Trusted Agent profile · Lewisham

Hunters Lee reviews in Lewisham

2.7

★★★★★

645 reviews across 2 platforms

37 Burnt Ash Hill, Lee, London, SE12 0AE, Lewisham, SE12 0AE

Hunters's office in Lewisham, at 37 Burnt Ash Hill, is rated 2.7 out of 5 across 645 reviews on two platforms, including 94 Google reviews rated 4.8.

Google logo

4.8 / 5

94

Reviews on Google

This office

Trustpilot logo

551

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Google

Me and two friends were looking to share a flat together. We used Hunters agency in Lee and the whole process was very smooth! The deposit release was done very fast - I have never had such a great experience using an agency. The communication was always great and the move in and move out was perfectly easy! I would definitely recommend Hunters, especially Donna and Vikram agents who were friendly and always ready to help! Thank you!

Olga · 10 November 2022

Agent replied · 9 November 2024

Thanks Olga and thanks for being great tenants. Best of luck for the future!

5/5

Google

We saw several estate agents before opting to work with Vikram at Hunters. It was the first time we had been though the sales process and we found the service from Vikram and the team to be excellent. We were guided through every step and felt supported throughout. I would definitely recommend Vikram and the team to anyone wishing to buy or sell a property.

Marie · 10 November 2023

Agent replied · 9 November 2024

Thank you Marie - it was a pleasure to help you with the sale!

5/5

Google

Serhan is extremely knowledgeable, professional and most of all easy to work with. The experience was amazing! He is an expert at navigating through the entire real estate transaction. Furthermore, his customer service skills are top notch as he always responded to phone calls, texts and emails in a very timely fashion. We are extremely impressed with Serhan’s overall professionalism and we strongly recommend hiring him as your real estate agent if you are in the market!

Giuliana · 10 November 2022

Agent replied · 9 November 2024

Thanks so much for your kind review! Serhan is a great asset to our team and we’re pleased he was able to assist you. Welcome to Lee - feel free to pop in for a coffee when you’re passing!

5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026

5/5

Google

I have now bought and sold property with Vikram and his team at Hunters and found them to be good value for money, polite, and very responsive. They priced appropriately and assisted me on both sides of the sale to keep the process running smoothly. I highly recommend them.

Alice · 14 August 2024

Agent replied · 9 November 2024

Thank you Alice, we really appreciate your kind feedback. It was also fantastic to see the transformation you made of the property. Best of luck for the future.

1/5

Trustpilot

lettings fees are very high

For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.

'Tarig · 9 July 2026

5/5

Google

As a landlord I needed to review my property and contemplated either; selling, renovating, or renting. Vikram was incredibly helpful with the figures and facts regarding the various processes. He is knowledgeable, reliable, honest and genuine. I have wonderful new tenants who are very grateful for a lovely flat. I can't thank Vikram and his team enough. Yours in appreciation JB

Judy · 10 November 2023

Agent replied · 9 November 2024

Thank you Judy, we're glad to have been able to assist you again with the flat - you carried out a great refurbishment and we're sure your tenants will be very comfortable in the flat. Vikram, Serhan and Sarah

5/5

Google

Vikram and his team were really helpful in guiding us through the process of selling the flat. Communication was great, Vik kept us updated at each stage and took the time to answer questions we had to make the process really clear. Thanks guys!!!

Clare · 13 September 2024

Agent replied · 9 November 2024

Thanks Clare & best of luck in your new home!

5/5

Trustpilot

I have only great things to say about Hunters Middleton!

I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!

Debbie · 25 June 2024

1/5

Trustpilot

Disappointed is an understatement..

To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.

Lea · 20 June 2024

1/5

Trustpilot

Hunters are not interested

Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.

Tony · 5 April 2026

1/5

Trustpilot

Feeling sorry for vendors hoping to sell their property

Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).

Ms · 14 September 2026

5/5

Google

This was my first time renting and the service I got with Hunters was amazing! They helped every step of the way! Serhan and Vikram were supportive and kept my mind at ease. Customer service is amazing too! I called up many times and they always had the answers straight away.

Michael · 16 April 2024

Agent replied · 9 November 2024

Thanks Michael, it was a pleasure and thanks for the great review!

1/5

Trustpilot

Awful

Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.

Blyth · 28 May 2024

5/5

Google

I bought my first flat through Hunters in Lee and could not ask for a better experience. Both Serhan and Vikram made the process easy for me and chased all parties to make sure it goes as fast and smooth as possible. They were both helpful and kind and I really appreciated it as a first time buyer! I am now happily moved in and cannot thank them enough.

Lucie · 10 November 2022

Agent replied · 9 November 2024

Thanks Lucie it was a pleasure to help you and we hope you've settled in nicely to the area!

1/5

Trustpilot

Sales progression team lied and not very professional.

We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.

A · 30 December 2025

1/5

Trustpilot

I would completely recommend avoiding…

I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.

Abdul · 29 July 2024

1/5

Trustpilot

Gutted

I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.

Nicola · 9 August 2026

1/5

Trustpilot

Damaged our house, and we're not even their clients!

Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.

James · 15 March 2026

5/5

Google

As first time buyers, my husband & I were thrown into a world of the unknown with some inevitable surprises, but we had an amazing experience with Vikram, Serhan and team at Avon Property! Big thank you to Vikram especially who graciously fielded so many of my "newbie" questions, provided outstanding support during the negotiation of sale price and completion date and was just a pleasure to work with in general. We also loved the solicitor Vikram recommended, so big thank you for that as well. 😁

Rebecca · 10 November 2020

Agent replied · 9 November 2024

Hi Becky and thank you so much for taking the time to write a great review for us! It was great working with you both and I’m pleased you’ve bought a house with great potential - I would love to see what you do with it in the future! Vikram

5/5

Google

I’ve absolutely no hesitation in recommending Hunters in Lee. Vikram and his team have been friendly, helpful and responsive, and have supported us at every stage of our house purchase from the moment we saw the advert to the point of exchange (today!). They’ve made the process so much smoother and less stressful than it would otherwise have been - without doubt the best experience of estate agents that I’ve had to date.PositiveResponsiveness, Quality, Professionalism

Christian · 10 November 2021

Agent replied · 9 November 2024

Thank you so much for your review Chris. It was a pleasure to deal with you and we look forward to handing over your new keys next week!

1/5

Trustpilot

Agent Harj was full of fake promises

Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!

Hamza · 23 May 2024

1/5

Trustpilot

Bad communication

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

EM · 8 December 2025

1/5

Trustpilot

Pathetic estate agency

Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!

Anonymous · 29 February 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hunters's Google reviews

Questions about Hunters Lee

How many reviews does Hunters Lee have?

Hunters's Lewisham office has 645 reviews across two platforms: 94 on Google, 551 on Trustpilot (across the whole business).

What is Hunters Lee's rating?

Hunters Lee is rated 2.7 out of 5 across all 645 reviews, and 4.8 out of 5 on Google from 94 reviews.

Where is Hunters's Lewisham office?

Hunters Lee, 37 Burnt Ash Hill, Lee, London, SE12 0AE, Lewisham, SE12 0AE.

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