Trusted Agent profile · Lewisham
★★★★★
2,300 reviews across 2 platforms
430-432 Lee High Road, Lee, London, SE12 8RW, Lewisham, SE12 8RW
Dexters Lee's office in Lewisham, at 430-432 Lee High Road, is rated 4.4 out of 5 across 2,300 reviews on two platforms, including 313 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Dexters Lee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte Aslford
As a landlord, my experience of Dexters has been very positive.
Dear Jonny, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
4/5
TrustpilotThe sales side of Dexters is 5 star plus, in my point of view.
As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.
Dear R Ward, Thank you for your feedback. Reviews are really important to us and your feedback helps us ensure we are delivering the best service in the future. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotLily was my contact from Dexters while…
Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.
Dear Dan, Thank you for taking the time to leave a wonderful 5* Google review. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWorking with Peter James is an absolutely flawless experience. The lettings and property management teams are second to none. Peter James is ran with military precision, with honesty and transparency at the forefront of their ethos. We have a combined total of over 40 years in reactive and planned maintenance and Peter James is a refreshingly proactive and forward thinking group of exceptional individuals. Their great work is echoed amongst their landlords and tenants alike and has restored our faith in what can be a tricky industry.PositiveResponsiveness, Professionalism
5/5
TrustpilotI have been renting through Dexters…
I have been renting through Dexters since 2023 and have moved twice during this time. The service I’ve received has been consistently fantastic across the board.
5/5
TrustpilotConnor Rowan at Dexters Property…
Connor Rowan at Dexters Property Management is a reliable and professional property manager who is always responsive to our needs and goes above and beyond to ensure that we are happy and comfortable in our rental property.
Dear Kalman, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThank you Angel Lee Jones for giving 100% of your time, energy and efforts to ensure my family and I got a place to rent, We appreciate all your hard work and commitment!
Dear Syed, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Angel Lee. Please do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHighly recommended !!
The end to end service was fantastic during our recent property sale. The team at Twickenham in particular Nina were extremely professional and went above and beyond. I have used Dexter's services for the last 15 years for sales and letting and would not look anywhere else in the Twickenham area.
Dear Neil, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra Mettam is and was my first contact…
Myra Mettam is and was my first contact with Dexters her professional approach and her problem solving is second to none. I can highly recommend this person to manage your properties they are in safe hands
Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoseph was an absolute pleasure to work…
Joseph was an absolute pleasure to work with very knowledgeable and professional. He understood what I was looking for and got it done. Great Job!!!
Dear Savvas, Thank you for taking the time to leave a lovely review regarding Joseph. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI’ve had a fantastic experience with…
I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!
Dear Asma, Thank you for taking the time to leave a wonderful 5* review. Jada will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotReally professional and timely…
Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend
Dear Shehroz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters - St. John’s Wood - Patrick Downham
Had a very positive experience working with Patrick at the St. John’s Wood Dexters office. I had very limited time to find a flat before starting my grad school program and Patrick went above and beyond to ensure that it happened. I love my current flat and most definitely will return to Dexters in the future.
Dear Anne, It’s great to hear that you have had a brilliant experience with Patrick in our St Johns Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
4/5
TrustpilotOn a process of renting a one bedroom…
On a process of renting a one bedroom flat, managed to book a viewing on the same day, thank you to Jaden support and flexibility. My offer has been accepted on the next day, All the paperwork is now in place and his manager Liz is keeping me updated with the approvals progress. Fingers crossed 🤞
Dear Angelica, Thank you for the Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotI’ve recently moved to London with my…
I’ve recently moved to London with my partner and have finally settled into our dream flat. Nasra and her team have been fabulous with assisting us with our move in queries. Speedy responses and very friendly!
Dear Jack, Thank you for taking the time to leave a lovely review regarding Nasra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBlocked stack pipe in Ambrose House=Flooding=sewage everywhere=people becoming homeless=renting experience with Dexters
Dexters are the letting agent and owner of Ambrose House in the new high rise development next to the HS2 in North West London.There is again a problem. This time with the water pipe that carries the waste, this pipe runs from the ground floor all the way up the other 17 floors to the roof. There is somewhere a blockage in this pipe. All that has happened within 1 week is that Dexters sent 2 men from the development company. The men did not find anything and did not fix anything and no repair was done.What will happen now is that the pipe will get completely blocked and hopefully later than sooner, all the sewage will flood the flats. My friend has a friend who works in drainage. He said that the tenants from Dexters should move out quickly asap. The flooding can happen anytime. The tenants from Dexters are helpless. They cannot get my friend's friend in, only the development company can do it and they are known for doing dodgy and bad building work. Perhaps they used the cheapest pipe model?It costs about 5000 Pounds or more to clean such a huge pipe. I supect they want to save this money. This is quite shocking because people will become homeless in winter and will lose their possessions. Imagine a high rise with 150 or 200 flats covered in sewage. That will stink, oh my. The whole building will become permanently uninhabitable.
5/5
TrustpilotBest estate agent experience in London
Eunice is fantastic to work with. She took the time to understand what kind of flat we wanted and worked above and beyond to find us our flat. Couldn’t be happier with the help we received. Highly recommend.
Dear Colette, We really appreciate you taking the time to leave such lovely comments about Eunice. He will be so pleased to read your 5 star review. Please do not hesitate to contact us in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotNasra Said leaving her post as my property manager
I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.
Dear Frosso, We really appreciate you taking the time to leave such lovely comments about Nasra, They will be so pleased to read your 4* review. Please do not hesitate to contact the team in the future. Kind regards, Asma
1/5
TrustpilotAvoid dexters in Ealing
I recently had an unfortunate experience with a group of agents from Ealing, and I feel compelled to share my disappointment. I approached them few times with the intention of renting a property, but what followed was a series of disrespectful behaviours that left me frustrated and disheartened.The agents seemed to have no regard for customer service. Instead of assisting me, they bombarded me with an excessive number of questions, seemingly for their amusement or to test my patience. Their approach was not only unprofessional but also disrespectful, as it made me feel like my time and needs were not valued.To make matters worse, they laughed openly during the process, seemingly finding entertainment in my discomfort. It was incredibly disconcerting to be treated in such a mocking manner, especially when I was there as a potential customer seeking assistance. Their behaviour not only undermined the trust I had in their professionalism but also left me feeling humiliated.Instead of easing the purchasing process, the agents intentionally made it difficult for me.
Dear Emilia, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you, I understand they have already tried to make contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotRecommend Highly
Recommend Highly! I cannot recommend Dexters in Muswell Hill enough. I had great pleasure dealing with Antonio from the sales team who from the moment we made contact the process has just been smooth from start to finish. He would update us regularly and always go the extra mile for us! Thanks Antonio!
Dear Alessia, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was excellent in…
Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.
Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, do not lose this gem
Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.
4/5
TrustpilotArchive and Ryan were very professional…
Archive and Ryan were very professional in keeping us informed of properties appropriate for us.
Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
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Yes. Dexters Lee won Trusted Agent in The Trusted Agent 2026 awards.
