Trusted Agent profile · Lincoln
★★★★★
1,543 reviews across 2 platforms
35-36 Silver Street, Lincoln, LN2 1EW, LN2 1EW
William H Brown's office in Lincoln, at 35-36 Silver Street, is rated 2.6 out of 5 across 1,543 reviews on two platforms, including 345 Google reviews rated 4.2.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
GoogleAbbie and her team have been absolutely brilliant during our sale process! They have gone above and beyond to make our sale happen! Hats off to William h brown Thankyou for everything
Thank you for choosing William H Brown, we are delighted to hear that Abbie and our team provided exceptional service during your sale process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRuby is fantastic! In a sea of properties and agents, she truly stood out by going the extra mile to ensure we saw the best flats for our needs. Her proactive communication and helpful attitude made a stressful search much easier. Thank you, Ruby!
Thank you so much for your kind words! Our team is ecstatic to hear that Ruby was able to provide such excellent service during your flat search. Going above and beyond for our clients is what we strive for and we're glad to hear that she stood out to you in the sea of properties and agents. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have had the pleasure of dealing with the Lettings team and I can't fault any of them for the dedication and hard work they all provide. Denise is a credit for leading the team along with Shannon. Such lovely ladies to speak to and the advice and guidance they provide is brilliant. I would recommend them to anybody.
"We are thrilled to hear that you had a positive experience with our Lettings team! It means a lot to us that you appreciate our hard work and dedication. Denise and Shannon are wonderful leaders, and we are grateful to have them on our team. Thank you for recommending us. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently rented my house through William H Brown; they were great. I dealt with Curtis who was always going above and beyond to help me through the process, and would highly recommend them
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleEloise Malam at William H Brown, Silver Street, Lincoln has been very friendly, professional and helpful through my tenancy. I would highly recommend Eloise and her team to help you find a home or advise on anything regarding lettings. Thank you
Thank you so much for the kind words about Eloise and our team at William H Brown, Silver Street! We strive to provide top-notch service and it means everything to know we've helped make your tenancy a positive experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMarc has been absolutely fantastic each time we've had an evaluation at our property. He comes with the most detailed research before visiting and far exceeded our expectations. Thank you so much for your fantastic service, Marc!
Thank you for your excellent 5* review, we are so happy to hear that Marc has provided exceptional service for your property evaluations. We always strive to exceed expectations and appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleShannon at william H Brown Lincoln has been looking after our property and tennents for a while now, she is my first contact and she is always happy and helpful with every big and small problem we have, and we have had a few! which she has delt with professionally she's great!
Thank you so much for your kind words! We are glad to hear that Shannon has been providing excellent service for your property and tenants. Her professionalism and positive attitude make her a valuable member of our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe team at William H Brown were all very helpful throughout the purchase process. Thanks so much to Matt who showed us round the property, and also to Abbie who helped us along with the rest of the process :)
Thank you for the wonderful review! Our team at William H Brown is dedicated to providing exceptional service to our clients. We're glad to hear that Matt and Abbie were able to assist you with your property purchase. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI cannot thank Matt and his team enough, from 1st point of contact to moving in, Matt was professional, very friendly and always quick to answer any questions. I highly recommend and will to friends and family. Thank you for our new home.
"Thank you for choosing us as your home builder! We are thrilled to hear about your positive experience with Matt and our team. It was our pleasure to make your dream home a reality. We appreciate your recommendation to your loved ones. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAbbie has been absolutely excellent Really supportive Prompt in replies, ensuring we are kept updated Caring and Really emphatic every interaction It's stressful moving and having an estate agent that shows so much empathetic skills goes a long way I would 100% recommend William h brown and think a lot of this is down to your staff I couldn't thank her enough
Thank you so much for sharing your experience with Abbie at William h brown! Our team is dedicated to providing exceptional service and support during the stressful process of moving. We are thrilled to hear that Abbie went above and beyond … More
5/5
GoogleI couldn’t be happier with the service I received from the team. From start to finish, they were professional, proactive, and notably the help from Abbie was instrumental in ensuring a smooth and hassle-free sale. Abbie always kept me updated throughout and I always felt reassured that everything was being handled efficiently. Highly recommend to anyone looking to sell their home!
Thank you so much for your kind words! We are thrilled to hear that our team, especially Abbie, made the selling process smooth and hassle-free for you. Thank you for choosing our services and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
Google“William H Brown in Lincoln is one of the worst letting agents I have ever dealt with. Their staff are irresponsible and unprofessional, and the way they handle refunds and payments is a complete disaster. The service is totally collapsed, and it feels like there is no control or management in their office at all. Avoid them if you want a stress-free experience.”
We are sorry to hear about your negative experience with our Lincoln office. We aim to provide top-notch service and will address any issues to ensure a better experience for our future customers. Thank you for bringing this to our attention. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleMarc was efficient and also arrived early to the appointment we agreed on which was more than convenient. He kept straight to the point and overall the service I received was excellent.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAbbie Newberry was very excellent in the whole process. She really pushed hard to make sure the process was completed even if was at the edge of pulling out she did pushe and made sure all went well. Very courteous and friendly staff with good customer relationships 👌 Weldone Abbie Thank you team W.H brown for your expertise in your jobs
Thank you for your kind words! We are thrilled to hear that Abbie and our team went above and beyond to ensure a successful outcome for you. Providing excellent customer service is our top priority, and we are grateful for your recognition. Thank you for choosing W.H brown! 🎉Kind regards, Maggie, Customer Relations. …
5/5
GoogleWould definitely recommend Abbie, very helpful with my recent house purchase. Thank you
Thank you for taking the time to share your experience and for your wonderful 5* review, recommendation and your lovely comments! Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleWH Brown, Lincoln ABSOLUTELY APPALLING!!! Being a Property Landlord and Investor Since 1997 Never Have l come Across Such Poor Service in the Property Industry!.. WH Brown, Lincoln - (1) No customer care (2) No communication (3) Cancelled Viewing Appointment With No Follow Up Whatsoever (4) Told by Lillie That You Can't View Anymore Rental Properties Until You Viewed The First One! (5) One Star Too Many on the Review!
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWhen you decide to move you think you have everything sorted just by finding the right house… but then you realise there is everything that goes with that! Finding the best mortgage, getting the right house insurance and protecting yourself with the best life insurance. Having just moved into my new home - I can’t thank Phoebe enough. There was no question she was unable to answer, she always had time to discuss my options and thanks to Phoebe I am certain I have the best offers and rates available to me. Phoebe is more than just a mortgage advisor. She always listened to everything I had to say. She heard all of my frustrations, of which there were many as the vendors solicitor was absolutely awful, and went above and beyond what I expected of her. She chased and came up with solutions way beyond her remit and I am certain she is a big reason the house completed when it did. I know in the future I may decide to either move again or at least remortgage my house for the best rates at the time. Would I look into this myself? Definitely not! What I can be sure of is that I will work with Phoebe on this again, as I know I won’t be disappointed with the results she will provide. Thank you for making what can be a stressful journey - one I could understand and for being so reliable. We couldn’t have done this without her!
Hello Bobbie, thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Phoebe and how she made your moving journey smoother. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a fantastic experience with William H Brown letting team and I especially want to highlight Ruby Havenhand, the Lettings Negotiator. She was professional, efficient, and incredibly helpful throughout the entire process. Ruby worked hard to get my property rented out quickly, keeping me updated at every stage and making everything feel easy and stress-free. Her knowledge, communication, and dedication really stood out. I highly recommend William H Brown, and if you get the chance to work with Ruby, you’ll be in very good hands!
Thank you so much for your kind words! We always strive to provide exceptional service and we are thrilled to hear that Ruby was able to make your experience stress-free and easy. She is an asset to our team and we are lucky to have her. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleHave received good support from Nicola in dealing with a tricky tenancy situation in the Lincoln area. There are a lot of moving parts inside the WH Brown ecosystem, but Nicola has been very helpful in pulling strands together from … More
Thank you for the glowing review! We're so glad to hear that Nicola provided exceptional support during your tenancy situation. Our team works hard to ensure all parts of our ecosystem come together seamlessly. We're also thrilled that our … More
5/5
GoogleFrom Start to finish was an excellent experience, Lillie and Curtis were fantastic. Thank you both for an easy relaxed lettings experience.
"Thank you for the outstanding 5* review! We strive to provide exceptional service and we're delighted to hear that Lillie and Curtis were able to make your lettings experience easy and relaxed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAbbey and the team were amazing, so accommodating.
Thank you for your review! We're glad to hear that Abbey and our team were able to accommodate you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy boyfriend and I purchased our first property through William H Brown, and used their mortgage services. Paul Raby is a top class mortgage consultant and I’d recommend him to all first time buyers - it can be really overwhelming getting a mortgage but Paul is extremely knowledgeable and put us at ease. He answered all our questions and explained everything in detail which was super helpful as the process was completely new to us. He never assumed we should know certain things which we were really happy about, he gave us all the details we wanted. He was super professional and you can tell he knows his stuff. Sales Manager Charlotte DeCaux went above and beyond for us, throughout the purchase she was amazing. Her communication with us was excellent, she consistently kept us informed and was super quick and replying to emails and calling us. She always rang back when she said she would and nothing was ever a problem. We experienced some difficulties with our solicitors and Charlotte made calls and had meetings with the external company. We are really grateful for all her help and would recommend her to anyone. Our experience with Paul and Charlotte and the rest of the team at William H Brown Lincoln has been amazing and we are beyond happy with the service they provided us with, couldn’t recommend more!!!! 🥳
Hi Frances, Thank you so much for your wonderful 5* review! We're thrilled to hear that Paul and Charlotte provided you with such excellent service and made your first property purchase a smooth experience. Your kind words mean a lot to us. Best wishes, Lucy, Customer Relations Team
5/5
GoogleArchie was hugely helpful showing me around a Monson Street property the other day. The company organisation was also very good.
Thank you for your kind words, we are thrilled that Archie and our organization were able to provide you with a positive experience at our Monson Street property. We strive to deliver exceptional service and are happy to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleBig thumbs up to Abbie helping to get the sale of my Mum's bungalow 'across the line'. She worked really well with my Solicitor, and was a great support during the final stressfull few days. She was always smiling and helpfull. Many thanks Abbie. 🙂 …
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
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