Cubitt & West Lewes reviews

★★★★★ 1/5

Trustpilot

Immediately Dangerous gas findings…

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

Oliver · 24 September 2026

★★★★★ 1/5

Trustpilot

If I could score one star I would

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

Val · 7 October 2026

★★★★★ 5/5

Trustpilot

Absolutely great experience viewing…

Absolutely great experience viewing houses. Lucia was very friendly and very knowledgeable-we were given some great ideas and recommendations about the area too. I would highly recommend.

Tiffany · 10 October 2026

★★★★★ 5/5

Google

A big thank you to Chris & the team at Cubitt & West Lewes who helped navigate our house sale through difficult market conditions. We were very pleased with the frequent updates and the excellent level of communication. And also, the fast action and reassurance when one chain collapsed and new buyers were swiftly brought into the fold further down the chain on a property also being handled by Cubitt & West.

Richard · 11 October 2024

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Google

Cubitt & West were the agents for a property we purchased in Lewes. They were friendly and professional throughout, and special mention goes to Garry the sales progressor. He was excellent when it came to communication and keeping us informed throughout the process.

Michael · 6 October 2026

★★★★★ 5/5

Google

We found Cubitt and West to be super friendly and professional in the process of selling our property.We initially dealt with Danny and Chris who were very knowledgeable.Then Karina was assigned to us.Her communication, friendliness and knowledge are excellent. She kept us in the loop and nothing was too much trouble!

Dave · 26 June 2025

★★★★★ 5/5

Trustpilot

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

Nadine · 26 February 2026

★★★★★ 5/5

Trustpilot

I don’t even know where to begin

I don’t even know where to begin. Our huge thanks go to Julie Bramble for her patience, understanding and just relentlessness even when we felt like giving up. She was just the light at the end of the tunnel and I will forever be grateful for her help and kindness throughout this process. If you’re a buyer/seller and Julie is the person in charge of your file, let me tell you something: YOU WILL BE FINE! Thanks so much!!!

LW · 21 July 2025

★★★★★ 1/5

Trustpilot

Not professional

Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway. Viewing houses makes you busy and you can’t be expected to check your emails constantly. They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026. Not professional.

Malin · 1 September 2026

★★★★★ 5/5

Google

Fred at Cubitt and west Lewes has been amazing and couldn’t ask for a better agent throughout and would recommend him to anyone who has a property to sell in the Lewes area. Friendly, reliable and very helpful

Rory · 17 September 2025

★★★★★ 5/5

Trustpilot

Kirsty Hunt is a credit to the company

Having been a Tennant of a Cubitt & West property for many years I can say with confidence that they are a great letting agent but this has never been more apparent then today with the very lovely Kirsty Hunt. Kirsty has helped me with a very delicate matter and gone above and beyond to solve issues and help me. She was not only friendly and professional but caring and genuine. She is an absolute asset to the company and I can’t praise her highly enough. She is great. Thank you Kirsty :)

Natasha · 21 May 2025

★★★★★ 5/5

Trustpilot

Fabulous Service

Becca always goes above and beyond to help sort out my queries. I am happy to recommend. After a challenging situation she took on the housing association to try and resolve the issue without me having to ask. Fabulous service.

Kirsty · 4 September 2026

★★★★★ 5/5

Trustpilot

So impressed with Cubitt and West…

So impressed with Cubitt and West Redhill, Jayde and Summer have been very helpfull in my sale. They have made an obviously stressfull process bareable and easy. They are a credit to their company. Fully recommend.

P · 23 September 2026

★★★★★ 5/5

Trustpilot

Execellent service at the redhill…

Execellent service at the redhill branch. Safiya was so helpful in understanding what I was looking for & made it stress free in finding my property. Fantastic service & made me feel valued as a customer. Would definitely recommend safiya & the redhill team if your looking to buy or sell a property.

Wes · 20 January 2026

★★★★★ 5/5

Google

I have just purchased a house in Lewes from Cubitt & West. Chris, the Senior Sales Manager couldn’t have been more helpful & supportive. It’s not easy buying a house alone but Chris explained what was happening every step of the way & regularly emailed or called with updates. He allowed me to view the house as many times as was necessary, ensuring that the vendors were comfortable with this. As Exchange & then Completion grew nearer it was very reassuring to be able to call & check in on progress. If Chris was out on a viewing Gareth & Dave, the Manager, were equally helpful. When I collected the keys on Completion I was presented with a lovely box of new home goodies. A great team. Thank you Chris

Hilary · 25 October 2023

★★★★★ 5/5

Trustpilot

Abigale

Abi, from the property management team was extremely helpful in seeing our particular case to resolution, always doing her best and keeping us informed at all times! Well done and a huge thank you.

Abhisek · 30 September 2026

★★★★★ 5/5

Trustpilot

Good Service

To date Cubitt and West Peacehaven have given me good service all around and have berth working as a solid team from my first contact with the agency in setting up my property to be sold.

I · 17 September 2026

★★★★★ 5/5

Trustpilot

Great Service

Emily Rae has been so helpful and knowledgeable. We had concerns and questions around our new tenants contract, but Emily spent time taking us through our issues, she installed a lot of confidence in C&W handling our property. She was very professional.

David · 16 April 2026

★★★★★ 5/5

Trustpilot

Seemlish from start to soon to be…

Seemlish from start to soon to be finish. The team are very responsive and have provided amazing recommendations in terms of mortgage advisors and solicitors. Thank you Kevin and the team at the Pulborough branch for all your help.

B · 6 May 2026

★★★★★ 4/5

Trustpilot

We had a good experience with Cubitt and West

We had a good experience with Cubitt and West. Julie Bramble was lovely during this lengthy process. She always answered questions, got back to me at a timely manner and was very patient. No complaints when it comes to her. Thank you Julie!

Edo · 6 April 2026

★★★★★ 5/5

Google

Fred has been amazingly helpful with a house we are buying. He has gone out of his way to make sure our appointments for viewings worked and everything ran smoothly. Thank you Fred!!!

Sue · 11 June 2026

★★★★★ 5/5

Trustpilot

Exceptional estate agent - Julia Francis

What can we say, wow. Julia Francis is an exceptional estate agent. She has been kind, personable, and incredibly helpful throughout our sale, and has even gone above and beyond to support us with our purchase as well.

John · 4 May 2026

★★★★★ 5/5

Google

Cubitt and west Lewes have been great especially Fred he has been outstanding in selling my mother’s property and couldn’t thank him enough for all his hard work and effort.

Mark · 10 October 2025