Trusted Agent profile · Lincoln
★★★★★
1,540 reviews across 2 platforms
35-36 Silver Street, Lincoln, LN2 1EW, LN2 1EW
William H Brown's office in Lincoln, at 35-36 Silver Street, is rated 2.6 out of 5 across 1,540 reviews on two platforms, including 345 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. William H Brown Lincoln hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lincoln.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful, good communication
Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .
5/5
GoogleOur house move was not going well due to having to deal with a very aggressive housing firm who kept holding us to unrealistic timelines and William H Brown took this case by the scruff of the neck and dealt with the housing firm in a very proactive and responsive way and were instrumental in getting us to the exchange stage. A special mention has to go to Charlotte DeCaux for her due diligence and professionalism in turning around a very tricky situation for us.
1/5
Google(Newark branch) It's a shame 0 isn't an option. Absolutely no knowledge of the house they were trying to sell when showing clients around. Described a detached house as 'connected to next door' when client asked about installing another window. This is just one example of multiple issues. Swapped estate agents after 5 months of no offers. Sold within 3 days with new agent who took better pictures and had knowledge of the house they were selling. I would avoid if you want a professional, knowledgeable service.
1/5
GoogleInitially this company was good at looking after my rental property. But things went downhill rapidly. Rarely get to speak to anyone when you ring . If you leave a message do not expect a call back . Communication only picked up when I fired them as my letting agent . No replies to emails . Repairs to property not dealt with after tenants complained of issues . Some staff lovely ....others ...... well....let's just say unprofessional and pushy . Felt my custom was worthless and tenants needs equally so. Not recommended as a letting agent unless you like getting frustrated and feel like pulling your hair out .
1/5
TrustpilotStay well clear of this estate agent!
Do not go with this estate agent!!!
5/5
GoogleGreat agency, they are very good and straightforward. Helped a lot when I was looking for a property. Amazing would recommend 🩷🩷 …
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAVOID AT ALL (VERY HIGH) COSTS
AVOID AT ALL (VERY HIGH) COSTS! I honestly can’t stress enough how incompetent 98% of the staff are that work for this company. They are ignorant, don’t follow through on anything and very rude. We put our house up for sale in May after been told not to use William H Brown (should have listened to the majority) I spoke in depth about what we had heard and was assured that it was all lies and just competition for business and not true. So silly old me trusted them and put our house up for sale. That’s where the lies and incompetence started. Firstly they marketed our house wrong and then lied about how many people they had interest from. Even tho we said we wanted the viewings done by them it never happened I had to do all my viewings myself as they only have someone available to do the viewings on a Tuesdays during working hours! Who views a house at these times????? NO ONE! Evenings and weekends are when most people want to view. Then came the horrendous solicitor recommendations and I refused to use them and stressed that I wouldn’t use them and they are shocking and hold everything up so what did they do. Put our first time buyers with them who didn’t know what to expect from a competent solicitor. Knowing that I stressed I wouldn’t have any dealings with them why would they put my buyers on to them? Oh I know why as they would get commission. That’s all they care about getting the money and getting you out the door. We had so many calls back and forth with the agents and never once did any of them get followed up until I spoke with the branch manager. The branch manager then went on holiday and we was back at square one. Only when I threatened to pull out of the sale was anything done and followed through. We had a dedicated (read the word dedicated loosely) sales progresser who was meant to be the point of call between the solicitors and the buyer. Yeah when she was in. Any conversation with her was like you was inconveniencing her to do her job. You pay a lot of money for this service so expect some kind of service and sadly the service we got was a very bad service. I’d have been better off putting a sign up on my gate and selling it myself least I’d not have been constantly stressed!
5/5
GoogleNickie and her team do an excellent job in managing our property portfolio and have done so for many years now. Personal attention is second to none and we would have no hesitation in recommending her - in fact we have done so on several occasions now!
5/5
GoogleWilliam H brown have been excellent since I switched my rentals over to them. Tracie has been top class and a pleasure to work with. Always keeps me updated whenever there is a problem and makes sure everything runs smoothly. She is an asset to your team!
1/5
TrustpilotWorst Estate Agents Ever !!!
I recently bought a property through William H Brown, Adam Leadley, who was my first port of contact started off okay but then showed his true colours and just how lazy he really is. He did not return any of the many emails I sent him or return any calls or messages left and just basically ignored me. Absolutely disgusting and disgraceful behaviour. An associate of Adam contacted me to pick up the keys even though I left a message requesting Adam to call me back as it was urgent. I would never use this Estate Agents ever again and would strongly recommend that you look elsewhere.
1/5
TrustpilotI've been a "customer" of William H…
I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times. However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough? So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.Update: complaint was upheld, fees refunded plus compensation of £200.
1/5
TrustpilotA severe lack of communication ability
I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.
1/5
Googlei am trying to get my meter reading from last 3weeks and i am unable to access my house meter because it is look and they are not providing me with the keys i called them so many times even i visited their office but no response
Please email the office lincolnlet@sequencehome.co.uk with your tenancy address as we do not have a tenant assigned to a property with your name. Thank you.
5/5
GoogleI have recently bought a bugalow from William H Brown in Lincoln. What a fabulous service they provided. They also went above and beyond what they should have done and helped me no end with solicitor on my house sale aswell. Their service was 2nd to none. Brilliant service where nothing was to much problem. Well done to Charlotte and Paul. We can not thank you enough
5/5
TrustpilotI had a fantastic experience as a…
I had a fantastic experience as a first-time buyer with Jack and his team at William H Brown Stevenage, from property search to completion, their customer service and professionalism are outstanding.
5/5
GoogleGreat agency, they are very good and straightforward. Helped a lot when I was looking for a property. Amazing would recommend 🩷🩷 …
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely diabolical
Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!
5/5
TrustpilotTenant Find - Went above and beyond!
I've been dealing with Ethan Smith in order to find tenants for one of my properties. From start to finish, he was energetic and tenacious. Appropriate tenants were sourced quickly and he "pulled out all the stops" in order to sort out a last minute emergency that I encountered, despite it not being of his making. I've not used WH Brown before, but if this experience is anything to go by, I will in the future.
5/5
GoogleThe staff that was helping me in the Lincoln branch were very helpful and accommodating, they always contacted me back when they were not available immediately, cannot fault their professionalism.
5/5
GoogleI rent my property out through William H Brown, and let currently through Matt W. The process was extremely easy, and stress free. Tenants have been in the property nearly a year now, and it's been managed very well by Suzanne and her team. Would strongly recommend.
5/5
GoogleWe have dealt with Peter Applewhite for a few years now, latest in Nov 2019 Exceptional professional, finds the best deal, makes the process completely pain free! WHB must be proud to have such a dedicated Adviser Thoroughly recommend to anyone !
1/5
TrustpilotIf you want to be talked down to
If you want to be talked down to, called a liar, have the phone put down on you, and have the rudest treatment given to you, then WH Brown in Morley is the estate agent for you, ask for Karly 🤨
1/5
TrustpilotDisgusting customer service
Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!
1/5
TrustpilotMade on offer on a house they had
Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer
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Tell us what you need and we'll put you in touch. William H Brown Lincoln hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lincoln.
