Trusted Agent profile · Lewes
★★★★★
124 reviews across 1 platform
47 High Street, Lewes, BN7 2DD
Ashton Burkinshaw's office in Lewes, at 47 High Street, is rated 4.9 out of 5 across 124 reviews on 1 platform, including 124 Google reviews rated 4.9.
Every review we hold for the Lewes office, from every platform, shown as written. First names only.
5/5
GoogleThe Burkinshaw team have been efficient in all respects, and I feel confident whilst posted abroad that my house is being diligently looked after and managed.
Thank you so much for your positive review! We take great pride in providing efficient and diligent property management, so it means a lot to hear that you feel confident with our team while you're overseas. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMorgan and the team were great helping me find my new home. Thank you all so much, highly recommend
Thank you for your thoughtful 5* review and recommendation Jack! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe appointed Morgan to find a tenant for our flat and within a few hours she had lined up lots of viewings for the next day. We received 4 offers and proceeded with one applicant and all went smoothly. Overall we are very impressed with her professional and very friendly approach to lettings and we have appointed her to market more rental property for us. Highly recommended.
Hi Graham, thank you for sharing your positive experience with Morgan. We are delighted to hear that she provided you with excellent service and that you were impressed with her professionalism and friendliness. We look forward to assisting you with your future rental properties. Thank you for the recommendation!
5/5
GoogleI wanted to a view a property and spoke to Morgan on the phone. She was extremely helpful and answered all my questions! Would highly recommend as she went above and beyond.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExperienced, effective at getting our house rented to a great set of tenants, competitive and understanding, will see how the process turns out as time progresses, but very happy so far
Hello Gid, Thank you for your wonderful 5* review! We're thrilled to hear that you are happy with our service and that we've been able to find great tenants for your house. If you have any further questions or need assistance as the process continues, please feel free to reach out. Best regards, Lucy, Customer Relations Team
5/5
GoogleWhilst looking for a home we registered with several agents and had a slightly challenging situation. Of all the letting agents we registered with Andrew was the only one who we felt was actively looking to help us. Professional and personable. Many thanks Andrew for helping us find our new home.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been looking to move for a while and had the joys of dealing with the ladies in Ashton Burkinshaw Lewes! Rebecca, Anne-Marie and Morgan have been amazing! Always calling me with new properties that were available and helping in any way they could… I can’t thank you all enough and will recommend to everyone!
Thank you Tamsin Tamsin for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRented my property through the girls in the Lewes, having only left them as I've now sold the property. Must say best experience I've had with a lettings agent. Rebecca and Morgan especially showed exceptional customer service and make me feel like a treasured client. Would highly recommend to anyone looking to rent out their property!
Many thanks for your outstanding recommendation and 5* review Connor. Best wishes, Lucy, Customer Relations.
5/5
GoogleMorgan has been fantastic in helping me find a new property and answering any and all queries I’ve had! Thanks so much again
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks Ashton burkinshaw Lewes team for your support us to move to Lewes, a special thanks to Ann-Marie and Rebacca for an excellent service,
Hi Santhosh, It is wonderful to read another 5* review about our local team which I will ensure is passed on to them. Thank you for taking the time to leave your comments! - Scott @ Customer Relations.
5/5
GoogleAmazing experience, easy all the way even the move in. Highly recommend. Ann Marie was great throughout
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs first timers renting our house was quite a daunting prospect, but Alex has been brilliant right from the start. He has answered all of our questions and kept us informed every step of the way. Even when he wasn't available, the rest of the team were very friendly and helpful, and Alex would always come back to us as soon as he was able. Our tenants moved in last week and based on the impressive service we've received so far, we know that our property and tenants are in safe hands.
5/5
GoogleI have dealt with Andrew at the Tonbridge Branch. I have found him to be helpful, informative and conscientious. He has always responded when he said he would, and has been very professional.
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI found everyone I dealt with, at Ashton Burkinshaw, in Lewes to be very helpful, friendly and professional. They made everything very easy and Jonathan was particularly professional in his approach. I especially liked the fact that they were always easily contactable and my calls always received a quick response. I would not hesitate in recommending Ashton Burkinshaw, Lewes, to anyone either seeking to let their property or to find one in which to live.
5/5
GoogleRebecca, Morgan and Fleur where amazing at finding a tenant for my flat. They kept me informed during the process and i had a tenant move in within a week. Great service, worth every penny
Thank you so much for your wonderful 5* review! We're thrilled to hear that Rebecca, Morgan, and Fleur provided you with excellent service and found a tenant for your flat so quickly. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe just used Ashton Burkinshaw, Lewes for the first time to let our property, having been highly recommended by a friend. We have been very happy with the professionalism and service we received and will recommend them ourselves in future too. A special mention for Anne-Marie Perriman who made everything run extremely smoothly and was a pleasure to work with.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHuge thanks to Lucy for the excellent service. Would highly recommend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed this company for several years now and they consistently delivery on customer service and efficiency. Used them recently to let my two local flats and within just a few days, they've found me the perfect tenant, taken the deposit, checked them in etc. They take away the whole angst of being a Landlord and having to keep up with the correct everchanging legislation. Would thoroughly recommend them.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMorgan and Rebecca at Ashton Burkinshaw have been amazing finding me a new home, helping me every step of the way! Would definitely recommend.
Thank you Jordan for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex was our contact at Ashton Burkinshaw. He was the perfect professional, his attention to detail outstanding. However, he was also extremely helpful in many practical ways to my wife and myself as we had recently relocated to the UK from Canada. I would have no hesitation whatsoever in recommending AB in general and Alex in particular for anyone looking to rent in their catchment area.
5/5
GoogleExtremely helpful and personable service, especially Rebecca who was very professional. Definitely the best letting agent in Lewes!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAshton Burkinshaw we’re really helpful when I was looking for a new property. The girls were very kind and answered all of my questions promptly.
Thanks for you amazing 5* review Lydia. Best wishes, Lucy, Customer Relations.
1/5
GoogleDidn't inform us the £400 good faith payment was non refundable. Didn't inform us their credit check is 30 times the rent. Changed the original terms so we had to either find a UK guarantor (UK citizen with own home, earning over £32k a year) or pay 6 months rent upfront. Because we couldn't meet their standards (which they only informed us about more than a week AFTER we paid good faith payment) we were FORCED to withdraw our application, and they refused to pay us. After almost a month of back and forth I was fed up and began proceedings with small claims court. They offered to refund £200 (because references really cost them £200... NOT!). The WORST and most money grabbing, lying, thieving estate agents out there. DO NOT TRUST! Get EVERYTHING in writing before you pay a single penny!
Dear Blaizemount, I’m very sorry to hear that you have had a bad experience with Ashton Burkinshaw Lettings Lewes. In response to your Google review, we would like to respond by firstly stating that you were made fully aware that the £400.00 was non-refundable, should you decide not to proceed with the tenancy. As has been explained previously, should the Landlord withdraw from the tenancy, then the £400.00 would be returned to you, however, on this occasion, it was you who withdrew from the application. As you are aware, despite you not passing our referencing criteria and not being able to find a suitable guarantor, the Landlord was still very willing to take you on as a tenant and this was made clear to you, so you were in no way forced to withdraw your application. Furthermore, although we state that the £400.00 “Good Faith Payment” is non-refundable, we always endeavour to be fair to applicants and should they withdraw from a tenancy soon after placing their Good Faith Payment, more often than not, we will do our best to reimburse them. However, on this occasion, you withdrew from the tenancy just a matter of days before the tenancy was due to commence and we had not only sought the required references, but all of the paperwork, including the Tenancy Agreement and inventory had been prepared, hence the £400.00 is needed to cover our costs and also to reimburse the Landlord for loss of marketing time. We are a very fair and honest agency and take pride in offering a very open and professional service to all of our Landlords and Tenants. Branch Manager
5/5
GoogleI can't rate Ashton Burkinshaw highly enough, Alex was professional from start to finish, We have had a couple of things needing sorting out once we moved in but Daniel has been quick to get this resolved & I couldn't be happier with the service & the professional manner they have been dealt with, thank you Daniel, Alex & Zoe, good work :-)
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