Hunters Wetherby reviews in Leeds

★★★★★ 1/5

Trustpilot

Lack of understanding of regulations and invasion of GDPR

Despite confirming over the phone that my offer was accepted, Hunters refused to provide written confirmation or a memo of sale because I chose not to share my ID and other sensitive information prematurely. They claimed this was required for anti-money laundering purposes, but such checks are only necessary further along in the process, not before providing written confirmation of an accepted offer. This was despite me already providing a Decision in Principle and written confirmation from my financial advisor. Their insistence on irrelevant information at this stage is a major red flag. To make matters worse, their response was extremely unprofessional, with no attempt to resolve the situation. Based on this experience, I cannot recommend their services.

Ozgur · 15 January 2025

★★★★★ 1/5

Trustpilot

Avoid Hunters like the plague!

Hunters Pontefract are an absolute shambles! We found a property we liked and we wanted to move in, it was a townhouse property 3 bedroom with an en-suite priced at £475. What an absolute steal, right? Wrong! On the day we moved in, which was August 2018 our boiler was not giving hot water as it had no pressure in it. We called someone out who didn’t arrive until 2 days later, you have to report the issue on the internet system they use fix flo. The boiler had lost pressure, the piping work by the boiler had a hole which would leak when pressure needed adding, sadly our boiler kept losing pressure repeatedly and it was up to us to keep adding pressure every 2-3 days as their response when I called is “that’s normal for a boiler to lose pressure” . It leaked into my little boy’s room at one point and we were told we are liable for paintwork and damage. He had to be in our room for over a week due to the damp state of the room until it dried out. They sent someone out in relation to the boiler who said “it’s a number of things that could be wrong so I can’t fix it” We began having a leak from our bathroom and reported it, the gentleman that came out suggested our wall was causing the leak and to monitor it. It began leaking into the living room, for weeks no one could identify the issue. Lastly, an agent that came out noticed our tiling as he advised it was really to fall off and was not fitted correctly condemned us from using the bathroom and came out again to rip the tiling away. The en suite was the same but this is still awaiting fixing. Anyway, the leak was not getting better and we couldn’t use the bath or the shower for over a week so were using the en suite, the leak kept getting bigger and bigger. I was at the doctors and they asked if someone could come try and fix the leak whilst I was out which I agreed to, I came back to my home and the living room had a gaping hole in the ceiling full of dust and mold. I was cried that much my mum called the contractor to ask what on earth he had done but his point was “well, I’ve fixed the leak but we can’t fix the ceiling so arrange that with hunters” 3 months later and still not fixed! At this point, I asked to be let out of my contract for the safety of my son and what he was living in.My oven door was loose as well, it would stay up right but would fall down with no springs to steady it when opened so was rather heavy to open. They couldn’t do anything as my landlord was on holiday and could not get a response from him until returning home. After the date he was meant to return home, they couldn’t get a response about the oven. Then, I was baking with my son and the buns had gone in the oven. 10 minutes in, I was stood washing up and my son was making icing on the kitchen floor and the oven door started to crash down, I had to push my son out of the way and it hit the floor to glass shattering everywhere, including glass being stuck in my foot which took over an hour to take out. My partner had to come home early from work because I was in such a state but luckily our son was unscathed. I cried and begged them to let us leave on the phone and spoke to Amie who promised a contractor would be out to clean the glass up and try and repair the oven with tools in his van . The man came out in a jaguar in passing from a rugby game, he had been instructed just to take a look. He said before even looking at the oven “it needs a new oven, I will leave you to clean it up” I was shocked. I was expecting to have some help at least disposing of the glass as he was being paid to attend the property so me and my partner had to clean the glass up and throw it in the bin repeatedly cutting ourselves from the glass on the floor. Within a couple of days, the chap was back with a new oven so I was happy with the quick turn around of that.At the beginning of September we were told we could vacate our property the next month as it was requested to leave by October at the latest. We are leaving in a couple of weeks but the repairs such as the boiler and ceiling hole and tiling in en suite are still awaiting repairs and the house is already back up to rent even though it is still awaiting repairs. If you see a townhouse at £475 with these guys and think it looks nice and you want to go for it. DONT DO IT. Avoid Hunters at all cost, they are an absolute shambles!*Update* 2 weeks before leaving whilst packing up they emailed us saying a house viewing was to take place, I asked if this could be done a different time as we’d all be tired after work with no 48 hours notice, solid no. The same day my son was sent home from nursery throwing up and feeling unwell. I called asking if they would reschedule and basically the manager informed me “if you don’t comply, we can keep you in your tenancy and you can’t leave” I told them my son would be laid on the sofa throwing up and they just didn’t care.

Anon · 30 January 2021

★★★★★ 5/5

Google

Seb and his team Grace and Lillie are absolutely fantastic, in terms of being proactive and reactive. Nothing too much off a problem with a bubbly and friendly approach. #teamseb&team

Anne · 7 February 2025

★★★★★ 5/5

Trustpilot

So happy with the service from Hunters…

So happy with the service from Hunters so far! Stephen has taken such good care of us and nothing has been too much trouble! From the beautiful photographs to showcase our home to the check in calls & emails to keep us in the loop! Selling a home can be incredibly stressful and it’s so lovely to have an estate agent that you know is working very hard in the background to get results! I would highly recommend Hunters! As they were also recommended to me.

Adele · 8 January 2025

★★★★★ 1/5

Trustpilot

Greedy company.

Greedy company-Hunters. They will hunt your money in any ways even if the landlord didn’t tell them to do so. I had a very bad experience from them. Listed below are the samples of how greedy they are with money: 1. I have to pay for the decorations stuff (paper wall) which was caused by normal wear and tear as we used the property for 2-3 years. Good thing, our landlord told them not to deduct us. 2. I have to pay almost £400 after leaving the house. This is because the house has been vacant for 2weeks and the new tenant didnt come straight away after I left. Or maybe they need to sort out the wall paper/ house cleaning first and it would take time to complete everything. Unfortunately, Hunters was asking us to pay the 2 weeks even though we didnt use the property and handed over the keys to them on our last day. Good thing, our landlord is kind, he asked hunters that there is no need for it. 4. I paid mattress collection even if that wasnt from us. We left the property with our mattress and someone just threw it in the property. Apparently, I had to pay for it, so I just paid it because they giving me headache and stress. They might take legal action if £30 was not paid 🤷 5. Because I didnt finish the contract, I paid £480 to Hunters for them to re-advertise the property. My previous rent is £675, however, they rent it out for now for £900. Wow, what a growing business. 6. When I am still renting, it took them a month to sort out the shower heating. They blamed the landlord as said they already informed him and that they dont manage the property. But now that Im leaving, of course theyll gonna need to manage it, theyll see money from it, they will take your hard earned money in every possible legal way so please to anyone reading this double check your contract. Dont make the same mistake as I did. When you want to rent house, check first if it is advertised by Hunters, if you want to suffer with emotional/ financial stress in your life go ahead with them.

Mark · 7 January 2025

★★★★★ 1/5

Trustpilot

Inflated prices and lies

If you’re a buyer or a seller I’d avoid. They put properties on Right Move that are inflated in price, and then they say the vendor wants more money than the guide price. Sorry but if the vendor wants for example 350k for the house, do not put the price as 330k on Right Move, then start a non-existent bidding war. This has happened 3 times with this company, which makes me think it’s their terrible tactic.

Ben · 15 February 2025

★★★★★ 5/5

Trustpilot

Hunters Kendal

Hunters. Kendal.Have no problem recommending this branch. Unfortunately lockdown got in the way. Launch was on Wednesdsy and lockdown Friday which restricted viewing. Kept me well informed as to who was viewing. When I did get a sale dealt with the buyer in no uncertain terms as he was trying to find lots of faults to drive down the price. He didn't succeed! Suzanne Jackson valued my property and was informative and good to deal with as were the rest of the staff in the office dealing with Kendal.

Colin · 15 October 2020

★★★★★ 5/5

Google

Great team of professionals providing prompt responses to my questions/requests and highly appreciated follow ups. I worked with Stephanie and Beth when looking to buy a property. Both of them are definitely the reason to choose Hunters when the time comes for us to sell or rent any property. Kostas

Kostas · 24 February 2020

★★★★★ 4/5

Google

Lovely staff who were very helpful towards the end of my purchase, Louise in particular thank you!

Kate · 9 December 2025

★★★★★ 5/5

Google

Chloe and Katy have been so helpful! Within weeks and only two viewings we had an offer accepted and currently subject to contract! Both were friendly and informative, and made the process easy. Thank you

Mar · 24 October 2022

★★★★★ 5/5

Trustpilot

North Somerset’s Best.

I’d just like to thank all the staff at Hunters in North Somerset, Yatton, Portishead and Nailsea offices. They have sold 2 Of our private houses for us in the past 3 Years, and one of our rental properties before that. All Were sold in a matter of days. Of the 2 recent sales the 1st one went through smoothly in 2 months. The second was not quite so good through no fault of Hunters I might add.2nd property sold the 1st day on the market but turned out the lady was telling porkies about her funding so she disappeared after 2 weeks🤬Another Confirmed buyer Within the same week and except for the obvious Covid delays, mainly being unable to sort removals, this time everything went as planned.Many thanks to Richard, Mandy and James for their excellent Professional service and I would strongly recommend Hunters to anyone thinking of selling in the North Somerset area. They know the market in this area so well and really go the extra mile for their clients.

Steve · 27 July 2020

★★★★★ 5/5

Trustpilot

Hunters woodseats.

Hunters woodseats.Bought my house with these guys couldn't have asked for anyone better they kept me upto date, chased things up when I didn't seem to be getting anywhere, brilliant ! Elliot was lovely at showing me around and sorting any problems, then Joanne was fab at chasing things up and giving the solicitors a kick up the... thank you 😊 even got a moving in gift 🎁

Samantha · 1 September 2022

★★★★★ 5/5

Trustpilot

Hunters Wetherby - Katy Huscroft and team

Katy has been excellent - she's kept us up to date, chased solicitors for us, been reassuring, honest, fair and personable. We've felt like we've been a safe pair of hands throughout and have really appreciated her input and guidance. If any of our friends are looking to sell, Katy will come highly recommended and I'm sure our vendors would second that.The wider team were also excellent, contact with Beth and Charlotte at the beginning of the sale was also great and Justin has infectious enthusiasm. A great, well grounded, passionate and caring team all around!

Lucy · 9 June 2020

★★★★★ 5/5

Google

I would highly recommend these guys, especially Justin he made my first time buying experience 100% stress free. Thank you so much

Luke · 24 October 2023

★★★★★ 5/5

Google

Great experience with Hunters Wetherby, especially Chloe! She was professional and flexible with the viewing slots, knowledgeable on the property and kept in close contact throughout the offer process. An asset to the team!

Hannah · 24 October 2022

★★★★★ 1/5

Trustpilot

So unprofessional

So unprofessional. Middlesbrough- Teesside Lettings branch cancelled my viewings on the same day just an hour before the appointment with a lame reason of not confirming it via an email when the appointments are usually confirmed by phones. Also no necessary information about the property was given a week ago while I booked the appointments but today after them sending me appointment cancellation emails. I had cancelled my plans for today as I had 2 appointments with them. Staff has no manners to talk to a client, the way of sending emails is so casual and informal. They offered me appointment for the next day when I specifically requested for an appointment for today itself a week ago. I just told them I don’t want to go ahead with such unprofessional company. Management needs some training so do the staff in dealing with the clients.

Kirty · 25 November 2024

★★★★★ 5/5

Google

An exceptional service from start to finish. At every point the full team were committed to help us sell our home, nothing was too much trouble. The staff in the office lead us through the various twists and turns which inevitably occur with the sale of a home. I can highly recommend Hunters of Wetherby and would not hesitate to use them again should the need arise, thank you.

Paul · 24 October 2023

★★★★★ 5/5

Google

Justin and the team are a class act. The communication and professional way that they conduct themselves is great to experience. Can not recommend them enough. Best agents in the area by far!

I · 24 October 2022

★★★★★ 1/5

Google

I will say that the majority of the individuals working here have been fine throughout the buying process. However, the Branch Manager ended up making this already stressful process as a first time buyer near unbearable. Firstly, they were repeatedly informed of my working hours and inability to phone during these times, yet consistently phoned me during work hours. I'm not sure if it was nearing the end of the financial year, but she tried everything possible to bully me into signing documentation for exchange before I was satisfied. I later learned from others involved this aggression is known from previous dealings - far from professional! It is fortunate the vendor were themselves a long-standing estate agent so we were eventually able to side-step Hunters entirely. It was clear that both ourselves and the vendor were being misled, with each party bring informed the others' solicitors were the cause for delays. As such, and unfortunately for the rest of the team, I would recommend against this branch.

Henry · 24 October 2022

★★★★★ 5/5

Google

I am a first time buyer, purchasing my first house with my partner in Wetherby. Although this process has been really stressful, it has been made so much easier by Louise. She has been really responsive when we have needed her, going above and beyond to continually chase things for us and reassure us all through the process. She's always been really empathetic and genuinely passionate about getting us through to completion. I will hopefully never be moving again, but if i do i would trust Louise 100% and would recommend her to anyone.PositiveResponsiveness, Quality, Professionalism

Ellie · 24 October 2022

★★★★★ 1/5

Trustpilot

Dishonest, incompetent and terrible attitude

Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.

Adam · 8 July 2019

★★★★★ 1/5

Trustpilot

Don’t sell with hunters

If you are selling your property please avoid hunters, they charge an extortionate fee for buyers to provide ID when purchasing a property and use a 3rd party company to complete these checks, sadly that company are really poor and their app doesn’t work meaning the whole process of confirming who you are is near impossible despite having to do so to sell your own property.

Adam · 11 May 2025

★★★★★ 1/5

Trustpilot

Hunters Belmont Circle

Called Hunters Belmont Circle to arrange a valuation of my home. They asked me the reason for wanting to sell and when I told them it was because we're divorcing the representative immediately turned frosty and said they charge for valuations if your selling due to divorce. Imagine you're presented with a very devastating and traumatic life event, and then the pariahs come a hunting to see if they too can make a profit out of someone else's misery. Shameful.

Stephanie · 29 October 2024

★★★★★ 5/5

Google

I’ve recently bought and sold a house through hunters wetherby, the process was a dream throughout could not have been any better all thanks to Justin and Louise

Chelsea · 23 February 2023