Dexters New Cross Lewisham reviews

★★★★★ 5/5

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5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️

Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.

Adlan · 25 April 2024

★★★★★ 1/5

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Worst Estate Agents in London

Worst Estate Agents in LondonI have been in London for 5 years and Dexters are by far the worst estate agents I have used. They have kept all my deposit money and charged me for a £400 professional cleaning service after I already paid for one before leaving my flat. The flat was apparently professionally cleaned before I moved in, however there was dust in the cupboards and on the floors and marks on many of the walls. It's been over a month and they are still holding my deposit even after I have spoken with the landlord who has said that they are happy with the condition of the flat, and that it's Dexters who are trying to take money off me.

Js · 25 March 2022

★★★★★ 5/5

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Great Comms

Thank you Jessica for your amazing communication and urgency when we needed a new boiler!

Clementine · 30 October 2023

★★★★★ 5/5

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Swift and efficient

We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟

Ben · 13 October 2024

★★★★★ 5/5

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Although I seem to have been dealing…

Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))

David · 25 October 2023

★★★★★ 5/5

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Attentive and timely support

I have been using Dexters as property manager for my flat in London for a few years. Their agent, Graziana, has been particularly helpful. She is attentive to details and consistently responds in a timely manner. This level of care and efficiency is appreciated and makes managing my property from a distance much easier. I would recommend them for their reliable service.

Marco · 17 November 2023

★★★★★ 5/5

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Tia _ Exceptional customer service

Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.

Alessia · 26 July 2022

★★★★★ 5/5

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Prompt, accurate communication.

We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.

Paul · 12 June 2024

★★★★★ 5/5

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Alistair Maclean - Hampton office

Alistair Maclean in the Hampton office has been an absolute pleasure to work with on a recent sale. Always available to help at every stage of the transaction and keep the sale moving. As a solicitor, Alistair's proactive attitude and solutions based approach was refreshing. Alistair's input was a significant factor in achieving a result for all parties and I cannot thank him enough for his efforts. Highly recommend!

Raam · 11 May 2023

★★★★★ 4/5

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What a good and bad experience with Dexters Surbiton?!

I have rented a house through Dexters Surbiton Estate Agents and have some issues with them for over 2 months. So i decided to leave a 1 star review here and i got reply from them within a day. Their branch manager Tom Lelyveld jump in and handle my case. I'm appreciated his efficiency such as one main issue been struggling over 2 months and not even have a little progress but Tom just takes 3 days to solved.Of course I'm not satisfy with the renting process but I must give 5 stars to Tom Lelyveld.

Joe · 4 March 2022

★★★★★ 5/5

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Dealt with Sonia from the Kingston…

Dealt with Sonia from the Kingston branch, who helped me with some troublesome tenants. The process was dealt with in a swift and professional manner! Thank you - really appreciate the support! Highly recommended!

Susan · 10 November 2021

★★★★★ 5/5

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Monica - West Hampstead branch

Monica at the West Hampstead branch has been exceptional at being on hand to help and going the extra mile to help us resolve issues and make our experience stress free. We always felt she was fighting our corner and taking care of our needs rather than being a faceless estate agent. Thanks!

George · 21 May 2024

★★★★★ 5/5

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I can’t fault Jessica Beau Wright since…

I can’t fault Jessica Beau Wright since she is my property manager I know I am in safe hands. She has been very helpful and responsive at everything I’ve needed. I am extremely at ease and am very pleased with the way Jessica handles all the issues with the property and I appreciate that she always keeps me in the loop. Thank you

Liv · 17 October 2023

★★★★★ 5/5

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I have been dealing with Dexters…

I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.

Jimmy · 25 June 2024

★★★★★ 4/5

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Zendeca is our agent and has been…

Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly

Elaine · 16 October 2023

★★★★★ 1/5

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Agent never showed up to house viewing

Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!

Eni · 3 May 2023

★★★★★ 5/5

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Jamil has been an absolute pleasure to deal with

I am relatively new to my dealings with the Dexters Muswell Hill team and so far my experience has been really good. I have been dealing with Jamil and can honestly say I am incredibly impressed with his professionalism, courteousnes and overall calm demeanour. He is making my experience super pleasant and is not only knowledgeable but is super proactive and patient. I look forward to continuing to build a long standing relationship with Jamil as I truly believe he has my best interests at the forefront of his mind.

Anita · 18 February 2022

★★★★★ 1/5

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NEW GRENFELL:BUILDING AND RENTAL/SALES FRAUD OAKLANDS RISE NW10 6FJ NEW BUILT (H&F COUNCIL)

Dear All (addressed to Mayor of London, H & F Council, Folio, NHG, Dexters,…)when I moved into my new flat on the 1st December 2021, I FOLIO London-Notting Hill Genesis-DEXTER (these 3 companies are behind the scam) left me 4 days without heating and hot water.Since the 14th February, all residents at Oaklands Rise NW10 6FJ, and this means over 600 people (private tenants, social housing tenants, children,elderly) have been left without heating and hot water.Every building inspector, developer and H & F Council know, that this location in the middle of an industrial center and railway works HAS ALWAYS BEEN A NO TO BUILD AREA. H & F Council refused the building of a football stadium on this location. The last buildings that were built on this desolate land which is next to the Union Canal and above major Thames water passage ways was a hostel for prisoners who had served their terms. During the war, there was an amunitions factory on the land.FLOODINGS ARE BOUND TO HAPPEN AGAIN AND AGAIN. ON 14th February the only plant room for all buildings was flooded with Thames Water sewage. All pipes and electrical equipment was under water. The underground car garage had water in it, and so the empty shop area at the front.PYTHE WHO BUILT THE NEW FLATS MADE LOTS OF BUILDING MISTAKES. RESIDENTS NEAR THE TRAINS ARE HAVING RATS IN THEIR FLATS. RESIDENTS IN THE UPPER FLOOR ARE HAVING LEAKS. A Japanese woman with a baby did not have heating and hot water in January.THE RESIDENTS HAVE NOW STARTED THE OKLANDS RISE REISDENTS GROUP TO TAKE FOLIO LONDON, NOTTING HILL GENESIS AND DEXTERS TO COURT.Folio set up 4 shower cubicles for over 600 residents where each resident has to book a shower online. The emergency power system which they put in place is not working.THE SITE IS A NEW GRENFELL. FOLIO ARE PLANNING TO BUY MORE WASTELAND AND TO BUILD MORE FLATS IN THE AREA.THE NEW BUILTS AT OAKLANDS RISE NW10 6FJ (near Willesden Junction) ARE A BUILDING FRAUD AND A RENTAL FRAUD AND A NEW HOMES FRAUD. WE ARE TALKING ABOUT A CRIME.

Reni · 18 February 2022

★★★★★ 5/5

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I am highly satisfied with the personal service

I am highly satisfied with the personal service of Caitlin McCartney as my property manager throughout the deposit return process. Right from the start she kept me informed about the amount of deposit to be returned. After everything was settled financially she personally made sure that I got my money straight away.

Angelika · 6 June 2024

★★★★★ 5/5

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Emma and Verity gave excellent customer…

Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.

Martine · 19 September 2023

★★★★★ 5/5

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Gemma was really helpful!

Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!

Toby · 30 June 2023

★★★★★ 1/5

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Another agent that is all over you…

Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.

Louise · 27 July 2023

★★★★★ 1/5

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Lies, fraud and deception from London's worst estate agent

Update Feb 2022:The Property Ombudsman has ruled against Dexters on several counts in relation to the below.Dexters Head Office have paid us a full and final settlement to make good on the poor service from Dexters Tower Bridge and Dexters Wapping.Never use Dexters for anything. They are awful.---April 2021:We were misled about the historic rental price per month (pcm) and furnishing options for a property.The agent inflated the previous tenants' monthly rent by £270 in order to convince us to take a 2 or 3-year rental. This was so we could "lock in our low price".During our second viewing with the same agent, we were told that another offer had been made. The specifics could not be revealed but we were told it was a "strong offer". This was obviously sales tactics by an estate agent desperate for commission, but it's not right to pressure people into applying to rent a property based on a 10-minute viewing. We are still not sure if there really was a "strong offer".After submitting our offer on Saturday 24 April, we had a few days of back and forth about the maximum length of our contract (12 months). We provided some compromise options: 18 months with no break clause, or 24 months with a 12-month break clause.On Tuesday 27 April, the agent called to ask that we pay the full cost of the furnishings, despite the advert stating that this is a furnished property. This would cost us about £570 (not a joke). The landlord was apparently not comfortable with the maximum term options we wanted.That evening, Dexters quietly edited the advert on their website to remove all references to the property being furnished. Anticipating this, I took a screenshot of the original information from earlier that day. I also saved a web archive of the advert posted by Dexters to Rightmove, which still advertises a furnished property. Sorry, fellas, but you've been outplayed.Not only were we misled about the previous rent cost pcm (£1,770 when it was actually £1,500), but we were also asked to pay an additional significant sum for furnishings despite the original advert clearly stating that this is a furnished property.From the average rating for each Dexters branch on Google Maps, one would think they are a quality estate agent. However, this experience, and the experience of many other renters, paints a far different picture. One of lies, fraud and sheer contempt for renters' requirements.We do not recommend Dexters for renters.

Jamil · 10 February 2022

★★★★★ 1/5

Trustpilot

I’ve never written a review in my life…

If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do

Giorgo · 6 February 2022