Trusted Agent profile · Lincoln, Lincolnshire

haart Lincoln reviews

★★★★★ Excellent

1,840 reviews across 1 platform

37 Silver Street, Lincoln, Lincolnshire, LN2 1EH

Part of haart, see every office.

haart's office in Lincoln, Lincolnshire, at 37 Silver Street, is rated 4.8 out of 5 across 1,840 reviews on 1 platform, including 1,840 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

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4.8 / 5

1,840

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lincoln office, from every platform, shown as written. First names only.

5/5

Google

This is an excellent letting service The property manager in Lincoln, India Taylor is always so efficient, accommodating and professional in the service she gives. She always responds to emails quickly and organises any work that needs doing to our property quickly and efficiently. Thank you India!

Ian · 26 February 2024

Agent replied · 24 August 2024

Hi Ian, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, India is an asset to us, and we’re lucky to have her on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln property management team

5/5

Google

I got a really clear and helpful call as a first time buyer - Sarah was great to speak to. Had a viewing with Molly yesterday and was very impressed by her knowledge of the property and the area!

Austin · 25 July 2024

Agent replied · 24 August 2024

Dear Austin It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Sarah is a great asset to us, and we’re lucky to have her on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln sales team

5/5

Google

Rachel and the team have been very helpful during the entire process. I first worked with Alex Clark when deciding to sell my property he was knowledgeable and put my mind at ease about selling. Rachel has been very supportive and extremely professional with the correspondence between all parties involved in selling the property. The team work well and I have enjoyed dealing with haartPositiveResponsiveness, Professionalism

Tony · 25 August 2022

Agent replied · 24 August 2024

Thank you Gayle, we are so pleased to hear you have received a great service with haart :) Best wishes, The Sales Team

5/5

Google

Jake was very attentive and personable, when I arrived he was doing some maintenance on the property. Professional and easy to talk to, knew his stuff. 5 on 5

James · 23 December 2024

Agent replied · 28 December 2024

Dear James. It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Jake is a great asset to us, and we’re lucky to have him. If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln lettings team

1/5

Google

I was a tenant of a new development that finished before the new year and my whole experience with this letting agent has been one long headache. There were some minor issues with apartment for a while which was to be expected with it being a new building that was still being worked on, but one of the persistent issues I had was a broken boiler. I didnt have hot water for 5 MONTHS of my 6 month contract. I called the office frequently ask about rhe situation of the boiler, when they were going to send someone down, when it was going to get sorted and so. I got told the same thing over and over. I ended up getting in contact with the boiler men THEY hired personally and got it sorted in a couple of weeks. Weeks. Not months!! And in regards to the check out process.. no one contacted me prior to moving out, still waiting to hear from someone about my deposit being released several weeks on. Not. One. Phone call. Not even an e-mail! It was left up to me to move out. There has not been any inventory check; before moving in or after and I wasn't even given a reminder or a run down of the check out process prior. I just had to move out as I knew my contract was coming to an end. I am in shock. I expected better from a reputable agency but I received better service from a tiny agency, who's office could be best discribed as a closet, when I was a university student! I swear only one person tries to seriously help here, but there is only so much they can do. I will never but using this agency again. If you are a single professional tenant, just avoid avoid avoid!

Kittysoba · 29 July 2019

Agent replied

Good Morning Kittysoba I am deeply sorry you feel the need to complain, however you have made a review on the Estate Agency review site and not Lettings. I have already emailed your complaint to the Lettings Manager Craig Giles this morning. He will contact you and look into your complaint. In the meantime if you require his direct email address, it is as follows. craig.giles@haart.co.uk If I can personally be of any help today my name is Sarah Hammond ( Senior Branch Partner ) and I am in branch until 4pm today. Kind Regards Sarah

4/5

Google

The valuation by Christie was much more accurate than other estate agents and Vicky was very good at negotiating a good price for my house. When I asked them to take more photographs for the website (as I was not happy with one of the original photo's) the staff were very obliging and Laura came out very quickly and spent a considerable amount of time making sure I was happy with things. Melissa was very efficient in negotiating on the house I was buying and got things sorted incredibly quickly. All in all an efficient service.

Penny · 29 July 2019

Agent replied

Dear Penny Smith, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We are so pleased you have found your purchase through ourselves too. Thank you so much again for your feedback! We hope you have a great day!

5/5

Google

Will go the extra mile just to help! :) I'm an agent from Australia so distance can be a slight problem when dealing with clients in the UK... thankfully I had the pleasure to work with Sarah and her team to assist a dear client of mine near their office. Unfortunately my client didn't have access to a printer or scanner, thankfully the team at Haart were able to assist in helping my client receive the contract and sign it in less than a day! They received nothing except knowing they had helped someone in their community and made their day just that little bit easier. Thanks heaps to the friendly team, my client was over the moon with your service!

Josh · 29 July 2019

Agent replied

Dear Josh Hart, Thank you for leaving such great and detailed feedback about your experience with haart Lincoln & North Hykeham. We always strive to provide top quality service and we are so pleased to hear that we delivered. Thank you again for your praise and kind comments about our team, please don't hesitate to get in touch if you require any further assistance. Lincoln & North Hykeham haart

5/5

Google

Christie gave us great confidence, from the start ! Took her own photos, which were brilliant and made a video with a fantastic voice over and herself guiding the viewers through our property on the video. Delivered on everything she said !!!!!! Colleagues in the office : personally had contact with Elliot , Melissa who both have been very helpful and understanding . What a combination Christie leading the way with eye catching advertising, complemented by an efficient office . A big thank you , great job from a great team Special thanks to Christie

S · 29 July 2019

Agent replied

Dear S & E, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at haart Lincoln & North Hykeham!

5/5

Google

Couldn’t fault Haart they got me a viewing booked in speedily, and thanks to Amber who showed me round and was great at getting me the info I needed. Thanks!

Lebbo7 · 3 December 2024

Agent replied · 8 December 2024

Dear Lebbo, it’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Amber is a great asset to us, and we’re lucky to have her. If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln sales team

1/5

Google

I was a tenant of a new development that finished before the new year and my whole experience with this letting agent has been one long headache. There were some minor issues with apartment for a while which was to be expected with it being a new building that was still being worked on, but one of the persistent issues I had was a broken boiler. I didnt have hot water for 5 MONTHS of my 6 month contract. I called the office frequently ask about rhe situation of the boiler, when they were going to send someone down, when it was going to get sorted and so. I got told the same thing over and over. I ended up getting in contact with the boiler men THEY hired personally and got it sorted in a couple of weeks. Weeks. Not months!! And in regards to the check out process.. no one contacted me prior to moving out, still waiting to hear from someone about my deposit being released several weeks on. Not. One. Phone call. Not even an e-mail! It was left up to me to move out. There has not been any inventory check; before moving in or after and I wasn't even given a reminder or a run down of the check out process prior. I just had to move out as I knew my contract was coming to an end. I am in shock. I expected better from a reputable agency but I received better service from a tiny agency, who's office could be best discribed as a closet, when I was a university student! I swear only one person tries to seriously help here, but there is only so much they can do. I will never but using this agency again. If you are a single professional tenant, just avoid avoid avoid!

Tabby · 24 April 2019

Agent replied

Good Morning Kittysoba I am deeply sorry you feel the need to complain, however you have made a review on the Estate Agency review site and not Lettings. I have already emailed your complaint to the Lettings Manager Craig Giles this morning. He will contact you and look into your complaint. In the meantime if you require his direct email address, it is as follows. craig.giles@haart.co.uk If I can personally be of any help today my name is Sarah Hammond ( Senior Branch Partner ) and I am in branch until 4pm today. Kind Regards Sarah

5/5

Google

Jake has been so helpful and professional with the moving process from the very start. He’s made us feel very comfortable and easy going, we really do appreciate him helping us throughout, making sure we end up getting the property! I’ve come across numerous estate agencies, Jake is literally the one that made us feel welcome and confident in moving into a new place! :)

Louis · 25 August 2022

Agent replied · 30 December 2023

Many thanks for taking the time to leave the review regarding Jake in the lettings team

5/5

Google

We have been amazed by the dedication of Melissa and her colleagues who are prepared to go not only the extra mile but the equivalent of a marathon to help both buyer and seller. To illustrate, the UK Land Registry had made an error re our property boundary which threatened our sale to a committed buyer. Our solicitor failed us completely in clarifying/rectifying the situation so Melissa took it upon herself to make a direct call to the Land Registry. Within 36 hours, and at no additional cost, we received an email admitting they had made a mistake and the sale is now "back-on". My previous experience of estate agents has been mixed to be generous! In this case I have been so pleased from Day 1 that I can unequivocally recommend Haart Lincoln and in particular Melissa who looks after you as if you were family.

Anne · 12 February 2019

Agent replied

Dear Mark Griffiths, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Mark Griffiths, thanks for taking the time to leave a review.

5/5

Google

Using this estate agent was a very positive experience from start to finish and this is largely thanks to Mandy; she made every effort to drive the process through and had an impressive dedication to communication throughout.

Emma · 3 August 2024

Agent replied · 24 August 2024

Dear Emma, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Mandy is an asset to us, and we’re lucky to have her on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln sales team

5/5

Google

Highly recommend using Haart Estate Agents. I couldn't be happier with Jake from here who has being dealing with us. He has a very friendly approach and is very knowledgable in what he does day to day. he has navigated the our whole experience with professionalism, keeping me informed threoughout and easing us with any concerns that we may have had. He has made us feel extremely confident and pleased that we have chosen the right estate agent. Myself and my husband both highly appreciate his dedication and effort. Mr and Mrs Salmons.

Kieron · 17 October 2024

Agent replied · 24 October 2024

Dear Kieron, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Jake is an asset to us, and we’re lucky to have him on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the haart Lincoln lettings team

5/5

Google

Dan @ Haart was excellent. He was friendly, professional, efficient and above all else he actually listened to what I said and what I was 'looking for'. Great customer service ! HAARTS in general have been helpful but not overbearing. A Professional Service.

Jacqueline · 22 August 2026

5/5

Google

I can honestly say that Victoria and Sarah went the extra mile for us. They were also always available to discuss any issues that arose even during the Covid-19 crisis. They kept us informed of progress in a friendly and professional way. Selling a house during a global pandemic wasn't easy but the process was made as painless as possible with the help of Victoria. Thank you to all the staff at the Haart Lincoln office.

Zoe · 16 July 2020

Agent replied

Dear Zoe Tomlinson, Thank you for the great review of your experience with our branch and for the star rating! Regards, haart Lincoln and North Hykenham

5/5

Google

This is our first experience of selling a property. We would like to thank Sarah,Molly and Ben for all the help and advice they have given us. We would highly recommend Haart Estate agents. Thank you very much. Mick and Jackie Burrows.

Mick · 26 April 2024

Agent replied · 24 August 2024

Dear Mick and Jackie, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree Molly, Sarah and Ben are an asset to us, and we’re lucky to have them on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln sales team

5/5

Google

Haarts were dealing with the house we were purchasing and have been very professional and helpful.Mandy kept us well informed and up to date regarding everyone in the chain and communication with our solicitor was excellent too.

Rob · 25 July 2024

Agent replied · 24 August 2024

Dear Rob, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Mandy is a great asset to us, and we’re lucky to have her on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln sales team

5/5

Google

Molly from haart Lincoln showed us round a property earlier this week, she was very polite and friendly and took her time! Great service thank you Molly. Hopefully speak to you soon regards a sale 🤞🏼😊 …

Poppy · 25 July 2024

Agent replied · 24 August 2024

Dear Poppy, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Molly is a great asset to us, and we’re lucky to have her on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln sales team.

5/5

Google

I have been super impressed with everyone at Haart, especially Christie, since I started dealing with them 3 years ago. The team is professional and enthusiastic, nothing is too much trouble and as a buyer and seller, you get the impression that they genuinely want to do their absolute best. The communication is swift and efficient. They clearly have a real in depth understanding of their market; I was impressed how well they understand Burton Waters. I wouldn't hesitate to recommend them.

Tanny · 26 August 2018

Agent replied

Tanny Jeffrey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Lincoln & North Hykeham. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Lincoln & North Hykeham estate agents

5/5

Google

The most supportive letting agent I've seen in Lincoln. Jake explained everything in detail during the house viewing. He knows a lot of words in my language. (Bonus) These details become important in a country where you are trying to rent a house for the first time. Thank you Jake.

Aybüken · 31 October 2023

Agent replied · 30 December 2023

Dear Aybüken, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Jake is an asset to us, and we’re lucky to have him on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln lettings team

5/5

Google

Jake was very friendly and helpful in finding a place to rent. Jake went above and beyond to help us. I would highly recommend Haart. They are very helpful and efficient with special thanks to Jake.

Clare · 3 August 2024

Agent replied · 24 August 2024

Dear Clare, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Jake is an asset to us, and we’re lucky to have him on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln lettings team

5/5

Google

Both my wife and myself were were very pleased with our experience whilst being guided round a bungalow by the estate agent (Amber) who was extremely polite and professional.

Alan · 10 April 2026

Agent replied · 13 April 2026

Dear Alan, It’s great to hear you enjoyed your experience with Haart Lincoln, thank you for your positive comments. We really appreciate you taking the time to share your experience with us, and we agree, Amber is an asset to us, and we’re lucky to have her on our team! If there’s anything we can do to help in the future, please don’t hesitate to contact us again. Regards the Lincoln haart Sales Team

1/5

Google

I bought a house and these was my sellers estate agent absolute night mare of a company non stop calls to all party's involved to the point solicitors had to ask them to stop calling pestering everyone.never recived a call to collect the keys and when we collected the keys a member of staff (mandy) was being rude about another customer who was on the phone and to top it off after a 30 min drive back they had given us the wrong keys they lost our keys so had to get a locksmith to the house to gain access now they claim they never had a set of keys and are wanting me to go out my way to return the incorrect keys mandy is extremely rude and unhelpfull They made the house buying process very stressful and what should have been a exciting day was just he'll caused by haarts lincoln

Grant · 3 October 2024

Agent replied · 24 October 2024

Dear Grant, We are truly sorry for the difficulties you experienced during your home-buying process, and we understand how frustrating it must have been. We would like to clarify that we did arrange for a locksmith to assist you promptly when the key issue was raised. Additionally, one of our agents came to collect the incorrect keys to investigate the situation further. That being said, we acknowledge that our communication may not have met your expectations and apologise for any inconvenience caused. Please contact us directly at lincoln@haart.co.uk so we can work together to resolve this matter and improve your experience.

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Questions about haart Lincoln

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Lincoln won Platinum; haart, Wembley won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum; haart, Enfield won Platinum.

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