Every review we hold for the Levenshulme office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely shocking place! After I moved out of my rented home of nearly 4 years, the ‘inspectors’ tried charging me for ridiculous thing, like a broken gate in the back garden which had rotted away before I even moved there! They tried to charge me for a full repaint of the property which was not needed, it was left in perfect condition but they were just chancing their arm.. they also had another property for me after leaving this one, but called me up the night before I was due to move in to say the deal had collapsed - I would certainly never use Sanderson James again, and if I were you I would avoid them!
Flowen · 2 August 2023
★★★★★ 1/5
GoogleFake agency, don’t believe
1. 1st Appointment - viewing done and online application processed with no reason property no longer available. Result (cancelled my working shift and I lost £115’s)
2. 2nd Appointment- ready to go for viewing again I have cancelled my working shifts and again property no longer available. Result ( Again lost £115’s )
Fake agency, don’t believe
Naveen · 14 April 2022
Agent replied · 7 June 2023
Unfortunately for yourself, our properties do let very quickly, the property on Warwick Avenue, we had multiple applications and the landlord choose to go with another applicant. Your second viewing on Watts Street, an application was accepted from the first set of viewings, so unfortunately yours needed to be cancelled. I assure you we are not a fake agency, our properties simply let very fast and it is always ultimately the landlords choice, if they have multiple applications. We can not ensure availability of a property on arranging a viewing, i am sorry you have missed out on these, but if we can be of assistance again, we would be more than happy to help, we also do viewings at weekend and late nights on Thursday until 8.00pm, if this help's you to attend viewings, outside of your working day.
★★★★★ 1/5
GoogleOne star isn’t worth this company at all
Manchester evening news needs to get a hold of this place. They have left many landlords out of pocket for months and ran away with the money. Ran away with tenants deposits and failed to let customers know what was going on. They are scammers and fraudsters
Report the place
S · 19 July 2024
★★★★★ 1/5
GooglePoor agency. The agency ignore emails about property upkeep and safety. When phoning up you are 9 times out of 10 going to have someone be rude to you and not listen to any complaints. Poor from a tenants point of view and I’m sure if the landlord knew more about this agency they wouldn’t be using them. Awful, horrible company.
Finlay · 2 May 2024
★★★★★ 5/5
GoogleDougie and team were amazing and made my first time buying experience a very pleasant one. Highly recommended.
Lorna · 8 June 2019
Agent replied · 7 June 2023
Thank you for your feedback, it is appreciated.
★★★★★ 5/5
GoogleVery happy with the handling of the sale of my house by Sanderson James. I dealt with Dougie mainly and found him to be very helpful and available to answer all queries. I'd certainly recommend them.
Emily · 7 June 2022
★★★★★ 5/5
GoogleWe were selling a house after a family bereavement and from start to finish we felt we were given a 5 star service thank you to this great team for there support and advice Dougie Louis and Zara were all professional and helpful at all …
Joanne · 14 April 2020
★★★★★ 5/5
GoogleVery happy with the handling of the sale of my house by Sanderson James. I dealt with Dougie mainly and found him to be very helpful and available to answer all queries. I'd certainly recommend them.
Emily · 14 April 2022
★★★★★ 5/5
GoogleA huge thank you to all the team at Sanderson James for the sale of my father's house 75 kirk street .gorton. Special thanks to Ian Keefe. Louis and Dougie. Also Afshan at AIM legal solicitors. A sterling effort by all concerned. Really …
Mark · 14 April 2020
★★★★★ 1/5
GoogleBased on our experience, Highly NOT recommend using Sanderson James services. This company has demonstrated a concerning lack of responsibility, even at the management level.
They have shown a disregard for commitments and a willingness to engage in personal manipulation, even when deadlines or details have been clearly confirmed.
Kolin · 19 July 2024
★★★★★ 1/5
TrustpilotOne star to many
One star to many , this company should be seriously ashamed of their unprofessional dealings and terrible customer service. Sending clients to view a property that they knowingly have already let the week previously. I wasn't the only one , people were still there and still turning up as I left , so I’m not the odd one they missed!
Andy · 6 June 2023
★★★★★ 1/5
TrustpilotPoor service provided by Genesis City & Sanderson James
I recently had a troubling experience with Genesis City Limited and their agent, Sanderson James, while renting out my property. The tenant agreement, received only after the tenants moved in, contained a completely incorrect landlord name. Despite our repeated efforts to address this, it took weeks for any feedback, leaving us frustrated.
B · 10 November 2023
★★★★★ 4/5
GoogleLouis Cave on the sales side is excellent (and Dougie and Ian). He is professional, efficient and pleasant to deal with. He kept me well informed throughout the sale and nothing was too much trouble. I would have liked to give five stars but because of my mixed experience with lettings over the years felt unable to do so.
Wendy · 14 April 2023
★★★★★ 5/5
TrustpilotLouis Cave is a Star!
I just can’t find the words to express my immense gratitude to Louis Cave for his support and assistance in buying my house. I found Louis to be very professional and a man of his words who always kept me in the loop of things. After more than 15 viewings, I was really getting frustrated and almost giving up house buying until I received that email (Property Details) from Louis on Saturday 16th March 2019 notifying of a new property that has just come into the market.
Austin · 5 July 2019
★★★★★ 5/5
GoogleWas very pleasantly surprised by the standard of service offered
by Sanderson Jones. I dealt mainly with Louis, who always
returned my calls and kept me well informed at each stage of my house
sale. Impressed, would definitely recommend.
Jennifer · 14 April 2021
Agent replied · 7 June 2023
Thank you for your review
★★★★★ 1/5
Google0% costumer service make a big mistake in my life . No maintenance for the property never listen never response on time .
Will not recommend any body even telling to all my friends don't do any deal with this so called estate agent.
Dua · 8 June 2018
Agent replied · 7 June 2023
I am very sorry to read your review, I have searched for you as a current and past tenant but can not find any records for you. Your review is very concerning to me and i would like to address all your concerns swiftly, please email me, Jennifer Sanderson at Jennifer@sandersonjames.co.uk and i will personally look into your concerns. I am sorry if our service has fallen below our usual high standards.
★★★★★ 1/5
GoogleA disgraceful agency which treats its tenants like dirt, ignoring their needs. They are infamous for not dealing with issues which make tenants homes uninhabitable. If they don't change their behaviour, I recommend you avoid!
Morgan · 14 April 2021
Agent replied · 7 June 2023
** update the full deposit was awarded**
This is a group pressure tactic, as they have been mislead and incorrectly advised by the past tenant. Sanderson James will not be pressured to “eradicate arrears” as was requested. We will always act fairly and support our landlords and tenants even in the face of a bombardment of 1 star reviews.
Please read the full response i have sent to your group for further insight & evidence of the truth about what happened and how the matter was referred to the Property Redress Scheme, The Consumer Council for Water, and the Tenancy Dispute Service, I trust that you see the landlord is the victim here and we are being punished for acting fairly, by all the unfair 1 star reviews being left against our business. I am sorry you have been misled in such a way.
Sanderson James receive no payment for water. We independently calculate direct usage of the tenants sub meter, for their specific water usage and use the rate advised to us by the Consumer Council for Water, to inform the tenant of their fair proportion of the water bill. A compliant was raised by the tenant who refused to pay the water bill to the Property Redress Scheme which was not upheld.
The landlord had given open authority to complete all repairs at the property as he had a separate agreement with a builder who completed all repairs at the property at no cost to the landlord as part of an external agreement they had. There was no reason for repairs to not be done.
★★★★★ 5/5
GoogleThere is a lovely women who is called Emma and she is very supportive and kind person ❤️🥰 …
Aisha · 14 April 2021
★★★★★ 1/5
TrustpilotSCAM & DISASTER
Got an email out of the blue from a 3rd party saying Sanderson James is likely to stop operations and they can all be transferred to another agent, just send bank details.
Abid · 18 June 2024
★★★★★ 1/5
TrustpilotGorton Branch, forget them!
Gorton: Forget them! Rang twice, left messages, we needed a valuation but they showed no interest. Went to the actual offices only to find a queue of people outside waiting!
PETER · 30 June 2024
★★★★★ 1/5
TrustpilotUNLIVEABLE CONDITIONS
I visited my aunty residing in 12 Fairfield Road, to describe her apartment as a sorry excuse is simply an understatement. I was made aware that this flat was let to her by Sanderson James.
Temp · 13 February 2024
★★★★★ 1/5
TrustpilotSJ took the rent paid by the tenants and keep in their own pocket
SJ took the rent paid by the tenants and keep in their pocket, they don't give any response although you tried to reach them though email or call.
Y · 28 May 2024
★★★★★ 5/5
GoogleExcellent service from start to finish the staff were fantastic and made a streesful time so much easier. Would highly recommend to anyone who looking for rent or buy. Thank you all once again.
Renata · 8 June 2019
Agent replied · 7 June 2023
Thank you for your review, we are so happy that we made your move so much easier. All the best.
★★★★★ 1/5
TrustpilotExcuse after excuse over missing rent
Excuse after excuse over missing rent. Finally received an email to say they are no longer operational and no there's no getting through to anyone.
Raymond · 26 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
