William H Brown Horsforth reviews in Leeds

★★★★★ 1/5

Trustpilot

To be very honest If I could I would…

To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.

Rebecca · 7 October 2023

★★★★★ 5/5

Google

Recently purchased a property listed with William H Brown. We mainly dealt with Connor, who was fantastic throughout the entire process. Kept us up to date with the process, approachable at all times and easily contactable. Would highly recommend dealing with this branch.

Alexander · 24 October 2022

★★★★★ 1/5

Trustpilot

Dishonest and Cheats

What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 27 September 2023

★★★★★ 1/5

Trustpilot

The worst letting agents ever

This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.

Peter · 20 September 2023

★★★★★ 1/5

Trustpilot

Terrible Service

Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.

Lucas · 18 September 2023

★★★★★ 1/5

Trustpilot

Unprofessional. They breached the code of conduct and duty of care to me.

Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!

Alexander · 18 September 2023

★★★★★ 1/5

Trustpilot

I have experienced very poor customer…

I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.

Ayge · 12 September 2023

★★★★★ 1/5

Trustpilot

What a complete bunch of thieves and…

What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 12 September 2023

★★★★★ 1/5

Trustpilot

Were not clear and transparent about…

Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.

Dawn · 7 September 2023

★★★★★ 1/5

Trustpilot

Terrible

Same review I've left on Google: Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property. As a date I'm selecting the 10th of July as that's the time we got our keys.

AleVa · 30 August 2023

★★★★★ 5/5

Trustpilot

Fantastic service

I could not recommend the service I got from William H Brown (Horsforth) enough. I purchased a property through them and Jacqueline was absolutely fantastic from start to finish, she was always prompt in replying to e-mails and would even chase and follow up any delays with solicitors. Thank you so much!

David · 5 May 2021

★★★★★ 1/5

Trustpilot

very bad service

put house up for sale in march not had any viewings and not 1 phone call from i emailed them to give 28 days notice still no phone call to ask why i was ending the contract with them spoke to someone who has his house up for sale down the road and it is the same for him its like they dont care

Gene · 28 July 2024

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience - Stay away!

My experience with William H Brown has been nothing short of frustrating and disappointing. We initially approached them to rent a property for a 6-month period, only to discover later that the contract we signed was actually for a year. This information wasn't clarified until I proactively reached out to them at the 5-month mark to inquire about the next steps.Throughout our tenancy, we encountered numerous issues with the flat, but the most concerning problem was the recurring leaks in the main bathroom. The first leak prompted an engineer's visit, which appeared to address the issue temporarily. However, the second leak occurred in the same bathroom, leading to further damage. Both the bathroom carpet and adjacent corridor were soaked, and even the walls suffered water damage.The response from William H Brown was to remove the bathroom carpet and leave behind an industrial-sized fan and dehumidifier, instructing us to run them as much as possible. We complied with their instructions diligently for an entire month, then two, and even three, yet received no communication or updates from them.Eventually, after three months of enduring this situation, we were informed that the landlord intended to repossess the property for repairs. However, just before our departure, a representative from William H Brown approached us, suggesting that we stay in the property due to the challenges we had endured. This was an incredibly insensitive proposal, considering the prolonged inconveniences we had faced.Not only did they leave us with an unusable bathroom filled with machines and cut pipes, but they also left the flat without carpets, exposing metal fixtures where the carpets used to be attached. Despite being unable to use the bathroom for three months, no rent reduction was offered.To make matters worse, even after vacating the apartment for a month, we have yet to receive a refund for the electricity consumed by the industrial machines they left behind. Our attempts to contact them have been met with empty promises of returned calls, further adding to the unprofessional and distressing experience.In conclusion, my encounter with William H Brown has been marked by a lack of professionalism, poor communication, and an utter disregard for tenant well-being. The entire situation has caused significant stress and frustration. Based on this experience, I would strongly advise against considering their services.

Sérgio · 20 August 2023

★★★★★ 1/5

Trustpilot

For 3 years I contacted WHB to sort out…

For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!

Louise · 18 August 2023

★★★★★ 5/5

Trustpilot

Consistent excellent service from W.H. Brown

Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much

Jane · 2 September 2022

★★★★★ 5/5

Trustpilot

We were buying a house from WHB and we…

We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team

Justyna · 1 June 2021

★★★★★ 1/5

Trustpilot

Underhand

I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.

Andrew · 14 July 2023

★★★★★ 1/5

Trustpilot

I let my property with William H Brown…

I let my property with William H Brown and have been disappointed by their service at every turn.

Nick · 9 January 2026

★★★★★ 1/5

Trustpilot

William H Brown

William H Brown - Scunthorpe. Initially , friendly staff but as time elapsed it became evident they weren’t interested in my plight as a tenant. However it was only until very recently I realised that one staff member in particular considered it acceptable to make stuff up and frankly her motives in hindsight seem racist. It’s not a word I use lightly either. I would be very concerned if you were to rent a property with this company and specifically this branch. Whilst I have absolutely zero proof to validate my opinion , the overwhelming feeling I have as a result of dealing with this person’s lies isn’t going to go away in a hurry.

GamorneiOne · 29 June 2023

★★★★★ 1/5

Trustpilot

William Brown of Swaffham and William…

William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.

Chambers · 26 June 2023

★★★★★ 5/5

Google

Sold our house in a difficult market Thank you to Jacqueline for your help

David · 22 July 2024

★★★★★ 5/5

Trustpilot

Hanna was my mortgage advisor.She was…

Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.

Richard · 16 April 2024

★★★★★ 1/5

Trustpilot

Lettings yes. Property management no.

Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.

JDev · 4 October 2024

★★★★★ 5/5

Trustpilot

I highly recommend William H Brown…

I highly recommend William H Brown Stevenage. Jack Elston has made the sell of my property and move hassle free. So polite and quick to answer any questions. Thank you Jack for all you and your team have done.

Sue · 17 October 2022