Conran Estate Agents Brockley Lewisham reviews

Dear Natalie, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

Good day Sailesh, Thank you for taking the time to leave a review. This happened in February 2020: We arranged 20 viewings during the first few days of marketing and received multiple offers, including your initial offer at 107% of the Guide Price. There were several higher offers than yours at this stage. From these offers, we invited 5 couples back for second viewings to see the property again and this time to meet the sellers. This allows everyone to explain the position of their home sale in detail and their timeframes. After these second viewings, we invited final offers, including yours (at over 110% of the initial Guide Price). Your offer was the second highest. All offers were again presented to the sellers. The sellers were delighted with the offers that had been put forward, as all were much higher than other agents had told them at the valuation stage. They decided to choose the couple that had made the highest offer. We informed all parties of their decision, and we received your response by email: ‘Thank you for confirming the vendor’s decision to proceed with another offer this morning. We’re understandably disappointed as we would have been delighted to receive feedback and revise our offer beyond the guidance.’ You made 2 offers at 2 different times, and at both times, other people made higher offers than you. We pride ourselves on providing our sellers with multiple offers along with the necessary detail to make an informed decision. Different sellers require different levels of assistance. I would describe these sellers as ‘fairly dynamic’ and comfortable in making their own decision once presented with offers and after meeting the prospective buyers, which they did. Covid struck and we went into Lockdown, four months later, when services were back up and running, the mortgage surveyor down-valued the property requiring an agreement to be made to adjust the sale price. Subsequently, you have observed that the property sold for £10,000 below your highest offer. Not knowing that the property was down-valued, I can understand your frustrations. However, I am saddened that you feel our service is only worth 2 stars. We go to great lengths to treat all customers the same, and I rarely have unhappy customers, as my other reviews suggest. Should you wish to discuss this further, please give me a call or pop into the office for a cuppa. Kind regards Simon

Hi Nick, thanks for the review and no problem re getting the times wrong - we have all done it. I wish you happiness in your new home and please just shout if you need anything else from us. Regards Simon

Dear Nella, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma

Hi Catrin, thanks for the strong recommendation. We love supporting our local community. After all, we are mainly local people ourselves. This forms part of our culture and philosophy. its been our absolute pleasure. Regards Simon

Dear Sinéad , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Hi Arthur, thank you so much for buying through Conran and I am so happy Dan offered you a first-class experience. Enjoy your home and I wish you many years of happiness there. regards Simon

Dear Ivor, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

Dear Sean, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

The best praise is when a customer tells us they would use us again! Thank you for your kind review and the best of luck in your new home. Regards Kelly

What a lovely 5* review! I am delighted that you received exceptional service from us William, and that you felt in safe hands. Regards Kelly

Dear Rosie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Hi Andy, thank you for your review and recommendation. We pride ourselves on our service and Guy and Charlene will be thrilled with the feedback. Good luck in your new home! Regards Kelly

Dear Hannah, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

Thank you for your review, Judi. Forming friendly relationships with our clients and delivering great service is paramount and so it is always lovely to hear when this has had a positive impact. Regards Kelly

Dear Thomas, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team

Dear George, Thank you for taking the time to leave a wonderful 5 star Google review. Felix will be thrilled to read your kind comments. Kind regards, Sarah

Hi Stephanie and thank you for your review. You've used great words to describe the guys in our Brockley office and I am delighted you enjoyed working with them. Regards Kelly

Thank you for your review, Murray. I'm delighted you enjoyed working with our Brockley team and look forward to working with you again in the future, or indeed any of your family or friends! Regards Kelly

Dear Bea, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

Dear Ken0 K, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

Hi Jude, I am glad that Dan and the other first-class team members at Brockley have looked after you so well. Your review means a great deal to us all so thank you. Regards Simon