Trusted Agent profile · Leeds
★★★★★
1,265 reviews across 2 platforms
110-112 New Road Side, Horsforth, Leeds, LS18 4QB, LS18 4QB
William H Brown's office in Leeds, at 110-112 New Road Side, is rated 2.2 out of 5 across 1,265 reviews on two platforms, including 76 Google reviews rated 4.5.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
1/5
GoogleFrom my bad experience I have to say that do not purchase any property with the corporate sale. It is just a hidden Auction. We had to increase our offer so many times for no reason also even we have been told that to choose a solicitor through them and in case the purchase is not done by both parties we will be refunded all the deposit known as ‘No Keys,No Fees’ and this is not true we lost our deposit and fees.
5/5
TrustpilotI recently bought a house from William…
I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X
1/5
TrustpilotDon't buy a house using WH Brown Horsforth
Very disappointing experience. I put in an offer on a property and then heard nothing for a week. By the time I followed up, the house was gone.
1/5
TrustpilotWilliam H Brown took over the letting…
William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.
5/5
GoogleAs prospective buyers we have so far received excellent service from William H Brown - Horsforth . Our designated contact has been Mellisa who is definitely the exemplar for an estate agent. House buying / selling is a daunting process for both parties and it is so refreshing to find in Mellisa that she has both parties best interest at heart ( vendor and buyer). As someone actively seeking from experience it is clear that this is not a priority shared by all agents in the sector. Mellisa is friendly professional and very importantly honest and genuine giving you the confidence that she wants to find the best fit for all parties. The search for our new home will resume in a couple of weeks and we will not hesitate in contacting WH brown namely Mellisa for further assistance.
1/5
TrustpilotAbsolutely horrendous service
Absolutely horrendous service, all talk and no follow-through.
5/5
TrustpilotAfter recently dealing the Broxboune
After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.
1/5
TrustpilotAppalling costumer service.
Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.
1/5
TrustpilotAbsolutely diabolical!!!
Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!
1/5
TrustpilotExtremely disappointing experience with…
Extremely disappointing experience with William H Brown - Welwyn Garden City
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.
1/5
TrustpilotW H Brown St Albans
W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.
1/5
TrustpilotWe made a cheeky offer on s property…
We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.
2/5
Trustpilottime wasting agents and sellers
Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time
1/5
TrustpilotWas pressurised into signing up to sell…
Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .
1/5
TrustpilotBarking
Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property
1/5
TrustpilotDon’t even think about it...
I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.
1/5
TrustpilotLEEDS - OAKWOOD BRANCH - AVOID!!!
Where do I start with this so called agent! They are useless!!!!David Walker is a typical sales man and talks utter nonsense and will purposely over value your property to ensure you sign up with them. The rest of the branch staff are just as incompetent and have no idea how to sell a house. NOTE - William h brown staff get commission on the number of properties they have on there books NOT commission based on the sale of properties, hence they don't care once you have signed the contract. Once you are signed up, they have no interest (or idea) how to sell a property. Dealt with several members of the Oakwood branch who, to put it simply, were clueless. To make matters worse, the branch didn't even have my house advert on the branch window and the brochure details hadn't even been printed - this was 1 week after everything going live!!! Upon contacting the branch manager, they were just as clueless as the rest of there incompetent staff and even she had no clue about my property.Throughout the process of my house being for sale with them, they constantly lied and fobbed me off saying they were trying to sell it yet they couldn't even organise an open day successfully. The viewings we did get, the agent who turned up had very little idea about the property and most of these were just time wasters! After these viewings no feedback was received or even an update from anyone at the branch!To make matters worse, David Walker this so called expert property valuer will try and sell you all the extras they offer yet they deliver absolutely nothing!!My best advice to all - avoid this useless agent and go with someone else!
5/5
TrustpilotOne of the Best AGENCY in Uk
I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P
3/5
TrustpilotWilliamhbrown
I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.
5/5
GoogleWe've just completed our house purchase through William H Brown and found Jacqueline incredibly helpful throughout the process, proactively checking how things were going with all the different solicitors involved and keeping us updated, as well as managing communications with the sellers really quickly and efficiently. Moving will never be stress-free but she made it as close to that as it could be - thank you!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnbelievably rubbish is all I can say!!
The Ware branch in Hertfordshire are completely rubbish!!Where do I start?? We were unforuntate to not research agencies before we started & seemed pushed into signing up with William H Brown in Ware, Herts branch. They seemed enthusiastic & keen at the beginning showing a willingness to help us. The truth is, it's only to get you on their books! Since then we have had such poor customer service from them, my poor husband has had to constantly chase them for updates, trying to confirm viewings with them was a chore, as negotiator was hard to get hold of. They don't give you feedback on viewings of our house or even feedback from potential offers!! Communication is s***, manager & senior negotiator never available & always out of office. The rest of the staff left in the branch are so lazy they couldn't even update us on the progress of our property!Even 1 of our viewings was cancelled & they didn't even ring us to let us know, so instead we rushed out the door 1 Saturday morning assuming it was going ahead, only to be told it was cancelled when my husband rang up the following Monday!! 😡 How is that on?! Staff obviously not fit for the job! Emailed the branch manager to complain about the unacceptable poor service & communication. She seemed unapologetic, defensive & very 1 sided saying they are so busy like it's all about them 🙄 We all have busy lives aswell you know! They are all talk & no action, they are good at selling themselves as a company, but when it comes down to selling the houses, they basically let the house sell itself & wait for vendors to pick up the phone & ring them! They obviously have not got the thorough sources & database they need to be pro actively finding potential vendors, because it's been 2 months & we have only had 4 viewings. So what has been going on? Photographs are also amateur & poor quality, they are obviously not doing anything to encourage interest in customers properties. They are unprofessional & uncommitted, all they care about is your signature on the contract, then you are stuck with them for 20 weeks, which is a very long time. Please research & read reviews before you sign up to an agency & do not use this branch because you will be stuck in a trap & will not get anywhere particularly if you are keen to get the ball rolling!!!
1/5
TrustpilotIn my opinion,
In my opinion,Decided to use W H Brown based on there reputation of being the best in what they do. Got a place with a friend, was both our first time using w h brown and we viewed the place. We mentioned obvious repairs and cleaning that was meant to be done. When we got the keys and moved in we found the place hadn’t been cleaned and the repairs have not been done and they are expecting the tenants to deal with it. The property is not secure and the garden is a complete mess. Still nothing has been done about the repairs or the ongoing issues we are currently experiencing. Wouldn’t recommend them to anyone, avoid like the plague.
2/5
TrustpilotProspective buyer doing all the work
I'm a buyer looking for my next home - I've viewed 9 properties so far - the 3 being sold via William H Brown (though 3 different offices) have all been a nightmare. It took 2 weeks and 5 phone calls to get a viewing on one property, and each time I called they insisted on trying to sell me other services first (conveyancers, mortgage advisors, renting options etc). After finally viewing the property 3 different people called me for feedback and again tried the hard sell. They're such a big company I can't avoid them but my experience with them is colouring my views of how appealing some properties are.
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William H Brown's Leeds office has 1,265 reviews across two platforms: 76 on Google, 1,189 on Trustpilot (across the whole business).
William H Brown Horsforth is rated 2.2 out of 5 across all 1,265 reviews, and 4.5 out of 5 on Google from 76 reviews.
William H Brown Horsforth, 110-112 New Road Side, Horsforth, Leeds, LS18 4QB, LS18 4QB.
