Trusted Agent profile Β· Lewisham

Dexters Brockley reviews in Lewisham

4.3

β˜…β˜…β˜…β˜…β˜… Great

2,323 reviews across 2 platforms

369 Brockley Road, London, SE4 2AG, Lewisham, SE4 2AG

Dexters's office in Lewisham, at 369 Brockley Road, is rated 4.3 out of 5 across 2,323 reviews on two platforms, including 238 Google reviews rated 4.9.

Google logo

4.9 / 5

238

Reviews on Google

This office

Trustpilot logo

2,085

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

1/5

Trustpilot

Not as I would have liked.

My rental went far from great. I reported the need for a kitchen repair and it never got resolved. It felt disrespectful. When they have the rent, that’s it. I won’t be using them again.

Cler Β· 24 January 2024

Agent replied Β· 25 October 2024

Dear Gcler, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Outstanding service from Elliot Austin

I am delighted and overwhelmed by the level of service from Elliot. He is very proactive, and attentive to the tiniest of details. His cheerful and friendly manner means its always a pleasure to interact with him.

Tanya Β· 11 December 2023

Agent replied Β· 25 October 2024

Dear Tanya, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service by all the team.

Great service by all the team including Petros and Mawuena in finding new tenants and negotiating with contractors to get the best price.

Steve Β· 4 September 2024

Agent replied Β· 25 October 2024

Dear Steve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Spammy marketing

We're being bombarded with unsolicited promotional mail, twice every week. It's ridiculous & bad for the environment. I've called them to stop & it made no difference.

Margot Β· 28 June 2024

Agent replied Β· 25 October 2024

Dear Margot, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Really professional and Poppy was very…

Really professional and Poppy was very kind and helpful! Highly recommend

Delina Β· 23 September 2021

Agent replied Β· 22 November 2024

Dear Delina, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Lily D. Senior Property Manager

Lily D., senior property manager, is an asset to Dexters. She has been helpful, patient and professional during several months of issues I have had as an overseas landlord. She has been my go-to person. She really cares!

Rosemary Β· 13 November 2023

Agent replied Β· 25 October 2024

Dear Rosemary, Thank you for taking the time to leave a lovely review regarding Lily. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Good property management

Dexters have managed my property for several years and offer an efficient, friendly service at good value. They have handled upgrade works and day-to-day maintenance to complete satisfaction, as well as move in/move out, rent collection and adherence to legislation. I have been very pleased with their approach and assistance, and would recommend them.

PC Β· 8 June 2022

Agent replied Β· 25 October 2024

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Harry at the Brockley office worked tirelessly to help move our sale and purchase through, highly professional and experienced in the local market. 😊 …

Jaime Β· 26 July 2024

Agent replied Β· 24 October 2024

Dear Jaime, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Alistair at Dexter's was brilliant!

Alistair at Dexter's was brilliant at communicating with all the solicitors and estate agents involved in the chain and worked very hard to effect exchange after a 3 day delay. Alistair always kept all parties informed of recent updates and remained very professional throughout. Would definitely recommend! Well done Alistair!

FS Β· 17 November 2022

Agent replied Β· 25 October 2024

Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I have been with dexters as a tenant

I have been with dexters as a tenant, I have been impressed with how quick Nora deals with my issues, and communicating with me. She is very empathetic and understanding. Overall Dexters have been great towards me.

Layla Β· 30 November 2023

Agent replied Β· 25 October 2024

Dear Layla, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Scammers

Scammers. They will hire your services and will not pay reasoning that their client is at overseas and transferred the payment which is not true

James Β· 25 July 2024

Agent replied Β· 25 October 2024

Dear James, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Google

Peter James Estates, Brockley, are a dedicated, friendly, and professional team. Jamie and Ellie maintained high levels of communication throughout the process, and met my many many first-time-buyer questions with practical and supportive answers. The process wasn't without challenges, but PJ were always on hand to help steer the ship back on course. Till next time, thanks guys!

Oliver Β· 25 October 2021

Agent replied Β· 24 October 2024

Thank you for taking the time out of your busy schedule to write your review of your experience, we really appreciate it and look forward to seeing you again soon!

4/5

Trustpilot

Smooth process for signing contracts…

Smooth process for signing contracts etc. Louisa was helpful and responsive.

Ollie Β· 22 August 2021

Agent replied Β· 22 November 2024

Dear Ollie, Thank you for your kind comments regarding the team and your 4* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Can’t rate the team highly enough: super-professional, proactive, listened to what we wanted whilst using their expertise to support and guide us. Will definitely use again.

Helen Β· 26 June 2024

Agent replied Β· 24 October 2024

Dear Helen, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Good service

I am very happy with the service from Dexters.Hannah Walker showed me around a property and was professional and informative about the property. Although I did not go ahead Hannah has kept me updated re other properties she think I may like.It is a pleasure to deal with her, she makes you feel at ease with her smile.

Christina Β· 17 September 2021

Agent replied Β· 22 November 2024

Dear Christina, It’s great to hear that you have had a brilliant experience with our St Margaret's office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Monika Piszczyk

I would like to express my gratitude towards the efforts which Monika Piszczyk, has done for handling of our resident urgent maintenance and services. She has acted promptly, professionally and friendly.Many thanks

HP Β· 29 February 2024

Agent replied Β· 25 October 2024

Dear HP, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Good service

Petros at Dexters is a good communicator who responds pormptly and it has been easy working with him and the Dexters team.

Nathaniel Β· 29 August 2024

Agent replied Β· 25 October 2024

Dear Nathaniel, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

We dealt with both Lee and George and both were equally friendly and helpful with our first house purchase. At times it was a little confusing as to who we should be communicating with, but other than this they were very helpful, especially when with dealing with the minor delays we were facing during exchange and completion. Thanks for making it an overall smooth experience!

Kelly Β· 26 October 2019

Agent replied Β· 24 October 2024

Dear Kelly, Thank you for taking the time to write such a wonderful review. Kind regards Peter James

1/5

Trustpilot

Worst agency ever

Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares about the landlord. If you have an issue you have to call them many times, and IF it gets sorted, it takes a long time. (it took 3 weeks to fix my washing machine the 1st time, 2 weeks the second time and so many other issues just IGNORED). When you call them, each person you talk to tells you something different. They always say they are going to call you back to give you an update and they never do. They just IGNORE you. This is so disappointing and just unprofessional. I'm looking forward the end of my contract and never going to use this agency again.

Margherita Β· 20 December 2022

5/5

Trustpilot

Yasmin has kept us up to date with all…

Yasmin has kept us up to date with all listings relevant which has been better than any agent we've interacted with during this process. She's been on time for all viewings, very responsive on all queries and really enjoyable to work with.

Carolyn Β· 28 June 2023

Agent replied Β· 25 October 2024

Dear Carolyn, Yasmin will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Renting out for my parents with Dexters…

Renting out for my parents with Dexters more than 1 year. Great work from Dexters North Property Management Team. Our current contact person, Petros Giorganios, is always friendly and solves any issue quickly and efficiently. Appreciate this.

ILLIA Β· 3 November 2023

Agent replied Β· 25 October 2024

Dear Illia, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters North Property Management review

Dexters assumed management responsibility for our properties in Primrose Hill in 2022 and we are extremely happy with their support. A special mention for Rachel McConnell of Dexters North Property Management, and Tom Bussman of Design and Refurbishment.

Warwick Β· 9 October 2023

Agent replied Β· 25 October 2024

Dear Warwick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Connor has always been available to us…

Connor has always been available to us for any queries. His professionalism and good attitude to work is exemplary and should be praised for his continuous commitment to Dexters.I cannot fault Connor even if I wanted to πŸ™πŸΌπŸ™πŸΌ

Hajer Β· 9 October 2023

Agent replied Β· 25 October 2024

Dear Hajer, We really appreciate you taking the time to leave such lovely comments about Connor. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Happy with Dexters

I have been a Dexters' landlord for eight years and have no complaints. My current Property Manager, Tia Blackmore-Saunders, has been particularly helpful. When making recommendations for repairs or renewals she is always ready to explain and discuss them with me and, once agreed, keeps track to make sure they are satisfactorily completed.

Belinda Β· 25 May 2022

Agent replied Β· 25 October 2024

Dear Belinda, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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