Trusted Agent profile · Leeds
★★★★★
2,162 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,162 reviews on three platforms, including 256 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotAwesome interactive time
Hi,Ebony Robinson review section went well today, thank you for keeping to time and maintaining a positive attitude.
Thank you for taking the time to leave me a review, I’m pleased you are happy with the service provided. I am here if you need anything going forward. Best wishes, Ebony
1/5
TrustpilotSame old story - deposit withheld
I had a perfectly good experience with Linley & Simpson before and during my tenancy. I thought that they were a reputable agency and would behave with integrity. How wrong I was.At the end of my tenancy I spent an exhausting day cleaning the apartment until it was almost as close to perfection as it is possible to get. A couple of days after checkout I was informed that L&S were not satisfied with some of the chrome and glass and so would be ordering a deep clean of the entire apartment.I said that I would be glad to consider paying for any specific defects identified, but I would not pay for deep cleaning of the entire apartment, which I had already deep cleaned myself. I asked L&S to inform me before instructing cleaners how much they intended to attempt to recharge me with. They did not do this. When I later chased them they informed me that they were withholding £260 from my deposit, this being the cost of cleaning the entire apartment.I had to submit a claim via the deposit protection scheme and ended up being awarded £120 of the £260. I considered making a claim in the small claims court for the remaining £140, but decided it was not worth the hassle.L&S also failed to return a few days of rent owed to me at the end of the rental. I had to chase repeatedly, eventually receiving the refund about 2 months after I had handed the property back. I am sick of landlords and agents behaving as if it is normal to withhold a portion of tenants' deposits for routine cleaning. Hotels don't charge their customers for routine cleaning at the end of their stay. Holiday lets don't usually charge for routine cleaning either. So why do letting agents think that they are entitled to charge long-term tenants for routine cleaning?It is long past time that this cynical behaviour be brought to an end.I had expected better from Linley & Simpson, but it seems I was naive. From reading other Trustpilot reviews it appears that L&S are very popular with landlords - I wonder why?My advice about Linley & Simpson to other potential tenants: avoid them - or be ready to lose your deposit through no fault of your own.
5/5
TrustpilotFantastic Service.
Really supportive staff, who were always available to answer questions in an informative and friendly manner.
Thank you for your kind words! We're thrilled to hear that our staff was supportive, informative, and friendly. Providing excellent customer service is our priority, and it's great to know we were always available to answer your questions. We appreciate your feedback and look forward to continuing to assist you!
5/5
TrustpilotStacey
Stacey Hardy has always given us excellent service, she is always pleasant and efficient.
Thank you for your positive feedback. This is greatly appreciated!
5/5
TrustpilotIt was very clear and kind experience…
It was very clear and kind experience for me with Aiden Hamilton.
Thank you for your kind words, hopefully things work out.
5/5
TrustpilotSpencer from Linley and Simpson was…
Spencer from Linley and Simpson was really helpful. He understood my needs and patiently showed me around !
Thanks so much for taking time to leave me a positive review. I know you have a lot going on after a recent relocation to the city, so I am glad I have been able to remove the stress of finding a comfortable place to stay.Good luck with the move and everything else.ThanksSpencer
5/5
TrustpilotVery good experience with Zak Jilaani
Very good experience with Zak Jilaani, he show me two properties, and he answered all my questions profesionaly
Wonderful that you were happy with Zak and he showed you a couple of options for renting!
5/5
TrustpilotGreat company
Great company, very helpful in getting my flat on the market etc. Thank you!
Thanks for your review!
5/5
TrustpilotHad a great conversation with Kirk and…
Had a great conversation with Kirk and helped me in finding a better deal.
Thank you for your review! We're thrilled to hear that Kirk was able to assist you in finding a better deal and that you had a great conversation. Customer satisfaction is our top priority, and it's always wonderful to receive feedback that our team is meeting your needs. If there's anything else we can help you with, please don't hesitate to reach out.
5/5
TrustpilotAssistance with electricity
I experienced a circuit tripping in my house which over the weekend but was promptly assisted with services .
Thank you for your review. We were pleased to be able to help and arrange for the electricity supply to be restored quickly over the weekend!
5/5
TrustpilotVery thorough and professional in all…
Very thorough and professional in all aspects of the work carried out to ensure a smooth move took place.
Thank you for your kind review Reece. We hope you are settling in nicely at your new home!
4/5
TrustpilotI was able to get a home after a long…
I was able to get a home after a long search
Congratulations on finding a home! We’re thrilled to hear that your search has finally paid off. If you need any further assistance or have questions as you settle in, feel free to reach out. Enjoy your new place!
5/5
TrustpilotThis is so far the best agent I have met, she is amazing!
This is so far the best agent I have met. She is amazing!
Thank you for the fantastic feedback! We're thrilled to hear that you've had such a positive experience. If there’s anything else we can do for you, just let us know, we’re here to help!
5/5
TrustpilotThanks !!
Kirk looked for a property that suited me to the end. I thank him
This is just what we are here for, matching people and property!
5/5
TrustpilotGreat Service all round
Great Service all round, Rebecca at the Wetherby branch was great on all my viewings, a joy to work with.
Hi Drew, Thank you for your lovely review. I am so happy you have found somewhere. All the best in your new property! Thank you, Rebecca
5/5
TrustpilotGeorgia provided an excellent service…
Georgia provided an excellent service assisting with queries regarding change of sharer process! Would highly recommended!
Thanks for your review, I am pleased we have been able to assist you with the change of sharer process!
5/5
TrustpilotI am very satisfied with the viewings
I am very satisfied with the viewings, the agents are very helpful and very friendly, thank you very much.
Thank you for your kind review Laisa!
5/5
TrustpilotGreat Service
My e-mails and phone calls were answered and returned promptly by Daniel Crewe. He was knowledgeable, helpful and very professional.
Hi Anne, Thank you for your review! More than happy to help you with your property search! - Dan
5/5
TrustpilotHouse Viewing
Answered any questions I had and explained everything in depth. Made us feel comfortable and welcomed!
That's wonderful to hear! We're thrilled that we could answer all your questions thoroughly and make you feel comfortable and welcomed. Providing clear explanations and ensuring your satisfaction are priorities for us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
5/5
TrustpilotAwesome viewing
Had a very nice viewing with Courtney today, very polite and had all the answers to my questionsThank you :)
I really appreciate you taking the time to leave feedback after our viewing. It was lovely to meet you and fingers crossed with the application for this property. All the best,Courtney
5/5
TrustpilotRenting Apartment review
Luke and Spencer really helped a lot in finding my new apartment.
Hi Palak,Thank you for taking time to leave the positive feedback. It's always good to hear we hitting the right notes in helping people find a new home.Good luck with the new apartment.ThanksSpencer & Luke
5/5
TrustpilotKarl and the rest of the Headingley…
Karl and the rest of the Headingley branch have been very helpful.
Thank you for your feedback, it's much appreciated!
4/5
TrustpilotCourtney from Lindley & Simpson was…
Courtney from Lindley & Simpson was polite and helpful, answering any questions about the property professionally.
It's great to hear about your positive experience with Courtney from Lindley & Simpson! Her professionalism, politeness, and readiness to answer your questions about the property reflect well on the service provided. It sounds like Courtney made a positive impression with her helpful approach. If you're considering working with Lindley & Simpson further, it seems like you're in good hands with Courtney.
5/5
TrustpilotQuick process for viewing
Quick process for viewing, referencing, finalising tenancy. Spencer Williamson helpful throughout!
Hi Harry,Thanks for taking the time to leave the positive comments.We are all busy with work etc so my approach to try to take the hassle out of finding a new home. I'm glad we were able to find you a good fit and smooth the application process to secure your new apartment.Good luck with the moveSpencer
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
