Paul Carr Lichfield reviews

★★★★★ 1/5

Trustpilot

Insisting on a MIP - unlawful request

Called them to ask to view a property. They insisted I could only view if I had a mortgage in principle. Yhis is not a lawful request. Advised them I only get a MIP if my offer was accepted. Getting too many of them negatively affects your credit score, some mortgage companies dont even do them. I advised that my financial advisor could confirm my financial position. They tried to push me to speak to their financial advisor. Absolute disgrace! Incompetent estate agents.

James · 24 August 2021

★★★★★ 5/5

Google

Great service from the team at Lichfield 😊. Swift sale of our property which I think was very much helped by the great pictures taken of the house and the hard work and dedication of the team from the get go. Would highly recommend if you are considering selling your property in Lichfield. …

Stefanie · 4 October 2024

★★★★★ 5/5

Google

Very Professional & helpful team. Found us a buyer within 3 working days for the asking price. Would definitely use them again in the future.

Tom · 24 September 2025

★★★★★ 1/5

Trustpilot

Awful experience, unprofessional and distressing

We recently ended our tenancy with Paul Carr Lettings and were shocked at how poorly we were treated. When returning our keys, we were greeted by Fiona in a hostile and condescending manner that left me in tears. We were even threatened with paying additional bills, despite there being no clear communication about key return dates.

Amelia · 16 September 2025

★★★★★ 2/5

Trustpilot

Avoid go it want a easier process and want to work with professionals

Avoid at all costs if you want to sell your property, go find another agent. Don’t believe the hype that they are largest estate agents in Birmingham, it doesn’t mean you`ll have a smooth, support process selling your home. They found me a buyer that was pain to deal with, I had no support from the local office when the buyer started playing up, even to the point I wanted to go back to market they would find excuses, get angry with me and convince me to stick with their buyer all because it meant easy sale and commission. Harry is somewhat inexperienced but trying his best but not very good when he gets told to carry out instructions from the seller i.e. if the seller says don’t take down the for sale sign it’s my property don’t argue back and if the seller says go find other buyers as the one Paul Carr found was a waste of time, don’t refuse, otherwise it gets to the point where the seller starts making demands! The office manager Paul, clearly had issues, he told me he would do a multi agent and then on the day of signing up he refused point blank, my mistake should have walked out then but they were cheaper. He soon quit his job as I found out later on he had a temper and the staff had made complaints about him. This explains a lot of things esp. when I wanted out of the contract, he couldn’t work out the 12 weeks end date of contract and added extra days and made up deals without putting them in writing and threw temper tantrum, good thing I recorded all my calls with him. General rule of thumb, they price it lower to middle of the market to make sale and not top end like everyone else. Sue who works part time, all I can say is avoid, she`s got years of experience but somewhere she has lost those skills and experience e.g. I knew of a property that sold near me and when I asked for details that they had listed etc. she was telling me a different price to what it was sold, despite me telling her I know the owners and the property quite well. She thought it was a good idea to go under the asking price to attract buyers clearly not a good idea. Biggest let down of Paul Carr was the volume of buyers; they had a trickle compared to the other agents. Also they don’t advertise on zoopla like everyone else, they use Right move and on the market.com, the latter of which is more around the south, everyone else uses zoopla even the national estate agents. The only good thing I can say about Paul Carr is there back office girls are fantastic and they do an amazing job keeping up with the seller and they don’t sugar coat it.

Mr · 12 February 2017

★★★★★ 5/5

Google

Iv delt with a lot of estate agents and by far paul Carr are the best, would definitely recommend to family and friends.

Adam · 16 July 2025

★★★★★ 1/5

Trustpilot

Awful experience with the estate agent

Awful experience with the estate agent. Put our house up for sale and the photos were done quickly with no effort and showed our house is the worst light. We asked them to change/ redo them, no joy. The house has been on the market 6 months with only 3 viewings, 1 turned up, 2 no shows (or made up!) We have asked for feedback and nothing. We have asked for guidance on what to do to attract more viewings - no call back. They have no drive to try and sell our house for us but will happily take our £7000 fee!

L · 18 June 2024

★★★★★ 5/5

Google

We could not have asked for a better experience...James and Tina are lovely, friendly and hard working to get us the best deal in a matter of days ..kept us informed every step of the way with advise and good humour ...would highly recommend Paul Carr Lichfield

Katie · 22 February 2024

★★★★★ 5/5

Google

Great photos and good communication. We had more viewings in the few weeks with Paul Carr than in the 9 months previously. This lead to a prompt sale!

Stella · 1 January 2025

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would

If I could leave zero stars I would. I would never use this company again if my life depended on it. Given completely misleading information which has left me, a single mom with a £6000 debt following the sale of my deceased dads property.

Jo · 10 June 2025

★★★★★ 1/5

Trustpilot

Paul Carr lucky to get one star

Paul Carr lucky to get one star, no communication at all, 2 viewings in 3 months. Sign you up and your forgotten, go elsewhere, we did.

Karen · 2 December 2025

★★★★★ 5/5

Google

Professional service from start to finish, we would highly recommend Paul Carr Estate Agents, especially the Lichfield branch. Nothing was too much trouble, and the staff are professional, helpful and caring. Great customer service experience and excellent attention to detail.

Suzanne · 28 February 2024

★★★★★ 5/5

Google

Professional service from start to finish, we would highly recommend Paul Carr Estate Agents, especially the Lichfield branch. Nothing was too much trouble, and the staff are professional, helpful and caring. Great customer service experience and excellent attention to detail.

Suzanne · 22 February 2024

★★★★★ 1/5

Trustpilot

DO NOT USE!!

I trusted this company to sell my property. The property was empty so I supplied them with a set of keys so they could do viewings at their convenience. On one occasion they locked themselves out with the keys in the lock inside, they had to effectively climb over the back garden fence to get back in the property, then on TWO further separate occasions they let the front door unlocked and lights on. I try and get in touch with them to remove my property from market and they repeatedly fail to return my calls. DO NOT USE!!!!

Justine · 19 May 2023

★★★★★ 1/5

Trustpilot

Just awful people

Just awful people. Rude and obnoxious and they hate it when you call out their behaviour as they then gaslight you. Attitude of staff has not changed in years so owners clearly not bothered. The huge lack of diversity in this organisation tells you a lot. I will encourage anyone renting, buying, letting or selling not to give this organisation your business.

Zo · 23 March 2024

★★★★★ 1/5

Trustpilot

Paul carr....Utter clowns

Utter clowns. After 6 months in the property in Walsall, on the first inspection I told them the kitchen roof leaks, the reply was " its always leaked". It took a year to have the utility room floor repaired after it collapsed, and I had to remove the old floor the repair man left behind. It took 3 years to get the dining room ceiling repaired, 2 years to get the leaking porch repaired another 2 years to get the entrance cracked plastering to be looked at let alone repaired, but be a day late with the rent and they are straight on the phone.

Gerard · 4 July 2022

★★★★★ 1/5

Trustpilot

Was looking to purchase a property from…

Was looking to purchase a property from them drove down from london (125 miles) was told before making my way that I’d be advised of offers if any come in over mine, I left a offer 7k over asking, I then received a call asking for best and final offer but would not disclose or advise what region I’d need to be in; no assistance whatsoever… fuming as I was told they would let me know so I can adjust my offer seemed as if they have taken some under the table offer they would not disclose what the vender was looking for… birmingham must have moved itself into Scotland as that’s where sealed bids are done! Also lying to get people to waste time and effort to go for viewings then 2 weeks later I have to call back to be advised someone had put in a higher offer!!! Don’t waste your time unless you want to give them 10k under the table!

Tal · 14 December 2021

★★★★★ 2/5

Trustpilot

Not a pleasant experience buying from…

Not a pleasant experience buying from them. Found them to be unprofessional and hated visiting the sales office in brownhills. One member of staff every time we went to the office looked at us as if we were something she'd trod in, made us feel very uncomfortable. Reading the reviews on here it seems I'm not the only one to experience this unprofessional attitude.

Ian · 27 June 2023

★★★★★ 5/5

Google

Very professional and friendly. Good at communication both in providing updates and listening to vendors views.

Neil · 14 June 2024

★★★★★ 1/5

Trustpilot

Corrupt Monopoly

We were coerced into using their affiliated solicitors, mortgage advisor, and surveyor without disclosure of their ownership stake, constituting a significant conflict of interest. Furthermore, their repeated threats to choose another offer if we did not comply with their demands were unacceptable. Additionally, the lack of diversity within the organization is concerning.

Great · 28 February 2024

★★★★★ 5/5

Trustpilot

Selling your property …

From Luke's first visit and advising the value of my house, the phone calls with Chris and Jane I found all the staff att Paul Carr's helpful, friendly, courteous and when phoning them with queries, I was always answered with patience and understanding. I have no hesitation in recommending them when selling your property.

Barbara · 8 December 2023

★★★★★ 5/5

Google

Proactive and good communication

Paul · 10 August 2024

★★★★★ 1/5

Trustpilot

Very rude staff

Having bought a number of houses through them I have found the staff to be rude and snooty. They ask unnecessary questions and have no diversity in their teams - hiring in a similar mould. I would never sell a property through them and hope the new estate agents on the market disminish their market share. I also find it laughable that they post their own very positive reviews on review websites such as referenceline, which isn't open to reviews from the public. Scared of honest reviews?

Jay · 5 April 2016

★★★★★ 1/5

Trustpilot

Worst estate agency ever

Worst estate agency ever. Charge us £120 for not cleaning the garden (we handed the keys a month before the tenancy agreement ended, with grass frehsly cut, but when they did the check out month and a half later they said that the garden is not clean),anyway they kept the money but rented the property with a garden looking like a jungle.

Florin · 23 June 2022