Trusted Agent profile · Leatherhead
★★★★★
184 reviews across 2 platforms
London House, 29 Church Street Leatherhead, Surrey, KT22 8EF, KT22 8EF
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Leatherhead, at London House, is rated 3.8 out of 5 across 184 reviews on two platforms, including 94 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Gascoigne Pees Leatherhead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleEvery care has been taken to ensure our safety throughout the selling of our house during the pandemic. Communication has been excellent and we have been kept well informed and feel nothing has been too much trouble.PositiveProfessionalism, Value
Thank you for taking the time to leave us this wonderful 5* review and comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleSmooth and pleasant. I've been through a lot of agents, looking for my first home. And Gascoigne-Pees is the best with how they treat sellers and buyers alike. Wouldn't have found my dream home without them.PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleProfessional services provided by Hasret and her teammates. It made my purchase smoothly done.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe think it's best estate agent in L 'head south in this tough time.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleOur purchase through Gascoigne Pees was handled by LItan, who provided us with a professional and prompt service.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI bought my house through Gasgoine pees leatherhead branch and the staff were fantastic. I highly recommend them. They made the process a lot easier.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleLitan Paul been very helpful and kept me informed From Sajjad Ahmad
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleReally can't recommend these guys enough, Matt and everyone we spoke to were incredibly friendly and professional. We would definitely return in the future.
Thank you Alex for your glowing 5* review of our Gascoigne-Pees team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
GoogleExcelent service provided by Litan. Highly recommended
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service, thank you very much guys
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery fine service from Matthew and Litan.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleLitan sold me my house. Great service, helped push everything over the line. We're very happy with our new home. Thank you!
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
GoogleExcellent all round service. Honest, professional and friendly approach.
Thank you Mike for your kind words of our honest, professional and friendly approach. Best wishes Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Gascoigne Pees Leatherhead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
