Connells Letchworth reviews

★★★★★ 1/5

Trustpilot

I do not recommend

This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.

Marta · 15 February 2024

★★★★★ 5/5

Trustpilot

Excellent Lettings Agent

I've used Connells now to.manage my properties for 12 years since 2012.on.a full management basis I've always found them competitive component and offer an excellent service particularly at Branch level.Recently we've been looked after by Sonny Munnerley who has provided us with excellent service on the occasion we've had to call upon his assistance. I would recommend Connells as a Lettings Agent

Malcolm · 19 December 2024

★★★★★ 1/5

Trustpilot

Communication is appalling

Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.

Stuart · 12 August 2016

★★★★★ 5/5

Google

connells estate agents letchworth were by far the best estate agents I have used,from start to finish they were professional yet so friendly and caring,our flat sold and was completed in 7 weeks,fantastic service by connells and shoosmith solocitors,I would highly recommend both.a special thanks to craig and jodie but most of all Imogen,I bombarded her with phone calls and emails and every single message was replied to the same day,she was an absolute star.thankyou all so very much for all your time and effort Michelle ball.

Kennymichelle · 24 October 2019

★★★★★ 5/5

Google

I can’t rate Connells highly enough. They’ve played a massive part in both my sale and purchase. The staff at Connells worked well to sell my house with all staff making a contribution. From the beginning they’ve been friendly, professional and guided us through the process. Where they really came into their own was with the actual exchange, completion and move, with Imogen Williams doing her utmost to help, contribute and advise me through my purchase with a difficult vendor (outside of Connells). I really can’t thank them enough for all their help. Highly recommended.

Thomas · 24 October 2019

★★★★★ 1/5

Trustpilot

Extremely rude

Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.

Jean · 25 September 2020

★★★★★ 1/5

Trustpilot

Intentional Missed Call

I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!

Mecham · 12 December 2024

★★★★★ 1/5

Trustpilot

Connells Malvern- Awful Experience

Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.

Danielle · 29 January 2024

★★★★★ 1/5

Trustpilot

*DO NOT USE THIS COMPANY UNDER ANY…

*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!

Rob · 28 January 2024

★★★★★ 2/5

Trustpilot

Connells

Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !

Reviews · 7 May 2024

★★★★★ 5/5

Google

Connells in Baldock/Letchworth did exactly what they promised. We were inundated with viewings from the word go and they sold our house in 3 weeks! We did not expect it all to move as quickly as it did. A brilliant team to work with. Very impressed.

Fay · 25 February 2024

★★★★★ 1/5

Trustpilot

Cancellation scam and a bunch of money…

Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars

Lee · 8 January 2024

★★★★★ 1/5

Trustpilot

Not recomanding this company

Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!

STEFAN · 19 July 2023

★★★★★ 5/5

Google

Pleased with the service provided by the team at Letchworth. Very accommodating when I asked for various viewings to check on potential issues with the property and prompt with their communication. Thanks! Jorge

Jorge · 10 October 2024

★★★★★ 5/5

Trustpilot

Mary Kate was lovely and so helpful…

Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim

Kim · 18 July 2024

★★★★★ 4/5

Google

Unfortunately I received a phonecall from a male stating they were from Connells head office. They asked if they could speak to Travel Dawn! That’s not my name even the right way round. He then laughed and found it funny that he’d got it so wrong. Not a great first impression!

Dawn · 23 October 2023

★★★★★ 5/5

Google

-Jodie is a superstar and really personable. -Imogen was great. -Craig is one of those people whose emails come off as a little blunt but is actually very nice on the phone. Very happy customer.

Matt · 23 October 2023

★★★★★ 5/5

Google

All staff have been very pleasant, in particular Imogen who is always so cheerful and helpful. Smooth process from start to finish. I will be using Connells Letchworth again in the future.

Marie · 24 October 2018

★★★★★ 5/5

Google

So pleased we chose Connells estate agents in Letchworth to sell our home. The team are friendly, high energy and professional.

Jacqueline · 19 March 2025

★★★★★ 5/5

Google

I would recommend the Connells Letchworth Team; they made the difference in their team effort and made the House Sale happen for us; all whilst keeping good communication and friendly professionalism throughout.

Johnathon · 10 October 2024

★★★★★ 1/5

Trustpilot

DO NOT PUT YOUR PROPERTY ON WITH…

DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.

Chris · 6 December 2023

★★★★★ 1/5

Trustpilot

Conells west bromwich

Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.

Consumer · 14 September 2021

★★★★★ 1/5

Trustpilot

Ex Branch Manager

Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?

Brad · 5 December 2023

★★★★★ 5/5

Google

My partner and I were first time buyers and purchased from Connells Letchworth. I personally found them to be pro-active and helpful from the start. From mortgage advise to updates, I was wel informed throughout. Wasn’t in any hurry to buy but they made it possible. Special mention to Imogen and Nick for being helpful and professional throughout. Great branch and great staff.

Alfie · 24 October 2018