Hunters Catford reviews

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 5/5

Google

The team from Hunters Catford led by Richard Wells was very supportive. Before working with the Hunter's Agency. I was with a larger Corporate Estate agency organisation. Coming to the Hunter's provided me with exactly the right kind of support I needed to get me through the selling and buying process. During this process I was going through a very difficult emotional experience at the time which impacted my motivation and response to all the documentation involve and looking for a property to buy. But Richard and his team were like a family. Their Godly values were very evident in the way they guided me patiently through what was a very long stressful process. They would welcome me into their office whenever I pass by. They would always make sure I understood the process and where in the process I was at. They paid attention to details, especially when communicating with my Solicitor on my behalf. At Completion the outcome was very successful. I would highly recommend Hunters Catford services, it was a job well done!

Fred · 16 March 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Google

I would highly, highly recommend Hunters! We initially went with another estate agent (for reasons I honestly can’t remember now), but unfortunately they seemed to bring round anyone and everyone, clearly just to meet viewing quotas. We decided to move over to Hunters and only wish we had done so sooner. The difference was immediately clear, they brought through genuinely interested parties who were actually suited to the property, and supported us all the way through to a successful exchange of contracts. Throughout the entire process, we were fully supported by Brenda, who truly couldn’t have done more for us. Communication was clear, proactive, and reassuring, and we always knew where we stood. She kept everything moving and helped avoid delays. I also have a small baby, and she adapted her communication style to suit my needs, including sending voice notes, which was hugely appreciated. Brenda is incredible, and the service from Hunters has been outstanding from start to finish. Thank you!

Emma · 21 January 2026

★★★★★ 5/5

Google

We chose to sell our flat with the Catford branch of Hunters. They were brilliant. Richard was very professional on our first meeting, no hard-selling, just honesty and very helpful practical advice. Brenda was fantastic at keeping the sale moving and keeping us informed about what was happening. Our property went immediately as they had someone in mind who would like it. Would definitely recommend Catford Hunters to anyone selling a property.

Freya · 19 March 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

My partner and I recently bought our first home together through Hunters Catford. The agency was enormously helpful throughout the whole process. Their communication was clear, concise and prompt, and they always responded to our requests in a timely fashion. We were particularly delighted with the service provided by Brenda Antwi. She worked around the clock to share updates and answer any questions we had. There was a personal touch to our conversations and it genuinely felt like she and the team were motivated to work on our behalf. Heartily recommend Hunters Catford!

Oliver · 15 November 2025

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 4/5

Google

We had a great experience with Jennill, she was so helpful the entire process and made sure everything was clear and she even checked up after we moved into the property! She went as far as coming to the property and helping us move our sofa in on a Sunday whilst it was pouring down with rain! Jennill went above and beyond for us during the entire process and we are so grateful.

Audrey · 23 October 2023

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 5/5

Google

Ed and the team at Hunters Catford were excellent to deal with throughout the sale of our house. They were always quick to respond and clearly work very hard. We chose them for their straightforward, realistic and personal approach and they gave us sound advice along the way when the housing market was less than ideal. I’d definitely recommend using them to anyone selling their property. Thanks from Rosie & Charlie

Rosie · 23 October 2023

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026

★★★★★ 1/5

Trustpilot

lettings fees are very high

For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.

'Tarig · 9 July 2026

★★★★★ 5/5

Google

Hunters was selling my apartment in Catford and it was amazing working with Barry & Richard! They kept bringing in the prospective buyers quite regularly and kept me updated on the progress all the time. They found buyers within a couple of months which was quite good provided the market is booming more for houses now than for flats. After the offer was accepted Barry kept checking on me regularly and kept me posted on any developments with the matter and providing good advice where necessary. At the end Richard even gave me a little impromptu consultation on my onward purchase which he didn't even have to! Thank you very much for all your good work!PositiveResponsiveness, Quality, Professionalism, Value

Tatsiana · 23 October 2021

★★★★★ 5/5

Google

Richard from Hunters was recommended to us from a friend and he was brilliant. He took time to listen and understand what we needed. He was extremely thorough and honest throughout the process. Once we had accepted an offer, Barry from Hunters then took over. He hand-held the sale until we had exchanged contracts. Barry communicated consistently until we had exchanged and worked tirelessly in helping all sides cross the finish line. They are an excellent team and I cannot recommend Richard and Barry highly enough. If anyone ever asks me if I know a good agent, it will be a very easy answer.PositiveResponsiveness, Quality, Professionalism, Value

Tristan · 23 October 2021

★★★★★ 5/5

Trustpilot

I have only great things to say about Hunters Middleton!

I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!

Debbie · 25 June 2024