Dexters Lee Lewisham reviews

★★★★★ 5/5

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I have a rental property managed by…

I have a rental property managed by Dexters. I have had a number of issues with a previous tenant and damage to property. I have been particularly grateful for the help of Graziana who throughout a difficult situation was always the one who was incredibly responsive and efficient in managing any problems. I know that if issues arise she is the one that will go out of her way to get it sorted.

Arvind · 11 October 2023

★★★★★ 5/5

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Ria has been absolutely brilliant

Ria has been absolutely brilliant in looking after my rental property. She has been so incredibly efficient and responsive and always gets back to me with any queries I have. I would not hesitate to recommend Dexters.

Karen · 1 November 2024

★★★★★ 1/5

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10 Months and still no luck.

10 Months and still no luck. We live in an apartment that sits below a property managed by Dexter's Shoreditch. Our flat it slowly getting destroyed due to a continuous unresolved issue. Hello Asma I have already formally made a complaint about this to Lesley Alford at customer relations and was told that this cannot be addressed until the problem is fully resolved. This is regarding property in e2 9ed.

George · 21 December 2023

★★★★★ 1/5

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Dexters Clapham - Don't rent through them (Landlords)

Do not rent your property through Dexters.I signed up to their 5 year premium management service in July 2022 with their Clapham branch. The service has been abysmal - late payments for the first few months, unclear breakdowns of costs deducted from my payments, very slow response time, no out of offices when the team are away, & high quotes for property fixes which I ended up sorting myself. My tennants have also told me they have had a bad experience including getting no repsonse from Dexters when they reported the boiler had broken during winter (I ended up sorting it out myself for them). When I asked the tennants how their experience with Dexters has been so far their description was: 'shocking'. Also, be careful - it is very hard to end the 5 year management service early even though at the start you are told you can end it after the first year if not happy. They will then tell you actually you can't even though the contract does not state this. I am currently going through this conversation with them myself. In short - do not rent your property through Dexters. It's both a waste of money and will risk your relationship with your tennants.

Iona · 24 March 2023

★★★★★ 5/5

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Fast and Efficient Service

Fast and Efficient Service - Highly Recommended!I recently had the pleasure of dealing with the Dexters house management team and landlord of my apartment, and I must say that I was extremely impressed with their prompt and efficient service.My washing machine had broken down, causing me a lot of inconvenience, but I was pleasantly surprised when I received a call from their team informing me that a new machine would be installed in my apartment within a few hours. The installation was completed without any hassle, and the new washing machine is working perfectly fine.I really appreciate the effort that the team put in to ensure that the issue was resolved quickly and efficiently. It is comforting to know that I have a responsive and attentive team to turn to whenever I need assistance.Overall, I am extremely happy with the outcome and I highly recommend their services to anyone in need of reliable and professional assistance.Thank you, Dexters Team (Poppy Russel), for your prompt and courteous service. You have certainly earned my trust and loyalty.Sincerely,Victoria

Victoria · 24 March 2023

★★★★★ 5/5

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Amazing!!

My experience with Dexters Islington was absolutely amazing! I dealt with Jude Hill who was honest, informative and dealt with all my queries like a pro. Felt as this was my first time renting that I was in good hands.

ALB · 16 May 2022

★★★★★ 1/5

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Would give ZERO starts if I could

Would give ZERO starts if I could. AVOID.Dexters requested that work be done on my front door - it was proactively brought about by Dexters - and I said sure. Dexters hired a contractor to come work on the door and that contractor left a hole in my wall. I was in touch with Dexters for ~6 months on and off about the hole as I was not willing to accept responsibility given that the damage was not caused by me. Dexters dragged their feet for months on the issue (essentially waiting until my lease was up) and ultimately ended up taking money out of my deposit for damage that I didn't do (and also damage that was caused by work THEY requested). They were also pretty laissez faire about the whole issue, which really frustrated me. Made it seem like it wasn't a big deal for me to pay for something I didn't do. (If it wasn't a big deal, then why couldn't THEY pay for it?)Overall, really REALLY terrible customer service. Very disappointed. Will not be working with Dexters again.

Jess · 22 March 2023

★★★★★ 5/5

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Happy with Dexters looking after our properties

Dexters has represented us in letting 2 properties for years, during which time they as a company have proved to be very professional and efficient. Very happy with the service provided.Over the years, we have had various individual Dexters’ staff assisting us, all of whom have been very good and helpful. Jess, the lady currently dealing with our various letting and day to day needs, is a most courteous, enthusiastic and effective person and we have nothing but praise for her.

CM · 22 March 2023

★★★★★ 5/5

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Sebastian, Teddington Lettings Office

Sebastian was amazing! Very professional and friendly. All of my questions were answered, and all of my thoughts were heard. With the perfect amount of follow-up calls, Sebastian made sure till the very end that I wasn't left without a place. 10/10 would recommend!

Ingrid · 4 October 2021

★★★★★ 1/5

Trustpilot

£4500 unnecessary fee - avoid at all costs.

Have rented for years with half a douzen rental companies and have never had an experience even 10% as bad as with Dexters. After my husband lost his job and I became pregnant we let dexters know we’d need to move out as we couldn’t afford the rent. We offered to pay any fees to find a new tenant and to cover rent until a new tenant moved in to ensure no rent loss. Long story short while a new tenant was found after just two hours of advertising and they were paying more rent, Dexters forced us to pay a £4500 fee so that they could receive double management fees, based on a clause in their contact with our landlord that we didn’t have visibility of. On top of that lots of examples of them going outside of contract / getting every possible £ from us. When consulting a lawyer on the issue he said he consistently sees Dexters behaving appallingly. I’d really recommend everyone avoids them at all costs.

Cordelia · 21 March 2023

★★★★★ 2/5

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They refuse to do emergency repairs

My fuse box broke, as a result I had no electricity, heating and hot water. That was during winter, with temperature getting to -5 at night. They repeatedly claim it's not an emergency.

Anonymous · 15 February 2023

★★★★★ 1/5

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disrespectful of customer preferences

This company spams us with "Dear Homeowner" letters every few weeks despite my requests to stop. This intrusive marketing approach is:

Robert · 16 November 2025

★★★★★ 4/5

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Sales support was excellent

Alistair our sales support manager was brilliant throughout the whole sale. No matter what the issue, he was always very considered and very professional. A very easy person to get along with and communicate with. We spent a long time working with the Dexters team to find our family home and appreciated Alistair's support to get it over the line. The team did spend time helping us find the right home - we're very grateful for that. The only thing I would say that let it down at the end was when were handed the keys to our new home, we were asked to fill in a survey there and then by the Sales Dir. Having taken 2 trains and a car journey to get to the office with children waiting in the car it didn't feel appropriate and I think the team should consider what it feels like from the client side.

MC · 18 March 2023

★★★★★ 5/5

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Joanne Witter is a superstar

Joanne Witter is a superstar, I had a problem and within a few hours it was sorted. (Management west 3)

Lisa · 26 January 2024

★★★★★ 1/5

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Disgusting customer service

On the 4th of March, my wife and I made an offer for an apartment in Chiswick. On the 6th of March our agent from Dexters, Shahida Noor, called my wife in the evening and said that the landlord accepted our offer and that we need to pay six months in advance and a holding deposit. She immediately sent us the invoice and we paid a half of the amount on 06.03 and the rest on 07.03. after that, Shahida wrote a list of questions, which we answered. among them was a request to pay next 6 months of the rent on the fourth month of our stay. We replied that this is not suitable for us and from that moment the agent stopped answering letters and calls. On the 09.03 we had to go to the agency to find out what was going on. Shahida met us and told us the wonderful news about the fact that the landlord doubts our ability to pay. (we arrived a month ago and have brps) I have an official job in London, my wife can't work yet because we have a 5 year old daughter with us. In order for the wife to be able to go to work, it is necessary that our daughter will go school, you need to rent an apartment to apply for school. such a circle. We said that we are ready to show our bank statements from our native country + real estate documents. we were told ok, send, which we did in the evening of the same day. In response, we received an answer from Shahida that the landlord rejected our offer, ok, it turned out that since the transfer of money to Dexters, the apartment continued to be shown to other people, perhaps they simply offered more money. On the 10th of March we sent the bank details for a refund, today is 14th March and we have not even been sent a confirmation of the operation from the bank. Shahida still does not answer our emails. The actions of the agency represented by Shahida are not only illegal but also inhumane, the post code of the agency is w4 5tfUPD we get our money back, but the situation is awful

Rodion · 15 March 2023

★★★★★ 5/5

Trustpilot

Natasha is excellent

Natasha is excellent. Very responsive and truly invested in making your experience as a landlord as easy and stress-free as possible. Would highly recommend.

HKMA · 25 October 2023

★★★★★ 1/5

Trustpilot

If to consider the way they are lying…

If to consider the way they are lying to the tenants and probably to the landlords then they should been closed by nowNot sure if central management, or if if there is a manager responsible for their team but the seems like they don’t care. !!!!!In my case i pay 3000£ per month rent cause from the day one when we move the house was in a bad shape, but everything was just at the beginning, after a year they still not fixing plumbing /drainage or other major issues, after a year they are sending only irresponsible traders that only messing with this property (if you are a landlord you should be worried about it) despite all this they will be threatening you with with ,,bad recommendations after,, in my case I don’t pay the rent till a professional it is not confirming via email that is coming(and I’m going and verify that that company has good reviews cause l don’t know what else to do anymore)So yeah, you you want to live a nightmare rent with them, if you want to destroy your property let your house in their hands, they are the right experts ,, please don’t say you sorry to hear this cause is all fake, like all your ,,maintenance managers,,

The · 13 March 2023

★★★★★ 5/5

Trustpilot

The whole experience from start to…

The whole experience from start to finish with Dexters Surbiton was faultless. I would highly recommend Dexters to anyone looking to sell. I dealt with Jo Gale, Jack, Laura and Archie. They were all professional and kept me up to date at all times.

Hannah · 17 September 2021

★★★★★ 4/5

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Very good service

Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.

Tom · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent Management Agents

Graziana Doronzo and Angelo Fierro are our 'go to' contacts at Dexters, for a property we rent in North London. They are always friendly and super helpful. We are never made to feel we are a nuisance (as apparently some management agents are inclined to do). We feel fortunate that they are there at the end of a phone call or email, should the need arise to call them.Thank you guys.

Jayney · 16 November 2023

★★★★★ 5/5

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Great people to entrust your house when you are moving abroad

Perfectly managing our property for us while we are abroad for several year. Everything is dealt with swiftly and transparently. Natasha Bedenik is great!

Laurent · 23 October 2023

★★★★★ 5/5

Trustpilot

Thanks for your help Kieran!

We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!

Emily · 17 October 2023

★★★★★ 1/5

Trustpilot

Waste of resources

For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.

Kathy · 16 October 2023

★★★★★ 1/5

Trustpilot

Illegally withholding a deposit

Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.

Kevin · 1 March 2023