Berkley Estate and Letting Agents Leicester reviews

★★★★★ 1/5

Google

Very poor customer services. Enquired about a property in Leicester which was SSTC. The agent (Jake) said the seller was open to offers, so I placed an offer. Once this was placed, I was told the seller was happy and I’d hear back immediately. After constantly messaging for updates, it became very clear Jake was ignoring my messages. I rang the office and explained the situation, yet again they never came back to me and I was being ignored. Not every professional at all. The least I would expected was a simple “yes” or “no” then I wouldn’t have wasted my time chasing.

Fresh · 17 November 2025

★★★★★ 1/5

Trustpilot

Really wanted to give a zero

Really wanted to give a zero, the communication from this company is abysmal, they never answer the phone and take an eternity to reply to emails. We did manage to book a viewing of a property we really wanted and were in a position to buy but nobody from the company turned up for the appointment and again I was unable to contact anyone. I wonder if the vendors are aware of the way they are marketing their property because if it was me I’d soon be looking for a new agent. Disappointed I wasted my time trying to pursue this house when I have better things to be wasting my time on.

Rob · 10 August 2026

★★★★★ 1/5

Google

Updating my review further. Still giving 1 stars, to the response that the work is "nearly complete". This is what a completed piece of work looks like on your online portal. 10months ATLEAST of mould and water damage from a leaking toliet. In case your wondering what that very enticing brown stuff is. that is MDF, so water logged it crumbles like loo roll. Despite 10 months of complaining about this only bothered to put in the work now and STILL not completed all the tasks addressed. Still the wood has not been fixed and now we have open exposed pipes in our flat and a constant dampness to the point it takes over 5 days for our clothes to dry. For those looking for such a luxurious property at 800pm (which they will bump up to probably £950+) Look no further than flat 35 The River buildings. Where your Landlord is happily overseas not answering any phone calls but still taking all that UK profit. Your company is absolutely shameful, how you can allow landlords to control the Maintenance and refuse repairs yet have the audacity to ring up my partner asking for our rent on the day its due (when we pay our rent consistently and on time) is blood boiling. Companies like yours make me ashamed of this country where greed comes first and people come second. As previously stated for your own mental wellbeing avoid this company, avoid their landlords and don't trust a word that they say.

Cameron · 20 June 2023

★★★★★ 4/5

Google

We had a bit of a troublesome landlord but Berkeley made it bareable, especially Daniel, he is a credit to Leicester Berkley agency Thank you so much and best of luck with the landlord and the future

Donna · 27 November 2025

★★★★★ 5/5

Google

Liam, Zach and the team here have looked after the letting of my property for the past couple of years and have been exceptional. Working as true partners they have taken all the worry and stress away. Living in Dubai this was really important to make sure my property is in great hands with trusted people who make the right choices. In a world where many agents offer similar services, it is great to work with a team who stand out above the rest.

James · 20 June 2020

★★★★★ 1/5

Google

10 months of waiting for maintenance to be done. Being mislead constantly ringing them over 50times "go onto the online portal", "we have someone to do the maintenance" nothing being done! There is now mould coming through into the bedroom area from a 10month long damaged pipe. Water damaged woodwork and broken heaters. Avoid this company like the plague

Cameron · 20 June 2023

★★★★★ 5/5

Google

I have recently sold my house with Alex's help at Berkley's. I cannot speak highly enough for the professionalism, efficiency and the level of support throughout the sale process. Nothing is trouble and everything is sorted very quickly indeed. Alex is pure gold! I have no hesitation in recommending Berkley's Leicester office and Alex in particular of course!

Maria · 20 June 2023

★★★★★ 5/5

Google

I have recently dealt with Alex Broadley and Sam Nealon at Berkley. Both were extremely efficient and helpful. We obtained the price we were after and despite the process starting just before Coronvirus lockdown, they have managed to stay in touch with the prospective buyer and completion has happened. Thank you and would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 20 June 2021

★★★★★ 4/5

Google

Berkleys Sales and Lettings thank you very much for all your helping in rental and sales and for making everything go smoothly and swiftly as possible. A special thanks to Sam, Alex and Zack for going above and beyond with the selling of my house. I would definitely recommend Berkeley for their friendly and supportive approach when it comes to property.

Hemani · 20 June 2020

★★★★★ 5/5

Google

The staff at Berkleys were very helpful, great communication leading to a smooth stress free process

Tiffany · 28 September 2025

★★★★★ 3/5

Google

Why only 3 stars? Well, from a sales point of view Alex Broadley has been excellent, very helpful, informative and attentive. I would recommend Berkeley’s to sell your house. From a lettings perspective, however, I have the opposite point of view. My stepdaughter has been renting a property managed by Berkeley’s for 18 months now and they have only visited the property twice - both times were dire emergencies. When I raised concerns about fire safety, Alec Dilkes refused to visit the property until I contacted Leicester City Council and they still haven’t taken any action 12 months later.

Ian · 20 June 2020

★★★★★ 5/5

Google

Great service from Chantelle and Paige. They are professional, efficient and pleasant which obviously helps when going through the challenging experience of moving home. Would highly recommend these guys! Zach is a good addition to the team. Thankyou Zach for sorting all the issues at the property.

Farrah · 20 June 2020

★★★★★ 1/5

Google

After renting a property for three years I’d suggest that you don’t choose to deal with them. They refused to fix anything with the house (damp, broken door) despite every plumber stating it’s disgusting. After almost 2 years they fixed the issue and increase the rent forcing us to pay to get a new contract as well. They also chose to withhold the deposit for well beyond the legal 10 days and lied constantly about it. There is probably a reason why I never spoke to the same person twice when dealing with them as well.

Tommy · 21 June 2019

★★★★★ 1/5

Google

Stay far far away from this dreadful Estate agents. I had the unfortunate privilege to rent a house a few years ago. They do not pass any information onto the landlord In regards to issues with the property. They also kept our deposit! Stay far away from these charlatans!

Mikey · 28 October 2025

★★★★★ 1/5

Google

I rented a property in city centre. It had a leak in the roof from day 1, which was never fixed in the entire 8 months I lived there - leaning every single time it rained - I reported this manyyyy times. They knew about this leak prior to me moving in, said nothing about it and essentially lied. The contract who came to look at the it confirmed this to me. Also, the front door on the building was broken and they didn’t fix this for ages also - we had homeless people coming into the building, taking drugs and drinking in the hallways. Multiple occasions I left to go to work @ 6am and had to walk past people passed out in the hallways. I also had someone try open my door at 4am on two occasions. After reporting this as extremely unsafe nothing was really done. The door did get fixed eventually, but after months and months. Only positive is I got my full deposit back, which I expected half to be taken for the leak, although completely out of my control. Really bad experience.

Ryan · 20 October 2024

★★★★★ 1/5

Google

Avoid, especially if you are a student. If I could leave zero I would, it’s a shame I couldn’t leave a review 8 years ago. Whilst living in a Berkley managed property we had some property stolen that was left there on a retainer. The only keepers of keys were Berkley as far as we were aware at the time. Despite providing evidence of damage upon moving into the property. Upon leaving Berkley attempted to charge me twice my deposit for repairs of the same damage. Lies were told, staff were manipulative, verging on slander and libel. It would have gone to court were it not for the time lost and stress caused to myself, as well as the loss of earnings going through the process. I lost my deposit but didn’t have to pay any more in order to sate an obvious desire to squeeze out as much money as possible. Save yourself the hassle and don’t use this agent. I’d recommend to others that nobody else does either.

Joseph · 21 June 2018

★★★★★ 5/5

Google

Natalie was a pleasure to deal with , nothing was to much trouble and the rest of the team backed it up

Mark · 25 February 2025

★★★★★ 5/5

Google

I used Berkley as they sold a neighbours house and he recommended them, from the initial visit to the completion John, Liz and the team kept me informed on progress, if I needed anything chasing up they were all only a phone call away, I found the staff to be knowledgeable and kind, I would recommend them if you are selling your property, no problem, A* customer service, which took out a lot of the hassle of moving house, keep up the good work all at Berkley and all the best for the future, Trevor and family

Suspiciously · 28 October 2016

★★★★★ 5/5

Google

I used Berkley as they sold a neighbours house and he recommended them, from the initial visit to the completion John, Liz and the team kept me informed on progress, if I needed anything chasing up they were all only a phone call away, I found the staff to be knowledgeable and kind, I would recommend them if you are selling your property, no problem, A* customer service, which took out a lot of the hassle of moving house, keep up the good work all at Berkley and all the best for the future, Trevor and family

Trevor · 21 June 2016

★★★★★ 5/5

Google

Cannot thank Daniel enough for helping us find a rental property for our family. Any issues have been dealt with professionally and promptly by the team, cannot recommend enough.

Erika · 20 October 2024

★★★★★ 5/5

Google

Perri has been genuinely excellent with support and assistance I would highly recommend using the Co and Perri in particular

Ben · 20 June 2023

★★★★★ 5/5

Google

Alex has been great throughout our time dealing with Berkeley. Great knowledge of the local area, punctual and professional.

Matthew · 20 June 2023

★★★★★ 1/5

Google

All well and good when they want to sign you up for tenancy. But once in tenancy, any issues are passed up and you’re told to ‘report it online’ - for it to then get swept under the rug and nothing to be actioned. Poor service, the point of having staff in a Lettings team is for assistance even if they do have an online service. Whereas it seems the Lettings team solely rely on their online platform, rather than to deal with the matter personally. And this is a review coming from the head of property management at another Lettings agent. Do better!

N · 17 June 2024

★★★★★ 1/5

Google

Been ringing for the last few days no answer or returning calls since 3/8/20. There's no point advertising house for sale if there's no one answering the phones. I'm only guessing they think I'm not a genuine cash buyer my wife rang from a different number they answered straight away clear indication they don't want to deal with me only one can guess why oh well plenty of other estate agents out there to buy from. Update they did answer finally on the 5/8/20 unfortunately the property is sold that I was going to enquire about but its still on right move God knows if its sold or not The reason not answering calls is they short of staff and mainly due to covid-19 hence which we totally understand but if your advertising properties for sale then you need to make an effort to answer calls or reply to voicemails otherwise keep it closed and stop advertising properties keep your self safe until ppandemic is overNegativeResponsiveness, Professionalism

Mo · 20 June 2021