Dexters Lee Lewisham reviews

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Trustpilot

It started when a friend's flat was…

It started when a friend's flat was passed to Dexters. I was dealing with this matter and met Christian Pengally the Lettings manager. He was cheerful and helpful throughout and even managed to get the owners deposit back despite the difficulties due to the tenant passed away. Will not hesitate to recommend him and Dexters.

ET · 9 October 2026

★★★★★ 1/5

Trustpilot

Dexters Dartmouth Park

We hired Dexters (Dartmouth Park) to market and sell our property in July 2022 and unfortunately our experience has not been to the same five-star standard that others have had. Unfortunately, our property remains unsold, we feel like we've had five months of wasted time in trying to sell our property and are the best part of £700 out of pocket as a result of their poor advice. When Dexters made their original pitch to market the property, we were really impressed with everything that George and the team had to say. One of the main 'selling points' for us was the promise that there would be weekly feedback, that they knew the area and would have little problem selling the property given they had sold other properties in and around our area. However, our experience was not what was sold to us. At first, there were a number of viewings booked in and this seemed very promising. In order to make things as easy as possible for the team, we agreed to give them a set of spare keys, so that they could more easily conduct viewings without needing either of us there to let them in. However, on the literal first viewing where they could use our spare keys, Lia lost one of them. Thankfully for us it was easily found and we were able to avert the need for locksmiths or anything particularly problematic happening. But from that point, we felt like we could no longer trust Dexters with a set of keys. It felt like they were careless with them and that we could not risk them leaving our home vulnerable after a viewing. As a result of this, we asked that Dexters only arrange viewings that we could let them in for. That provides important context for what we believe was one of the main issues that we experienced with Dexters, incredibly poor (and unsatisfactory) communications. Earlier in this review I mentioned that we were promised weekly feedback calls, after the first couple of months these just seemed to stop. Obviously as viewings began to become more infrequent, so did the weekly feedback calls. On more than one occasion we would have to contact the team in order to ask for feedback or an update on what they had planned next. In addition to this, as a result of the issue of the lost keys, we informed Dexters of dates and times when viewings would not be possible (for instance due to work commitments). The number of times this was seemingly ignored and viewings were booked in at times that would not work meant we felt like we were talking to a brick wall. Whenever we fed this back the response was 'sorry, we are busy'. I'd normally accept this, however it ignored the fact that by this point we were having to manage their calendars for viewings on top of our own work and personal lives. When you are paying for a service, this kind of poor management and miscommunication is just unacceptable. The final point I would like to highlight as part of this review is the terrible advice that we received, which as mentioned has left us £700 out of pocket, which given the cost of living crisis would have been useful to still have in our bank accounts. At the start of the marketing period we were informed by Raphael to purchase a pack from our local council that would help when a buyer was found. He had noted that in his experience there were delays with getting them and it could impact our sale. So, given that he and the team were the experts, we bought the pack for £200. However, we did not experience a delay and received our pack within the Council's service level agreement. Only upon reviewing the contents of the pack did we find out it would only be valid for six months. So, that will expire in February and we will need to purchase another one when a buyer (with a new agency) is eventually found. In addition to this, we were advised to bring a conveyancer and solicitor on board to get things moving there. Again, we took the advice and spent £500 on instructing a firm to take on the sale. Again, money lost given we are still without a buyer. On top of this, their advice around the pricing of our property was incredibly poor. We were initially given a price that was too high and wasn't getting people through the door, so we agreed to lower it. After about four weeks of the property being on the market, we were advised that we should adopt a strategy they've used with other properties where they would lower the price and use this to get a number of viewings to hopefully lead to an offer. Again, we agreed to lower the price and take their advice. Whilst they did get a few more viewings, it did not lead to any offers or significant number of second viewings. I'm unfortunately bound by a character limit as I could write more. But we received no offers, had two second viewings and feel like five months has been wasted in our attempt to sell. They need to improve their communication standards and how they advise clients.

Luke · 21 December 2022

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Google

As a student searching for my first apartment, I was really grateful for Tullula’s help and patience. She was very professional and supportive throughout the entire process, from the viewings to getting all the details in order for my tenancy. With her help, I was able to find the perfect place for me and secure a good deal. Although moving is never easy, I had a great experience thanks to someone who was always there to help. ❤️

G · 24 July 2025

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Google

Tullula Williams made the process of finding our house effortless! She was super helpful and incredibly easy to contact. After having a not so good experience with Dexters last year, Tullula definitely changed my mind about the company. I would highly recommend her to anyone looking for a reliable and personable estate agent.

Finn · 8 October 2025

★★★★★ 5/5

Google

I have recently rented a property in Lee through Peter James and had the pleasure of dealing with Kirlon throughout the process. Kirlon was very thorough in his approach and ensured I was always up to speed on progress, every step of the way. He made sure I was completely clear on any requirements from my end and did his utmost to make the process as smooth and seamless as possible for me. Kirlon has a very pleasant demeanor and is easy to work with, which also made the experience an enjoyable one. I would certainly recommend him and Peter James for any prospective tenants looking to rent a property in the South East London area going forward.

Justin · 11 November 2022

★★★★★ 5/5

Google

Amazing experience with the staff here! Everything has been super organised and friendly from my first phone call to signing the tenancy. I was impressed with how efficiently Kirlon and Aaron ran the viewing, they had all the information I needed and were so accommodating and polite. Alicia handled things after that and she always got back to me quickly, and worked so hard to get everything signed off in a tiny time frame. There have been no loose ends at all because Alicia has so diligently worked to keep me informed and get the process completed quickly. I've had to move under stressful circumstances and Alicia's kindness, professionality, and attention to detail have made a turbulent time in my life so much easier. Couldn't recommend more!

Raye · 11 November 2022

★★★★★ 5/5

Google

Jax and Peter were fabulous in securing the sale of my flat in the area. Firstly we had an offer confirmed on the first day of viewings, which was brilliantly negotiated by Jax. After that she provided expert support, dealt with my buyer calmly and took my suggestions on board for managing the challenges we encountered. I honestly think I would have gone mad if it wasn’t for Jax’s excellent support! Definitely recommend Peter James Lee, especially when sales become tricky.

Matthew · 11 November 2022

★★★★★ 5/5

Google

Peter James in Lee helped us buy our first house and are now helping us rent it. The sales and lettings teams (especially Mark and co) are incredibly efficient and there customer service is second to none. We considered a number of different lettings agencies prior to deciding to use Peter James in Lee, the lettings team have been so helpfull and efficient through finding tennants and also at incredibly short notice! they have provided a brilliant service to date.

Ian · 11 November 2022

★★★★★ 5/5

Google

I have recently used Peter James in putting a property on the rental market. Working with Mark Dixon and Kirlon Sanchez made a very stressful process much less stressful for a first time landlord. Both agents have been very responsive to any questions or concerns raised, always responding quicker than expected and resolving everything at pace. They were able assist in getting everything over the line on time for a sucessful move in for the new tenant. I would highly recommend them for a thorough and quality service. In addition, we were able to secure the purchase of our new property through Peter James. Even though this transaction took longer than we had anticipated Jaqueline was always responsive and became very pivotal in getting the entire chain to communicate on the completion and exchabge dates. Thank you to the teams at Peter James for all their help

Sean · 11 November 2022

★★★★★ 5/5

Google

We chose Peter James to rent out our flat locally in Lee Green and would recommend them. Alicia was responsive from the start and was very proactive finding us a good tenant and sorting out the viewings. The team were also clear with what they needed from us along the way and managed the end to end process very effectively. I would encourage anyone in the local area thinking of using a letting agent to speak to Peter James as part of their search.

Esther · 11 November 2022

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

A1 service from joe read @ dexters Hackney

Joe read from dexters Hackney branch,was an absolute pleasure to deal with,he was punctual,professional,friendly,and delivered on everything he promised.the communication was A1 through out,and he rented my property 24 hours after giving him the go ahead.joe is a asset to dexters and represents the compony for all that they are.iff you want a property rented I would highly recommend Joe @ dexters.

David · 12 March 2024

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Trustpilot

Petros was great and helped with all my…

Petros was great and helped with all my enquiries

Nur · 15 September 2026

★★★★★ 5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

★★★★★ 5/5

Trustpilot

Elli and her brilliant team have been…

Elli and her brilliant team have been true angels from start to finish. As first-time buyers previously missing out on properties to cash buyers, we had gone through the motions of dozens of viewings and offers. After falling for the flat right away, Elle was so quick to present and submit our offer form that it helped show the sellers how keen we were. Ultimately their liaison on our behalf helped ensure the sellers we were the right match for their property. Without her it wouldn’t have happened and we are so grateful. Elli stayed on top of things and always reassured us by keeping the progress at a steady pace. Her efficiency and responsiveness was a huge help during what could have been a stressful period for us. We can’t thank Elli and the team enough for helping us find our new home for our next chapter ahead. ❤️

Caroline · 30 September 2022

★★★★★ 1/5

Trustpilot

Poor service, very disorganised and poor communication

Dexters Clapham - Poor service, very disorganised and poor communication. My housemates and I were coming to the end of our tenancy and had booked a moving van to move our belongings out of the flat. The afternoon that the moving van arrived, we came home only to discover that a member of dexters locked the other deadbolt of the door to our flat of which we didn’t have a key (we never received the key and attempted to contact them several times prior regarding this but they didn’t respond so we did not have the additional key for the other deadbolt lock during the duration of our tenancy). A member of the team had entered our flat to show a prospective tenant the flat and that’s when they locked the deadbolt lock. Naturally we attempted to make contact with a member at the office so they could unlock it for us. According to the website and their office, Clapham Dexters closes for the day at 20:00. We tried several times to contact them with no luck and we even tried to go to their office to seek help but there was no one there!!!! It was around 17:30-18:00 when we got home to find the deadbolt locked this so to discover that there was no one in the office during the indicated office hours when we tried to seek help... We were very upset!After multiple attempts, we finally got in touch with someone who said that they could get someone to come and unlock our flat door in 2 HOURS. At this point, the moving van had already arrived and we were getting charged by the hour while we were waiting for someone from dexters to unlock our door. We did indeed end up waiting 2 hours. The dexters representative we finally got a hold of on the phone told us that we’d be able to get compensation for time we were charged for the moving van while we waited for dexters to sort the problem, but when we reached out about this, they ignored us completely and it took us reaching out to several people and sending several emails before someone replied to our query, which was a week + later. When someone finally responded, they refused to take any responsibility, let alone arrange compensation for their error. Our biggest issue was not that the deadbolt was locked but it was the fact that there was no one in the office during the hours of business it should be open according to the website/office so that someone could assist us and sort out the problem that THEY caused!!!!! It is also appalling that it took 2+ hours for them to sort out the problem thus costing us money out of our own pockets!!!!!!!! Special shout out to Dunica Sinclair who used the cop out excuse that the person who locked the door was a “trainee”. This isn’t an excuse as to why it took someone 2+ hours to come and help us. Perhaps she needs to ensure that she trains her team properly and that she ensures that she has staff working at the office during all business hours of each day as indicated. Your customer service skills needs some work. You too Edward Jenner - you took DAYS to reply to our queries but you would happily send us emails telling us you’ve arranged for someone to view the flat as our tenancy comes to an end. Also, there was a change of date to our end of tenancy which we confirmed with our landlord weeks prior to end of tenancy. We sent this information to dexters, but it took multiple emails from us to them regarding this and weeks for them to amend the date. They ignored the communication from us but kept sending us emails without the date amended. They can’t even organise the process of the end of tenancy properly! We also had to constantly make contact post end of tenancy so we could get our deposit back… it took another whole month before they released this to us. If we didn’t make contact on multiple occasions, we probably still wouldn’t have our deposit back. They’re quick to take your money but treat you like trash when you’re leaving. I know of several other people who had a similar experience with this real estate agency. Never will I deal with Dexters again! Proceed with caution…

Germaine · 24 September 2022