Trusted Agent profile · Lewes
★★★★★
68 reviews across 2 platforms
The Green, Road, Ringmer, Lewes, BN8 5QE
Freeman Forman's office in Lewes, at The Green, is rated 3.9 out of 5 across 68 reviews on two platforms, including 30 Google reviews rated 4.8.
Every review we hold for the Lewes office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Stuart and the team for selling our property in Lewes. We received a superb service and sale price. Great team, Would highly recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFreeman foreman hawkhurst
Thanks to Tom at freeman foreman hawkhurst first class service very knowledgeable and helped my house purchase go through smoothly also thank the rest of the team for finding me My perfect property I would always recommend the hawkhurst team
1/5
TrustpilotBasically the agent in the branch in…
Basically the agent in the branch in Tonbridge just lies to us all the time. We bought a flat from them, agreed the price with the seller and started the buying process then all of a sudden another offer is made through another . Then we don't hear any more and for the last week they don't answer my messages or call back. We don't know if we have the flat or not, presumably not but they haven't told us anything. They are an awful company so beware. I am disgusted with their attitude.
1/5
TrustpilotMis-Sold on the property.
Mis-Sold on the property. We were told the property was a freehold property however once our solicitors reviewed the contacts we found out the property didn’t come with title or deeds to the land. In other words we’d be buying some very expensive bricks with no way of reselling the property. We pulled the offer and logged a complaint only to be told it was not Freeman Foreman’s responsibility to know if the property came with title and deeds and that they were actually free to advertise the property as they wished. I’d recommend anyone looking to buy a property through Freeman Foreman to proceed with extreme caution.
5/5
GoogleWe cant thank the team at Freeman and Forman enough! They were amazing from start to finish, we have to have a special shout out to the wonderful Lauren who went above and beyond for us. We would have no hesitation in recomending the team. Thanks again
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can thoroughly recommend selling with Stuart and the team. Very helpful, professional and always available, didn't have to chase anything. Very impressed.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCondescending
Condescending, when viewing a property the viewing starts with "the slots are 15 minutes" felt like we were looked upon like we were wasting their time When we did put an offer in really difficult to deal
5/5
GoogleI would highly recommend Freeman Forman, thought my purchase John and the team did a great job of supporting me and importantly keeping me updated. Couldn’t have asked for anything more well-done to the team! Chris
Thank you Chris for your wonderful 5* review and brilliant recommendation for Freeman Forman in Ringmer. It was great to read that you felt fully supported and couldn't have asked for a better service. Kind regards, Scott
5/5
TrustpilotBrilliant from start to finish
Brilliant from start to finish! Always excellent communication, and we felt they were representing us as the sellers. All staff were helpful , but Fiona, Hector and Rosie deserve a special mention.
5/5
TrustpilotHector went over and above inorder to…
Hector went over and above inorder to help me both sell and purchase a property. Very professional. I would have no hesitation in recommending Hector and Freeman Forman to any future purchasers/sellers.
5/5
GoogleMany thanks to John Crump and the team for helping with the purchase of our lovely flat in Lewes. Customer service at its best
Thank you Matt for your glowing 5* review of our Freeman Forman team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
TrustpilotBrilliant Tonbridge branch
Freeman Forman Tonbridge were exceptionally good at progressing the sale of our house. The buyer's solicitor was very unprofessional and Freeman Forman managed them brilliantly. They communicated well and were patient and reassuring throughout a really stressful time! We were really pleased with the service, and would definitely recommend them.
5/5
GoogleThey provided integrity and support above and beyond what was required. A wonderful team, I would not hesitate to buy from them, equally if we listed again, to use them to sell. Thank you.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThankyou so much Jamil Nahoor & your…
Thankyou so much Jamil Nahoor & your team for all your help with getting our forever home, we know that you did alot of work behind the scenes & we are very grateful, you are very good at your job.
1/5
TrustpilotComplete disregard for people trying to…
Complete disregard for people trying to buy a home. Never reply to emails even when I contacted another branch to avoid talking to a specific sales agent as we was not getting any response from “Jena” I asked to speak to a new agent as the lack of response from them resulted us in losing the home we wanted I couldn’t be more disappointed in this company. My mortgage broker never got reply’s totally unprofessional was his words. Good luck to anyone who has to deal with them.
4/5
TrustpilotWe had to wait a lot longer than…
We had to wait a lot longer than expected to be able to move in to our property. But the agents have been overall very polite and helpful. Daniel (I believe is the manager) replies to all emails and is always quick to help to resolve problems, so all necessary maintenance is carried out promptly. In my experience I would definitely recommend the Eastbourne branch of Freeman Foreman. I hope to continue to live here for many years and appreciate the agents for helping my partner and I secure our first home. I have since recommended them to some friends who now also rent through them at a great price.
1/5
TrustpilotAbsolutely Shocking never again
Absolutely Shocking. Me and one of my friends rented a house through them a year ago! We used the uckfield branch and I can honestly say they were awful. After we both left the house it had taken them 3 months to give us our deposit back. They didn’t answer our phone calls or emails until we told them we had a letter to take them to court. Funnily enough we then got our money! I must say Janine Spofforth for a lettings manager you are awful at your job. We also felt we were taken advantage of as we are young and it was our first house. I will never use them again. Lesson learnt
1/5
TrustpilotAwful
Freeman foreman’s Uckfield branch is absolutely awful I do not recommend using it!! They never reply to emails or they tell you a load of lies!! It took me 3 months after leaving a property to get my deposit back and I only got it back because I mentioned taking them to court! They told me so many lies like I’ll have it in 14 hours, I’ll have it In a week, I should have already had it and the best one it was put in the wrong account and they will have it to me in an hour!! They were so awful and just never replied to emails and just kept telling me lies. I feel that because I am young and it was my first property they really took advantage of me. I am telling am my friends and family to NEVER use this branch if I could leave minus 5 stars I would!!! As they don’t even deserve one star
1/5
TrustpilotMisrepresentation of Fact
Freeman forman listed my late Mother's property upon their website and displayed it in their window as "Sold". In fact the sale had nothing to do with them, it was successfully negotiated by another local agent. All requests to remove this were ignored despite phone calls, an email and a visit to their office. This was clearly a misrepresentation by Freeman Forman.
1/5
GoogleRubbish service. Yes, we're in a pandemic but somebody must be working from home to answer queries. No such luck, no phone contact, no answer through Rightmove, even an email came back as undeliverable using the address they supplied. Is there anybody there?
Hi Richard, I am sorry that this has been your experience and this matter will be flagged. During the Government imposed lock down we did have to close our offices and as such were unable to offer a telephone service. We did, however, offer a webchat function to help and support during this period of which I hope you utilised. Stay safe, Scott @ Customer Relations
5/5
TrustpilotFriendly and professional
Friendly and professional, Freddy and the rest of the team were all brilliant. Quick to update you, always on the end of the phone to offer support and advice. They really do provide a brilliant service. was able to view and purchase this property in less than two months which is amazing. Highly recommend, Best in town by far!!!
5/5
GoogleJohn Crump and his Team of Hannah and Natasha overlook nothing but the Village Green. Fantastic service, always done with a smile, and genuinely interested in helping you make your move. An outstanding branch of Freeman and Foreman, if not the best !!
Thank you for your lovely comments and 5* review. I have passed your feedback to John, Hannah, Natasha and everyone else involved at the Freeman Forman branch. Best wishes, Lucy.
5/5
GoogleCannot praise this firm enough. They held our hand throughout the whole process and were constantly either at the end of the phone or even calling in to explain each stage of the move. The fact that they managed to obtain a really good …
Thank you for taking the time to leave this wonderful 5* review. The team at Freeman Forman in Ringmer strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take … More
5/5
GoogleWe sold our house within a week via Freeman & Foreman, to a good buyer, and moved within 3 months. The service given by John C and his team was professional, friendly and reliable. They communicated openly and promptly with us thorough …
Hi Louise, Thank you your your brilliant 5* review and I am really pleased to read that our local Freeman Forman team provided you with such an excellent service and were … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Freeman Forman's Lewes office has 68 reviews across two platforms: 30 on Google, 38 on Trustpilot (across the whole business).
Freeman Forman Lewes is rated 3.9 out of 5 across all 68 reviews, and 4.8 out of 5 on Google from 30 reviews.
Freeman Forman Lewes, The Green, Road, Ringmer, Lewes, BN8 5QE.
