Connells Letchworth reviews

★★★★★ 5/5

Trustpilot

connels peterborough

We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.

Paul · 30 October 2019

★★★★★ 5/5

Google

Connells found a buyer for my house within a day of my instructing them and using their in-house mortgage adviser and their legal team made the whole process really easy as everyone was in the loop at all times. I completely recommend this approach if you want to keep your sale and purchase transactions as stress-free as possible! Special thanks to Craig for his honest and knowledgeable assessment of my property's market value and all his hard work in finding me the buyer. Huge thanks also to Imogen who did a fantastic job of keeping me updated and informed throughout every step of the whole process.

Louise · 24 October 2019

★★★★★ 5/5

Google

If I could give them more stars I would. I had a very stressful experience with my purchase but Imogen was always on hand to support me through the process, explain everything, chase whoever needed chasing and listen to my every woe! Quite frankly, they were amazing and I would recommend their service without hesitation, especially given the fact I have recently had to deal with their competitor who has been unresponsive and dishonest! The team genuinely care about the people they are working with and absolutely stand out in their field for customer service! Keep up the great work Connells!

Carina · 24 October 2019

★★★★★ 1/5

Trustpilot

Bunch of cowboys

Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....

SIMON · 10 October 2019

★★★★★ 1/5

Trustpilot

Disgusting

Poor does not come close to the abysmal service connells provide. Reports were made for defects following their own processes however they repeatedly failed to respond to these and on one occasion left it four days before contacting me about being unable to enter my home due to a lock issue.Tennant's are harrassed into entering fixed term contracts and are charged ridiculous amounts for the priveledge of having the exact same piece of paper they had previously but with a simple date change.Good luck getting your deposit back if you do go with connells, I surrendered my tenancy three months ago, I agreed that deductions could be made and am still awaiting repayment of the agreed funds outside of their own time frames told after being told initially that this would take 7 working days.DO NOT USE

Leigh · 18 July 2019

★★★★★ 5/5

Google

Great team, Aaron and Imogen really went out of their way to ensure all of our questions were always answered.

Joshua · 10 October 2025

★★★★★ 1/5

Trustpilot

Avoid

Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.

Emma · 8 July 2026

★★★★★ 1/5

Trustpilot

Trevor Beasley is racist's

Trevor Beasley is racist's, AVOID HIM . Their team is a bunch of evil Satanist, who give wrong information to lenders. the moment you get its Connells surveyors , Amanda Gordon is one of the team leaders , who gives wrong information to lenders about your survey. cancel the appointment and tell bank to send different surveyor's.

Anish · 6 June 2023

★★★★★ 1/5

Trustpilot

Most stupid people working in this…

Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.

Farhan · 15 June 2026

★★★★★ 1/5

Trustpilot

At least I know which agent NOT to use in future

I have been using another letting agent who I am perfectly happy with for years. Then I got a call from Connells promising that they were better, faster and a whole lot cheaper than my current agent. I told them I wasn't interested but they kept badgering me day and night until I finally gave in and let them find a new tenant for me. That was a mistake I won't forget in a hurry.Connells were reasonably slow finding tenants, and the tenants they did find were all dodgy fraudsters. In the end I reluctantly agreed on a tenant with a CCJ. Who turned out to be less than ideal. On top of that, far from being cheaper, Connells turned out to be very expensive. As an example, they send a report every 6 months showing rent received and expenses. Any normal letting agent would do this for free. At Connells, that'll be £102 please. At least I know which agent NOT to use in future.

Dean · 27 April 2019

★★★★★ 5/5

Google

Imogen was brilliant throughout our whole purchase and being first time buyers, the whole legal side of the buying process was completely unknown to us! She kept in regular contact, chased the seller’s solicitors on a daily basis (the day before completion it was hourly!) to make sure we kept to our completion date! From the date our offer was accepted, we managed to complete within 7 weeks - definitely recommend!!PositiveQuality

Gabrielle · 23 October 2021

★★★★★ 1/5

Trustpilot

Kevin Henry aka Sharman Quinney aka Connells - Vibrant Energy

Local agency, Kevin Henry, was taken over by Connells and my experience of renting has become a nightmare. Vibrant Energy is the same group and did my interim inspection. I'm a long-term tenant of an unfurnished property and this inspection was intrusive, including taking photos of my own belongings and me. Assessor also read my gas and electricity meters, measured the rooms of the house and asked questions about my rent - for an interim inspection? Since then, I have discovered that Connells have tried to get the landlord to increase the rent and charge commission to anybody doing maintenance on the house I've read the feedback about them changing a tenant's energy supplier and am wondering if that's why they read the meters. Communication has been awful. Sometimes they don't contact me - other times they send the same information twice. My landlord supports me. I'm a good tenant and he's a good landlord - we were both happy, but Kevin Henry/Sharman Quinney (Connells) have changed that. Avoid them if at all possible!

S · 3 February 2019

★★★★★ 1/5

Trustpilot

Waste of money

We were encouraged to select Connells to survey the property we were interested in. We bought the house based on the survey results. The level of inaccuracies which we learned about after moving was unbelievable. For example: the roof was deemed in good condition and, according to the surveyor, “only required ongoing maintenance”. In reality, we had to have the entire roof rebuilt and asbestos tiles disposed of at great cost. The surveyor hadn’t even mentioned the possibility that they could be asbestos. There were further horrors which any competent surveyor should have picked up on. To cut a long story short, we ended up paying more than £30,000 just to make the house water-tight. This was the only capital we had and which we hoped could be used to replace carpets etc. Now we’re broke!We lodged a complaint to Connells, the response to which was insulting, patronising and full of even more inaccuracies. This was taken to the very final stage, but our claim was dismissed. Our roof claim wasn’t upheld as we hadn’t taken photos of the roof at the time of the survey!? Who would even do this? There’s no way that the roof could have deteriorated from a level 1 rating to 3 in 2 months of normal weather. It seems that the surveyor doesn’t have to prove his/her case, but any complainant has to have all manner of evidence which very few of us would think of collecting during the stressful period of the move.I would strongly advise not employing Connells. In fact, rather than have a survey I’d recommend asking a roofer, plumber, builder and electrician to survey the property prior to completion. They’re the real experts!Surveyors are paid handsomely for either pointing out the obvious eg: gutters need to be cleared of leaves etc. or have so many subclauses that even if the house were to collapse, when they’d said it was fine, they’d be covered!

Sam · 1 February 2019

★★★★★ 1/5

Trustpilot

Absolutely useless, avoid

Connells took over my Tennancy from a previous letting agent and have had nothing but hassle since. They changed my Energy provider without anybody's authorisation from landlord or myself. Then were no help in resolving this. I had to deal with a miserable renewals coordinator, who has since apparently "left the conpany", she hung the phone up on me twice and told me I was at the wrong department when I phoned then didn't bother to give me any information about who I needed to call and hung up the phone. I got passed around between all kinds of connells staff ranging from senior to team leader, no one really wanted to deal with my case and at no point was any genuine apology given or an ounce of empathy about everything. My landlord and I eventually came to an agreement on contract because connells were such a liability. They hadn't fulfilled any agent duties by this point and had the audacity to ask me for a £110 renewal fee. So I'd done every bit of work for them and they'd messed me about ten fold then they asked me for money?! They kept replying with hollow apologies and eventually knocked it down £20, I paid this to finally not have to deal with them anymore. Up until the renewal contracts they sent through had misspelled my partner's name! They are absolute shambles do not give them your time or your money

Customer · 26 January 2019

★★★★★ 1/5

Trustpilot

Worst letting agency ever. Avoid at all costs!!

Decided to rent a property with the Poole branch. We are both working professionals and have a dog, which Connells were advised of at the start of our property search and were very clear on. All went swimmingly at first, we passed the referencing, the landlady agreed to allow us to have our dog in the property, the date was set for when we were to move in and pay the deposit. That's when the trouble started. According to Connell's the landlady started making unreasonable demands on us as a tenant and the day we were to move in and pay the deposit landlady pulled out on the rental. We were left with no property to move into. Connells then immediately showed us another property in a block of managed flats (not ideal for us but better than nothing). Prior to the viewing the property particulars stated "Sorry no pets". We queried this and we advised that this was an error on the particulars and pets were accepted. Prior to agreeing the let we asked the agent to double check with the landlord that pets were definitely accepted (we actually checked multiple times) and the landlord agreed that the property accepted pets. We then moved in and after only a couple of days of moving in we then spoke to a neighbour who advised that actually the block management company doesn't allow dogs in the top floor flat. In a panic and extremely worried about this we spoke to Connells who again said yes pets are accepted but we will check again with the landlord. Cut to 3 weeks later to receiving a phone call from Connells Management in Liverpool from some random woman (Luanne/Leanne?) we have never spoken to before, we were advised that the landlord failed to check his lease properly and spoke to the Block management company and guess what! We are not able to have our dog in the property. We have been given an ultimatum by the block management company to either remove the dog or move out within 2 months. After a heated phone call with the agent we dealt with in branch in which we were basically fobbed off to speak to this Luanne person. We are both extremely angry with Connells for both their service and conduct. Their failure to ensure that the correct due diligence was carried out and that they ensured that the landlord was aware of the terms of his lease has now left us potentially homeless and also having to cough up the additional fees and deposit for another rental property. We will be complaining to their official complaints team and also The Property Ombudsman in an attempt to claim some compensation for the expenses incurred by their incompetence and also for the full return of our deposit and holding fees that we paid.

Angel · 11 January 2019

★★★★★ 1/5

Trustpilot

The most shocking service ive ever had.

The most shocking service ive ever had. About to move into a house i was informed by the cleaners that were cleaning my current property that the house smelt of cat urine. So having not signed the tenacy agreement i wanted to inspect the house . As i walked in it smelt of cat pee . I informed them im not moving in . As after 3 days of cleaning the cat smell was still there . As i paid six months up front i requested my money back. Not even a phone call back. That was 19 days ago. Cheers connells andover .

Stephen · 8 January 2019

★★★★★ 4/5

Google

Had a good experience with connells from beginning to end all staff very helpful especially both Craig's would recommend

Jackie · 10 October 2025

★★★★★ 1/5

Trustpilot

Absolutely horrible service

Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!

Efe · 24 September 2018

★★★★★ 1/5

Trustpilot

Connells were used to value our…

Connells were used to value our property for our buyers mortgage. They under valued by 38,000Our mortgage company, right move, estate agents and comparable properties in the area are all in line with our agreed price.They sent a young man with a trainee child to value and now looks like the whole thing is off because our agent put a good case together with comparable properties but they won’t budge.Exceptionally incompetent and this in turn causes huge damage and distress to all involved.They did the survey for us 10yrs ago when we moved and we definitely received the results from a different house, awful experience then and awful experience now.How are they still in business considering the reviews are abysmal???

Happy · 14 October 2024

★★★★★ 1/5

Trustpilot

Company is completely disfunctional

Company is completely disfunctional, how they operate nation wide is a complete mystery. All tenants and landlords beware of them, they are more hassle than they are worth.I arranged to view a letting property in Poole, rang several times to make sure that it was still arranged and that I was still viewing the property. Now considering I live 180 miles away in Leicestershire, it's a 3.5 hour journey to the house, so I wanted to make sure it was still going ahead.Everytime I rang I was reassured that it's still going ahead, right up to an hour before... got to the house, and there were people inside (living inside)... I rang Connells and they advised that the property had been let agreed and they did not know why I was there! I had rang several times and no one had I formed me of this. 7 hours of driving in total, complete waste of time and all I got was a 'sorry for the confusion' and a 'maybe there was a miscommunication' from the person on the other end of the phone, almost like they're trying to say it's my fault!The property now says Let Agreed on the website, and the £60 I spent on petrol was wasted. Can't believe they would let someone travel 400 miles (round trip) and not tell them that the property was no longer available, even when they ring several times to make sure.The even more annoying thing is that the advert still says that there is an open day for the property later this Month, and that they need someone to move in, in August.Completely disappointed.

Chris · 7 July 2018

★★★★★ 1/5

Trustpilot

Terrible experience with Amy Tingay

Horrible experience with hall & benson. Apparently the guy who told me all the lies has now “left” the company. They did nothing to sell my house. They did not follow through with anything they said they would do. Put me a board up when I specifically requested not to do that (due to personal issues)I removed my house from being on sale with them. Fast forward a few weeks and received a debt collection letter from Connells about an EPC certificate that I hadn’t paid for. The agent who has now “left” the business. Told me I didn’t have to pay for that. I rang Amy Tingay at the debt department. Left a message, she returned my call and was the most unprofessional, unpleasant, individual. I couldn’t believe what I was hearing. Should have gone with my initial thoughts and given anything from this company a wide birth.

Amye · 10 October 2024

★★★★★ 1/5

Trustpilot

Comedy of errors with my property let

I was very disappointed with the service I received when letting my house through Connells. They were managing the let. It was almost a comedy of errors from start to finish. I'm not sure who was most upset, myself or my tenants. Initially I made 3 sets of keys so that the tenants had 2 sets and Connells had one. Connells managed to lose one set. The tenants asked for some things at the property (things that needed seeing to at the beginning of the let and they couldn't access the shed). This information was not communicated to me for a couple of months and then by email not phone. There was a small leak at the property and the tennants notified Connells but I was not informed. Because of this not being communicated, I was offered a refund of my management fee for that month but a couple of days later (without explanation) this offer was withdrawn. There were several other cases of miscommunication from Connells where the tenants had asked for something to be fixed and it was not passed on to myself. In the end I was forced to ask the tenants to contact me directly about repairs rather than going through Connells so I was essentially paying them a fee and managing the property myself. At the end of the tenancy things were no better. The tenants contacted me to give a date to vacate the property. I agreed this and notified Connells. Despite this, the company pursued the tenants for rent when they were no longer at the property. I asked for a repair at the property and the contractor they sent delayed and delayed. When I contacted them about this, they said that the tenants were not at the property whenever the contractor had visited. It seemed that again, despite managing the let, Connells had not been aware that the property had been vacated a month earlier. Finally, collecting my keys when ending the contract with Connells, staff at the office handed me a bunch of keys with both my keys and someone elses keys on it. Luckily I am honest and handed back the extra keys I was offered. Perhaps that's why mine went missing at the start of the let! I was not given any compensation for any of these mistakes, rather their head office managers tried to turn the blame on me instead. So glad to be shot of this company.

Amy · 28 January 2018

★★★★★ 5/5

Trustpilot

Great experience with Connells, St Slbans

Laura was fantastic at keeping me informed on viewings, feedbacks etc and her manner when conducting viewings was fun, bubbly and professional at the same time. Sophie was great at giving me the advice I needed for advertising and within 48 hours, I had 2 offers on the same day. Whilst that was going through she was so proactive in helping me find a new home, regardless of whether it was her instruction or another agents. Couldn't ask for more. Thank you ladies.

Nina · 18 November 2017

★★★★★ 1/5

Google

The level of performance from your branch in Letchworth Garden City is probably the worst I have ever experienced. My property was already marketed with another agent at 1% commission they offered to market our property at 0.75% - I though OK if they are that eager then give them the chance - nothing to loose. Once we accepted an offer from one of their clients which due to our family circumstance was £15k under the marketed value, the contact from the LWG office fell off a cliff. I had to chase them for updates. I asked them to find out why our Buyer was delaying the exchange dates. They said they would get back to me but I was simply ignored. The sensitivity and communication skills of this office are zero - I was phoned by the agency on my return from major surgery even though I had informed them specifically that all calls should be made to my wife until further notice. Do not use this agency - it is proving to be probably the worst agency I have ever dealt with. Just my experience.

R · 24 October 2017