Trusted Agent profile · Lewes
★★★★★
91 reviews across 1 platform
47 High Street, Lewes, BN7 2DD
Ashton Burkinshaw's office in Lewes, at 47 High Street, is rated 4.9 out of 5 across 91 reviews on 1 platform, including 91 Google reviews rated 4.9.
Every review we hold for the Lewes office, from every platform, shown as written. First names only.
5/5
GoogleAmazing experience, easy all the way even the move in. Highly recommend. Ann Marie was great throughout
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs first timers renting our house was quite a daunting prospect, but Alex has been brilliant right from the start. He has answered all of our questions and kept us informed every step of the way. Even when he wasn't available, the rest of the team were very friendly and helpful, and Alex would always come back to us as soon as he was able. Our tenants moved in last week and based on the impressive service we've received so far, we know that our property and tenants are in safe hands.
5/5
GoogleI have been looking to move for a while and had the joys of dealing with the ladies in Ashton Burkinshaw Lewes! Rebecca, Anne-Marie and Morgan have been amazing! Always calling me with new properties that were available and helping in any way they could… I can’t thank you all enough and will recommend to everyone!
Thank you Tamsin Tamsin for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have dealt with Andrew at the Tonbridge Branch. I have found him to be helpful, informative and conscientious. He has always responded when he said he would, and has been very professional.
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI found everyone I dealt with, at Ashton Burkinshaw, in Lewes to be very helpful, friendly and professional. They made everything very easy and Jonathan was particularly professional in his approach. I especially liked the fact that they were always easily contactable and my calls always received a quick response. I would not hesitate in recommending Ashton Burkinshaw, Lewes, to anyone either seeking to let their property or to find one in which to live.
5/5
GoogleRebecca, Morgan and Fleur where amazing at finding a tenant for my flat. They kept me informed during the process and i had a tenant move in within a week. Great service, worth every penny
Thank you so much for your wonderful 5* review! We're thrilled to hear that Rebecca, Morgan, and Fleur provided you with excellent service and found a tenant for your flat so quickly. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe just used Ashton Burkinshaw, Lewes for the first time to let our property, having been highly recommended by a friend. We have been very happy with the professionalism and service we received and will recommend them ourselves in future too. A special mention for Anne-Marie Perriman who made everything run extremely smoothly and was a pleasure to work with.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHuge thanks to Lucy for the excellent service. Would highly recommend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed this company for several years now and they consistently delivery on customer service and efficiency. Used them recently to let my two local flats and within just a few days, they've found me the perfect tenant, taken the deposit, checked them in etc. They take away the whole angst of being a Landlord and having to keep up with the correct everchanging legislation. Would thoroughly recommend them.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMorgan and Rebecca at Ashton Burkinshaw have been amazing finding me a new home, helping me every step of the way! Would definitely recommend.
Thank you Jordan for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex was our contact at Ashton Burkinshaw. He was the perfect professional, his attention to detail outstanding. However, he was also extremely helpful in many practical ways to my wife and myself as we had recently relocated to the UK from Canada. I would have no hesitation whatsoever in recommending AB in general and Alex in particular for anyone looking to rent in their catchment area.
5/5
GoogleExtremely helpful and personable service, especially Rebecca who was very professional. Definitely the best letting agent in Lewes!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAshton Burkinshaw we’re really helpful when I was looking for a new property. The girls were very kind and answered all of my questions promptly.
Thanks for you amazing 5* review Lydia. Best wishes, Lucy, Customer Relations.
1/5
GoogleDidn't inform us the £400 good faith payment was non refundable. Didn't inform us their credit check is 30 times the rent. Changed the original terms so we had to either find a UK guarantor (UK citizen with own home, earning over £32k a year) or pay 6 months rent upfront. Because we couldn't meet their standards (which they only informed us about more than a week AFTER we paid good faith payment) we were FORCED to withdraw our application, and they refused to pay us. After almost a month of back and forth I was fed up and began proceedings with small claims court. They offered to refund £200 (because references really cost them £200... NOT!). The WORST and most money grabbing, lying, thieving estate agents out there. DO NOT TRUST! Get EVERYTHING in writing before you pay a single penny!
Dear Blaizemount, I’m very sorry to hear that you have had a bad experience with Ashton Burkinshaw Lettings Lewes. In response to your Google review, we would like to respond by firstly stating that you were made fully aware that the £400.00 was non-refundable, should you decide not to proceed with the tenancy. As has been explained previously, should the Landlord withdraw from the tenancy, then the £400.00 would be returned to you, however, on this occasion, it was you who withdrew from the application. As you are aware, despite you not passing our referencing criteria and not being able to find a suitable guarantor, the Landlord was still very willing to take you on as a tenant and this was made clear to you, so you were in no way forced to withdraw your application. Furthermore, although we state that the £400.00 “Good Faith Payment” is non-refundable, we always endeavour to be fair to applicants and should they withdraw from a tenancy soon after placing their Good Faith Payment, more often than not, we will do our best to reimburse them. However, on this occasion, you withdrew from the tenancy just a matter of days before the tenancy was due to commence and we had not only sought the required references, but all of the paperwork, including the Tenancy Agreement and inventory had been prepared, hence the £400.00 is needed to cover our costs and also to reimburse the Landlord for loss of marketing time. We are a very fair and honest agency and take pride in offering a very open and professional service to all of our Landlords and Tenants. Branch Manager
5/5
GoogleI can't rate Ashton Burkinshaw highly enough, Alex was professional from start to finish, We have had a couple of things needing sorting out once we moved in but Daniel has been quick to get this resolved & I couldn't be happier with the service & the professional manner they have been dealt with, thank you Daniel, Alex & Zoe, good work :-)
5/5
GoogleThe girls at Ashton Burkinshaw have been amazing helping me find my new home definitely would recommend
Thank you Gemma for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleLovely experience, Morgan really took care with finding me exactly what I was looking for. Highly recommend, great journey from start to finish x
Many thanks Shaun for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey were so helpful and kind with helping us rent. Made it super stress free and a great experience. Knew all the information and kept us updated. Amazing service
5/5
GoogleThe personal service as a tenant from the team in Lewes is excellent. It was nice to know that Alex knew my housing tastes and was attentive to them, Dan has gone the extra distance to make sure I have found a home as well as keeping my landlords happy and Zoe is always efficient and friendly. Thank you.
5/5
GoogleThe girls at Ashton Burkinshaw were amazing help during my move to Lewes. Would highly recommend
Thanks Ethan for your great recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA wonderful friendly team, always there to help, would highly recommend. 5 stars 👍 …
It’s really lovely to read another 5* review and recommendation Amanda. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of dealing with Rebecca all things went nice and smoothly. would highly recommend!
Thank you Hassan for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI met first met the team when I did a viewing of one of their properties last year and as soon as I wanted to let my property, I knew that I would be choosing them as letting agents. They are professional and courteous and very quick to respond and take care of things.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleCan’t fault this estate agents, they’ve tried for weeks to help me get housed for me and my boy and all their hard work paid off and I couldn’t be more grateful to them Staff are so nice & friendly but professional while making you feel welcome Would 100% recommend 10/10PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashton Burkinshaw's Lewes office has 91 reviews across 1 platform: 91 on Google.
Ashton Burkinshaw Lewes is rated 4.9 out of 5 across all 91 reviews, and 4.9 out of 5 on Google from 91 reviews.
Ashton Burkinshaw Lewes, 47 High Street, Lewes, BN7 2DD.
