William H Brown Lincoln reviews

★★★★★ 5/5

Google

I cannot recommend Curtis Key at William H Brown highly enough! After a frustrating experience with my previous estate agent, I was fortunate enough to transition my three properties to Curtis, and it has been a game-changer. From the moment we started working together, his professionalism and commitment to my best interests have been evident. Curtis consistently goes above and beyond, often working late and outside normal hours to ensure that the transfer process is smooth and that I am completely satisfied. His proactive approach and dedication to customer service are truly exceptional. It’s rare to find someone who not only understands the intricacies of property management but also genuinely cares about their clients' needs. He has taken what was once a stressful experience and made it manageable, reassuring me every step of the way. Curtis is undoubtedly a credit to the William H Brown team, and if you're looking for someone who will put your interests first and work tirelessly on your behalf, look no further than him!

Jamie · 27 October 2025

★★★★★ 5/5

Google

The company's service is simply fantastic. I truly have no complaints. I currently live outside the UK, and my property has been managed by them for eight years now. I would especially like to express my appreciation and gratitude towards my Property Coordinator Nicola. She has been very professional, patient, and efficient when dealing with anything related to my property. I would also like to thank Denise, who has also been very kind when communicating with me about the house. I reccomend anyone who is in need of letting their house to consider working with them as well.

Lily · 2 October 2025

★★★★★ 5/5

Google

We had been on the market for 6 months with another agent without a sniff of interest. We swapped to William H Brown and it was sold within weeks. I have always managed to get thru on the phone to speak to the team (many other agents I have rung for viewings and it rings out or goes to answer machine, of which they don’t ring back), and the team- especially Abbie and Charlotte who have dealt with the sale, are always upbeat, cheerful and happy to help. They have made, what is a stressful time, as smooth and manageable as possible. I would definitely use William H Brown again. Thanks so much for all your help! Michelle

Michelle · 1 October 2025

★★★★★ 5/5

Google

We recently had the pleasure of dealing with Abbie during the process of trying to purchase a property. Although we weren’t her direct clients, Abbie went above and beyond to keep us informed and updated every step of the way. Her communication was clear, timely, and professional, and she always made time to answer our questions or provide reassurance when needed. Even when things didn’t go to plan and the sale unfortunately fell through, Abbie remained supportive and understanding. She handled everything with genuine care and empathy, which made a difficult situation feel that little bit easier.

Shannon · 23 August 2025

★★★★★ 5/5

Google

I have had the pleasure of dealing with the Lettings team and I can't fault any of them for the dedication and hard work they all provide. Denise is a credit for leading the team along with Shannon. Such lovely ladies to speak to and the advice and guidance they provide is brilliant. I would recommend them to anybody.

Kelvin · 6 January 2026

★★★★★ 5/5

Google

Shannon at william H Brown Lincoln has been looking after our property and tennents for a while now, she is my first contact and she is always happy and helpful with every big and small problem we have, and we have had a few! which she has delt with professionally she's great!

Marie · 2 January 2026

★★★★★ 5/5

Google

Abbie has been absolutely excellent Really supportive Prompt in replies, ensuring we are kept updated Caring and Really emphatic every interaction It's stressful moving and having an estate agent that shows so much empathetic skills goes a long way I would 100% recommend William h brown and think a lot of this is down to your staff I couldn't thank her enough

Donna · 19 September 2025

★★★★★ 5/5

Google

I couldn’t be happier with the service I received from the team. From start to finish, they were professional, proactive, and notably the help from Abbie was instrumental in ensuring a smooth and hassle-free sale. Abbie always kept me updated throughout and I always felt reassured that everything was being handled efficiently. Highly recommend to anyone looking to sell their home!

Ben · 24 September 2025

★★★★★ 1/5

Google

“William H Brown in Lincoln is one of the worst letting agents I have ever dealt with. Their staff are irresponsible and unprofessional, and the way they handle refunds and payments is a complete disaster. The service is totally collapsed, and it feels like there is no control or management in their office at all. Avoid them if you want a stress-free experience.”

Adoor · 1 September 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

Abbie Newberry was very excellent in the whole process. She really pushed hard to make sure the process was completed even if was at the edge of pulling out she did pushe and made sure all went well. Very courteous and friendly staff with good customer relationships 👌 Weldone Abbie Thank you team W.H brown for your expertise in your jobs

Prisca · 18 August 2025

★★★★★ 5/5

Google

When you decide to move you think you have everything sorted just by finding the right house… but then you realise there is everything that goes with that! Finding the best mortgage, getting the right house insurance and protecting yourself with the best life insurance. Having just moved into my new home - I can’t thank Phoebe enough. There was no question she was unable to answer, she always had time to discuss my options and thanks to Phoebe I am certain I have the best offers and rates available to me. Phoebe is more than just a mortgage advisor. She always listened to everything I had to say. She heard all of my frustrations, of which there were many as the vendors solicitor was absolutely awful, and went above and beyond what I expected of her. She chased and came up with solutions way beyond her remit and I am certain she is a big reason the house completed when it did. I know in the future I may decide to either move again or at least remortgage my house for the best rates at the time. Would I look into this myself? Definitely not! What I can be sure of is that I will work with Phoebe on this again, as I know I won’t be disappointed with the results she will provide. Thank you for making what can be a stressful journey - one I could understand and for being so reliable. We couldn’t have done this without her!

Bobbie · 16 December 2024

★★★★★ 4/5

Google

Have received good support from Nicola in dealing with a tricky tenancy situation in the Lincoln area. There are a lot of moving parts inside the WH Brown ecosystem, but Nicola has been very helpful in pulling strands together from … More

Rosemary · 8 January 2026

★★★★★ 5/5

Google

My boyfriend and I purchased our first property through William H Brown, and used their mortgage services. Paul Raby is a top class mortgage consultant and I’d recommend him to all first time buyers - it can be really overwhelming getting a mortgage but Paul is extremely knowledgeable and put us at ease. He answered all our questions and explained everything in detail which was super helpful as the process was completely new to us. He never assumed we should know certain things which we were really happy about, he gave us all the details we wanted. He was super professional and you can tell he knows his stuff. Sales Manager Charlotte DeCaux went above and beyond for us, throughout the purchase she was amazing. Her communication with us was excellent, she consistently kept us informed and was super quick and replying to emails and calling us. She always rang back when she said she would and nothing was ever a problem. We experienced some difficulties with our solicitors and Charlotte made calls and had meetings with the external company. We are really grateful for all her help and would recommend her to anyone. Our experience with Paul and Charlotte and the rest of the team at William H Brown Lincoln has been amazing and we are beyond happy with the service they provided us with, couldn’t recommend more!!!! 🥳

Frances · 8 October 2024

★★★★★ 5/5

Google

Big thumbs up to Abbie helping to get the sale of my Mum's bungalow 'across the line'. She worked really well with my Solicitor, and was a great support during the final stressfull few days. She was always smiling and helpfull. Many thanks Abbie. 🙂 …

Sara · 15 November 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Excellent experience on a need for let in short order. Eloise Malam and Ruby Havenhand did an outstanding job from start to finish on all the logistics and details from showing the property to coordinating the details with the landlord. I couldn’t have had a better experience with the tight timelines we were up against. Thanks Eloise and Ruby for all your hard work and getting us into our new home!!!

Airbornemedic71 · 1 October 2024

★★★★★ 5/5

Google

We spoke to Ruby and she was absolutely brilliant, we were moved in very quickly and without much hassle apart from us bothering her everyday 😂 Very pleased with the service overall will be using them in the future …

Jaymi · 15 October 2025

★★★★★ 5/5

Google

Abbie was amazing with selling and buying a new property, extremely helpful, always there on the other end of the phone if needed! It was a long process but she did an amazing job, couldn’t recommend her enough! Thank you again!

Angela · 1 October 2025

★★★★★ 5/5

Google

These guys are fantastic, everything was sorted quickly and efficiently. Nothing is too much to ask for them. Eloise and Matt were professional to deal with and communicated efficiently with me and my partner. 10/10 would 100% recommend.

Archie · 27 October 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

We moved into our new rental home a week ago, and are very happy with it. The team helped us get the home we were looking for. Thanks to Matt, Eloise & Ruby for their support and open communication throughout the process. Working with William H Brown made our house hunting process smooth and less stressful, especially given our experience with other Letting agents. We definitely recommend their services.

GEORGE · 1 October 2024

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

William H Brown were my second estate agents after my property had been on the market for half a year with very little interest. They did a fantastic job re-advertising and presenting it beautifully, and it paid off, the house sold within a couple of months. The process after that was smooth, and Charlotte D at William H Brown was brilliant at keeping me updated and reassuring me whenever I had concerns. I really appreciated her support. I would definitely recommend them if you’re looking to sell your home.

Holly · 20 November 2025