Dexters New Cross Lewisham reviews

★★★★★ 5/5

Trustpilot

Dexters Clerkenwell

Great team at Dexters - especially Zelda, Bailey and James. Very efficient and diligent in their work.

Dawn · 31 October 2023

★★★★★ 5/5

Trustpilot

You don’t know you have a bad agent

You don’t know you have a bad agent, until a good one takes over. Our flat was on the market for 3 years with another agency in tooting, a frustrating time with little info or plan shared. We were blown away by Alice, Gaz, Esta, Elliot, Margaux, and Michael. They were tenacious experts who brought new ideas and approach to the table… we sold within 6 weeks. I particularly want to highlight the support offered post-offer. Their sales support was exceptional.Thank you to the whole team!

Ashton · 22 June 2022

★★★★★ 5/5

Trustpilot

Rasel has been a wonderful help with…

Rasel has been a wonderful help with the process of renewal, it was handled professionally and smoothly therefore I highly recommend.

Sofie · 14 July 2023

★★★★★ 5/5

Trustpilot

Best for rentals and property management

I have dealt with Dexters for years and have been mostly happy overall. To be honest, the quality of service always depends on the individual. Other than a couple of notable exceptions, nobody,does it better for rentals and property management.Buying, selling and renting out property (particularly the latter) are all extremely stressful activities and so it is important to have reliability, peace of mind, and trust. Lindsey BH on the property management team is second to none and we are so please to have her managing one of our properties: she manages to be super responsive, pre-emptive, efficient and caring , an all with professionalism and a smile.Definitely recommend Dexters overall for property management and rentals.

David · 19 June 2022

★★★★★ 5/5

Google

I have been working with Daniel in looking for a flat for my son. From the first time I spoke to him he has been extremely helpful and proactive in all his responses. I have been so impressed with the amount of care and help he has given me and he is a great credit to your company.

Maggie · 29 March 2024

★★★★★ 2/5

Trustpilot

Dexters don't care about your time

Dexters has a lot of great property listings on their website, zoopla and other places. I called in to check on a few and to my surprise, out of 6 listings 5 of them were off the market. They don't seem to bother to take out good properties, probably to get you to call them.Once I got on the phone, a very nice lady chatted with me about their available listings and send a comprehensive follow up email. Within an hour, I've booked a viewing for next day in the afternoon and I receive a confirmation email. I turn up to the property the next day and since there's no one around, I give them a call. After quite a bit of waiting time they end up telling me the property is off the market since the morning and they forgot to cancel my viewing. I've wasted a good hour on the tube and took time off work for this. But don't worry dear reader, I've got another hour of tube on the way back to write this review for you. Definitely not a serious letting agency in my opinion and won't be dealing with them in the future.

Paul · 15 June 2022

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi has been extremely…

Jadasa Andjadiumi has been extremely helpful and responsive getting all of our issues fixed. Thank you!

Alexander · 16 November 2023

★★★★★ 5/5

Trustpilot

Quick process / Got just what I was hoping for

Quick process / Got just what I was hoping forJoe Read and his staff at Dexters Broadway Market worked at incredible speed to get viewings organised and found me ideal tenants. This was my first experience letting my flat and Joe patiently explained every step of the process. I wouldn't hesitate to engage their services again in the future.

Carl · 3 March 2024

★★★★★ 1/5

Trustpilot

Dexters Clapham absolute nightmare!

Dexters Clapham - absolute nightmare! I should of heeded the warning signs at the beginning, they failed to give the tenant end of tenancy which meant the tenant had to stay an extra month then refused to pay for that months rent; Dexters have taken no responsibility for this, their communication is poor to non-existent. I paid for a check-out but had no response after 3 emails; the 4th email I advised them to cancel at 10am and I would do the check-out myself however, they still went ahead at 1pm and did the check-out. The tenant moved out on 4th May 2022 and I'm still waiting for a refund for the check-out. I have tried to contact them numerous times by phone and get nowhere, I even go into the branch and get fobbed off. I do not recommend them whatsoever... too many excuses and no one taking control and resolving the issue.

Mark · 1 June 2022

★★★★★ 1/5

Trustpilot

I wish I could give them no stars

I wish I could give them no stars. Dexter's literally left us homeless. They showed us a wonderful flat, we were approved and paid eye-watering amounts of deposit to secure the letting. Once we had signed the agreement they called us the day before the move to tell us that actually, the landlord never signed the agreement. We had broken our lease that was due to end just 2 weeks after we moved into the new flat. The landlord would not extend, so we had less than 2 weeks to find a place to live and move. We lost significant sums to booked removal services and so much more. Dexters did almost nothing to help us. All they had to do is get the landlord to sign the agreement when they told us we were approved -- and they didn't. They took absolutely no accountability. Never ever trust them.

Beth · 31 May 2022

★★★★★ 5/5

Trustpilot

Amazing estate agent!

If you're looking to buy or sell in Hampstead I would highly recommend George Calderara. He has been excellent and will be using him in the future when looking to sell or buy again.

Rebecca · 17 February 2022

★★★★★ 5/5

Trustpilot

George Calderara

George Calderara was fantastic in advising me about buying a house. Being a first time buyer, I needed to speak to an agent who was knowledgeable so I am so glad I found George!

Steve · 17 February 2022

★★★★★ 5/5

Trustpilot

Aarati has been so great and helpful

Aarati has been so great and helpful, always keeping me informed with updates and any information I needed.Highly recommend this agency!

Grace · 30 June 2023

★★★★★ 5/5

Trustpilot

Dexters do a great job managing my…

Dexters do a great job managing my property, particularly Donalina, who is very efficient and very friendly

Mr · 11 October 2023

★★★★★ 5/5

Trustpilot

Flat purchase experience

We recently purchased a flat via Dexters in Muswell Hill and were very happy with the service we received. Our contact Roland responded promptly to all our enquiries and requests and generally maintained communication and liaised with the seller for us throughout the process which definitely reduced the stress of our purchasing experience

Jane · 21 June 2024

★★★★★ 5/5

Trustpilot

Very impressed!

Huseyin and Khyal from Dexters Kentish Town have been incredible in their conscientiousness and responsiveness whilst I experienced a few issues during my early tenancy. I’ve been so impressed with how quickly things have been dealt with and how easy they’ve made a very stressful situation! Thank you so much both!

Joanna · 20 September 2025

★★★★★ 5/5

Trustpilot

Donalina has been really helpful…

Donalina has been really helpful managing tenants in our rental flat in Kingston. She is professional and knowledgeable, we are very happy with the service.

Emma · 20 February 2023

★★★★★ 5/5

Trustpilot

I cannot praise the team at Dexters at…

I cannot praise the team at Dexters at London Bridge enough. I approached them as my then tenants were due to move out just after the first covid lockdown and the market was suffering. My other estate agency could not find tenants for me. Dexters were working in the office and after office hours whilst my other agency were only coming into the office only once a week and doing virtual viewings. After I made the switch, Dexters found me tenants very quickly, and I only ended up with a 1 week void. Every member of staff that I have spoken to has been really helpful and friendly. This year my current tenants are due to move out soon. Dexters have new tenants ready to move in right away for me. Very impressed with the service. Wish I had found them years ago. Would highly recommend. Thanks especially to Bobby, Alex, Tony and Ida whom I have dealt with on a regular basis.

Julia · 16 May 2022

★★★★★ 1/5

Trustpilot

The absolute worst estate agency.

We had the dreadful misfortune of renting a property from Dexters. The list of complaints and problems are too long to list. They lied from the outset and from then on went out of their way to cause as many problems as possible. This was before, during, and afterwards, they made our lives a misery, simply due to their absolutely awful service and lies.The more you complained the more they hated it and the more they went out of their way to cause more problems.At the end they had the temerity to try and take as much of our deposit as possible. This I successfully challenged through the TDS. I then submitted yet another formal complaint, which they did their best to ignore, so had to complain to the Property Ombudsman. The PO found that Dexters had caused "avoidable aggravation and distress" to us and awarded us compensation, which Dexters had to pay.Please note that complaining to the TDS and TPO is not easy. It is a long, stressful, and arduous process and the odds are stacked against you. The best way to avoid anything going wrong is to use another estate agent.Edit to respond to the below:Dear Asma, you have the absolute gall to write the below when I wrote to you, specifically, twice during our tenancy, to complain. You promised to escalate to senior managers but guess what? Nothing happened.Dexters are an utter disgrace!

Asif · 9 May 2022

★★★★★ 5/5

Google

Had a great experience with Daniel! He made the whole process super easy and stress free. We expected flat viewings to be stressful but after one viewing we had found the perfect place for us and Daniel got everything sorted really quickly. He kept us up to date the whole way, would really recommend!

Molly · 28 May 2024

★★★★★ 5/5

Google

As first-time buyers, we felt at ease with Dexters. Our agent, Will, was everything you’d hoped for from an estate agent; professional, reliable and experienced, he kept checking in with us throughout the process and was always on top of things. We highly recommend Dexters and Will!

Iris · 25 September 2024

★★★★★ 5/5

Google

Daniel was very professional and patient - had a few problems with my guarentors and he was always helpful when needed and got me moved in very quickly

Liam · 9 November 2024

★★★★★ 1/5

Trustpilot

Devils with Angel Smiles

I was used. No other way to say it. I found a property that was listed by Dexters. I made an offer, it was accepted and I paid a deposit and signed a contract. However, shortly after it turns out that the Landlord pulled out. It would appear that there was dispute between the Landlord and Dexters. I was consoled and told that if I saw it again that I should go for it and they would be happy to provide the background check information they had done to make the process faster. As it happened, the same property did end up back on the market with another Agency. I reached out to who I thought were helpful agents to get the background information promised. I made another offer, it was accepted, and when due to sign the Landlord pulled out again stating that Dexters had emailed reminding of a clause stating they deserve their full fee. Dexters never did send me the information promised, but instead wanted money from the Landlord who in turn refused to rent to me because of this clause. I suspect Dexters only made the offer of the background checks so they would know if I made an offer on the property so they can get the fee, which they won't and I won't get the property that I now twice have lost because of these tactics. I honestly have no words for how frustrated and annoyed I am at myself that I trusted them and it cost me my new home. Do not trust them. Do not get used.

Tom · 22 April 2022

★★★★★ 1/5

Trustpilot

Bad experience with Dexters & renting

From what I was told by an estate agent at Twickenham, Dexter's referencing process could discriminate against people with disabilities and chronic medical conditions. If this is happening they would be breaking the law.I've rented with them now for 3 years. Never had a problem, paid my rent on time. Been a good tenant. I got COVID last year (February 2021) and was severely ill and hospitalized for over a month. COVID exacerbated a condition I have and I'm still incredibly unwell and need surgeries. I've been in and out of hospital a lot. Our tenancy is up in April and we asked to go onto a rolling contract so that we can find somewhere suitable to live. The horrible landlord demanded to view the property (that's normal and fine) but due to him being incredibly rude to us last time, we requested the estate agent comes instead. He agreed and we set a date. But I had to change the date due to being called into hospital for an emergency treatment. I offered the following week. I then had a call from the estate agent to say the landlord had rejected my request for a rolling contract and wants us out by June 1st. I was then advised by the estate agent at Twickenham branch that I would likely not pass their tenancy referencing, "because I'm currently not working " I CAN'T work right now. I have EoE and haven't been able to eat or drink properly for over a year. I faint, I'm weak and too unwell to so I've stepped back. I've got plenty of money going through my account and continued paying rent but she said no, it's not taken as payment and neither are my universal credits, which I've been on since becoming poorly. I have 3 times the amount if money going through my account as my fiance who works full time. I was told I would need a guarantor if I were to apply with them again. This is so humiliating and I've never needed that before. I called head office to check this information was correct. They tried to justify it saying "they have to protect their landlords." This is highly insulting and completely unfair. What do people with disabilities do? I've not worked in over a year but have my own company and many companies wanting me to work for them once I'm well but I CHOSE to take a break to focus on my health and knowing how poorly I am, I couldn't imagine being well enough to work right now. I have since been contacted by someone higher up at Dexters who said that what I was told is not correct and that Dexters does not discriminate against anyone in this way. He is very nice and has offered me a lot of support, I will try applying for more properties through them but If I do have any issues with the fact im unable to work, I am prepared to contact media and have already been working to lawyers regarding this.We now have him and the horrible landlord coming over next month, as it seems the landlord demanded it. I'm scared of this man as I find his manor intimidating but as I say, there is no support for tenants. Our feelings aren't taken into consideration. I was asked to edit (basically censored ) by Trustpilot so I cannot tell you what happened in it's full but I will say, I think it's really unfair when people can't tell their experience on these things because you're told to change it. There really is no justice or support for people with disabilities and if we speak out were censored. For now, I will just have to see what happens with my searches through Dexters.

Mimi · 16 April 2022