Trusted Agent profile · Leeds
★★★★★
663 reviews across 2 platforms
11 Church Lane, Leeds, Pudsey, LS28 7LD, LS28 7LD
Hunters's office in Leeds, at 11 Church Lane, is rated 2.6 out of 5 across 663 reviews on two platforms, including 111 Google reviews rated 4.4.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
1/5
TrustpilotAVOID AT ALL COSTS!
I live next door to a property Hunters rent out and my life is being made a living hell by tenants they refuse to deal with. I own my property and I am appalled that when their tenants are using Class B drugs, having drug dealers knocking on their front door late at night, their visitors parking on my property and verbal abuse, they have done nothing. This is the Pudsey Branch in Leeds and I would give them no stars if I could.
1/5
TrustpilotElecting Not to Evict Violent Tenant which Assaulted Another Tenant with a Knife
I am compelled to write this review to express my deep concern and disappointment with the lack of action taken by Hunters in response to a serious safety incident within one of their managed properties.Recently, I was assaulted by one of their tenants who not only brandished a knife but also forcibly entered my apartment and injured my cat. This shocking and dangerous incident has left me and other residents in the building feeling vulnerable and fearful for our safety.Despite the severity of the situation, and their tenant pleading guilty to assaulting another tenant, the response from Hunters has been shockingly inadequate. Instead of promptly addressing the issue and taking steps to ensure the safety of all residents, the management has refused to evict the responsible tenant. This decision is not only a blatant disregard for the well-being of other residents but also a failure to uphold the basic standards of tenant safety and security.It is deeply disheartening to see a property management company neglect its responsibility to maintain a secure and peaceful living environment. The safety of tenants should be paramount, and it is unacceptable that Hunters is allowing such a threat to persist within the community.Prospective tenants, please be aware of the lack of security and prioritization of tenant safety at properties managed by Hunters. In the face of a serious security breach, the management's inaction speaks volumes about their commitment to the well-being of those who entrust them with their housing needs.I urge Hunters to reconsider their stance and take immediate action to ensure the safety and security of all residents in their managed properties.Michael Ryan
5/5
GoogleMy fiancée and I are just finalising the rental of a property through Hunters Pudsey and I am absolutely thrilled with the service they have provided us. From the moment I first emailed enquiring about viewings, I knew we were in safe hands. We were sent through properties matching our requirements straight away and Fiona managed to squeeze us in for viewings at only a few days notice. We are relocating from Bath to Leeds - no easy task as we were up for a mere 2 days! Fiona Harrison listened so carefully to what we were looking for, suggesting and taking us to view more properties than we booked on the same day, also squeezing us in the following day for another viewing! We so appreciated Fiona's expert advice and were lucky enough to find the perfect house on our first trip up! Since then, it has just been the most amazingly stress free journey. We feel safe in the hands of Fiona, Rebecca Frazer, Rebecca Lilley and all at Hunters. They are such a great team and I would highly recommend them if you are looking to rent or buy, let or sell in the Pudsey & Bramley areas! Lisa
Thank you Lisa for the kind review! The Lettings team do work hard and it's nice that their hard work has been recognized, but more importantly; appreciated. Kind regards, Hunters Pudsey.
2/5
TrustpilotHad Hunters out to value my property…
Had Hunters out to value my property for sale but got really bad vibes from the valuer. Found them to be unprofessional so went with another agency (who were amazing)Unfortunately a property I liked was up with Hunters. Tried to negotiate a deal on the property but the communication through Hunters was not good. I don’t think it was the process rather the person handling it. When negotiating you would expect them to act as professional intermediaries however they were disinterested and as cold as a wet fish. I would have been better dealing directly with the homeowner and we may have been able to make a deal. I left my offer on the table but I have no idea if that was ever passed onto the homeowner. I’m sure there will be some great Hunters branches out there but I’ve not come across one yet. My heart sinks a bit now if I see a property up with Hunters. I just don’t want to deal with them ever for a purchase.Edit.We did end up buying a house through a Hunters branch. Although I did do the deal directly with the homeowner in the first instance we agreed on how to proceed and then we went to the agent. They were actually very good so I guess it’s pot luck which branch you use.
1/5
TrustpilotQuite possibly "the worst" Agent I have…
Quite possibly "the worst" Agent I have ever come across (Leeds area) . My daughters 1st apartment, paying top dollar and she can see sky through the roof, water running (not leaking) out of badly corroded Radiators damp everywhere. We have asked repeatedly to have these issues fixed and nothing has been done, just emails from agent to landlord and that's where it ends. Today she has said it's to cold and draughts to stay there any longer and the reply is"you need to give 2 months notice"BEWARE, BEWARE, BEWARE
1/5
TrustpilotTotally disgusted
Totally disgusting practices. This company are selling a detached property next to my home. They say it’s impossible not to include a photograph of the full frontage of my house as well. I requested the photo be cropped or changed. For a few days I regained my privacy but again the original photo has returned and is all over the internet. They say they can’t show their clients garage without my house being in the picture. Absolute garbage as the garage is on the other side of the house being sold not next to my house!!! It’s obvious they are using my home to paint a picture of a nice residential road. It’s 100% possible to take a photo showing the house , driveway and garage of their clients property without including my home. Awful just awful.
5/5
TrustpilotMassive thanks to Hunters Brentford
Massive thanks to Hunters Brentford, especially Josh, Vic and Min Sharma who we’re always at the end of the phone to answer our queries and keep us sane through the minefield of selling our property. Josh was especially helpful with his excellent communication, he really owns his job 👏👏👏👏👏 Thanks again to you all.
1/5
TrustpilotIf I could give a negative score I would
S. YORKS. If I could give a negative score, I would. What an absolute bunch of useless w-----s. As a tenant we, get 6 monthly inspections, not a problem at all. The problem is, they hardly ever do the work needed & when they do, they employ the most r------d & incompetent person possible & the quality of the work is ALWAYS s--t. When you complain, they do nothing about it. For people using them as an agent: they are letting your properties deteriorate while charging you the earth.
5/5
GoogleVery friendly, very helpful, very responsive and I could not recommend them highly enough, in particular Emma!!PositiveResponsiveness, Quality, Professionalism
Hi Olivia, we are so pleased and Emma is delighted with your comments too.
5/5
TrustpilotHuge thank you to Hunters estate agents Abbeywood
A huge thank you to the Hunters team at Abbeywood, Helen Pittard,Sam King; Dominic Blake, Through your extensive knowledge of the market,the sale of the house was effortless and stree free,great communication throughout, we are so impressed with how easy you made the process and cannot thank you enough. The use of a sales progressor (Laura) was very much appreciated Andy, Dave; Paul
1/5
TrustpilotI was called in regards to a rental of…
I was called in regards to a rental of a property. Property has a tenant renting still while adequate information wasn’t provided. Lastly a hmo was offered which wasn’t what I am or was looking for.
5/5
TrustpilotGemma gave great service…
Gemma from the start was very prepared and came with all the relevant information the others did not all has been smoothly run and I have no problem of recommending them
1/5
TrustpilotThis estate agent are useless
This estate agent gives all the sales patter and promise to do all sorts fail to ring you back lie about the situations going on I have a few properties to sell I've had rented for years but giving them up as retiring I will not be using this company after the last experience all I can say is avoid
1/5
TrustpilotThis is one of the worst company ever
This is one of the worst company ever. My deposit is stuck with them for more than 4 months now. mary.mcgarry is the worst representative to work with. they never respond. we have been following for 3 months over call and emails but they pick up call and then keep saying we will get back to you. Never wok with Hunter.
5/5
GoogleGreat service from start to finish from Amie Suzanne and Sam thank you for all your help
Thank you so much for your lovely review! We're thrilled to hear you received great service from start to finish. The lettings team will be so pleased to know their support made a positive impact, we’ll make sure your kind words are shared with them. It was our pleasure to help, and if we can assist you again in the future, don’t hesitate to get in touch.
5/5
GoogleHunters Pudsey are great to deal with. Lucy Spendlove is extremely efficient, pleasant to deal with and effective in getting issues resolved. Niall
Thank you for your review Mr Carlin.
1/5
GoogleMy experience with the staff at Hunters was disappointing to say the least. Within two days of our offer being accepted and providing proofs of deposit, morgage approval etc. I recieved an email stating that they had recieved another offer and was told I would have to increase my previous offer or loose the sale. No apology given, for the time wasted on my behalf. Buyers beware! Will not be dealing with Hunters again.
Hunters are regulated by law to pass every offer we receive to the Seller. Section 9: of the Property Ombudsman code of practice states: “By Law, you must tell sellers about all offers that you receive at any time until contracts for the sale have been exchanged, within 2 working days of receipt” In this case, another offer was received, and it was passed to the seller, who then, after the offer was financially qualified gave us instructions to accept it in favour of yours, unfortunately this instruction meant that you did not secure the property. We do understand your frustration with this process and the distress this has caused.
1/5
TrustpilotEstate agent was the rudest I've ever…
Estate agent was the rudest I've ever seen. Property was rented and we were not told before making a 1 hour trip. Arrived 4 mins past agreed time and we were insulted beyiond measure. I wish I could take legal action against them.
5/5
TrustpilotHunters Percy St Branch Newcastle Upon Tyne.
I needed to sell a flat & came out of M & S & saw Hunters I went in & was greeted warmly by Bo TsangThe way Hunters photographed the flat was lovely &the video of the property made people feel they wereinside the flat. Anytime I contacted Bo Tsang or Steph-Pert-Thomas I got good service & any concerns were addressed quickly. Way Above Average help, lovely people who do their very best fora customer. I used the Percy St Branch in NewcastleIf you need to buy or sell go to HUNTERS
5/5
TrustpilotHunters, Elland
Hunters, Elland.Grateful to have Chantelle and the team assisting my elderly mum who really struggles with online use. Nothing was too much trouble for them and they took the extra time to get her moved in properly.Lovely staff and very helpful.
2/5
GoogleNot a great experience selling our property Felt that they acted more In interest of buyer than ourselves and after repeated complaints they didn't really follow our concerns up Won't use again
Thank you for your review, we are sorry to read that you have had a bad experience with us. I can see from our records that your concerns were heard and discussed with you on multiple occasions. I can also reassure you, we did not favour the buyer, as the issue, which you are referring, which caused the long delay, was regarding a specific complex legal issue that came up after the sale was agreed and only the conveyancer could resolve this and as this took the conveyancer a long time to resolve we do understand your frustration with the process, this was definitely not the fault of the buyer or Hunters. We thank you again for working with us, we wish you all the best in the future.
5/5
TrustpilotExcellent service from Shaheel Bucktowar
Someone recommended Hunters to sell our property, Shaheel Bucktowar was the agent who successfully sold it at the asking price and literally within 2 weeks!He gave good advice and listened to what we wanted.He communicated throughout and I was super happy with the whole service.I will definitely be recommending Hunters.
5/5
TrustpilotLisa Horsey what a Diamond she helped…
Lisa Horsey what a Diamond she helped me & my wife With the forms nothing was too much trouble Thanks Lisa
1/5
TrustpilotWould not reccomend
We bought our house through Hunters. Would wait days for responses to emails, take multiple attempts to get them to pick up the phone and when we did get our new home we found that it was full of an absolute mountain of crap. So much for any due diligence before selling the house? Do they not check that the previous owners leave it in an acceptable state before handing it over?
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