Dexters Lee Lewisham reviews

★★★★★ 1/5

Trustpilot

Not worth renting with in my opinion

I've recently rented a flat that was managed by Dexters and my experience has been deeply disappointing.My recommendations for tenants:- don't agree to a fixed term contract. I had to leave the contract early for several reasons (including Dexters poor customer service) and ended up paying over 1000£ for early termination of the contract. This was to "cover the landlord's losses", which was not true because after moving out, the rent was increased significantly, leaving the landlord with a minimum of 2000£ profit. - avoid renting with Dexters as the customer service is extremely poor in my opinion (see reasons below)- check the water pressure for hot water when viewing the flat, avoid single-glazed flats as electricity cost can get incredibly high, check the soundproofing of the flat as best as possible. In old converted houses, only opt for top floor flats.My suggestions to Dexters on how the customer service can be improved:- respond to emails within a reasonable time frame (such as 5 working days). On many different occasions I have waited for responses for several weeks (up to 24 days). Sometimes things can take longer to resolve, in which case, I suggest to be transparent with the customer and communicate to them when they can expect it to be resolved instead of leaving them in the dark. - when an employee leaves the company, make sure that their customers are informed and any outstanding queries are picked up automatically. I have once chased up information I needed for four weeks before I was told that this person had left the business.- provide information within a reasonable timeframe, such as the signed tenancy agreement. I chased for four weeks before I was sent the signed tenancy agreement with the landlord's signature. By the time I received it, I had already lived in the place for three weeks. I had also asked for the manuals of the radiators as well as the location of the right fuse box to install a smart metre. After 3 months I was told that this information couldn't be located.- resolve issues within a reasonable time frame. I waited months until my water pressure was fixed and I could take a proper shower (when turning on the hot water it would only dribble, not enough to shower).- when a customer mentions that they are unhappy with the service, don't respond by saying "we pride ourselves in delivering excellent customer service" - I have been told this on several occasions after I have raised an issue and have made it clear that I was not in receipt of excellent customer service- provide customers with information that they are legally entitled to (radiator manuals and the lease agreement of the property). After three months of chasing this up, I was told this information couldn't be located. Be better informed of ways to locate this information: lease agreements can be ordered online against a small fee and the radiator manuals can be easily obtained from the manufacturer. I managed to get hold of both documents by myself and so I am very sure that Dexters could have done the same but refused to fulfill your responsibility as a letting agent.- don't try to cover up your mistakes by being vague about information. During an outside window cleaning, my plant pot was knocked down and broke (after I offered to remove it and was reassured that wouldn't be necessary). I requested reimbursement and Dexters responded saying that the plant pot wasn't supposed to be stored on the window sill in the first place and wouldn't be replaced. I enquired where in the contract it mentioned this rule, because I wasn't aware of this. This question was ignored several times until someone admitted that this - in fact - wasn't written in the contract "but I wasn't allowed it anyways because it was a hazard". Dexters do regular flat inspections during which I had never been told that I wasn't allowed to keep plant pots outside my windows. Dexters then said that I would have to contact the window cleaners myself and after requesting their contact details, I was told that Dexters didn't have their details and the landlord wouldn't share the details with them. - pay the deposit back within the legal timeframe of 10 days after moving out of the property. My deposit was held for 27 days and it took 5 emails and several phone calls until this was paid back to me. I did not receive any communication about any deductions made either.I could go on with many more examples but there are not enough characters left to share them all, so this will have to do for now. I sincerely hope that Dexters will take this feedback to heart and that future tenants will receive better care.

Pia · 2 March 2024

★★★★★ 5/5

Google

Hadrick John has been the best agent that we could have ever found. He has so much initiative and is so proactive. He helped us find the perfect property for our family. Thank you so much Hadrick!

Andrea · 11 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service …

I would like to thanks Dona for her impressive speed and response in assisting me, awesome to have someone pleasant to deal with , thank you again

Sheila · 6 June 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe: excellent property mangement

Donalina has been exceptionally professional and helpful in getting quotes for improvement works on my property, as well as organising the jobs in an efficient way with excellent communications throughout. Many thanks for the great service!

Adam · 2 December 2023

★★★★★ 1/5

Trustpilot

Dexters property maintenance team is a nightmare

Pls avoid Dexters if you want to save yourself from harassment. I have been renting for two years with Dexters and everything has always been a nightmare. They never seem to get anything done on time , poorly communicate and has the rudest staff ever. Have heard everything from “I am doing you a favour” to “use a kettle for your bath”. As propert agents, the law needs them to put both parties interest on the table, but their attitude shows they done care. I have had to write three emails to say pls don’t say condescending things however falls on deaf ears. It’s the most unprofessional agency I have come across renting over 15 years in London.

Priyam · 27 February 2024

★★★★★ 5/5

Trustpilot

Always a 5 star service

Always a 5 star service. We use Dexters for all our residential properties. Nothing is too much trouble for them and they are always prompt and efficient. A big thank you to Louis and the team.

Vicky · 30 November 2023

★★★★★ 5/5

Trustpilot

Faultless experience

I dealt with Alistair and Callum from the 93 Station Road office, as the solicitor representing the seller. They were helpful and encouraging throughout without being overbearing or forceful. Communication remained polite and friendly, and their expertise in coordinating parties and ensuring the smooth flow of the transaction was priceless.

Ovie · 31 October 2024

★★★★★ 5/5

Trustpilot

I would like to commend Connor the…

I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!

EJMA · 9 October 2023

★★★★★ 5/5

Trustpilot

Petros is really working hard to make…

Petros is really working hard to make sure, if anything goes wrong, that everything is maintained and in working order. Always appreciate his hard work!

Shane · 5 July 2024

★★★★★ 1/5

Trustpilot

I HIGHLY RECOMMEND AVOIDING THEM AT ALM COSTS. Especially Dexters, Putney

Terrible experience- do not use them even if it’s your house of dreams. Provided incorrect information - that got me stuck in a contract It’s taken 3 months so far to get response about a termination - there’s no clear process, no clear information on what’s pending - and I’m now left guessing , hoping they will reply after already moving countries I HIGHLY RECOMMEND AVOIDING THEM AT ALM COSTS Especially Dexters, Putney

Abby · 4 July 2024

★★★★★ 5/5

Trustpilot

Lauren from Kingston

Being an overseas landlord has proven challenging but Lauren from Dexters in Kingston has been a real help. Communication has been first class and we've worked together brilliantly to make every eventuality as simple as possible. I'm truly grateful for the thorough checkout with my previous tenants which uncovered some damage to the property. Lauren sought some quotes, arranged for the damage to be repaired and we agreed a fair contribution from the outgoing tenants. Simultaneously Dexters found me new tenants to whom we can let a well maintaned property without any void periods. I'm very impressed with the service, professionalism and openness of Dexters. It's truly like working with friends rather than typical agents.

Victoria · 6 December 2022

★★★★★ 5/5

Google

Had a great experience with the Dexters Lee office, particularly with our main contact, Rob Iommazzo, who was super responsive, efficient, and a pleasure to deal with.

Jack · 16 January 2026

★★★★★ 5/5

Trustpilot

Caroline France was fantastic from…

Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.

H · 13 July 2023

★★★★★ 5/5

Trustpilot

Supportive

Toby was really helpful with supporting us through the early part of our purchase of our property. He was incredibly informative, kept us up to date with any changes/information and was always available when we needed help. Alistair supported us towards the end of the process. Alistair has been brilliant!! He has responded to every query quickly, ensured everyone knows exactly what is happening and has been really supportive when there was a slight delay towards the end - he has made the process a lot less stressful!

Evie · 30 November 2022

★★★★★ 5/5

Trustpilot

A first-class service

Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!

David · 25 October 2023

★★★★★ 5/5

Trustpilot

My recent experience with Dexters…helpful property manager Donalina Gargrupe

My recent experience with Dexters Property Management in Kingston is good, in particular I find that Donalina Gargrupe has communicated well, sorting out minor snagging issues for my tenants at a reasonable fee while keeping me well informed. I appreciate her attention to detail and balanced approach. She is also negotiating with the council on my behalf on matters for which they have responsibility - not always an easy task!It is vital as a landlord to be able to trust the agents managing your property.

Tina · 29 November 2022

★★★★★ 1/5

Trustpilot

Appalling estate agent, unprofessional and unhelpful

We let our old family home through Dexters in Streatham Hill in October 2019. We dealt with Tatiana, an agent who is still with the company in some capacity, according to the manager of that branch. The tenants they found were professional scammers, and proper due diligence would have discovered that they had taken out cases against previous landlords. As it was, they asked for extra time to pay the deposit (which we agreed), and when they moved in, asked to paint the house white (which we refused, but they did anyway). They also brought in a dog, which was explicitly not allowed in the tenancy agreement.There was a small leak from the bathroom which we fixed, but that set off a string of spurious complaints about the condition of the hosue, which Dexters had vetted and approved before letting. After we visited the house and refused to repair something that wasn't broken, the tenants gave notice, and in February 2020, left the house without allowing us to visit to check the condiiton of the property. They walked away with a 43 inch plasma TV, and damage to the house. They then had the cheek to take out a money claim which we settled in order to avoid litigation and further expense. They accepted less than a third of what they were claiming, showing that the claim was indeed spurious.Throughout all this, Dexters and Tatiana in particular, were useless and unsupportive, apart from an occasional email to tell the tenants they could not do any unauthorised painting. We firmly believe that Tatiana and the branch were not at all bothered about the calibre of tenants they brought in and did not carry out the requisite checks. They did, at least, accept that we should not have to pay them more than £6000 in charges, which they were claiming for having found the tenants. As a result of COVID, the house remained empty until August 2020, so we lost more than £15,000 in rent.The new manager had the gall to ask if we would be interested in letting through them again. When I queried whether they had kept a complete record of the previous tenants, including a check-out process, so I could sort out the council tax owed by the tenants, she said they had not. So I cannot prove to the local authority that I am not liable for council tax for the period the tenants were in the house, since the leaving date is not recorded.All in all, this was a traumatic and annoying experience for us and we would strongly recommend you stay away from Dexters at all costs. They are unprofessional and not all helpful. We have only just finished dealing with all the fallout, and still have to get them to write to the local authority about the date the tenants moved out.

Salim · 28 November 2022

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL PEOPLE

We like to mention how disappointed was the experience with Dexter, this is the first time in years of tenancy that we have experienced such a lack of professionalism and transparency from an estate agency.On Friday 9th we expressed our interest in a flat, we waited 3 days to have confirmation that the offer was accepted from the landlord, THREE, we finally received a confirmation from the estate agent after three days saying that the offer was accepted so we paid the holding deposit in order to BLOCK THE FLAT, paying the holding deposit means:"Once you have paid the holding deposit, the tenancy is assumed to be agreed subject to referencing. The landlord should not proceed with other tenants, and must not accept any other holding deposits or offers"We then received a call few hours later the holding deposit was taken where the agent said over the phone: the landlord received another offer from another agency, WOULD YOU LIKE TO OFFER MORE?In my opinion the offer from the other agency should have not going through at all, second of all, if the landlord has accepted another offer, why did they even propose me to offer more? which game do they play?No serious at all, very disappoint.I strongly reccomend to avoid this agency.

Miri · 14 February 2024

★★★★★ 5/5

Trustpilot

very efficient and trustworthy

After years of working with different agents I can honestly say that the team at Dexters are genuinely nice people to deal with, very efficient and trustworthy.

SG · 12 September 2026

★★★★★ 1/5

Trustpilot

I didn’t want to mention the exact…

I didn’t want to mention this situation again, but we are having trouble understanding what he is doing. He’s in a senior position at Dexters. There’s no valid reason to withhold our deposit due to trivial reasons. We are confident in retrieving our deposit through TDS, so we’ve asked Dexters Management to handle it. However, he hasn’t completed the application, citing technical issues with TDS. We contacted TDS and kept a record; they informed us that Dexters hasn’t finished the entire application form and then has been deleted it. We’ve faced numerous issues and delays since November 8th and still haven’t received any updates unless we reach out to him. Could you please ask the Dexters Management team at Queens Gardens to finish the application as soon as possible and provide us with a case number? I want to share the case on my public website, but it hasn’t been updated yet, and I’m getting really frustrated with this unprofessional and poor management. Please provide us with just the number of the case that he can hand over, and we can move on from this horrible nightmare situation. Don’t ask me to email the Dexters customer service team because it hasn’t helped anything, and I want the Dexters customer team to contact him and let him get back to us with just the case number so he can be free. I don’t understand why this is being so silly and unfair to our weak position now. He shouldn’t be able to handle it this way. Again, it’s super clear. We need to get back our deposit, and we have confidence in TDS. So please finish the application process and don’t say it’s getting finished within a timeline. It’s the most unfair situation I’ve ever encountered in my life! Please, Dexters. Cheers

Hyo · 13 February 2024

★★★★★ 5/5

Google

Quite a helpful bunch, especially Aaron, George and Jonas. Helped us shortlist properties with as many checkboxes from our wishlist and smoothen the viewing process. Highly recommend their services!

Mahadevan · 14 April 2024

★★★★★ 5/5

Trustpilot

Recently left a dexters managed…

Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.

Josh · 19 October 2023

★★★★★ 5/5

Trustpilot

Danny was so fast coming back to me

Danny was so fast coming back to me. Very clear and helpful. Best service to date

Denny · 20 November 2024

★★★★★ 5/5

Trustpilot

Myra is excellent and very personable

Myra is excellent and very personable. I need confidence that my property is looked after and any issues dealt with swiftly so no issues to report to date so I recommend Myra and her team.

Customer · 4 December 2023