5/5
GoogleNice guy Gabriel. Great customer service
Trusted Agent profile · Leeds
Verified
Redbrick Properties, Leeds reviews
★★★★★
1,182 reviews across 1 platform
77 Otley Road, LEEDS, West Yorkshire, LS6 3PS
Redbrick Properties,'s office in Leeds, at 77 Otley Road, is rated 4.8 out of 5 across 1,182 reviews on 1 platform, including 1,182 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Redbrick Properties,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Google5/5
GoogleOn time and a good property
5/5
GoogleExcellent service, very straightforward and friendly
5/5
GoogleRebecca cusack absolutely fantastic so helpful
5/5
GoogleFriendly, & very informative & helpful.
5/5
GoogleGreat service and easy sign up. Milo was really sound and super helpful. Would recommend.
5/5
GoogleThe business owners have responded very quickly to our request for supporting documents for a potential commercial sale of our property. Very helpful to us, as we are currently on holiday.
Agent replied · 25 October 2023
Good afternoon Mr Steele. Thank you for this excellent review. We understood the urgency of your situation, as selling a property can be a very lengthy process and the last thing you need is an administrational issue holding things up. Mark definitely put you at the top of his priorities and was glad to be able to help you. We wish you the best of luck with everything. Matt (Director).
5/5
GoogleI've had the pleasure of renting with Redbrick Properties and am thoroughly impressed with their professionalism. They promptly addressed any maintenance issues and maintained clear and efficient communication throughout. Despite facing a …
5/5
GoogleReally helpful with everything regarding the application process !
5/5
GoogleIts rare that local agencies actually care fof feedback and if they do, it's even more rare that they don't just shrugg it off as a half-witted apology. Although my experience with Redbrick hadn't been promising at the beginning (not entirely their fault) they listened to concerns and acted promptly. Communication has been good and they're proactive in ever improving as a business. This is from what I've gathered over the last few days. It's a shame I couldn't find anything but I'm sure if I did then they would have been fantastic agents.
5/5
GoogleVery enjoyable experience
5/5
GoogleFinding a house with Redbrick was really easy and straightforward, and this was made possible by Milo Ryan, who was extremely helpful and friendly throughout the process. Would 100% recommendPositiveProfessionalism
Agent replied · 25 October 2023
Good afternoon Declan. Many thanks for taking the time to leave Milo such excellent feedback. I have let him know and he is really pleased. We do try to take the stress out of the whole letting process which can be very daunting at the best of times so it's good to hear you felt the process was easy and straightforward. We're always here if you need any help with anything. Many thanks, Matt (Director).
5/5
GoogleGreat experience 10/10 very helpful
5/5
GoogleThanks for everything Becky ❤️
5/5
GoogleGood viewing and good experience
5/5
GoogleMilo Ryan is lovely and responsive. He helped us with exactly what we needed
5/5
GoogleFriendly and helpful letting agents. Milo took the time to go through the application process and ensure we all know what to do and make it less stressful
Agent replied · 25 October 2023
Hi Matthew. The whole house-hunting situation can be really stressful so to hear that Milo has made it a pleasant experience for you is great to hear. I really appreciate you taking the time out of your day to leave this review, so thank you. Any problem with the application, we are here to help. Thanks again, Matt (Director).
4/5
Googlethe staff that work for redbrick are the reason I'm still with them... everyone is polite friendly and personable... the new communication system set up is great for quick and easy correspondence although whenever I have had a query I have spoken via phone or email... never had any issues getting in touch with someone... any issues/problems that have arisen (which have been few) Teresa Gray has resolved without hassle again providing great communication and she left me feeling like she genuinely wants to do best for the tenants which is the reason I will most likely stay with redbrick in the future
1/5
GoogleShambolic customer service, takes them an absolute age to get back to you if you report a problem with your house. That's if they don't decide to ignore you altogether! Even when they do respond they always say they'll chase it up, they'll chase it up... For example, it took them over 4 months to fix a dripping tap and this was with me sending regular emails to ask that they reply to me. When they did actually come they took the panel off our bath. It's been 22 days now and it's still not been looked at despite assurances that they will attend 'as quick as possible'. Our house wasn't fit for purpose when we moved in, my bed was broken and I had to ask for a new one, the dishwasher was incredibly old and ended up breaking, the washing machine was full of mould and was incredibly old which needed replacing. My housemates room wall was full of damp which didn't even get looked at for months, despite regular emails to chase this up. Before we moved in we were made a lot of promises and were told how speedy and friendly their service was. I fell for it! It turns out they were happy just to try and fob us off with old, worn out furnishings and appliances. They were also happy to do the bare minimum for us. I even complained to the manager and all he said was that I should copy other members of staff into my emails as even he wasn't trusting of the agent who's in charge of our house. I never got a sense of urgency from any member staff that I dealt with. None of them seem to care. We're paying a lot to live here and in my opinion this is in no way reflected in the service that we receive. Would give 0/5 stars if I could!!
5/5
GoogleWe went for a few house viewings with Ryan today and he provided an excellent service to us. His friendly and talkative personality made it easy for us to ask any questions. For the houses he showed us he provided us with comprehensive information on each property and was ready to answer each and every question we had. Even after we'd finished the viewings we exchanged contact details and he swiftly emailed me more lovely options to consider in our house-hunting. Brilliant service, I'd highly recommend it to anyone.
5/5
GoogleI've had a great journey with RedBrick, they are very responsive, the two team members I've spoken with have been great and the applicant process is impressive. Overall, I've have a very smooth and straightforward experience, thanks!
Agent replied · 25 October 2023
Hi Liv, thanks for this great review. I've had a look into who you had been dealing with and it is Harry and Matt. Harry showed you around the property, and Matt is dealing with your application. Both are really appreciative of your feedback , so thank you. Have a great weekend! Matt (Director).
5/5
GoogleWe had sold and bought with Fraser Wheeler. Every member of the team couldn't do enough for us. Ben, Russ, Dawn and Allan were all extremely helpful and professional. Would definitely recommend.
5/5
GoogleExcellent viewing with Gabriel
5/5
GoogleReliable, diligent and friendly
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Questions about Redbrick Properties, Leeds
Has Redbrick Properties, won any awards?
Yes. Redbrick Properties, Leeds won Gold in The Trusted Agent 2026 awards.
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Send Redbrick Properties, Leeds a message.
