Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAnthony Stavrou
I just wanted to thank Anthony in the Finchley Branch for all his support over the past few months with the purchase of our new home. We have felt in safe hands with him the whole process and he has always been available to help out with any issues that have arisen. Anthony you have been great to deal with and we wish you lots of well earned success with your recent move to Finchley.
Laura · 9 October 2023
Agent replied · 23 October 2024
Dear Laura, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anthony, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFast & Professional Service
We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!
Oya · 21 May 2026
Agent replied · 25 May 2026
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
★★★★★ 1/5
TrustpilotBe aware
My experience with Dexters was painful from start to end. I have rented in London for many years, and they were by far the least professional agents I’ve seen.I suspected it would be a problematic relationship since the searching period, when I had multiple ‘misunderstandings’ with the agent and she had to get the office director involved to fix her mistakes. Also, they say you can only use their contractors, meaning anything you need fixing can take several months.At the end of the tenancy, they had multiple agents competing to bring people to view the flat, it was quite confusing, not to count the no-shows without any notice. One of their agents told me the landlord offered to buy my furniture for £620, which I’ll never know if it’s true since I’ve never seen that money. That was almost 3 months ago, and I have all the conversations by email.It got worse after I left. The check-out report clearly stated that the flat is in a better condition now than when I entered, which is often the case for all my previous tenancies. However, it has been almost 2 months and I don’t have any news about my deposit of £1,788.46. They are taking advantage of the fact that I moved overseas to ignore me. They rarely respond to my emails. When they do, is say they are looking into it, and it is never the same person replying.Their website says there is a complaint process, but it doesn't tell me the email. I asked for that a week ago and was ignored.
Rod · 21 May 2023
Agent replied · 23 October 2024
Dear Rod, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleBeen an absolute pleasure dealing with Dexters and specifically with George, he has been an amazing help throughout the tenancy process, always available to answer questions and helped make the process very smooth. 5/5 for service and a smooth tenancy process.
Ross · 10 July 2026
Agent replied · 10 October 2026
Dear Ross, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotChris made the process so easy!
We have had a fantastic experience with Chris at Dexters, Nottinghill. One of our investors purchased a full building which was managed by Dexters and Chris has been paramount in the transfer of these properties over to us, helping with accounts and discussing any ongoing issues within. Thank you Chris for showing how agents can work together for the best outcome for the client and I hope we can work together on future projects!
Penny · 25 October 2023
Agent replied · 23 October 2024
Dear Penny, Thank you for taking the time to leave a wonderful 5* Google review. Chris will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLocksmith sorted quickly, great help from Huseyin
I had a really positive experience with Huseyin Tas from the Dexters property team. He was incredibly helpful in getting a locksmith arranged quickly and made sure everything was sorted smoothly with getting a new lock fitted. Communication was great throughout, professional, responsive. Really appreciate all the help.
Claire · 19 May 2026
Agent replied · 25 May 2026
Dear Claire, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotDexters Ladywell is a great team
Dexters Ladywell is a great team, and they are always responsive, kind and considerate. They deal with property management matters in a timely and professional manner. They are always proactive and actively seek to solve problems when they arise! Shazia Kahn from the property management team is especially helpful, engaging, communicative and, most of all, friendly. She offers thoughtful advice and always helps me out. Props to her and the rest of the team!
Edward · 20 October 2023
Agent replied · 23 October 2024
Dear Edward, Thank you for taking the time to leave a lovely review regarding Shazia. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have recently moved into a flat…
We have recently moved into a flat managed by Dexters and are pleased with the service they provide. I would like to thank Graziana who managed to resolve many maintenances query for us. She has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompting with her responses to any queries and in providing a fantastic service. I would highly recommend Graziana and Dexters to landlords and tenants alike.
Tugcin · 20 October 2023
Agent replied · 23 October 2024
Dear Tugcin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI had inspection with Monika on 17th of…
I had inspection with Monika on 17th of September. I just want to say that she is very nice, professional and helpful person. Really appreciate her understanding and help I receive from her.its always pleasure to have contact with Monika as I know she will sort out all my issues and will understand me. Thank you Monika.Natia
Khatuna · 18 September 2024
Agent replied · 23 October 2024
Dear Khatuna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 1/5
Trustpilotthe worst property managers
My experience with Dexters has been a complete disappointment. Their incompetence is evident in the way they handle maintenance issues. Despite reporting a broken window over a year and a half ago, they have failed to address the problem. Communication between team members is non-existent, and their overall attitude, especially Busha's, is rude and unprofessional. I strongly advise against dealing with Dexters as they have shown a complete lack of care for their tenants and property maintenance.
Zoe · 26 July 2023
Agent replied · 23 October 2024
Dear Zoe, We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotReally responsive and helpful
Oren Ivgi was really great helping me find a property and get all the paperwork ready promptly.I couldn't make it on time for the viewing we had initially arranged but the team at Dexters St John's Wood was extremely accommodating and helped rearrange it for later that same day. Communication with Oren was great and he was very quick to come back to me whenever I had any question. The entire process was so easy - within 2 days of viewing the place and making an offer I had my contract ready for signing.
Diana · 24 April 2023
Agent replied · 23 October 2024
Dear Diana, Thank you for your great 5 star review, and mentioning your experience with Oren in our St Johns Wood office. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWorking with Jamilah is an absolute dream
Working with Jamilah is an absolute dream. If I email, she replies, if I call she responds. Any questions or queries I have are solved. During any works on my property she would update me every step of the way. Very polite and so helpful.A shout out to Cameron in lettings as well, he is great!Dexters London Bridge
Abigail · 22 August 2024
Agent replied · 23 October 2024
Dear Abigail, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat customer service
I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.
Simon · 12 June 2024
Agent replied · 23 October 2024
Dear Simon, Thank you for taking to time to leave such a great review regarding your experience with Lorraine. Feedback is really important to us and I know Lorraine will be thrilled to read your comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat customer service
I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.
Stuti · 12 June 2024
Agent replied · 23 December 2024
Dear Simon, Thank you for taking to time to leave such a great review regarding your experience with Lorraine. Feedback is really important to us and I know Lorraine will be thrilled to read your comments. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotWater Leaking from Ceiling for Four Weeks, Unresolved Issue at William Court
I have had a very disappointing experience with Dexters as a tenant. I reported a leak in my top-floor flat at William Court on 22 October, and despite constant follow-ups, the issue has still not been resolved. Even after four weeks, I have received no clear communication, diagnosis, or action plan, and I have had to live in the flat with water leaking from the ceiling when it rains.
Alex · 17 November 2025
Agent replied · 23 October 2024
Dear Alex, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleBecause of the current stressful situation in the rental market, we feel so fortunate to have as our lettings consultant Hadrick John in Dexters Lee. He has such a good disposition, and is always attentive and thoughtful when keeping us up to date, which really encourages us to keep trying to find our new home with all the requirements we need. Thank you Hadrick John for being there for us.
Maria Miret
E · 11 November 2023
Agent replied · 10 November 2024
Dear E. Maren,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI got full asking price Bloomsbury Branch
I contacted Lok Bloomsbury Branch when I was ready to sell and Michael took over when Lok was overseas .Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to reduce the selling price to which I then got the full asking price ,very happy (Thankyou Michael !)Highly professional and highly recommended .
Layla · 31 July 2023
Agent replied · 23 October 2024
Dear Layla, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe sold our flat through Dexters Lee Estate Agents. It took a long time from start to finish, but the team at Dexters was great throughout. They were quick to get the property re-marketed after our first, time-wasting buyer pulled out, and gave invaluable advice when we subsequently had several offers at the same time. I have spoken to all of the team on many occasions and everyone has been very helpful, but Connor Parkinson, who dealt with the sale for us, has gone beyond all expectations, including visiting the flat several times to check on things for us after our tenants moved out several months before the sale completed. He has tirelessly chased solicitors and the buyer, to try and push things along, and has been patiently at the end of the phone for me, multiple times every day as we got closer to exchange and progress was still being stalled. I think we would still be waiting if Connor hadn’t worked so hard. A huge thank you is definitely due to Connor and the Dexters Lee team.
Geoff · 24 July 2025
Agent replied · 22 September 2025
Dear Geoff, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
TrustpilotProperty Managed by Dexters
Ledi is a great Property Manager in the Twickenham area. She has a perfect understanding of when to make executive decisions on my behalf based on best industry standards and then when to request my input. She is always so professional and I wouldn't want anyone to property manage my apartment.
Harriet · 26 November 2024
Agent replied · 23 December 2024
Dear Harriet, We really appreciate you taking the time to leave such lovely comments about Ledi. They will be so pleased to read your 5* review. Kind regards, Asma
★★★★★ 5/5
TrustpilotA massive thank you to Ben Ablett from…
A massive thank you to Ben Ablett from Dexter agency from Hampton office for his incredible support during our search to find a new property to rent. Ben was really professional at all times with a positive and kind attitude and went above and beyond to try to find us a new property to rent. Thank you!
Liliana · 23 August 2024
Agent replied · 23 October 2024
Dear Liliana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Property Management
We have given our home thru Dexters for rent. This was our first time and there were some initial glitches like last-minute leaks. Khadija and team at Dexters made sure that to get some plumbers in immediately to fix the leak. They also gave us and the tenants regular updates. This helped us to go thru a difficult situation smoothly. Thank you khadija for your dedication.
Chris · 11 March 2024
Agent replied · 23 October 2024
Dear Chris, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleNina was brilliant, she was always so fast to respond and made the entire process so much less stressful for two first-time renters, very grateful for her service
Anja · 1 September 2025
Agent replied · 22 September 2025
Dear Anja, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleReally appreciate the effort taken by George Boylett to accommodate us in viewings, discuss what we are looking for in a property, and being very proactive in what we are looking for. We will be asking for him next time around for sure.
Ashley · 10 June 2026
Agent replied · 10 October 2026
Dear Ashley, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleNia and George have been absolutely amazing. They booked me in to see different properties, I loved them both but I had went with the first one I had seen. Would definitely recommend dexters!
John · 10 August 2026
Agent replied · 10 October 2026
Dear John, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
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