Trusted Agent profile · Lewisham
★★★★★
2,323 reviews across 2 platforms
369 Brockley Road, London, SE4 2AG, Lewisham, SE4 2AG
Dexters's office in Lewisham, at 369 Brockley Road, is rated 4.3 out of 5 across 2,323 reviews on two platforms, including 238 Google reviews rated 4.9.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotYasmin
Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!
Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPam Simmons at Dexters
I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat support
We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.
Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for continues support.
Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.
Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had an excellent experience with Peter James recently. Jamie and Ellie sold our Brockley house with a pre-market offer above asking price. Ellie co-ordinated the sale brilliantly, ensuring a smooth sale and fast timeline from first viewing until completion. We wouldn’t hesitate to refer friends and others living in Brockley to use them.
Thank you Stephen for the recommendation and taking the time to write your review. All the best!
1/5
TrustpilotPlease avoid they don't care about clients
Dexter's was forced upon me when they bought my managment company since then they are very unhelpful and only care about themselves not the client fyi I'm paying huge feesI would never recommend using Dexter's to lease, sell or manage your property it makes me sick now and I can't wait to escape as soon as possible...
Dear Thomas, Please could you contact me directly with details of the office that you have been dealing with as we would like to review this with them urgently. Our service levels are really important to us and overall, we believe we do deliver a great service and it is really disappointing to hear that things are not going well with you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotExemplary management
I wish to commend Ledi Peka who managed a flat I was renting out. Simply put, she was always responsive, prompt, efficient and friendly.
Dear Adam, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters have been renting my property for a year.
Dexters found excellent tenants. One of the reasons I chose Dexters was because of their maintenance team. I have not been disappointed. They have been very responsive - even for emergencies at weekends!
Dear To ny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI’m a client of dexters and they are…
I’m a client of dexters and they are brilliant at what they do highly recommend them especially khadija and her team she is always on point and always happy to help any issues
Dear Shah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSmooth process
Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.
Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDeposit Refund-Bailey was helpful and efficient
Bailey helped us process the refund of our deposit. She was very prompt and coordinated necessary bits with the landlord very effectively and politely.
Dear Suditi, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlways helpful
The Dexters North Property Management Team have been so helpful with every maintenance issue I have had. Petros especially is always kind and ensures any problems are addressed promptly. Very happy with the service.
Dear Hanisha, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you very much to our agent Zendeca Sinclair🥰
We rented the house through Dexters agency Battersea. I want to thank very much to our agent who took care of us. Her name is ZENDECA SINCLAIR. She was always very kind, courteous and very helpful. We thank her very much for his service. I wish you all the best.Thank you 🥰🥰
Dear Claudia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
3/5
TrustpilotOne aggressive sales person but good management response
I said I was I interested in a flat.A lady called me 3 times in less than a minute the next day.When I finaly picked up, I said I thought it was urgent as I had 3 calls back to back but that I was at work. The lady on the phone insisted, said that if I couldn't make it today or tomorrow before 4pm it would be gone. I said I couldn't, she said "ok" and simply hung up obviously upset without even saying good bye.Management called me back after my bad feedback and was very nice and apologetic saying this is not the way they normally deal with people. So not too bad in the end.
5/5
TrustpilotExcellent
Petros, the senior property manager, has been brilliant recently. His calm and friendly manner, his willingness to help and general ‘nothing is too much trouble’ attitude has been very welcome to us! Really excellent.
Dear George, Thank you for your kind comments regarding Petros and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding service
We have worked with the Team at Dextors since 2018 and they have been outstanding. I cannot speak highly enough of Steve, Lee, and the team and would recommend them in a heartbeat.
Dear Gary, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic Team
We are “first-time landlords”, with no prior experience renting a property, and the service and support that we received from Dexters Battersea could not have been any better.Zendeca, Tom and the rest of the team are not only very friendly but also so professional and well trained to do their job.Thanks.
Dear Esteban, It’s great to hear that you have had a brilliant experience with our Battersea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExceptional Service
Dealing with Dexters was a delight following some very negative experiences with other estate agents. Billy Goggin from the Acton office has been unbelievably helpful through the process of finding a flat, and right through the tenancy. He always goes above and beyond to answer any queries - I highly recommend using Dexters.
Dear Becky, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat Service
We were served by Charlie Shinn who was very helpful. He drove us around many properties in the area and gave us a very good idea of what the properties and the neighbourhood were like.
Dear James, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI don't appreciate your drivers on the…
I don't appreciate your drivers on the road blocking people to let all their cars pass by. They kept doing it junction after junction blocking lanes to let theirs through despite the red light.
Dear Hamza, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotYou are looked after
A recurring issue encountered in my rented flat has been dealt with excellently by property management. I have to mention Sagar Patel for his precious and relentless support, he truly has been on top of everything!
Dear Ahmadou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service Lee and his team took me through it step by step. Brilliant service.
Greetings from Peter James. Thank you for taking the time out of your busy schedule to write your review of your experience, we really appreciate it!
5/5
TrustpilotA big thank you to isabelle at…
A big thank you to isabelle at Dexter’s. She was a massive help when it came to buying a house for me and my partner. She was both flexible and had great knowledge. I would highly recommend.
Dear Jodie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThe only solution is taking them to COURT
They continue to ignore the many proofs presented against the landlord from his disrepair and several breaches of contract, making it impossible to reach any agreement. Therefore, I’d suggest you have your solicitors ready to take them to court since they will continue to deny everything based merely on their unknowledgeable opinion.
Dear Giovani, We are disappointed to read your 1* review. I understand the office is in contact with you and have been in touch to offer solutions. Kind regards Asma Chughtai Customer Relations Team
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