Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI dealt with Richard and Barry at Hunters who were excellent. They dealt with issues that I quite simply could not have dealt with as I do not live near the property being sold and throughout the sale were empathetic and understanding. When necessary they gave guidance that helped us to make decisions along the way. A potentially difficult sale was generally made easier and simpler with Richard and Barry's help.PositiveQuality
Adam · 23 October 2022
Agent replied · 22 October 2024
Hi Adam, it was a pleasure working with you, thanks very much for your review and thank you for using Hunters. All the best for the future.
★★★★★ 1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
Blyth · 28 May 2024
★★★★★ 1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
Abdul · 29 July 2024
★★★★★ 1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
A · 30 December 2025
★★★★★ 1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
James · 15 March 2026
★★★★★ 5/5
GoogleThe team at Hunters Catford handled the purchase end of our chain with great professionalism and fantastic service where a number of issues emerged. They were super helpful in assisting to get things across the line and always gave us the time of day to help. Highly recommended!
Ed · 24 December 2025
Agent replied · 10 October 2026
Thank you for your kind words, Ed. It was a pleasure to assist with your purchase of the house. All the best, Richard
★★★★★ 1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
Hamza · 23 May 2024
★★★★★ 1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
EM · 8 December 2025
★★★★★ 1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
Anonymous · 29 February 2024
★★★★★ 1/5
GoogleMy review relates exclusively to Hunters providing ongoing financial sponsorship to the Blythe Hill Fields Festival [organised for over 12 years by the volunteer, park user group - the 'Friends' of Blythe Hill Fields] and the installation of single use plastic advertising signage for the annual Festivals, which are basically non re-useable, estate agent type boards relating to a specific event on a specific date.
I am the Chair of neighbouring Ravensbourne Park Gardens and was a previous member of the Friends of Blythe Hill Fields. I've witnessed since 2006 that their park improvements aims are limited by the time and energy spent on organising their 5 hour per year July Festival and that private sponsorship for their Festivals have no link whatsoever to raising funds for year on year park improvement initiatives.
Hunters Estate Agency has provided financial sponsorship to the 'Friends' July Festival for about 3 years. None of your sponsorship funding has been specifically 'ring fenced' for any specific, year on year park improvement - if I'm not correct, then I will offer my express apology to your firm.
However, since the official 'Friends' website is again silent on park improvement for the remainder of 2019, then it is clear to me that Hunters Estate Agency has provided financial sponsorship to the July Festival without full consideration, beyond your advertising budget, to our local community.
If your firm is committed to our community, then I trust that you can commit to providing any future sponsorship for any local community event based on your understanding from the organisers that part of your funding will be used for a specific target improvement.
Hunters Estate Agency provide advertising signage, which is placed outside resident properties on resident's acceptance. As indicated in the above, each sign is printed on what appears to be non-recycled plastic [i.e. single use plastic]. As the annual Festival is a fleeting event, I would expect a local business to print on recyclable cardboard, not single use plastic. And, that any other fleeting event sponsored by Hunters should be responding to ongoing, public concerns over single use plastic.
I would appreciate your response on what happened to your Festival advertising signage now it's been taken down.
Did your firm ensure that any part of the post, strapping and plastic signage was either re-used/recycled? And, would your firm agree to print on recyclable cardboard for any future sponsorship initiatives?
In my view, Hunters Estate Agency has failed to engage with the 'Friends' to ensure year on year, park improvement legacy from it's annual sponsorship, which would benefit our local community.
On the issue of single use plastic - Hunters Estate Agency appears to have failed the wider community.
On both issues, I trust that Hunters will adjust their ongoing policy.
Austen · 24 October 2019
Agent replied · 22 October 2024
We are pleased to support the festival, which is becoming more and more popular each year, and receives wonderful, positive feedback from the hundreds of local people who attend. I am pleased that the festival has become such a key fixture in the life of the local community, and pleased that so many local people and local businesses get behind the event, put on with the hard work of the Friends.
Our boards, that go up in front of 100 houses each year with the kind support of 100 local residents, are re-used by us each year.
★★★★★ 5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
ZOE · 18 September 2024
★★★★★ 1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
Student · 28 August 2024
★★★★★ 5/5
GoogleWe sold our flat through Hunters in Catford after hearing good recommendations from a former neighbour. We were not disappointed! The whole team has a real understanding of the market and provided us with many insights and very helpful advice. They were honest and transparent about what we could expect. They managed to find us a buyer in record time despite the challenging market. Throughout the process, Richard, Raj and Ed were extremely supportive, always available and very responsive. Highly recommended, thank you to the whole team!
Muriel · 10 October 2024
Agent replied · 22 October 2024
Hello Muriel, thank you so much for your lovely review! We are so glad that you chose us to sell your property and are pleased with our service. We wish you all the best and are here to help with your property needs in the future, during which we hope to work with you again.
★★★★★ 1/5
GoogleI have been chasing them to arrange viewing on a property to rent. Sent all our details. Called a few times but no one calling back despite the assurance from an adviser at their office.
Not even a minimum standard of customer service let alone it be any good. First impression, Not a good one.
I hope that they will improve on it. Good that I am not in desperate situation to move the house.
For the service I have received so far, I could give them a broken star but not a star but the problem is that I have to choose at least one star to be able to post my review
Shabbir · 10 October 2024
Agent replied · 22 October 2024
Good morning, Mr Khan. I can see that someone in our out of hours service took two calls while our lettings team were not in the office. I appreciate that you are keen to view, but when we have popular properties to rent then we cannot always get back to you straight away. My colleagues will be back in the office from 9am today when we will pick up the calls from our out of hours service. I disagree about the standard of service as you will see from other reviews over the last 10 years. Please do not judge us by our busyness. We aim to catch up on calls after the weekend. Regards, Richard, Director
★★★★★ 5/5
GoogleI can only recommend Hunters. I had the pleasure to work with Raj and Ed for the sale of my property and can only thank them for their professional work.
The sale was challenging for me as I don't live nearby and Hunters were there all the way to help and support to resolve various problems during the sales process, from recommending lawyers and tradesmen to pushing the sale through at the end.
Always curtious, helpful, and with competitive fees, I do not regret my choice.
Martin · 10 October 2024
Agent replied · 22 October 2024
Hi Martin. It's been a pleasure to help you with the sale of your house. Thank you for your positive words for us and the team. Wishing you all the best, Richard
★★★★★ 1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
Mitchell · 28 October 2025
★★★★★ 1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
Chris · 22 October 2025
★★★★★ 5/5
GoogleAbsolutely first class service. Raj, Ed and Richard went above and beyond to get our sale to closing on a very tight schedule. Marketing, advice, closing and support to exchange and completion all excellent. Thank you
Dean · 15 July 2024
Agent replied · 22 October 2024
Hi Dean. Thank you for your kind words. So pleased we could help you sell your house, and so pleased everything went through so quickly for you. All the best, Richard
★★★★★ 1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
Dawn · 31 October 2023
★★★★★ 1/5
TrustpilotAre the staff in the Highfield Road…
Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.
Jeff · 9 October 2025
★★★★★ 5/5
GoogleHunters Catford were brilliant. Despite a challenging market, they found us a buyer. Raj and Ed were incredibly hard working, professional and patient throughout. They went over and above resolving last minute issues with the buyer. We couldn’t recommend enough.
Katherine · 11 April 2024
Agent replied · 22 October 2024
Dear Katherine and Graham. So pleased that we were able to help you sell your apartment. Thank you for your kind words. Wishing you both all the best for the future. Regards, Richard
★★★★★ 5/5
GoogleI had a fantastic experience with Andy. They were extremely helpful, friendly, and professional throughout the entire renting process. They explained everything clearly, responded quickly to my questions, and made finding my new home easy and stress-free. I highly recommend them to anyone looking for a great letting agent!
Yoslaima · 22 September 2025
Agent replied · 10 October 2026
Dear Yoslaima. Thank you for your kind words about Andy. So pleased that we were able to help you throughout the renting process. Kind regards, Richard
★★★★★ 1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
DAMLA · 6 September 2023
★★★★★ 5/5
GoogleThank you Hunters of Catford for an exceptional service. Edward and especially Richard couldn't have done more to help with the sucessful sale of my property. Their extensive knowledge helped me to navigate the process which was far from straight forward due to legal issues.
Lorraine · 23 October 2023
Agent replied · 22 October 2024
Hi Lorraine. Thanks for your kind words. So pleased that we got there in the end - it was very close! I wish you all the best moving forward. Kind regards, Richard
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