Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’m very happy the service …
Very happy the service I’ve received from Dexters. It has been a pleasure being in touch with the Chiswick office. Dona is lovely and has been a great help with the move out process. Thank you all !! God bless.
Dara · 3 July 2022
Agent replied · 23 October 2024
Dear Dara, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks to Rachel and her north London…
Thanks to Rachel and her north London team for taking care of all our tenants and solving issues for us when ever they arise at NWX.
NWX · 9 October 2023
Agent replied · 23 October 2024
Dear NWX, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAndy was really helpful & look forward…
Andy was really helpful & look forward to him helping us further in the near future
KEEC · 13 May 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a lovely review regarding Andy. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters
Having recently used Dexters with the assistance of selling my property, both Carlo and Alistair were extremely helpful with assisting throughout the process to ensure the sale went as smooth as possible. Would highly recommend their services.
Joe · 2 November 2022
Agent replied · 23 October 2024
Dear Joe, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI’m a tenant and I had some questions…
I’m a tenant and I had some questions about property. I spoke to Brian from the Hammersmith branch and he was super helpful and friendly
Fads · 1 November 2023
Agent replied · 23 October 2024
Dear fads, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
Trustpilotjust particular agent
just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.
Dorothy · 22 April 2023
Agent replied · 23 October 2024
Dear Dorothy, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina is great
Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.
Tessa · 16 February 2023
Agent replied · 23 October 2024
Dear Tess, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlex at the St Margaret’s Branch has…
Alex at the St Margaret’s Branch has been really helpful throughout the whole of the buying process so far. She’s been friendly and professional, kept me in the loop, and also helped chase up my solicitors for updates when I’ve been struggling for a response.
IH · 21 September 2021
Agent replied · 23 October 2024
Dear Iona, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
I moved to a new property almost 3 months. Nicole is my reference for the property management,I couldn't wish for a better person, she's very efficient and helpful ,anything it has to be done in the flat is delivered fast. Thanks
Isabella · 29 April 2022
Agent replied · 23 October 2024
Dear Isabella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLauren has been awesome and very helpful with getting our flat sorted for us
We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.
Christos · 10 March 2022
Agent replied · 23 October 2024
Dear Christos, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing service!
As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!
Lee · 25 October 2023
Agent replied · 23 October 2024
Dear Lee, Thank you for taking the time to leave a lovely review regarding Indra. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent support
Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!
Alex · 9 December 2024
★★★★★ 5/5
TrustpilotGreat lettings agency
Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.
Homar · 24 January 2024
Agent replied · 23 October 2024
Dear Homar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters were amazing with regards to…
Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10
Darren · 7 September 2022
Agent replied · 23 October 2024
Dear Darren, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe have worked with Mark Dixon in their lettings team to help take on a difficult tenancy. They did an excellent job resolving the concerns and were were always professional. I would highly recommend them.
Stephen · 28 December 2022
Agent replied · 27 December 2024
Dear Stephen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Naomi Murdoch, Customer Relations Team
★★★★★ 1/5
TrustpilotUnprofessional behaviour
Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!
Camilla · 12 November 2023
Agent replied · 23 October 2024
Dear Camilla, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDon't let them SCAM you!!
This is about Dexters lettings in Wapping.Worst customer service I have ever experienced. Not only do they not care about fixing the property on time at all (last winter we were without heating or hot water for about a month), but at the end of our tennancy they tried to SCAM us out of hundreds of pounds claiming the property wasn't cleaned.We had a professional cleaner clean the property and had pictures to prove it. They submitted an end-of-tennancy report with completely false statements and pictures with the property dirty and with debris.While we clearly had it cleaned (and we could prove it).On top of that, when we moved in the property wasn't even professionally cleaned anyway.Eventually they refunded our deposit in full, but only because we didn't budge and were going to take legal actions.Please if you rent from them, take plenty of pictures before and after and do not let them scam you!! Worst experience in my life.
Lode · 6 April 2023
Agent replied · 23 October 2024
Dear Lode, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery smooth end of tenancy experience
I was a tenant at a property managed by Dexter's with Petros Giorganios as the property manager. My end of tenancy process was very smooth and my deposit was returned with very minimal and justifiable deductions. I was pleasantly surprised by the experience. All of my queries were promptly resolved and communication channels (email and phone) were always open.
Atul · 31 July 2024
Agent replied · 23 October 2024
Dear Atul, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotIt's time we talk about these 'agents'
It's time we talk about these 'agents'. In over a week I received 4 calls a day from 3 different phone numbers, all during peek business hours (I'm fully employed with an actual job to do) and literally refused to reply to emails. For them it's all a game of chase where you are the idiot who's supposed to bend backwards and chase them hoping they grant you a place to sleep. And when you reply, all you hear is people partying, music, and very poor connection. Get a grip, you guys are literally disgusting. They also have the smallest selection of houses and keep on sending me the lower end of the barrel even tho I'm looking at quite high rents in 1 beds. JOKE OF A BUSINESSJOKE OF A COMPANYJOKE OF AN AGENCY
Matteo · 31 March 2023
Agent replied · 23 October 2024
Dear Matteo, I am sorry to read your 1 star review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI previously dealt with Dexter's when…
I previously dealt with Dexter's when buying a property in Kingston and found the service first class from begining to end, I'm now using the Chiswick office to let a property and once again the service I've received through Jess is excellent.
Daniel · 14 February 2022
Agent replied · 23 October 2024
Dear Daniel, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotChante clearly outlined expectations
Chante clearly outlined expectations, project timelines, and the scope of work. She was responsive to any questions I had, which made the entire process run smoothly. Her ability to manage tenant needs and property maintenance efficiently was evident, and she was always available to address any concerns promptly. Jackie, Bonhams Electrical
Christian · 3 December 2024
Agent replied · 23 December 2024
Dear Christian, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 5/5
TrustpilotProperty inspections
Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.
Cal · 30 November 2023
Agent replied · 23 October 2024
Dear Cal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have had the absolute pleasure of…
I have had the absolute pleasure of working alongside Alistair MacLean on a very complex sale transaction which has taken a number of months to complete. Throughout the transaction Alistair has remained patient, kind and pro-active depsite the hurdles which have appeared along the way. Alistair has fantastic communication skills and managed to keep the tranaction together despite the numerous difficulities. I am certain that the transaction would not have successfully completed without Alistair's involvement. As Head of a Residential Property Department for a medium sized regional practice, I deal with many agents on a daily basis. Alistair has definitely stood out as one of the best agents I have ever known and I hope to work with him on many future matters. It would bring a huge smile to my face to recieve a sales memorandum confirming I will be assisted by Alistair on a future sale matter as I know the transaction will be in very safe hands! Alistair - a huge THANK YOU from myself and my clients for all that you have done. We could not have completed without you!Best wishes Gemma Bath
Gemma · 30 March 2023
Agent replied · 23 October 2024
Dear Gemma, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alistair, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
Trustpilot**DEXTERS RICHMOND PROPERTY MANAGEMENT…
**DEXTERS RICHMOND PROPERTY MANAGEMENT, 30 YEARS AS LANDLORDS, NEVER EXPERIENCED ANYTHING LIKE THIS**
Adil · 17 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.