William H Brown Horsforth reviews

★★★★★ 5/5

Google

I can't recommend William H Brown highly enough, in particular Tom for all his support and hard work in valuing and helping to sell my home. His knowledge of the local market is excellent, and he was both honest and fair in his valuation which helped lead to a quick sale at a value I was happy with. In addition, Charlie has been a great help on multiple occasions with mortgage advice and has been very proactive in securing the best deals for me. The team at William H Brown are all attentive and responsive throughout the process, which makes a real difference to the buying and selling experience.

Tom · 24 June 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 4/5

Trustpilot

Team at Oakwood Leeds will do for me.

Team at Oakwood Leeds were good from start to finish with our sale. Viewings arranged as soon as it was on the market and serious offers received immediately. George, Nathaniel and Ayesha were friendly, polite and responsive throughout and, to be fair, I'm not easily impressed but they worked well with me. No complaints.

Patricia · 15 May 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

Got in touch with W H Brown estate agents to view a property. The estate agent who showed us round was friendly and knowledgeable. We didn't end up interested in the property but we registered with Jacqueline to be alerted to any properties that would suite our requirements. Jacquie is professional, friendly and knowledgeable. They stayed in touch with us throughout the sale of ours and our onward property search. (with another agent) I would recommend them in terms of how thorough and professional they are.

Jade · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

William H Brown dealt with the sale of my property and they did such a great job in making the process really smooth. Jacqueline and Tom and their colleagues went beyond their duties to the smallest detail. It took about 6 months roughly to sell but they did it. I would highly recommend William H Brown if you decide to sell your property as they offer excellent and quality service. Thank you for your help and support you provided me and my husband.

Anna · 25 August 2025

★★★★★ 5/5

Google

We are currently dealing with Jacqueline at the Horsforth branch who is assisting in the sale of a property which has fallen in to Probate. We have continued to receive an excellent service throughout the process and Jacqueline has been extremely professional and compassionate, offering advice on many aspects of our sale. She is a credit to her team and WH Brown. Thank you so much for everything you are continuing to do for us.

Frenchie · 24 October 2023

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 1/5

Trustpilot

I dealt with the one in Leeds and I…

I dealt with the one in Leeds and I must say I regretted! communication was bad and the person I dealt so cold Manager Roxanne ;ignore my calls and I have to call several time to receive an email I had told I would get and when on the phone obviously I was frustrated and I wanted to solve an issue and I asked if I can have someone higher than her and she process to terminate the phone 🥶such a Cold person and a bad customer service ever. I wish I had read the views before I engaged with them, but saying that a lady called Daisy was so polite and kind and professional. They give you a lot of promises and they are after your money guarantee. Avoid

Tzeta · 17 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Trustpilot

Emma Mackintosh

Review for Emma Mackintosh of William H BrownI recently had the pleasure of working with Emma Mackintosh at William H Brown, and I can confidently say that she went above and beyond in providing an outstanding experience.From the start, Emma was incredibly pleasant to deal with. She exuded professionalism and warmth, making what could have been a stressful process much more manageable. Her approachable nature made every interaction with her smooth and enjoyable, which isn’t something I can say for every professional I’ve dealt with in this field.What truly stood out was how quickly she responded to any queries or concerns I had. Whether it was via email or a phone call, Emma was consistently prompt in providing updates or answering my questions. This level of responsiveness is rare and showed how dedicated she is to ensuring a seamless experience for her clients.What I appreciated most, however, was how Emma dealt with me on a human level rather than just as a customer. She took the time to understand my needs and concerns, showing genuine empathy and care throughout the process. Her ability to connect on a personal level while maintaining professionalism made all the difference. I never felt like just another transaction; Emma truly made me feel valued and respected.In summary, Emma Mackintosh sets a high standard for service at William H Brown. Her pleasant demeanor, quick responsiveness, and human-centric approach make her an asset to the company and a joy to work with. I wouldn’t hesitate to recommend her to people looking for a professional who genuinely cares about her clients.

Amin · 21 November 2024