Trusted Agent profile · Lewisham
★★★★★
648 reviews across 2 platforms
37 Burnt Ash Hill, Lee, London, SE12 0AE, Lewisham, SE12 0AE
Hunters's office in Lewisham, at 37 Burnt Ash Hill, is rated 2.7 out of 5 across 648 reviews on two platforms, including 94 Google reviews rated 4.8.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
GoogleI bought my first flat through Hunters in Lee and could not ask for a better experience. Both Serhan and Vikram made the process easy for me and chased all parties to make sure it goes as fast and smooth as possible. They were both helpful and kind and I really appreciated it as a first time buyer! I am now happily moved in and cannot thank them enough.
Thanks Lucie it was a pleasure to help you and we hope you've settled in nicely to the area!
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleAs first time buyers, my husband & I were thrown into a world of the unknown with some inevitable surprises, but we had an amazing experience with Vikram, Serhan and team at Avon Property! Big thank you to Vikram especially who graciously fielded so many of my "newbie" questions, provided outstanding support during the negotiation of sale price and completion date and was just a pleasure to work with in general. We also loved the solicitor Vikram recommended, so big thank you for that as well. 😁
Hi Becky and thank you so much for taking the time to write a great review for us! It was great working with you both and I’m pleased you’ve bought a house with great potential - I would love to see what you do with it in the future! Vikram
5/5
GoogleI’ve absolutely no hesitation in recommending Hunters in Lee. Vikram and his team have been friendly, helpful and responsive, and have supported us at every stage of our house purchase from the moment we saw the advert to the point of exchange (today!). They’ve made the process so much smoother and less stressful than it would otherwise have been - without doubt the best experience of estate agents that I’ve had to date.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your review Chris. It was a pleasure to deal with you and we look forward to handing over your new keys next week!
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
5/5
GoogleOur experience with Avon Property is far from the really negative one star review in this thread. In a nutshell, they are the best estate agent I/we have ever dealt with. I believe they are typically a lettings agent but they occasionally sell properties. In my opinion, they should always sell properties! I found them extremely easy to deal with and were very communicative during the entire process of selling our flat. They went above and beyond. Not only assisting with the sale of our flat, but also with our purchase through Acorn (who were, for lack of a better word, dishonest!) Vikram and Serhan at Avon were a pleasure to deal with and have an HONEST and human connection you don't find with many estate agents. I highly recommend them to anyone looking to buy, sell, or let. They also managed to sell our property after only two viewings in two working days. Hats off to them! Thanks for all your persistent hard work during a stressful process guys, you really saved the day and we now have an amazing home thanks to you.
Thank you Mark and apologies for the late reply. I hope you’re both settled into your house. It was a pleasure to work on behalf of you.
5/5
GoogleVikram and his team provided an excellent service. We were kept fully informed throughout what turned out to be a frustratingly long process and feel that Hunters definitely earned their fee. We were delighted with the clear and measured approach which at times brought some welcome calm to the sale.
Thank you for your kind review Simon. It was pleasure to act on behalf of your family and we're pleased you were happy with our service. Best of luck to you all for the future. Kind regards, Vikram
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
5/5
GoogleVikram and team were incredibly helpful, knowledgeable and supportive when buying our first property! The whole process on reflection was professional and surprisingly quick. They were always available to answer any queries and helped in chasing solicitors. When we’re ready to move on in years to come we will no doubt use Hunters in Lee to sell. Thanks again, Katie and Ben
Thanks Katie and Ben, It was a pleasure to deal with you both and we hope you’re pleased with your new home!
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
5/5
GoogleAbsolutely delighted with Hunter’s level of professionalism, resilience and efficiency. I would like to say a massive thank you to Vikram for excellent service regarding the purchase of our new home. Donna and Vikram were great throughout the entire process and I can’t describe how happy I am with the service I received from the whole team. Highly recommend to everyone who’s looking for a great estate agent. NataliaPositiveProfessionalism
Thanks for your review and we hope you've settled in nicely to the area!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
5/5
GoogleWe had a wonderful experience selling our property through Hunters Lee branch. Vikram, Serhan and Sarah were a marvellous team to work with. They sold our flat in record time, and what would have normally been a stressful anxious process, …
Thank you for your kind words Susie and a massive thanks for supporting our business.
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
5/5
GoogleVikram and team were extremely helpful throughout. His expertise was reassuring during our fairly protracted purchase and his advice on parts of the chain he wasn't directly involved with (our sale) were very welcome. He helped managed the …
Thanks Nikhil, it was a pleasure to help get your move across the line!
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
5/5
GoogleA BIG thank you to Hunters (especially Vikram)!! Due to Hunters professionalism, their constructive intervention stopped our property chain from collapsing. We’ve now exchanged and looking forward to moving to our new home. Thanks again to Vikram and the Hunters team. We would highly recommend.
Thank you so much for your kind review - it was a pleasure helping you with your new home and we look forward to handing the keys over to you soon.
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
1/5
TrustpilotAwful experience
Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
