Dexters New Cross Lewisham reviews

★★★★★ 5/5

Trustpilot

My Wonderful Experience of Letting with Dexters and Sara

I would like to take this opportunity to share my wonderful experience of renting a house in Teddington through Dexters and Manager Sara. First of all, I am extremely grateful for Sara's professional service. She has always been there during the most difficult and challenging times, like an angel appearing in the midst of despair. Every cloud has a silver lining, she is that silver lining! With her support and assistance, I was able to complete all the processes in just a week. Sara is a highly dedicated individual who would send emails and communicate with me even late at night, sometimes close to dawn.Looking back to the first day, my wife and I were wandering around Teddington like headless flies. I can't remember if it was me who saw the Dexter's billboard on the roadside or if I found the house I liked on Rightmove. Nevertheless, one day I opened my mailbox and received an email from Sara for a viewing appointment. Due to my unfamiliarity with the local area and simultaneous appointments with other agents to view different houses, I ended up missing the first appointment. However, Sara's colleague Claudia, a very kind and pure-hearted girl, filmed a very clear and immersive video for me on the spot. After comparing many options, just when we were about to give up, we realized that the house we missed is the most suitable. we decided to give it another try and scheduled a second viewing with Sara. She patiently convinced landlord and agreed to the second viewing. But frustratingly, we took the wrong bus and went in the opposite direction. After changing buses, we ran out of time and it felt like we were destined to miss it. In despair, I tried calling Sara's office number and although she wasn't there, a gentleman attentively and responsibly informed Sara and Claudia, who were waiting for us in the scorching heat, to wait for us for another ten minutes. Luckily, we arrived on time and the house was just as amazing as it appeared in the video, perfectly meeting the needs of our family.When Sara learned that we urgently needed to move in, she quickly coordinated with the landlord and the existing tenant to finalize the move-in date, which was nearly two weeks earlier than the original reservation. It was truly remarkable! Throughout the rental process, Sara demonstrated her unique and irreplaceable work ethic, personal charm, and creativity. When she found out that I needed to handle other procedures related to the tenancy agreement, Sara worked tirelessly on multiple tasks simultaneously, such as drafting contract and reference checks through the letting hub. She ensured professionalism, compliance, and a considerate, human touch. I developed complete trust in Sara and Dexter's. Even the payment process was flexible. I could conveniently make the payment at the office nearest to me and swiftly proceed to the next step.During the crucial reference check phase, which unexpectedly moved at a snail's pace, coinciding with the weekend and Trooping The Colour, I felt despair, thinking it would be impossible to complete everything by the intended move-in date. However, Sara unleashed her extraordinary powers like a superhero and, through multiple negotiations, managed to accomplish what had taken them three days in just one day! Throughout the entire process, I experienced the friendliness and professionalism of Sara, the Dexter's team, and even the entire nation. They shows everything is in control, efficient yet elegant. They completed all the tasks at the final deadline! It's truly amazing to think that without Sara, we would never have achieved such a miracle. Many thanks! I do believe that I will recommend Dexters' services and Sara herself to all my friends. I even hope to maintain contact with Sara for professional support in our future letting or buying a property. Wishing Sara and Dexters all the best! Your recognition from customers and honors are well-deserved!

Andy · 20 June 2023

★★★★★ 1/5

Trustpilot

Atrocious service!

Despite a positive start to our relationship with Dexters at New Cross branch, it swiftly went downhill - to the point where we sternly advise people to avoid instructing them!There was been an enormous lack of communication by the branch and we only found out about the following events after placing numerous calls, as a result of unanswered emails/promises to call back: the agent in charge of our sale left the company; who was then taking the lead on our sale; that the branch manager was on long-term leave (no out of office was turned on). To top off the unacceptable lack of communication, for some reason, Dexters removed the photos of the bathroom and third bedroom on our listing without informing us. When this was brought to their attention, we were given the incredulous reason that it was company policy not to display photos of bathrooms!!! If that was the case (which is absurd!), why did Dexters’ photographers take a photo of the bathroom and why was it included in the listing at the start! The photo of the bathroom was eventually reinstated after sending Dexters three examples of their own listings showing bathroom photos! The photo of the third bedroom was never reinstated. Our request to remove the listing from Dexters website after giving notice to terminate the contract was only actioned after, yes, a chaser phone call!Do. Not. Use. Dexters.

Jill · 17 June 2023

★★★★★ 5/5

Trustpilot

Professional & Smooth

They are very professional and responsible. I dealt with one of the agents, Frankey Hauxwell, to find a rent for me. She was very passionate, patient, and helpful. She contributed a lot to my property search and found a quiet, safe place to live for me within my budget. She’s also very friendly and professional. She got all communication done with the landlord in one day. Such efficiency is rare to find due to my past experience.I also met some frustrating problems during my reference check, and, thanks to Frankey again, all problems were solved in a very efficient way. In all, my property search was very smooth because of their professionalism, and I highly recommend Frankey. She would definitely make the whole experience better!

Dylan · 12 June 2023

★★★★★ 4/5

Trustpilot

Charlotte Alsford - managing agent

Charlotte Alsford looked after our rented property the past few years and was always available for support and backup as necessary. She was particularly helpful with an insurance claim that necessitated a complete kitchen refurbishment. Tenants appeared content throughout their multi-year stays for which Charlotte can also take credit.

John · 19 May 2026

★★★★★ 5/5

Trustpilot

It's important that companies are…

It's important that companies are called to account when they provide services to their customers, equally customers' feedback should also highlight when something has been done well - hence this review. I would like to commend the FINSBURY PARK/STROUD GREEN branch of Dexters' sales team: Glenn (Manager) and in particular, Raphael. We are in the middle of selling a property in very sad circumstances and Raphael has been attentive, he updates us, he comes up with solutions to problems. Even when he has had to respond to the queries over and over he has managed to tell me off sensitively! The sale has not completed yet, but at this juncture I can only say that my experience has been positive. Carry on providing exemplary service and thank you.

CL · 6 June 2023

★★★★★ 5/5

Trustpilot

Property viewing experience

Me and my partner had a viewing for property up in north London and were assisted by Jessica & Ben wood grey. Although we didn’t end up putting in an offer for the flat they were both extremely helpful, informative and friendly and they made our experience very smooth!

Blake · 18 May 2026

★★★★★ 5/5

Trustpilot

I have had an outstanding experience…

I have had an outstanding experience with Petros. He is always professional, responsive, and truly cares about the well-being of the tenants. Whether it's addressing maintenance issues quickly or keeping the property in top condition. His attention to detail and proactive communication make me feel valued and well-supported as a tenant. I highly recommend Petros for their exceptional service.

Ms · 28 August 2024

★★★★★ 1/5

Trustpilot

I really don't want to work with them ever again

When I was renting the estate agent Henry Liu was informed by myself that I am in the process of buying a house so I'm not comfortable entering a 2 year tenancy, he assured me I can leave any time.That was a lie. They very merciless and cruel scolding me in each call telling me it's not possible to leave, I contacted the actual landlord on LinkedIn and was able to negotiate my freedom, I paid £5,000 they kept my deposit and I was able to leave.2 years later I contact Dexters to sell my house, they give very little time to prepare and they were very slow. And they recommended I leave my house while people view it but they never call to let me know when I can go back home. And they take a week before telling me any feedback

Jun · 28 May 2023

★★★★★ 5/5

Trustpilot

Anthony Stavrou

I just wanted to thank Anthony in the Finchley Branch for all his support over the past few months with the purchase of our new home. We have felt in safe hands with him the whole process and he has always been available to help out with any issues that have arisen. Anthony you have been great to deal with and we wish you lots of well earned success with your recent move to Finchley.

Laura · 9 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Dexters, particularly Daniel Brogan, to secure the flat I just moved into this week. From the start, it was a fantastic experience, the team was proactive, dynamic, and genuinely eager to assist. Huge thanks to Daniel and the entire Dexters team for making the process seamless!

Elizabeth · 28 October 2024

★★★★★ 5/5

Google

Flick was so helpful and lovely to chat to in what has been a stressful process.

Eli · 10 September 2026

★★★★★ 1/5

Trustpilot

Be aware

My experience with Dexters was painful from start to end. I have rented in London for many years, and they were by far the least professional agents I’ve seen.I suspected it would be a problematic relationship since the searching period, when I had multiple ‘misunderstandings’ with the agent and she had to get the office director involved to fix her mistakes. Also, they say you can only use their contractors, meaning anything you need fixing can take several months.At the end of the tenancy, they had multiple agents competing to bring people to view the flat, it was quite confusing, not to count the no-shows without any notice. One of their agents told me the landlord offered to buy my furniture for £620, which I’ll never know if it’s true since I’ve never seen that money. That was almost 3 months ago, and I have all the conversations by email.It got worse after I left. The check-out report clearly stated that the flat is in a better condition now than when I entered, which is often the case for all my previous tenancies. However, it has been almost 2 months and I don’t have any news about my deposit of £1,788.46. They are taking advantage of the fact that I moved overseas to ignore me. They rarely respond to my emails. When they do, is say they are looking into it, and it is never the same person replying.Their website says there is a complaint process, but it doesn't tell me the email. I asked for that a week ago and was ignored.

Rod · 21 May 2023

★★★★★ 5/5

Google

I was very pleased to get serve by Dexters. Though it was just a mere enquiry but I found their staffs are absolutely professional especially Jonathan. Very pleasing guy with an attitude to understand my concern, very good listener and empathetic too. Though I haven’t got my dream place to live in (undergoing) but felt that they are reliable enough. Hoping to have a long term relationship.

Abhishek · 29 March 2024

★★★★★ 5/5

Trustpilot

Fast & Professional Service

We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!

Oya · 21 May 2026

★★★★★ 5/5

Trustpilot

Chris made the process so easy!

We have had a fantastic experience with Chris at Dexters, Nottinghill. One of our investors purchased a full building which was managed by Dexters and Chris has been paramount in the transfer of these properties over to us, helping with accounts and discussing any ongoing issues within. Thank you Chris for showing how agents can work together for the best outcome for the client and I hope we can work together on future projects!

Penny · 25 October 2023

★★★★★ 5/5

Trustpilot

Dexters Ladywell is a great team

Dexters Ladywell is a great team, and they are always responsive, kind and considerate. They deal with property management matters in a timely and professional manner. They are always proactive and actively seek to solve problems when they arise! Shazia Kahn from the property management team is especially helpful, engaging, communicative and, most of all, friendly. She offers thoughtful advice and always helps me out. Props to her and the rest of the team!

Edward · 20 October 2023

★★★★★ 5/5

Trustpilot

We have recently moved into a flat…

We have recently moved into a flat managed by Dexters and are pleased with the service they provide. I would like to thank Graziana who managed to resolve many maintenances query for us. She has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompting with her responses to any queries and in providing a fantastic service. I would highly recommend Graziana and Dexters to landlords and tenants alike.

Tugcin · 20 October 2023

★★★★★ 5/5

Trustpilot

Locksmith sorted quickly, great help from Huseyin

I had a really positive experience with Huseyin Tas from the Dexters property team. He was incredibly helpful in getting a locksmith arranged quickly and made sure everything was sorted smoothly with getting a new lock fitted. Communication was great throughout, professional, responsive. Really appreciate all the help.

Claire · 19 May 2026

★★★★★ 5/5

Trustpilot

I had inspection with Monika on 17th of…

I had inspection with Monika on 17th of September. I just want to say that she is very nice, professional and helpful person. Really appreciate her understanding and help I receive from her.its always pleasure to have contact with Monika as I know she will sort out all my issues and will understand me. Thank you Monika.Natia

Khatuna · 18 September 2024

★★★★★ 1/5

Trustpilot

the worst property managers

My experience with Dexters has been a complete disappointment. Their incompetence is evident in the way they handle maintenance issues. Despite reporting a broken window over a year and a half ago, they have failed to address the problem. Communication between team members is non-existent, and their overall attitude, especially Busha's, is rude and unprofessional. I strongly advise against dealing with Dexters as they have shown a complete lack of care for their tenants and property maintenance.

Zoe · 26 July 2023

★★★★★ 5/5

Trustpilot

Responded promptly and solved my problem

When I forgot my keys at home and couldn't get in, I felt really helpless. Fortunately Rachel helped me out, so I didn't have to spend money on a locksmith. Rachel responded really quickly to my email and patiently communicated with me even though my English isn't that great. She's really nice, and I'm so grateful to her.

Yun · 12 October 2026

★★★★★ 5/5

Trustpilot

Really responsive and helpful

Oren Ivgi was really great helping me find a property and get all the paperwork ready promptly.I couldn't make it on time for the viewing we had initially arranged but the team at Dexters St John's Wood was extremely accommodating and helped rearrange it for later that same day. Communication with Oren was great and he was very quick to come back to me whenever I had any question. The entire process was so easy - within 2 days of viewing the place and making an offer I had my contract ready for signing.

Diana · 24 April 2023

★★★★★ 5/5

Trustpilot

Working with Jamilah is an absolute dream

Working with Jamilah is an absolute dream. If I email, she replies, if I call she responds. Any questions or queries I have are solved. During any works on my property she would update me every step of the way. Very polite and so helpful.A shout out to Cameron in lettings as well, he is great!Dexters London Bridge

Abigail · 22 August 2024

★★★★★ 5/5

Trustpilot

Great customer service

I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.

Simon · 12 June 2024