Trusted Agent profile · Letchworth Garden City
★★★★★
1,793 reviews across 2 platforms
Works Road, Letchworth Garden City, SG6 1FR
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Letchworth Garden City, at Works Road, is rated 4.9 out of 5 across 1,793 reviews on two platforms, including 236 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Letchworth Garden City.
Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
5/5
GoogleI have been with Cinch store since they took over the Letchworth (as it was called previously, Secure Store). As always, you're a little bit sceptical when another company takes over your account. They have improved the facility/security immensely and I find the ladies on the desk so helpful in particular, Molly. My unit is easily accessible and they offer very good rates. would 100% recommend Cinch storage (Letchworth) to anyone, in fact I have plenty of times :o)
5/5
GoogleAmazing service - Molly was so helpful and supportive regarding payment options. Kept me informed and updated every step of the way. Fantastic friendly company
5/5
TrustpilotFriendly and professional storage facility
Have used this storage facility when it was SMC Storage but it recently became Cinch Storage. It's less than a week since we resumed storage and we were delighted to find Stuart, a former member of the SMC staff, was still running the office. He welcomed us back and, as a Cinch employee, is showing the same dedication to its efficient running. He is always extremely friendly, helpful and courteous - thoroughly recommend the facility.
Diana, this is a wonderful review. Thank you very much for your 5* review. It has been an absolute pleasure to be able to assist you and Ted in finding the right storage for you!
5/5
TrustpilotFatima was fantastic help in finding my…
Fatima was fantastic help when I had difficulty in finsing my unit, Andreana was amazing helps too thank you!
Hi Channing, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotAttention to detail second to none.
Service from all the guys including Jason, Aaron and Matt was second to none. Extremely helpful and attentitive during the whole process. Would recommend Cinch to anyone!
Thanks Greg for an amazing 5* review. I'm really pleased we all had the chance to help make storage as simple and easy as it could possibly be for you. Best of luck in your new home!
5/5
TrustpilotA little storage gem!
A little gem hidden behind Esso petrol station, the storage was brilliant and the customer service was excellent (thank you Stuart, you were very helpful and accommodating!). Would use cinch again!
Thank you for your 5* review Kieran, it was a pleasure to look after you here at Brighton Cinch.
5/5
TrustpilotHuntingdon branch fantastic
Huntingdon branch fantasticI have had 2 months between houses and had to store all belongings in 3 units. The team at Cinch in Huntingdon - Stuart, Alison and Nav - have been fantastic. Always really helpful and friendly and it's been an absolute pleasure dealing with them.Units are great too - I used indoor ones - 24 hour easy access, clean, and all sizes to suit needs.
Hi there, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotLovely storage place will use again
We really appreciate your lovely feedback, thank you!
5/5
TrustpilotReally easy to set up a 3 month storage…
Really easy to set up a 3 month storage contract - Craig was very helpful, showed various storage unit sizes and got the paperwork sorted quickly.
5/5
GoogleLauren and Robyn were fantastic, very helpful and answered all my questions with ease!
Hi Katrina, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotTook a lot of the stress out of moving home
Responsive and helpful customer service, particularly from Jason. Took receipt of delivery on large bulky items which meant I could get items delivered straight to the storage unit rather than hire a van and move to the unit myself. Reasonable and competitive prices. Good storage choices and availability. Good accessibility (24hrs and staffed 8am-6pm most days) with close parking onsite and plenty of trolleys to move furniture. Large goods lift easy to operate and always in working condition.Couldn’t fault the service received, so would definitely use again, and recommend to others.
Thanks for the 5* review Josh . We always strive to be as flexible as possible. It was a pleasure looking after all your storage needs.
5/5
GoogleStaff (especially Mollie) are knowledgeable, helpful and super friendly. Nothing is too much trouble. Facilities are modern, clean and well maintained. Prices are competitive. Would recommend.
5/5
TrustpilotMY APPLICATION FOR A QUOTE WAS SWIFTLY…
MY APPLICATION FOR A QUOTE WAS SWIFTLY FOLLOWED UP BY CRAIG.HENCE A AGREEMENT TO SATISFY MY NEEDS DONE SO WITHIN 24HOURS.AS ONE DID SO PLACING ITEMS INTO STORE COMPOUND AT SHEERWATER, CRAIG DEALT WITH MY ONSITE INDUCTION AS WELL,AIDING ME WITH MY ITEMS FROM CAR TO STORE ROOM.THANKYOU FOR YOUR PROFESSIONAL HOSPITALITY CRAIG.REGARDS PETER
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
4/5
TrustpilotFantastic
Fantastic! Thank you to Tom Lacey who was extremely patient while we faffed around deciding what was the best solution :) absolutely brilliant and I love the new machine!!!
Hi King Sunny, We are pretty sure you have the wrong company. Did you mean Cinch Cars?Best Wishes, Cinch Storage
5/5
GoogleReally helpful, providing sensible and flexible solutions when the booked space was not enough. Polite and cheerful staff. Access was easy yet obviously secure.
5/5
GoogleRobyn, Lauren and Zac were amazing, lovely staff and facilities would definitely recommend!
Hi Daisy, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotThanks Southend branch
Thanks Southend branch. Straightforward move in. Informative and keen to make sure I got the best deal to manage my finances. Moving is stressful. Working with Cinch is not ❤️
3/5
TrustpilotOur office contact Nav is great
Our office contact Nav is great, super helpful and great communication. He makes our life so much easier as a small company.Really disappointing that Cinch regularly implements large price rises, with no notice, nearly doubling our rental price in the 2 years since they took over.
5/5
GoogleMy mother received the most courteous and professional service from both Leah and Lauren. I loved how warm; friendly and informative they were. It’s always a daunting task seeking the best self storage unit to secure your most prized…. But these two gems made our decision REAL easy… great prices- great service secure units…. Couldn’t ask for more….
Hi Kim, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotSatisfied customer
The whole process of storing the contents of a small outhouse that I was having renovated was made easier by the helpful attitude of manager (Jason) He explained the likely cost and the way the system worked clearly to myself as one who had never used self storage.Cost for 4 weeks was half price and fitted my requirements exactly.
Thank you for a fab 5* review Brian. We will always be helpful and explain how storage works with clarity.
5/5
TrustpilotGreat for Business use
Bicester has been great for the business has really helped us out when needed. Nigel and Leanne have even taken in my parcels and kept them secure until I next visit.
4/5
GoogleReally good service by Joe and team, friendly and always quick to respond. Good value for money and perfect for our needs.
5/5
TrustpilotHighly recommend Cinch Storage in…
Highly recommend Cinch Storage in Enfield! The facilities are clean, secure, and easily accessible. The standout experience, however, was the exceptional customer service provided by Andriana. She went above and beyond to ensure I had everything I needed and made the whole process seamless. As a happy customer, I would definitely use Cinch Storage again and recommend them to anyone in need of storage solutions.
Hi Shay,Thank you so much for your wonderful 5* review of our Enfield store and team!We really appreciate your business and hope to see you again soon.Sincerely,- The Cinch Self Storage Team
5/5
TrustpilotGreat customer service
Great customer service. Jason was a star in showing me around different unit sizes and flexible with start dates. Made storage planning easy when breaking chain on a property.
Thankyou for a brilliant 5* review. I'm really pleased we could be so helpful in showing you the various options we have.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Letchworth Garden City.
