Trusted Agent profile · Leeds
★★★★★
73 reviews across 2 platforms
32 Otley Road, Guiseley, Leeds, LS20 8AH, LS20 8AH
Dacre Son & Hartley's office in Leeds, at 32 Otley Road, is rated 4.1 out of 5 across 73 reviews on two platforms, including 45 Google reviews rated 4.6.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleI’d like to say a big thank you to all the staff at the Guiseley office who did a fantastic job of selling our property, especially Izzy who went the extra mile, the team never failed to keep us up to date with everything that we needed to know, always returned our phone calls, never missed a beat, Thank you
5/5
GoogleReece was extremely helpful is helping me look for a new house in an area I didn’t know. He clearly has an amazing amount of knowledge about the area and i was extremely impressed. Great company and great staff!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave this five star review for our Dacres Guiseley team!
5/5
GoogleKelly and her team were great! They sold our house for us recently, great communication and organisation of viewing ect! 100% recommend and we have also used other estate agents for other properties and Dacres were far better experience! Thank you again
Thank you for your lovely review! We are really pleased that you had a great experience with us, we always aim to please.
1/5
Trustpilotpoor customer service, very disappointed
Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.
Thank you for taking the time to share your experience. We would kindly ask that you email our customer service team with the name of the branch that you were dealing with so we can look into this further (customersc@dacres.co.uk). Thank you.
5/5
TrustpilotHouse purchase in Settle
We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.
Thank you very much for taking the time to write this lovely review. We’re glad we were able to make your experience so positive.
5/5
GoogleIzzy and the team have been fantastic through the whole process, constant updates and extremely friendly. Thank you so much
Thank you so much for your great 5 star review. We are really happy you were satisfied with the service from the team in Guiseley.
5/5
GoogleWhile we had a few hiccups at the start of the selling process, they were quickly resolved and once the property had sold, Izzy and Louis in particular were brilliant. They kept in touch every week, answered any questions we had and were always available to help with anything. Thank you for making the process smooth and for being so friendly and helpful.
Thank you so much for your kind review for Izzy and Louis in our Guiseley office. We are so pleased you were satisfied with the service received and glad everything worked out well. Don't hesitate to contact us in the future should you need anything more.
5/5
GoogleHaving been involved in the sale, viewing and purchase of homes in Leeds in the past year, I can safely say Dacres are the gold standard for the area. Professional experts that inform and guide the client every step of the way. Izzy at the Guiseley branch was fantastic throughout. Highly recommend.
Thank you for your great 5 star review for the Guiseley team. It is really lovely to hear such praise for Izzy, so thank you for taking the time to feedback!
1/5
TrustpilotWhere do I begin with this sly estate…
Where do I begin with this sly estate agent? Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement. We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time. What a disgusting way to handle a sale. *EDIT IN RESPONSE TO AGENT* The statement about my complaint being incorrect is untrue and they are still lying. If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting. We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.
Danielle, we are very disappointed to read this negative review and that you feel we have acted anything other than professional and in our client’s best interests. The points which you raise are factually incorrect, and we would be more than happy to discuss these with you in more detail. In response to your concerns a) It is not common practice to accompany a valuer to a property. Surveyors are instructed to work on behalf of the bank’s interests, and any influence from an agent would be highly unprofessional. b) After two down valuations and waiting nearly three weeks for a third valuation still to be arranged, our clients took the decision to re market the property. It was neither our client’s, nor our intention, to see you in a difficult position. Our clients needed to do what was best for their own situation. You were kept fully informed of the remarketing and the reasons behind it.
5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
5/5
GoogleA young man by the name of James is dealing with us , such a nice helpful lad he's a credit to them very helpful and extremely polite .
Thank you for leaving us a five star review!
5/5
GoogleFantastic service that was both professional and caring. Kelly and Katie are an excellent team, who responded quickly to all contacts, provided feedback on viewings promptly, went out of their way to help and smoothed the whole process in any way they could. I would definitely recommend them to anyone who is buying or selling a house in the area.
Hi Ruth, thank you for leaving such a wonderful review for our Guiseley team. We really value customers leaving feedback and we are delighted everything went so well! Many thanks
1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
5/5
GoogleLouis showed us a property on the 26th of March 2024. He was brilliant: very prepared about the property, personable and friendly yet professional. We were positively impressed and would definitely deal with him again.
Hi Chiara, thank you so much for your great review for Louis at the Guiseley branch. We would love to help you again in the future, should you ever need it.
5/5
GoogleAbsolutely brilliant from start to finish. Professional, friendly, always in contact. Not moved for nearly 20 years and they helped to make sure the process ran smoothly. Would definitely recommend.
Thank you for your 5 star review and your recommendation! We are really pleased you found the moving process so smooth, and hope you are happy in your new home!
5/5
GoogleLouis went above and beyond! He helped even after completion of the contract. Very helpful, thank you!
5/5
GoogleKelly and Martina supported the purchase of my property - they were so helpful and supportive. Their communication was great and it made things feel much easier! I’d definitely recommend this branch.
Thank you for your lovely review! We are really pleased that you had a great experience with us.
5/5
GoogleDacre have been great in the process of finding us our new house. They have kept us up to date throughout and given support and guidance when needed. Thoroughly recommend.
Thank you very much for your 5 star review. Happy new home!
5/5
GoogleHighly recommended. Right from the outset, very professional. Helped me get a very efficient solicitor and worked hard to ensure my sale and purchase went smoothly.
Thank you so much for your great review. We are pleased your sale and purchase went as smoothly as possible. Happy new home, from all of us in the Guiseley office.
5/5
GoogleAbsolutely brilliant service from start to finish, we've sold through other estate agents previously but not had the service we received from Dacres would definitely use Dacres again.
Thank you for your lovely review, we are really pleased you would be happy to use Dacres again.
5/5
GoogleDacres recently sold our family home in Hawksworth near Guiseley. The service was very thorough and the team communicated well throughout the process. I would definitely recommend them.
Thank you for your review. We are really pleased you would recommend Dacres following your great experience with us, and would be happy to hear from you should you wish to sell in the future.
5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
1/5
GoogleDreadful, stressful experience. Tenant referenced through Homelet. Pointless referencing as they accept word of tenant that everything they put down on form is accurate. Anybody could rent a million pound house through Dacres and lie about their details as nothing is checked by Homelet. Use at your peril!
We are very disappointed to hear your feedback whilst letting your property with us. We pride ourselves on delivering the highest service to our customers and we are confident in the service that Homelet provides. As you know the letting of your property was on a let only agreement with Dacres and the checks were done some time ago with problems arising after the initial tenancy period. Your tenant passed these necessary reference checks. As soon as we were made aware of your concerns regarding the tenant, we raised your complaint with Homelet who investigated and found no issues with the checks they had processed. Our Head of Residential Lettings and Property Management has been in regular contact with yourself and has twice arranged to meet with you to discuss your concerns. If you wish to meet and discuss this in person please do not hesitate to contact us
1/5
GooglePhoned to view a house and they never got back in touch. Blamed the seller but he had no knowledge of our interest and request! Would never use or recommend.
We are sorry that you are not 100% happy with our service. We would be more than happy to discuss any issues directly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dacre Son & Hartley's Leeds office has 73 reviews across two platforms: 45 on Google, 28 on Trustpilot (across the whole business).
Dacre Son & Hartley Guiseley is rated 4.1 out of 5 across all 73 reviews, and 4.6 out of 5 on Google from 45 reviews.
Dacre Son & Hartley Guiseley, 32 Otley Road, Guiseley, Leeds, LS20 8AH, LS20 8AH.
