William H Brown Lincoln reviews

★★★★★ 1/5

Trustpilot

Complete and utter incompetence

Complete and utter incompetence. From the start, there were inconsistencies - constant misspelling of names, mistaking the house numbers, 34 instead of 43 despite constant corrections on our end, so important letters were sent to the wrong house. They didn't double check names or our addresses despite how we had to constantly give them our payslips and bank statements which would have shown them that they had input the wrong information. If they'd so much as looked at all the information they had at hand, they could've so easily phoned us to correct the mistake that they made. But they didn't, as they were blind, foolish and terrible at their jobs.We were given 3 months of radio silence, and during that time we were under the impression that they were doing their jobs, but alas, they were not. When we finally emailed them as we were scared they'd forgotten about us, it turned out that yes, they had. They tried to blame us by saying we did not email them back some confirmation, but we did email them twice, and they completely disregarded our emails.Every three months they asked us for more proof of work, such as our bank statements and our payslips, as they were working so slowly they needed constant proof that we were still employed.We were transferred from our initial correspondent to another, who was new and still learning. From my end, it appears that the first man handed us over to another person so that the blame would be shifted to him if things were to go wrong - which they still did.Our solicitors, separate from William H Brown, commented on their slow uptake, surprised at how long they were taking. We knew it had to be a terrible experience if our own solicitors commented that William H Brown was doing such a bad job.They kept telling us and our solicitors that we were being sent letters, however those letters didn't exist until we pushed for them to exist and asked what the contents of these letters were.We had confirmation that the seller accepted our offer in May of 2022, and we were finally moved in by late January, early February 2023. We were given promises that we would've been in by Christmas, but that was not the case. We did not have our hopes up, as we'd also been told we would've been in and settled by September 2022, and were disappointed.When we gave them the deposit, they took days to confirm that they'd received the deposit, and we had to phone and email and push them to confirm it for us, as with no confirmation, we feared that the worst had happened, and the deposit had been lost. Thankfully, it wasn't, but the lack of communication was terrifying.When we were finally allowed to have the keys, and we went into the office to get them, we found out that William H Brown didn't have the keys, and the seller still had them. They broke confidentiality by letting us contact the seller ourselves to get the keys from her personally. However, she agreed to see us and hand us the keys over, as she also didn't trust them to keep the keys safe.With all these bad, terrible and frankly easily avoidable mistakes, we have had the worst experience buying a house from these people. If I could go back in time, I would beg for us to get a house from anyone else but William H Brown. I have never come across such incompetent, foolish and frankly stupid people in my life. I urge everyone else to not go to them, they are terrible at their jobs, terrible at communication, and terrible at the simplest of tasks.

Kacey · 14 February 2023

★★★★★ 1/5

Trustpilot

Absolutely awful company

Think they’re above you, snobby, rude, arrogant. Never had worse dealings with a company in my life. Had numerous valuations, these came in most expensive. Girl from the office called me to see if I wanted to view a property, that I know has been on the market for months as it’s a friend of mine, she told me it had just gone up last week so another lie. Do not use this company, far better and more friendly local estate agents who are more personable than a big company who think you’re beneath them

Mrs · 9 February 2023

★★★★★ 1/5

Trustpilot

Do not bother. Use your time with truthful agencies!

I took into consideration that they are a legit company, duely registered, and ignored the reviews. If only I had taken the reviews seriously, I would have saved my time and the money I spend with travelling to see the property they showed. They really don't bother with communication. Hopeless. Not a signal of a follow up even though they took a copy of my ID and I signed an EOI. Now if I see they are the ones advertising I just pass.

Sarah · 31 January 2023

★★★★★ 1/5

Trustpilot

No care, no communication.

Zero communication and less than zero attempt to resolve any issues. Since moving into a flat supposedly under the care of William H Brown 6 months ago not a single problem that I have reported through their portal, in person and over the phone has been sorted. The balcony door is ratchet strapped shut in mid winter because the mechanism was broken between viewing the flat and me moving in, this was also not mentioned conveniently in the itinerary, Dish washer broken, cooker hood broken, skylights leaking, sinks broken, balcony rotted and dangerous. To top all this off, ive now been without water for 12(!) days as the pump has broken with no urgency to fix the issue or provide me with anyway to drink, shower or use the toilet. I'm not sure this is even legal at this point. Ive had some bad landlords but William H Brown are the worst.

Aidan · 31 January 2023

★★★★★ 1/5

Trustpilot

Best off not using this firm

This company is all sorts of wrong. Not only do they tell you phone calls recorded they later confirm they are not when you get to head office complaint stage. Clever sods lied to me clear as day on phone and never put any of what they told me in emails.. I'm now being accused by them of being the liar, which I now can't prove apart from half statements in email which are inconclusive at best.... I would avoid this company again, I do not recommend anyone use this useless, dishonest company. It is now looking like a small claims court case if the TPO can't get me the money they owe me. Not a huge amount £500 but when you paid them £2500 for services its a sizeable amount.

David · 26 January 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!!!! SCAMMERS

AVOID AVOID AVOID!!!!!!! ABSOLUTE SCAMMERS!!!!!!!Absolute joke of a company!! Me and my partner were told to pay a deposit and secure our home and that it would be ours. Only to have a phone call the next day telling us the place has gone ? I thought it was secure? No!! They then tried to make us pay more deposits for another place then for again to tell us it’s not available AND THEN THE SAME HAPPENED OVER AND OVER AGAIN!!! I asked for my deposits back as I was sick to death of being messed around !!! The young untrained women that had absolutely no knowledge of the company she works for at William h Brown promised me 3-5 working days and the money would be back! To then constantly having to Email about my money to then be responded to telling me my money has been taken for ‘costs’ what costs? They messed me around I didn’t even complete applications for ANY PROPERTY! They didn’t have any information for credit checks etc!!!! Livid

Lauren · 26 January 2023

★★★★★ 1/5

Trustpilot

Awful customer service from property management

Myself and my husband are currently renting a property from William H Brown and the service we have recieved so far has been appauling. We only moved in about 3 months ago and there have been countless issues with the property. The main issue has been the lack of care and communication from the property management department from Ailesh Lawlor who has been completely inconsiderate of our situation. I am currently almost 8 months pregnant and there is some work being carried out in our place and everytime I have called Ailesh she has responded in a careless tone. She has shown no care whatsoever everytime I have reported an issue for example, the leak in the wall, no hot water or heating, faulty extractor fan, leaks from the sink and many more issues. She has continuously responded with " i will give you a call back" or "I will get back to you with more information" however we have barely received anything from her. We reported the leak in the ceiling a week after we moved in and were told that it was a priority to sort it out due to the weather condition. However, it has taken them almost 3 months to solve this issue! The overall customer service has been extremely poor from the property management department and I don't believed anyone should have to go through this, especially someone who is so heavily pregnant.

Iqra · 24 January 2023

★★★★★ 5/5

Google

Incredible support from Ruby. Being a first time tenant was daunting, but the help she's given throughout the process made it stress-free. Amazing communication throughout.

Courtney · 24 July 2024

★★★★★ 5/5

Trustpilot

I am thoroughly impressed with how…

I am thoroughly impressed with how William H Brown dealt with the sale of our house. Dan Gordon-Wright was excellent.

Eve · 20 December 2023

★★★★★ 1/5

Trustpilot

Avoid WHB dodge the bullet.

My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.

Mantas · 23 February 2024

★★★★★ 5/5

Google

Had a great experience with all the hard work that Charlotte put into helping me. I really thank her for all her hard work in these difficult times and going out of her way to help me. Thank you Charlotte.PositiveResponsiveness, Quality, Professionalism

Ray · 23 October 2021

★★★★★ 1/5

Trustpilot

I called the agent today morning about…

I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.

Nuwan · 20 July 2023

★★★★★ 1/5

Trustpilot

Need professional training

When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.

Debra · 10 January 2023

★★★★★ 1/5

Google

I moved in a property month ago and I am not able to get my meter reading becuse they didn't provide me with the key. I am trying from last 3 week calling them send them emails even i visited their office as well but no response yet. Very disappointed

Zainab · 23 October 2022

★★★★★ 5/5

Trustpilot

WH Brown - Fakenham Branch

Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.

Suzanne · 4 November 2025

★★★★★ 5/5

Google

Really helpful staff, Matt especially very helpful when I ran into issues, couldn't be more thankful

Nathan · 27 November 2024

★★★★★ 1/5

Trustpilot

Lincoln Branch - Avoid

Lincoln Branch! Awful Experience. Initially had a decent/good relationship when enquiring on a property to view. Once offer was made, that is when it went wrong. We were told by Charlotte viewings from other potential clients would be cancelled when we made our offer as it was deemed an "appropriate offer", however we later found out from neighbours that the viewings still went ahead over that time period?? We had to go in to the branch to have the offer verified, which was strange as other estate agents did it over the phone. We then sussed out this was because they were trying to push us into a mortgage with them. We then made arrangements with our original mortgage broker to assist us, which Fraser (Mortgage advisor) was not happy with and said "the seller only went with your offer as they thought you was using us for a mortgage and keeping everything in house" which was an outright lie as we had actually spoken with the owner who confirmed that was not the reason our offer was chosen. Will avoid William H Brown from now on.

Sam · 13 December 2022

★★★★★ 5/5

Trustpilot

The staff here are amazing

The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.

Tegan · 2 November 2025

★★★★★ 1/5

Trustpilot

Incompetence

Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!

Tom · 1 December 2022

★★★★★ 5/5

Trustpilot

Great service with a huge seriousness!

It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.

Laurentiu · 30 November 2022

★★★★★ 5/5

Google

Anoushka was a pleasure to deal with. Always returned my calls and emails promptly. Very easy transaction to rent my new home. Very pleased with the service from all of the team !PositiveResponsiveness

Dave · 23 October 2022

★★★★★ 1/5

Trustpilot

Vendors beware - no follow up when interested buyers look to view a property

Made an enquiry to book a viewing over a week ago with William H Brown Lincoln. Not received any contact at all in that time. We are cash buyers and this agent appears to have no interest in selling the property. I am sure the vendor would be interest to know that interested parties are not being followed up. Not only were we looking to buy this property but have a handful of investment properties that we wished to discuss with William H Brown in terms of marketing for us. Seeing their level of interest in selling a property, that plan has changed.

Customer · 12 November 2022

★★★★★ 5/5

Trustpilot

Very helpful, good communication

Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .

Aleksander · 10 December 2024

★★★★★ 5/5

Google

Our house move was not going well due to having to deal with a very aggressive housing firm who kept holding us to unrealistic timelines and William H Brown took this case by the scruff of the neck and dealt with the housing firm in a very proactive and responsive way and were instrumental in getting us to the exchange stage. A special mention has to go to Charlotte DeCaux for her due diligence and professionalism in turning around a very tricky situation for us.

Jack · 23 October 2022