Trusted Agent profile · Lewisham
★★★★★
2,324 reviews across 2 platforms
369 Brockley Road, London, SE4 2AG, Lewisham, SE4 2AG
Dexters's office in Lewisham, at 369 Brockley Road, is rated 4.3 out of 5 across 2,324 reviews on two platforms, including 238 Google reviews rated 4.9.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic support
Fantastic support! Flexible, kind and quick responses.
Dear Emma, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe have just sold our house and bought a new house through Dexters Brockley. They've been brilliant and would highly recommend. Michael Bakare and Joe Wheeler have been particularly helpful.
Dear Kate, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI am very pleased with amazing customer…
I am very pleased with amazing customer service from Rasel Islam! he was very efficient and helped with all queries in no time. Absolute pleasure to deal with best customer service from Dexters agency.
Dear Silvija, We really appreciate you having taken the time to post this review. We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAnthony Grundy - recommended!
Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHelpful and Reliable
I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.
Dear Gepp, Thank you for taking the time to leave a wonderful 5 star review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst Estate Agency-121A Darwin Road Follow Up
Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.
5/5
TrustpilotGreat management team throughout the…
Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.
Dear Yijun, Thank you for taking the time to leave a lovely review regarding Louis. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThe Kensal rise team have been very…
The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!
Dear Saz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotMaintenance issues
I always seem to have to chase up issues.
5/5
TrustpilotWe have had great support during our…
We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!
Dear Jake, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotOne of the worst agents I came across
One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance
I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly at customerrrelations@dexters.co.uk with further details and we will then look into this for you. Kind regards Asma Chughtai Customer Relations Team
5/5
GooglePurchasing a property came with unexpected challenges, yet the Dexters team successfully navigated them. They're both friendly and quick to respond. I highly recommend them for your property purchase.
Dear Majid, Thank you for your kind comments regarding the Brockley team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotNatash has managed my property for c
Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent property management!
Connor from property management was a great help in solving cleaning issues at the end of a tenancy: the property management services overall are punctual and effective. I can highly recommend them!
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe’ve been on the house hunt over the…
We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.
Dear Stoyo, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst agent ever
Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.
Dear Benwang Xu, I am sorry to read your 1* review comments. I have passed them to the manager of the office as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI would highly recommend Dexters and…
I would highly recommend Dexters and Felix Brown in particular. They were extremely professional, kept me informed at every stage of the conveyance and facilitated communication between myself and the purchaser. To say I am grateful as to how they acted on my behalf in this sale is an understatement.
Dear Julie, Thank you for your review, and mentioning your experience with Felix in our West Hampstead office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotI have been dealing with Nabeel Khan…
I have been dealing with Nabeel Khan recently and he has been very responsive and on top of things in dealing with my rental property.
Dear Gunther, Thank you for taking the time to leave a lovely review regarding Nabeel. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotAvoid Dexters - plenty of other agents in the sea
As a buyer - entered me in a contract race without my knowledge.As a landlord - asked for a reference, link was dud but they said it was fine and completed, so don't trust their referencing process.
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe have had a very good experience with…
We have had a very good experience with Dexters in general and Olivia Shenton-Sharp in particular who is helping us finding our desired flat. She understood from the beginning our needs and has been quite helpful guiding us and showing properties that could match our expectations.
Dear Hector, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters is a reputable company
Dexters is a reputable company, Rasel in particular has made the process of renewal so much easier to understand and has provided with excellent communication throughout. Very professional and knowledgeable, I highly recommend.
Dear Sarah, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKelly Baldwin and Stacie White look…
Kelly Baldwin and Stacie White look after day 2 day communication on a rental property that you manage for us . Their responses are timely effective and efficient
Dear Tony, Thank you for taking the time to leave a lovely review regarding Kelly and Stacie. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDisgraceful way treating potential…
Disgraceful way treating potential customers! Avoid! Am surprised higher management employ these bunch of immature muppets! Try to intimidate you and think they can speak to you however they like. You seriously need to get some training in customer service. Stay well clear of Dexters Twick!
We are disappointed to read your 1 star review. We have spoken to the office and have asked the Directors to look into this. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotCaitlin McCartney has been very…
Caitlin McCartney has been very responsive and helpful in resolving recent maintenance issues. We’ve been renting through Dexters for many years and they’ve always been excellent.
Dear Elin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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