Dexters Brockley reviews in Lewisham

★★★★★ 1/5

Trustpilot

This is the WORST real estate agents.

This is the WORST real estate agents. They are completely incapable of managing a property - we went for weeks with a broken freezer, no thermostat and broken washing machine with us having to constantly contact the real estate via phone to get any form of communication. They do not reply to emails, and the only way to contact them is with repeated phone calls to their various incapable employees.Also when our flat was open for inspection, they repeatedly ignored the LAW in which they have to give 24 hours notice before someone comes to view the flat, and let themselves into the flat on a Saturday morning with no notice. Both home owners looking to sell or looking for someone to manage your rental, or prospective renters, should 100% avoid this real estate agents. I will never rent a property they manage again, nor use their business in the future.

Rose · 6 May 2021

★★★★★ 5/5

Google

I had the pleasure of using the services of Peter James, Lee Davis and Darren Rickard were both very professional in arranging the sale of our property and arranging a suitable mortgage. Darren was very knowledgable and was able to structure the mortgage to suit our needs and circumstances. I would highly recommend them as your 1st Estate Agent when selling your property or looking to obtain a mortgage.

Amit · 26 October 2019

★★★★★ 5/5

Trustpilot

The entire team at Dexters Acton have…

The entire team at Dexters Acton have been wonderful. Incredibly attentive and professional. Its a pleasure as a landlord to work with them. Furthermore, the property management team totally lifts a huge weight of my shoulders as they run my properties seamlessly and are always on hand to help. Really a 10/10 experience from the whole team!

Cyrus · 10 November 2023

★★★★★ 1/5

Trustpilot

Avoid

We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.

Betty · 17 November 2022

★★★★★ 5/5

Trustpilot

Very solid management service .Tenancy…

Very solid management service .Tenancy Renewals, compliance & an ability to help solve difficult issues Particularly helpful is Claire Gallagher-Doherty who heads the Management team is super efficient & helpful. I send her a request and she responds very quickly. She adopts a tough pro-active approach to tenancy issues such as rent arrears & serving notices efficiently.

Kate · 8 November 2023

★★★★★ 2/5

Trustpilot

The worst agency ever

By far the worst experience I have with a lettings agency. I recommend anyone to avoid working with them if they are a self-employed person trying to rent. I tried renting a property they manage on behalf of the landlord. First they requested my credit card details to consider my offer as serious. This is just to consider my offer, not to accept or refuse it. I tried explaining to them how unreasonable how an unsafe situation it puts me into. The only thing they would lose if I am not serious with my offer, would be time which we already lost due to discussing this for a while. Then we somehow agreed on the offer. They told me they need x30 times of rent of income. I especially told them at the beginning that I a self-employed person, I did not have the income as an individual but the company I own has this income and I am keeping the money in there. They agreed to it, then we started the referencing process but when it comes to financial checks they rejected the income of the company to accept as a financial proof due to the assesment from the referencing company. I even had my accountant confirming the amount requested but they still rejected it, asking for full 12 months of rent in advance. I tried explaining to them how unjustified and unreasonable this is, that I provided financial proof through my accountant, my current landlord gave a great feedback that I pay my rents and my credit score check came positive. They still rejected to accept despite everything.An update on above: I said to the agency that there isn't anything else I can do and I believe that I have provided every proof of financial affordability. They then arranged a call with the landlord. The call I had with the landlord made him feel more comfortable and we agreed on the deal. I would like to point out that people I dealt with in Dexters, tried their best way to flex the rules within their power and company procedures to help me. So I do not have anything against them but the company procedures are heavily landlord-favoured and makes it very difficult for a self-employed person to rent.

Kerem · 8 April 2021

★★★★★ 5/5

Trustpilot

"Exceptional Service and Care: A Review of Dexters with Daragh Power"

I’ve had an exceptional experience with Dexters. Daragh Power, from the management team, exceeded my expectations. Dealing with a challenging tenant who went MIA, Daragh swiftly resolved all issues and even secured compensation on my deposit, which was unexpected. His genuine concern for his clients’ needs truly stood out.

Jehan · 27 April 2024

★★★★★ 1/5

Trustpilot

Despite multiple emails no response

Despite multiple emails no response. Huge crack in the ceiling needs fixing for over 6months, property was filthy when we moved in despite promises it would be professionally cleaned. Dexters even made us move our date to move in claiming they needed time to make fixes and clean the property, costing us £200 by having to extend our previous tenancy, and actually did nothing. On top of this, when addressing poor soundproofing in the property I recieved a very rude email from a manager telling me if I didn't like it we could leave (at great personal expense). Pretty disgusted. Avoid renting from Dexters.

Tom · 30 March 2021

★★★★★ 5/5

Trustpilot

Donalina provides a great service

Donalina is very efficient and prompt. Happy with Dexters service.

Rina · 11 October 2023

★★★★★ 5/5

Trustpilot

Dexters of Kensal Rise.

Dexters Kensal Rise, From the moment I walked into this branch the staff were first class, I explained that I didn’t want property developers or someone on a buy2rent scheme, to purchase my flat.The manager David Luxton & Riannon Edwards phoned me every Monday with updates on the sale, I received constant emails informing me of viewings, of which there were several during this second lockdown period.I have no hesitation in recommending Dexters of Kensal Rise, they couldn’t have been more helpful.David Luxton and Riannon Edwards have been throughly professional and courteous throughout the sale process... they fulfilled my request by finding a person who wanted to buy my flat and make it their permanent home. Selling or buying a property as many people will know can be a very stressful process, Dexters of Kensal Rise took so much of that stress away, certainly with their weekly update procedure, furthermore... on the occasions when I phoned their office I always got a response or a call-back if they were busy.You want an agent in your corner getting the best possible deal for you and your family, then I say use Dexters of Kensal Rise, also can I add... do listen to their advice when it comes to securing a conveyance solicitor to act on your behalf, solicitors are a massive part of the buying/selling process when it comes to the property market.Please Note... this is a ‘5 STAR’ review, I could not be more delighted with the service received from David Luxton and his staff at Kensal Rise.Joe Hylton.

Joe · 24 March 2021

★★★★★ 5/5

Trustpilot

Excellent customer service

I had the pleasure of dealing with Dexters North Property Management Team and more specifically with Petros Giorganios who provided excellent customer service. Petros has helped me a few times in the past year and has always been excellent in dealing with any potential issues that my property had, being always pro active and finding the best solutions.

G · 9 October 2023

★★★★★ 1/5

Trustpilot

The WORST - and apparently now I own a house??

I had the very WORST experience renting from Dexter's for three years - losing documents, messing up dates, losing passport scans, repeatedly not answering emails, refusing to return my deposit (which the landlord approved!), etc. Thankfully I had a lovely landlord who escalated matters for us on several occasions, but I cannot stress how incompetent this company is all around.Still, the cherry on top has to come today, 6 months after I ended my rental contract through Dexter's. Someone from an office I've never been in touch with just called to ask me how I'm getting on in the house I "bought from Dexter's" in 2018. Only problem is that I have never bought a house and certainly never would from Dexters!! She confirmed that my details are registered as the owner on this house, and seemed just as confused as I was when I said she had the wrong person. At this point, I am beyond my wits end with this company and have to laugh. How am I registered as the owner on a house I've never heard of from a branch of this company I never dealt with?!Do yourself a favour - AVOID! Truly the worst company I've ever dealt with.

Amy · 23 March 2021

★★★★★ 5/5

Trustpilot

happy landlord

I am more than happy to say how impressed that I have been with the service you have given me with letting our flat in Courtlands. Having been instructed at midday, you amazingly conducted 6 viewings by the end of the same day, and secured an offer for the full asking price within 24 hours. In addition, you have continued to be extremely courteous and helpful after letting the property, and I would not hesitate in recommending you to other landlords, and I will be looking to use you again.

Peter · 23 March 2021

★★★★★ 5/5

Trustpilot

It was an absolute pleasure working…

It was an absolute pleasure working with Alistair once again and he is very reliable and easy to communicate with. Always very patient and helpful. He helped our client on their purchase of 7 York Way which was exchanged today.

Amila · 26 September 2024

★★★★★ 1/5

Trustpilot

Avoid Dexters!

On two occasions have I been a tenant in properties managed by Dexters (Notting Hill) and never have I experienced anything like it. As soon as you sign the agreement you will be downgraded to a level of service that no matter how amazing the property is, you will not be enjoying the tenancy. I have on both occasions become good friends with the landlords who very much also seemed to be regretting doing business with Dexters.I strongly advise you to find another property management, both as a tenant as well as a landlord.A few examples include- not being given a key after the locks had been changed, without letting me know. - Showing up unannounced and locking themselves in.- Promised me the construction site across would only be interior work when they then started to tear down the building, leaving me no choice but to ask the landlord for an early surrender.Response to comment:Dear Evie, Thank you for your reply. I find it hard to believe that you are not able to find me in your records with the information that I have shared. However, if you are actually sincere about wanting to get to the bottom of this you should not look into my details, but instead into the DNA and organisational structure and culture of your company. My review has not been written for the sake of bettering my experience or as an appeal to Dexters, but for the sake of others to avoid making the same mistake as I did, choosing Dexters.

Soren · 9 March 2021

★★★★★ 5/5

Google

We recently purchased a house, Dominic at Brockley managed the sale. He was amazing throughout the process, his communication was top notch and was exceedingly professional. His efforts helped enable us to get the sale done without fuss. Thank you!

Theo · 24 September 2024

★★★★★ 5/5

Trustpilot

We dealt with Alister Maclean on a sale…

We dealt with Alister Maclean on a sale transaction, he was friendly, professional and very efficient and we would highly recommend Alister.

Rachel · 20 September 2022

★★★★★ 1/5

Trustpilot

I had the most horrendous experience…

I had the most horrendous experience ever with dexters old Brompton road office. Particularly with the unprofessional and useless director called Eleanor. She constantly lied to me about the amount of viewings and whether the keys were actually working. Please do not use the service of this agency. It was disorganised and terrible. I had to leave them after 3 weeks where they wasted my time. I will never use these people again.

Simone · 10 May 2022

★★★★★ 5/5

Trustpilot

OUR BEST :)

OUR BEST :)Senior property manager JADASA ANDJADIUMI has truly made a difference with her assistance in addressing the shortcomings in our home. Through dedication and professionalism, she has created a warm and inviting atmosphere. We appreciate her attention to detail and solution-oriented approach in helping us with every aspect of our home."

Mahmut · 16 February 2024

★★★★★ 5/5

Trustpilot

Friendly team

Konrad is friendly and has been very helpful and accommodating in our property hunt

Andrea · 13 June 2023

★★★★★ 5/5

Trustpilot

Really good experience

Really good experience, Alfie was very professional, communicative and fast. Having gone through a series of unsatisfactory processes with other estate agents, Alfie was completely different -would definitely recommend.

Daniel · 24 September 2021

★★★★★ 1/5

Trustpilot

No help while renting

Rented a property though Dexters in September 2020. It is stated in the contract that the water damage in my room should have been fixed before we moved in. I kept emailing them since day one about all the issues in the flat and they kept passing me from one property manager to the other and had to explain my situation and send pictures over again. They only bothered helping us when we didn’t pay a month’s rent. Took them almost 5 months to bring someone in to open our windows that had been painted shut (!) and we couldn’t ventilate the property. In the meantime, the water damage in my room has grown way bigger and is causing trouble in my health yet the only thing they’ve done is threaten to evict us because we didn’t pay the rent. I even asked them to allow me to break the contract since I can no longer live in that room and there are no works schedule to be done but they wouldn’t let me. I am really disappointed and I hope someone higher up reads this because it is really dangerous for me to keep living there and I really need help.

Christos · 15 February 2021

★★★★★ 5/5

Trustpilot

Excellent property management team

I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.

Rebecca · 23 October 2023

★★★★★ 5/5

Trustpilot

Mia has been so helpful and responsive…

Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.

Fleur · 9 March 2022