Every review we hold for the Levenshulme office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I have spent the past year looking to buy our first house. The house we purchased was via Sanderson James, but we also viewed various other properties with SJ. We've had viewings with a number of estate agents and I can confidently say SJ have been the best experience of them all. Dougie, Louis and the team are extremely helpful, efficient and friendly. Not only during viewings or offers but in the process of us buying our first house, I can not fault how helpful Dougie has been. We have received updates and very prompt replies, it's made our experience so much easier. Thank you so much for all your help, you've been absolutely great and I'll continue to recommend Sanderson James.
Francesca · 16 April 2023
Agent replied · 7 June 2023
Thank you for your review!
★★★★★ 1/5
TrustpilotNightmare experience for their letting service.
We are using Genesis City Ltd as our agent. Genesis made an acquisition of Sanderson James last year. Genesis put our letting to Sanderson James without our consent. After moving to Sanderson James, all the rents were received with serious dealy. We had to call them to chase. Their reply is always the tenant did not pay on time which was proved to be a lie. We did contact the tenants and they told us it was not the case.
Customer · 17 April 2024
★★★★★ 5/5
GoogleMy husband and I would like to thank you SJ sale team, particularly Zara Babar for her help and support during our agonising purchase which lasted 6 months as we have mistakenly appointed an incompetent solicitor. At some point, we have almost given up that we ever would buy our dream house. Thanks to Zara and her team's support, their attention to details and good management, we did buy it. Thank you guys
Sumiya · 8 June 2019
Agent replied · 7 June 2023
Thank you for your review, it is great to know our team's efforts are appreciated. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleWe were purchasing a house through Sanderson James. From start to finish we couldn't fault the service we received from the team especially Louis. We were constantly kept up to date with how things were progressing with the chain via phone and email. The team were able to offer us reassurance when a situation occurred which was out of control of the sellers. We were very happy to get over the line and move into our home a few weeks ago.
Gary · 16 April 2023
★★★★★ 5/5
GoogleI sold my house using Sanderson James in Levenshulme and the experience was very good.
When i asked for a valuation the team fitted me in quickly, and gave me a fair assessment and idea of what sale price could be achieved.
When i decided to press ahead viewings were arranged promptly and the team handled all queries, including letting in tradesmen/valuers.
Offers were presented to me in one go, so i always knew what was on the table.
The process from start to finish was exactly as the team had described to me in our initial discussions, so there were no surprises.
All in all a good experience. I'd highly recommend Sanderson James.
Shak · 14 April 2023
★★★★★ 1/5
GoogleWent to a viewing for a flat yesterday, arrived at a house converted into three flats with no idea which one I was actually supposed to be viewing. The agent just said "take your pick" and couldn't tell me if they were all the same rent. One of the windows was boarded up, so even the advertised rent (again don't know which flat that was for seemed a bit steep). Had a viewing booked today which was advertised in a completely different area on Rightmove compared to the actual address they sent after I'd booked. So cancelled. They don't seem to know what they're doing.
Samuel · 15 April 2024
Agent replied · 23 August 2024
Thank you for your feedback. Our agent usually bring brochures with them for each property viewing with the pricing details and application code. If you have anything unsure, please call our office.
★★★★★ 3/5
GoogleProcess took nearly 5 months because seller documents were not ready before advertising for sale. 2 Leaks were not completely fixed which they promised to do before completion. Back door key never handed over to me after several requests and seller keep coming in the property even after completion without permission because he still holding back door key. Not really good experience.
Shazal · 7 June 2020
Agent replied · 7 June 2023
Dear Shazal, i am sorry to read your review, be assured that Sanderson James did all we could within our powers to speed up the process, however there were many unforeseen factors that we could not have prepared for in advance of Marketing the property. Such as the request for the architect certificate, the fitting of a water meter, as well as a considerable number requirements from the lender, that were not initially anticipated.
As we have discussed we strongly advise you speak with your solicitor about the back door key, and to call the police if you believe someone is gaining access to your property. This is a very difficult situation for you, which we appreciate but we could not prevent this situation as we were not aware that this additional key, had not been returned by the vendors contractor in the vendors absence. All keys are to be surrendered on completion of the property. Please call us to discuss your concerns in more detail and we can continue to assist in anyway we can.
★★★★★ 5/5
TrustpilotEverything you need in an Estate Agency
After speaking with several estate agents, I contacted Sanderson James who guided me through the selling process. I found them easy to speak to, answered all my questions indepth. They viewed the property within 2 hours of receiving my call. It was advertised within 24hrs. I had several viewings within 4 days. The house needed work and I was very surprised when they secured a higher price than I expected. Sell went through quickly and easily. I just left them to it, they didn't need chasing and always returned my calls. I was also impressed by their knowledge of the local area and the buying contacts they had.
Alicia · 5 May 2021
★★★★★ 5/5
GoogleI contacted Sanderson James with a request to sell our property in November last year. Immediately I had a response from the valuer who came to the house and took the photos and an hour or so later our house was on the market.
I asked that I receive text messages with the viewing details as I often can't answer my phone and that was not an issue. I dealt with Dougie mainly with email enquires and he was always prompt and courteous. I couldn't be happier with the way the sale was handled. Especially during the current climate.
I'd be more than happy to recommend Sanderson James to anyone in the future.
Martin · 14 April 2021
★★★★★ 1/5
GooglePlease, prospective tenants, do not rent with Sanderson James, or landlords, rent out your property with these people.
We have had the worst service as tenants with them over the years. They have lied to our landlord saying his property was in 'good condition' when we have for years warned Sanderson james of serious structural damage to the property through rising damp and leaking pipes (see photos including mushrooms growing inside..) . They send round cheap and unskilled contractors to patch up the job. The jobs never get fixed. He had no idea.
Our poor landlord came round today and was devasted by the condition of his property. Despite us reporting all problems over years and raking photos, they never passed any of this onto him and also blamed us for delays to work saying that we were uncooperative which is why the work took so long.
They are unreliable, unprofessional and have caused us mental and physical (prolonged black mould and damp exposure which they refuse to repair adequately) damage.
There have been many more things which they have done but not enough space here.
We have complained many times to them over the years and they never, ever accept responsibility.
We have now officially complained to ombudsman but wanted to warn others....
Really, to save yourself A LOT of hassle - do not recommend!!!
Clare · 16 April 2023
Agent replied · 7 June 2023
We are sorry to hear that this is happening to you. We have been informed about your case and empathise with your situation. We assure you that we will take the necessary steps to address it.
★★★★★ 5/5
GoogleMy experience with Sanderson James in selling my house in Manchester was excellent. I live abroad and nothing was too much trouble for them. They called me to keep me updated, were flexible with appointments and made the who;e house sale experience run smoothly and efficiently. I would definitely recomend them as one of the best estate agencies in the area.
Beverley · 16 April 2023
★★★★★ 5/5
GoogleWell to begin with I understand how difficult it is in these trying times. Anyway the agent we dealt with, Joanne from the agency based on Reddish Lane was the most helpful, professional and patient we could of asked for. As it was mine and my partners first property and we had no experience she helped and talked us through a lot, without her we wouldn't be in our new place right now. So THANKS Joanne.
Rocky · 14 April 2021
★★★★★ 5/5
GoogleIm not usually one to write reviews but due to my experience I had no other choice but to. After comparing different agents I decided to go with Sanderson James and thank god I did. Hats of to the entire team but In particular to Dougie who has been an absolute delight to deal with. My transaction consisted of a purchase and a sale which is stressful and without a doubt Dougie went far above and beyond to help me with every step of the journey. Without a doubt the best experience of customer care I’ve ever experienced. Dougie you made the transition into our new home a lot less stressful than it could have been so thank you. Sanderson James truly do have the best teams and the right talent running there branches. All the team were knowledgeable, professional, helpful and did more than they needed to. Dougie is an example of how most people should treat their work he was professional, timely, consistent, knowledgeable and kept his word making the journey for me easy as it could be, I wish you all the best and I will be recommending everyone in your direction.
Sanderson James give this man a medal and a pay rise! Brilliant from start to finish and I hope I deal with you again in the future.
Z · 8 June 2019
★★★★★ 1/5
TrustpilotSCAM BUSINESS AVOID
This company appears to be legit but it is not. Company director Yip Him Shun, should be ashamed of himself. Still has other businesses and his LinkedIn profile appearing to be a ‘professional’. Basically used the Sanderson James name as a front business, acted as a letting agent, took deposit money and rent from tenants and pocked all the money.You can search all his associated businesses on companies house and his LinkedIn profile by searching the director name.
CC · 14 September 2024
★★★★★ 1/5
TrustpilotTheifs stole all landlords money and…
Theifs stole all landlords money and closed there business over night and disappeared I’ve been contacting a lot of people and found out there’s loads of landlords missing rent like me - I have written my storey about them on a Facebook landlords group please come there then we can raise this together and take legal action they also owe me 2 months rent the Facebook group is called - UK Landlords support group search for my name (Ashraf Miah ) on the group and comment
Ashraf · 19 June 2024
★★★★★ 1/5
TrustpilotLiars and thieves
Sanderson James were management company for two of my properties. First year was good service. In the last 9 months, they have not responded to email and calls. I received email in March about change in Managment, expect a delay in payment. I still have not received rental payments now for over 3 months. On Sunday, I received an e-mail stating that Sanderson James has ceased trading! I have been contacted them for month to leave management but heard nothing. Now - I am owed three months rent, and they still have the tenants deposit. I have raised with the redress scheme but highly doubtful that I will see my money. I am left out of pocket, and it seems to be normal practise for this firm.
Ray · 18 June 2024
★★★★★ 1/5
TrustpilotEven 1 star is too many for this den of…
Even 1 star is too many for this den of thieves. For the last few months of our tenancy we were receiving emails from the landlord as SJ had not been passing on our rent payments despite on time payment every month. Now we are struggling to get our deposit back similar to a lot of other reviews. They do not respond to calls or emails and leaving a message for a call back is a waste of time. Absolute frauds, Sales and Lettings, so avoid this agent like the plague.
Michael · 18 June 2024
★★★★★ 1/5
TrustpilotSAM THE MANAGER LIED TO ME and STOLE MY…
SAM THE MANAGER REDDISH BRANCH LIED TO ME AND STOLE MY RENT MONEY!!!! I have used Sanderson James for years had great service until sam took over the management!! All these negative feedback is all because of sams management he lies throw his teeth! My tenants paid rent over a month ago I’ve been emailing him everyday he ignores my emails calls first day he said it’s system issues you will get paid on Monday it’s been over 2 weeks no sign of my money, now tried contacting him everyday he ignores me. His colleagues works in the same office can’t get through to him IS HE INVISIBLE?? I gave them a full month to pay my money ( I understand system issues can happen a good customer service is to get back to the customer an update them! If they were genuine they would try and resolve this but SAM Decided to ignore me and can’t get hold of him! Now I’ve started to believe other reviews were people claim that they are thief’s so after waiting for a month and emailing calling them everyday and no response about my rent I have decided to take this matter further I have no other options but to take it to the PROPERTY OMBUDSMAN I think everyone who is experiencing this should complain. I can’t believe how they getting away with it! ITS LIKE DAY LIGHT ROBBERY!!!If everyone complains to the property ombudsman they will get shut down!!!
Ashraf · 17 June 2024
★★★★★ 1/5
TrustpilotDO NOT RENT WITH THEM THEY STEAL YOUR MONEY!
Rented with this company for little under a year with no issues until I moved out. They stopped answering emails and phone calls about releasing my deposit. I have had no communication and I am still waiting. They are quick enough to answer and take your money. But when it comes time to releasing your deposit they go silent. DO NOT RENT WITH THEM. I have had to contact the deposit protection scheme and raise a dispute to get my money back.
Ronnie · 14 June 2024
★★★★★ 1/5
GoogleCowboys stuck in the stone age! Dougie from Sanderson James stated he has 'people ready to buy the property' provided we give them exclusivity... absolute not. Then stated we have to sign a lengthy contract so that they can get the viewer in same day.. reluctantly signed the contract.. low and behold hes not available that day, rebooked for a few days after and he supposedly cancelled that viewing too. Did this fantastic buyer even exist or was this just a way of getting me to sign on the dotted line? Old school tactics to get clients to sign their properties over. Get with the times, buyers only care about who can sell the property first with a fair price. It is a shame the company remain so rigid in their ways.
Sold the property with another agent very efficiently within a week.
NK · 7 June 2021
Agent replied · 7 June 2023
It was a shame that the buyer had to cancel, I have reviewed your file and spoken with Dougie, i understand you wanted a fast sale and Dougie advised about a prolific investor who had purchased 3 properties with us, on your and on neighbouring street. This gentleman was unavailable on those days, which is something outside our control. As with all agents sole agency us typical, however we agreed joint agency happily, as we were very confident our buyer would proceed, it was simply unfortunate for us that he had to rearrange those appointments and you sold your property with another agent, if he had been available on the first day, we are confident a sale would have been agreed and this would be a very different review, but somethings are outside our control.
★★★★★ 1/5
GoogleNo communication, Never respond to emails or calls, when you do report an issue they take weeks/months to even come out to the property. I had reported an issue back in March about a leak coming from the floor above, I still have had no one come out to investigate. Second issue I report , I am now being charged for the costs and still no one has even bothered to come out to the property, instead they are just charging me a extortionate bill. Absolutely disgrace of a company.
Chelsea · 20 May 2024
★★★★★ 1/5
GoogleCowboys stuck in the stone age! Dougie from Sanderson James stated he has 'people ready to buy the property' provided we give them exclusivity... absolute not. Then stated we have to sign a lengthy contract so that they can get the viewer in same day.. reluctantly signed the contract.. low and behold hes not available that day, rebooked for a few days after and he supposedly cancelled that viewing too. Did this fantastic buyer even exist or was this just a way of getting me to sign on the dotted line? Old school tactics to get clients to sign their properties over. Get with the times, buyers only care about who can sell the property first with a fair price. It is a shame the company remain so rigid in their ways.
Sold the property with another agent very efficiently within a week.
Nabil · 14 April 2021
Agent replied · 23 August 2024
It was a shame that the buyer had to cancel, I have reviewed your file and spoken with Dougie, i understand you wanted a fast sale and Dougie advised about a prolific investor who had purchased 3 properties with us, on your and on neighbouring street. This gentleman was unavailable on those days, which is something outside our control. As with all agents sole agency us typical, however we agreed joint agency happily, as we were very confident our buyer would proceed, it was simply unfortunate for us that he had to rearrange those appointments and you sold your property with another agent, if he had been available on the first day, we are confident a sale would have been agreed and this would be a very different review, but somethings are outside our control.
★★★★★ 1/5
GoogleAs others have pointed out, they have the WORST customer service. Weeks, MONTHS go by before they reply to your emails. The properties they put on market aren't fit to live in. We have had an old boiler that needed replacing (left without heating for weeks) a leaky sink that has gone ignored and a bedroom radiator that doesn't work properly and breaks the law (Bedrooms must be heated to at least 18 degrees) Not to mention the amount of damp and mould. Will be informing the property ombudsman and taking things further. Disgraceful company that doesn't not care for tenants
Robert · 15 April 2024
★★★★★ 5/5
GoogleI bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a sales agent.
The Lettings and Sales staff were very approachable. They also recommended to put the property on the market to rent. Their fee's are reasonable and very competent to manage any properties. Highly recommend.
Maaria · 17 April 2018
Agent replied · 7 June 2023
Thank you Maaria for taking the time to review us, it is a pleasure having you as our client, as a purchaser and Landlady
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
