Connells Letchworth reviews

★★★★★ 5/5

Google

5 Stars, Exceptional service from Andy and the team at Connells! Currently in the process of selling our property with Connells and couldn't be happier with the service. A massive shoutout to Andy, who went above and beyond for us every step of the way. His professionalism, communication, and genuine dedication made what can normally be a stressful process completely seamless. You can really tell how much he cares about getting the absolute best result for his clients. A big thank you to the rest of the team at the branch as well for being so supportive, proactive, and helpful throughout. Highly recommended!

Scott · 10 September 2026

★★★★★ 5/5

Google

We have been using Ellie as our mortgage advisor for our house purchase, and she has been beyond amazing. Ellie has such great attention to detail, and was always willing to help answer any questions we had. I would highly recommend Ellie as a mortgage advisor to anyone who might need one.

Rachael · 10 September 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Have been looking to move into the area and while looking around at various properties I couldn’t be more impressed with the service I received from Andrew Winter. Andrew was always polite and professional with a strong understanding of the market, offering practical advice without ever being pushy. This made the whole process easy and stress free, me and my wife genuinely had an excellent experience throughout.

Kristen · 10 April 2026

★★★★★ 5/5

Google

We’ve just completed on our house and couldn’t recommend Michael enough. He was incredibly helpful throughout the whole process, always quick to respond and happy to explain anything we weren’t sure about. He made what could have been a stressful process feel much easier and worked hard to find us a great mortgage deal. We’re really grateful for all his help and would happily recommend him to everyone!

Alex · 10 March 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Lizzie was so helpful during our property search. She came to multiple property viewings with us and was always so friendly and positive. Lizzie made what could have been a stressful and laborious process a really enjoyable experience. Her attention to detail and speedy communication helped us hugely and is much appreciated.

Kate · 10 June 2026

★★★★★ 5/5

Google

We had an amazing experience with Connells estate agent. My partner and I have been looking for a house as first time buyers for around 4 months. Lizzie was the first person that’s actually taken into account what we’re looking for and looked for properties that would be perfect for us. She was super lovely and made the whole process so far super easy and efficient.

Charley · 10 February 2026

★★★★★ 5/5

Google

Eve and Aaron from Connells Letchworth were fantastic from start to finish. They played a key role in getting the matter to exchange and completion, especially in the final days when they were constantly chasing all parties and keeping everything on track. As the conveyancers for the sellers in a chain, their communication and support made the process much smoother. Highly recommend them for anyone buying or selling in the area!

Asjaadh · 10 December 2025

★★★★★ 5/5

Google

We've had the pleasure of working alongside Ellie Parkinson-Lowe on two occasions now, and have found her knowledge & support incredibly helpful both times - there's a reason we we wanted to work with her again! She has consistently been prompt & thorough with any communication, and will go above & beyond to ensure we've got the best deal, all the information we need, and feeling comfortable with all decisions we make while purchasing a property.

Jonathan · 10 September 2026

★★★★★ 5/5

Google

We came to Ellie for mortgage advice and received the best possible service. We had some unfortunate experiences with previous advisors, but Ellie was absolutely amazing! She went above and beyond for us, more than we ever would have expected. Ellie made the whole process super easy for us, explained everything fully and gave us a great outcome. We will be using Ellie in the future! Would always recommend!!

C · 21 October 2025

★★★★★ 5/5

Google

We recently used Connells Letchworth to secure our first mortgage and were advised by Michael Cole. Michael was very knowledgeable, approachable and understanding of our situation. He took the time to explain things in a way that wasn’t overwhelming and kept us updated regularly. I wouldn’t hesitate to use Connells in the future.

Leah · 10 March 2026

★★★★★ 5/5

Google

Micheal Cole was amazing from start to finish helping us with our remortgage, kept us very informed the whole way through and was always on the end of the phone to help when we needed it. Micheal made the process a very easy one.

Gemma · 10 May 2026

★★★★★ 5/5

Google

We recently had the pleasure of working with Ellie Parkinson-Lowe at Connells Letchworth, and we genuinely cannot recommend her enough. From start to finish, Ellie was absolutely incredible, attentive, approachable, and always available to answer any questions we had about the mortgage process (no matter how small). She consistently went above and beyond, making the whole journey from offer to completion feel smooth and manageable. Ellie truly is the reason we now own our first home, and we are so grateful for her support every step of the way. She always had a smile on her face and brought such a warm, friendly energy to every conversation. It made what can be a really stressful time feel much more positive and reassuring. Huge thanks also to the entire team at Connells Letchworth for being so welcoming, if we ever move again, we wouldn't hesitate to go straight back to Ellie.

Sammy · 6 April 2025

★★★★★ 5/5

Google

Just had a fantastic service from Connells in Letchworth Garden City. Financial advice superb from Michael Cole. From selling to buying advice, remortgage, mortgage application. Nothing too much trouble, quick responses, knowledgeable about everything! Staff were always friendly and welcoming and Aeron was great dealing with a sale and advice.. Top team in here!

Helen · 10 December 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 4/5

Google

I would like to thank the staff at Connells Letchworth, especially Lizzie. They were very helpful and also reactive and prompt when I had any queries.

Grahame · 10 June 2026

★★★★★ 5/5

Google

Arranged to see a bungalow for my mum and dad last week and the team went out of the way, to sort everything out quickly and efficiently as they knew our situation. Andrew, met us and showed us around the property. Both myself and my partner thought he was wonderful! He was knowledgeable, informative, knew about the bungalow, the owner, the area AND the neighbours/planning etc. He was super polite and super friendly. He also offered many solutions and suggestions to issues with the property etc. Even my hard to please Mum (80yrs old, still scary) told me he was the best Estate Agent she'd experienced! Enough said really!

Sue · 10 April 2026

★★★★★ 5/5

Google

I recently completed my mortgage application journey with Ellie . Her professional support has contributed smooth completion .Thanks Connells , thanks Ellie.

Hasan · 10 June 2026

★★★★★ 5/5

Google

Having been let down by one of the competitors, I was wary of all agents but Aaron was extremely helpful and gave me new hope that I would sell! I I had to move back to Wales before the sale and Aaron was great at popping around to check on things the buyer wanted to know. Extremely helpful and a great communicator who kept me in touch at all stages and gave me great advice (even on my purchase property which was nothing g to do with Connells). Fantastic service and support from Aaron in particular but the whole team were great. Would strongly recommend!

Nicola · 10 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Fantastic experience with Connells as first time buyers!! Ellie made it a breeze! So friendly, so helpful and took the time to explain everything! Highly recommend 😊 …

Chlo · 10 March 2026

★★★★★ 5/5

Google

Andy is first class, very approachable and always there to answer any questions I've had. Definitely recommend him and the team at Connells Letchworth.

Amy · 10 April 2026