Trusted Agent profile
★★★★★
1,395 reviews across 2 platforms
27 High Street, Yeadon, Leeds, LS19 7SP, LS19 7SP
William H Brown's Leeds office at 27 High Street is rated 2.4 out of 5 across 1,395 reviews on two platforms, including 170 Google reviews rated 4.9.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
5/5
GoogleWe recently bought our first home through William H Brown Yeadon and couldn’t rate them enough. Ben and the team were fantastic the entire process and were so helpful, friendly and professional. They made the whole process as smooth and “stress free” as possible and don’t think we’d have had the same positive experience without them. 100% recommend. Thanks again :)
Thank you for taking the time to leave us this amazing 5* review and recommendation Bronte. Kind regards Lucy, Customer Relations.
5/5
GoogleWe just completed our purchase through Yeadon branch recently. Staff was very helpful and nice, especially Ben who was responsible for our purchase. He was always there when we called to ask questions and was really good with communication between the sellers and us. We met some staff members when we picked our keys at the branch, they are all very friendly. Highly recommend their service. -- Kathy
Thank you for your brilliant 5* review and thank you for your recommendation rachael X. Best wishes, Lucy, Customer Relations.
5/5
GoogleMassive thank you to Dan Halliwell the mortgage advisor for all you have done for us, you have really gone above and beyond for us. We would have found this process so difficult without you. You made it easy and enjoyable. We are so pleased with the service and products you provided. Thank you so much also to Jacqueline Butterworth who guided us through the whole process expertly, was always available to help us and answer our questions throughout. Would highly recommend!
5/5
TrustpilotI cannot recommend William H Brown…
I cannot recommend William H Brown highly enough, especially Sophie and Nichola, who have been absolutely fantastic throughout the process of letting my property. Their patience, professionalism, efficiency, and dedication were truly impressive.From the moment my property was valuated and listed by Sophie, both ladies have kept me well-informed, handled everything seamlessly, and found a suitable tenant within just a few days! Their knowledge of the market, proactive communication, patience with my numerous questions, and attention to detail made the entire process stress free.Thank you, Sophie and Nichola, for your hard work and commitment. I look forward to working with you again in the near future!
1/5
TrustpilotKeep pestering me despite house selling months ago
Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!
1/5
TrustpilotUnprofessional
I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic
5/5
GoogleThe team at William H Brown were wonderful. We couldn't have asked for better service - from our very first meeting in the office right up to the day of our house move. Ben, Tom, and George were all so lovely and kept us up to date every step of the way. Buying our first home was so more pleasant and much less stressful thanks to the guys at this branch!
Thank you for your wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIts been 5 years since I moved out of a…
Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.
5/5
TrustpilotHeadingley Branch were fantastic
Headingley Branch were fantastic with my recent move. My first contact was with Reiss who was helpful and proactive form the start which set my mind at ease. If he wasnt able to take my call at any time then the other members of the team, Daisy and Lauren, were always able to help. I felt confident that whoever I spoke to was able to give me the correct information and I was kept informed of the need for any further information required from me. Moving house is very stressful but the team at WHBrown made it really easy. Cannot reccomend them enough.
5/5
GoogleManager Tom has been extremely professional, helpful and supportive during the five month process of buying a property in Rawdon. He excels at communication and has an eye for detail. The other branch staff are also outstanding and work as a brilliant team. I recommend WHBrown Yeadon branch based on my personal experience.
Hello Sally, Thank you so much for your wonderful 5* review! We're thrilled to hear that Tom and the team provided you with such professional and supportive service throughout your property purchase. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
1/5
TrustpilotAvoid WH Brown!
Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation
1/5
TrustpilotI dealt with the one in Leeds and I…
I dealt with the one in Leeds and I must say I regretted! communication was bad and the person I dealt so cold Manager Roxanne ;ignore my calls and I have to call several time to receive an email I had told I would get and when on the phone obviously I was frustrated and I wanted to solve an issue and I asked if I can have someone higher than her and she process to terminate the phone 🥶such a Cold person and a bad customer service ever. I wish I had read the views before I engaged with them, but saying that a lady called Daisy was so polite and kind and professional. They give you a lot of promises and they are after your money guarantee. Avoid
1/5
TrustpilotUseless, uncommunicative liars who are after your money.
There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.
1/5
TrustpilotDiddled me OUT OF MY LIFE SAVINGS!
They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.
5/5
GoogleWould like to say a massive thank you to Daniel Halliwell for all his help with me buying my first house on my own. He explained everything from start to finish and went above helping me find the right mortgage for me and the property I wanted to buy.
Thank you for taking the time to leave us this great 5* review Pauline. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter over a year of trying to sell my house I changed to w h brown Yeadon,they sold my house in 2 weeks ,George and Tom were very helpful ,professional and kept me informed along the way,I would recommend them to sell my next house.thankyou so much
Thank you so much for your fantastic 5* review Roger! We're thrilled to hear that George and Tom were able to assist you in selling your house so quickly and kept you well-informed throughout the process. We truly appreciate your recommendation. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotReally positive experience
My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.
1/5
Trustpilotthis company are self deluding idiots
this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct
5/5
GoogleAmazing team could not fault anything throughout our whole selling and buying process. Charlotte and George were fantastic throughout the whole experience even when we ran into some issues the whole team helped get them sorted and went above and beyond to get everything sorted for my family. We will recommend to anyone as they are by far the best agents we have ever used. Thankyou all for your hard work from start to finish!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave us a five-star review. We are happy to hear that Charlotte and George have been fantastic and went above and beyond. We wish you all the best for the rest of your sale. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotSo we had called up about a property
So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service
5/5
GoogleTom and the team have been brilliant at handling our house sale in Yeadon. Communication and transparency has been spot on. As first time sellers, they really took the time to help us through every stage of the process. Couldn’t recommended them enough!
Thank you so much for your wonderful 5* review Laura! We're thrilled to hear that Tom and the team were able to guide you smoothly through your first house sale. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleMe and my partner have just purchased our first home and Tom was absolutely brilliant throughout the whole process, his service and communication with us throughout I cannot fault. He made it so smooth for us and was always on top of chasing solicitors and providing us regular updates. So nice to deal with someone like that through what can be a stressful time.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Leeds office has 1,395 reviews across two platforms: 170 on Google, 1,225 on Trustpilot (across the whole business).
William H Brown Yeadon is rated 2.4 out of 5 across all 1,395 reviews, and 4.9 out of 5 on Google from 170 reviews.
William H Brown Yeadon, 27 High Street, Yeadon, Leeds, LS19 7SP, LS19 7SP.
