Hunters Leeds reviews

★★★★★ 1/5

Trustpilot

So unprofessional

So unprofessional. Middlesbrough- Teesside Lettings branch cancelled my viewings on the same day just an hour before the appointment with a lame reason of not confirming it via an email when the appointments are usually confirmed by phones. Also no necessary information about the property was given a week ago while I booked the appointments but today after them sending me appointment cancellation emails. I had cancelled my plans for today as I had 2 appointments with them. Staff has no manners to talk to a client, the way of sending emails is so casual and informal. They offered me appointment for the next day when I specifically requested for an appointment for today itself a week ago. I just told them I don’t want to go ahead with such unprofessional company. Management needs some training so do the staff in dealing with the clients.

Kirty · 25 November 2024

★★★★★ 5/5

Google

Great experience! We booked a viewing for an apartment near the Leeds Dock, Ben T was very informative and helpful with any questions we had. Thank you!

Julija · 10 August 2025

★★★★★ 5/5

Google

Kirstin provided exceptional service in facilitating communication with the landlord. Her prompt and knowledgeable assistance made the process smooth and reassuring. Highly recommended for her professionalism and dedication to ensuring a positive experience. Thank you, Kirstin!

H · 24 April 2025

★★★★★ 1/5

Trustpilot

Dishonest, incompetent and terrible attitude

Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.

Adam · 8 July 2019

★★★★★ 1/5

Trustpilot

Don’t sell with hunters

If you are selling your property please avoid hunters, they charge an extortionate fee for buyers to provide ID when purchasing a property and use a 3rd party company to complete these checks, sadly that company are really poor and their app doesn’t work meaning the whole process of confirming who you are is near impossible despite having to do so to sell your own property.

Adam · 11 May 2025

★★★★★ 1/5

Google

Poor service from start to finish. My flatmate and I ( 2 young professionals) rented a flat through Hunters and I cannot begin to reiterate how much I would not use their services. We regularly reported issues and maintenance problems which were either not dealt with or on a rare occasion dealt with months later. On one occasion after reporting a faulty glass shower door (twice) they failed to tell me it had still not been fixed and this shattered on me, which as you can imagine cause all sorts of cuts. There was not even an apology for this or an offer to clean up the glass. Further we deep cleaned the flat and left it in a much better state than we found it. Hunters are now trying to claim money from our deposit for a 'weathered balcony' and for 'removal of 3 plastic bags on top of the fridge’. They have on most occasions been rude and regularly mix our names up with other peoples (which is a GDPR breach). This is just some examples of their poor service, lack of communication and general failure at giving at reasonable standard of service. Letting with them is a nightmare so I would stay well away!

Becky · 21 June 2019

★★★★★ 1/5

Trustpilot

Hunters Belmont Circle

Called Hunters Belmont Circle to arrange a valuation of my home. They asked me the reason for wanting to sell and when I told them it was because we're divorcing the representative immediately turned frosty and said they charge for valuations if your selling due to divorce. Imagine you're presented with a very devastating and traumatic life event, and then the pariahs come a hunting to see if they too can make a profit out of someone else's misery. Shameful.

Stephanie · 29 October 2024

★★★★★ 1/5

Trustpilot

Why all the complications?

Tried to book a viewing online of a property in South Shields. I received multiple text messages and emails asking me to complete a further questionnaire before they could proceed. This questionnaire then appears to have prompted another questionnaire (with multiple further texts and emails), which looked like it was going to try and book me in for a property valuation of my current home. I decided instead to call and try and book a viewing. The gentleman who answered seemed thoroughly disinterested and told me viewings could only be booked for weekdays, and only during the hours of 9am to 5pm. I explained that I work during those hours (as most people do, I would suspect) and he said, 'Ok then, bye' and terminated the call. Not sure exactly how anyone is supposed to view a property with Hunters.

Steven · 26 October 2024

★★★★★ 5/5

Google

We have asked Hunters Lettings to find tenants for us over the last 16 years. They have always been proactive and communicate quickly and courteously. Subsequently, the whole process has been smooth, questions answered and guidance given throughout when we have tenant changes. KIrstin and Lynette have both been great with their help and support over the last tenant change.

Anne · 21 March 2024

★★★★★ 1/5

Google

I am only upset at the fact you have to put stars in positive figures, because after my first encounter I would only recommend minus 5 stars. I rang and spoke to Sheree, amazingly with her extremely rude attitude and the way she spoke down to me she is actually Branch Manager, imagine what lower members of staff will be like, I dread to think. I rang to provide some information that would help with a property, but was spoken to like I am the worlds worse person. When trying to help someone you would at least expect to be spoken to like a human and not like a pest. I always want to find good lettings agents but from first experience this isn't one of them. This would be backed up with a previous example from one of my friends, who moved into a mucky property, with several faults, constantly fobbed off until he moved out and then all of a sudden they were his problem. Which is every tenant's worse nightmare but seems to be all you get when you use a "good well known company". No company has ever spoke to me the way that Sheree did with such a rude tone. WILL AVOID THIS COMPANY MOVING FORWARD WITH ALL COSTS.

Jack · 21 June 2018

★★★★★ 5/5

Google

‘’ After originally receiving a call from Rohan over 18 months ago I finally made the move from Frogg88 to Hunters Lettings this summer - Which was the best decision I have made all year The service throughout the whole process was top notch; from answering queries over email to returning missed calls during busy periods everyone was happy to help and kept to their word. Now three months on they are achieving an extra £125 pcm more in rent, As I live in Ireland I was out of touch with the market and my old Agent (along with other things) had failed in keeping the rent in line with market conditions. Hats off to the Lettings team and in particular Rohan, whom without I would still be pulling my hair out in frustration from 250 miles away. “

Peter · 21 June 2018

★★★★★ 1/5

Trustpilot

Extremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch

Preston Road Wembley Branch I regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start. Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company. Thank you for making this an experience I will never forget, but for all the wrong reasons.

Avi · 1 October 2024

★★★★★ 5/5

Google

I lived in an apartment managed by their agency, but my big thank you goes especially to Kirstin, who responded promptly and resolved my major issue with great patience and professionalism. Thank you all!

Click · 11 April 2025

★★★★★ 5/5

Trustpilot

Thank you so much to Rob

Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%

Linda · 20 March 2021

★★★★★ 4/5

Google

Happy to share that Jeremy understood my requirements and offered a great apartment location. Letting would agree to me that it was given to me without proper inventory check. Most basic appliances are getting replaced with new everyday after my regular follow-up which atleat is making this place liveable. I had a bad experience with one associate but overall I am happy with the services provided so far but there is lack of proactiveness so I have to follow-up on apartment problems.

Gaurish · 20 June 2022

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agents

Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear

Scott · 16 September 2024

★★★★★ 5/5

Google

Thank you ,Lynette Green! She was extremely professional throughout the entire process and readily answered all of my queries. Lynette’s supportive nature made the experience smooth and stress-free. Overall, I am very satisfied with the service provided and would highly recommend [Lynette Green/Hunter Agency ] to anyone in need of a reliable letting agent.

Monalisa · 5 June 2024

★★★★★ 1/5

Trustpilot

Hunters

Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.

Ali · 13 July 2020

★★★★★ 1/5

Google

Very disappointed with this agency. I dealt with the worst estate agencies in London and this one seems to be exactly the same. Poor service, impolite and treat you like a suspicious person and prejudice. I've called them to arrange a few views in July to rent a property to my cousin and I've been told I could only view couple of properties. From those I've chosen 1. I Paid the holding deposit and it took the agent Rohan 1 week to get back to me despite saying he would get in touch within 24hours for further arrangements. I requested an email with full amount outstanding and the dates for the payments and no success, until I contacted the agency again and request to Katrine but she hasn't sent all of my requests either. Instead of concentrating on the tenancy process, Rohan wanted to know if the couple renting the property were man and woman. God knows why. Even though he had both names and details on this file that were requested previously. Later, next month(August) they requested to paid the deposit of £1200 thats was paid on the 6th into their account and after 22days still not register with TDS. On the 26th August, My cousin received by email a link to sign the tenancy agreement and send it back to them.Also requesting to pay the remaining amount which were £4000. He did sign and made a transfer on the 28th and moved in date was suppose to be on the 29th. Because my cousin doesn't speak very well english I spoke to Maryam, the manager. Sent her the receipt of transfer and asked if everything was ok for him to collect the keys. She said everything was fine. just pop in and he would be able to pick up his keys. When my cousin got there, Rohan was there, despite the collection of the keys been arrange with Hanna. And again with his suspicious questions and silly attitude. He said the money wasn't clear into their account so He couldn't collect the keys. Even though, He had a copy of the payment receipt and everybody knows money transactions in UK within UK bank accounts cant be revoke. Resulting in losses, such as flights from Portugal and train tickets to get there and contractors wages to move-in the stuff. Today is Tuesday, 1st September and we couldn't reach an agreement. Now is all with a solicitor who said we have enough grounds to take them to court. Hopefully everything will be sorted soon. Avoid them if you can, You pay almost £300 administrative fee to receive this kind of service.

R · 21 June 2016

★★★★★ 5/5

Google

can't recommend these guys enough. made the whole process simple, even put up with my 1001 questions and drop ins to the office. Very understanding and offered plenty of advice. They went way above and beyond the standard level of service. A big shout out to Natalie especially for helping me with my move to hunters as I was in a difficult situation with my previous agents...FYI never use Hudson Moody Wass...awful!! Natalie has been. nothing but patient and supportive. By far the easiest and least stressful experience I've had with any estate agent in Leeds.

Fearghal · 21 June 2016

★★★★★ 1/5

Trustpilot

Avoid at all costs. The worst of the worst!

Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!

Alexandra · 28 September 2024

★★★★★ 5/5

Google

My flatmate and I have recently started renting a flat through Hunters and we have been very impressed with the service provided. We needed a quick move and with the help of Hunters we were able to view a flat, move out of current accommodation and move into the new flat within 2 weeks! Hunters, particularly Rohan, was extremely professional and helpful in ensuring our move was as smooth as possible. He was always available and keen to respond to our many questions, whether that was through email or over the phone, and he always got back to us really quickly, which was important due to only having only a short amount of time to move! Overall, Rohan and everyone at Hunters have been really friendly and approachable, and I feel that if I had any queries I could just easily pick up the phone or send a quick email through and they would be happy to help. Very happy - would recommend Hunters to anybody! Thank you :)

Eleanor · 26 December 2015

★★★★★ 1/5

Trustpilot

8yo living in freezing apartment for over a week

The flat has no heating and the boiler is not working, while the agent claimed that they are working fine during the viewing. The engineer said it takes 3-5 working days to get the parts to fix the boiler, my 8yo has to live in freezing cold apartment for more than a week. The agents just sent us 2 portable heaters and said we have to bear with it.

BC · 19 February 2025

★★★★★ 5/5

Google

My flatmate and I have recently started renting a flat through Hunters and we have been very impressed with the service provided. We needed a quick move and with the help of Hunters we were able to view a flat, move out of current accommodation and move into the new flat within 2 weeks! Hunters, particularly Rohan, was extremely professional and helpful in ensuring our move was as smooth as possible. He was always available and keen to respond to our many questions, whether that was through email or over the phone, and he always got back to us really quickly, which was important due to only having only a short amount of time to move! Overall, Rohan and everyone at Hunters have been really friendly and approachable, and I feel that if I had any queries I could just easily pick up the phone or send a quick email through and they would be happy to help. Very happy - would recommend Hunters to anybody! Thank you :)

Eleanor · 22 June 2015