Chancellors Lightwater reviews

★★★★★ 1/5

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The estate agents working at chancellors are incredibly rude and incompetent. We have recently just tried to rent a property through them and at every point we were confused, given conflicting information and left in the dark about what was happening with our application. I have never been spoken to so poorly or rudely, with one estate agent actually saying to me ‘I don’t see what your problem is’. Communication was so poor throughout and we were often given less than 24 hours to do certain things otherwise our application would be unable to progress. Once, we were given only 6 hours to transfer over our deposit and rent without confirmation that the property was legally ours. We were often left unable to contact anyone to ask questions and I’m still awaiting my call from management! Chancellors ruined what should have been a very exciting time for us.

Jess · 3 February 2022

★★★★★ 5/5

Google

Having recently purchased a property through Chancellors in Lightwater, I can confidently say that my experience was exceptionally positive. Keira, in particular, was fantastic at managing my expectations and accommodating flexible viewing times. I genuinely couldn't recommend them highly enough

Matt · 7 December 2024

★★★★★ 5/5

Google

We were shown around some properties by Kashan. He was very helpful in suggesting other houses that may fit our criteria, and whilst on the viewings, he had clearly taken the time to memorise details about each house, and he knew the answer …

Olivia · 4 October 2024

★★★★★ 5/5

Facebook

Austyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??

Olivia · 16 August 2019

★★★★★ 5/5

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Tom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!

Holly · 5 December 2016

★★★★★ 5/5

Google

Emily who dealt with our purchase was very professional and helpful as we went through the offers stage. We have every confidence this will continue through to completion of the purchase.

Tom · 7 March 2025

★★★★★ 5/5

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Have been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.

Virág · 10 November 2017

★★★★★ 5/5

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I had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team

Tara · 25 September 2019

★★★★★ 1/5

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So my daughter was offered a flat in the Wokingham area they took my daughters money and the day before she was due to move in it was cancelled absolutely no support from kerry they haven't paid her money back and have been unprofessional and rude. She is having to sleep in a car as she has no money until they pay her back shocking service would never recommend these to anyone

Penni · 29 September 2022

★★★★★ 5/5

Google

Really positive experience liaising with Emily McKight from Chancellors Lightwater. Prompt, proffessional and friendly service throughout.

Adey · 20 August 2025

★★★★★ 1/5

Google

Unfortunately you cannot leave less than 1*. Chancellors Lightwater are truly the most unprofessional company I have ever had to deal with. As a seller the marketing price was agreed upon, we were then badgered into quickly signing into a …

Dave · 4 October 2024

★★★★★ 1/5

Facebook

Avoid. Terrible experience trying to let a property through chancellors. Ongoing issues with poor customer service, rude agents who refuse to reply to emails or return calls. Awful experience trying to go through Canopy referencing who draw out the process disputing irrelevant minutiae, finally approved only to have to repeatedly chase a contract which was initially sent after days of chasing with incorrect information. Currently facing potentially having no where to live in 3 weeks and Chancellors are not willing to engage with us. Unable to contact a manager to escalate the issue or speak with anyone who is able to advise the current position of the tenancy. Very willing to take £346 holding fee but not prepared to treat customers with any respect.

Kate · 15 July 2021

★★★★★ 5/5

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I would like to say a very big thankyou to Josh O'Brien who helped with our recent property valuation. His local knowledge and experience proved extremely valuable and ensured we obtained the best price for our property and throughout the whole time from my first phone call to the office Josh has been extremely helpful professional and proactive and I would recommend them to anyone who's thinking of buying, selling or letting a property.

Steve · 28 October 2016

★★★★★ 1/5

Facebook

There was only one person who helped me from the beginning to the end, she's very helpful and polite, Arabella from botley brunch. I only had one week to find a place to stay with my baby, and she made an afford to make sure that I get the house that I wanted to move in to. I'm very thankful for your help Arabella � ... Me and my baby we are settled now

Neyma · 13 October 2016

★★★★★ 1/5

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We had the worst experience ever with bracknel branch chancellors . We finalised on a property to rent at royal winchester bracknel without even visiting , just agreed on it looking at the vedio of the flat. We went through the whole process of creating the rent passport , providing all that million documentation from our side which had a full details of us , then we had to provide a uk home owner as guarantor. We finally managed to get that as well , & then they started scrutinising the guarantor for all income details & everything. After a month of doing whole process they got back telling that guarantor details doesn’t pass the owner’s requirements & hence owner declined to rent the property to us , even though our details matched the criteria of tenant eligibility. Worst part was they took out card details telling that nothing will be deducted unless you move in , & when the whole process did not get through they have deducted close to 300 £ , without even informing us . When we try to get in touch , MS Danielle has conveniently ignored our constant calls & emails from 2 days . We have been in Uk for 4 years & right now we are in 4th house & this is the first worst experience we have had . Looks like the whole thing was a scam to take money out of us for nothing. Looks like a big scam agents these are trying to make money out of us by asking for unnecessary details & then rejecting the offer . I would never recommend & please be aware of these chancellors.

Madhumitha · 15 June 2021

★★★★★ 5/5

Facebook

Dear Chancellor team, A couple of days ago, we had an overpayment issue and called to one of your team for assistance. Philip Rowlandson was the person who took our call and solved this issue for us. I just wanted to say that Philip was extremely helpful and managed to solve the situation in a very brief time. I couldn't be happier with the service provided. Thanks for your time, Kind regards Jesus

Jesús · 18 August 2017

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

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We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 1/5

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Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ��

Joshua · 16 January 2018

★★★★★ 5/5

Facebook

I dealt with Daniel Johns at Chancellors in Richmond to purchase a flat in the area. Daniel was very knowledgeable about the property and the vendor. Through the purchasing process he was always very polite & helpful. When I had any questions he couldn't answer he would always research it and come back to me very quickly with good clear answers. The process from start to finish was made easy and enjoyable too!

Charlotte · 20 October 2016

★★★★★ 5/5

Facebook

Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 1/5

Facebook

The worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!

Karolina · 20 March 2021

★★★★★ 1/5

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My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 1/5

Google

I am extremely disappointed with my experience at Chancellors Lightwater. After having my offer accepted on a property and starting the buying process, I was unexpectedly informed that the property was sold to another buyer who offered a …

Neesh · 4 October 2024