Trusted Agent profile · Leatherhead
★★★★★
1,805 reviews across 2 platforms
3 North Street, Leatherhead, KT22 7AX, KT22 7AX
Part of Cubitt and West, see every office.
Cubitt & West's office in Leatherhead, at 3 North Street, is rated 4.7 out of 5 across 1,805 reviews on two platforms, including 98 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Cubitt & West Leatherhead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
5/5
TrustpilotReally pleased with Cubitt & West
Really pleased with Cubitt & West, constant communication and a really proactive response. I dealt with Aneesa Khan, who was fantastic, really knowledgeable and always willing to chase and support. Such a pleasure to do business with.Jon.
1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
5/5
TrustpilotWhat a great team to work with on…
What a great team to work with on setting up tenancy. In particular Robin Sanassy. Thank you
Dear HowardThank you for your kind words about our lettings team - in particular Robin. I will be sure to pass your comments along. Kind regardsBecky Jennings, Operations Director
4/5
TrustpilotThanks and praise for good service.
All of the Cubitt & West staff have been polite, helpful and supportive throughout our sale process. Maddison & Robin have given their best efforts despite a rocky road due to buyers in the past pulling out at the last moment, necessitating re-marketing, which was addressed very efficiently and promptly.
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison and Robin. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotOlivia and Marcus have been extremely…
Olivia and Marcus have been extremely professional, friendly and a joy to work with. Nothing was too much trouble as they are both very knowledgeable and informative.
Hello Louisa,Thanks for leaving us such a lovely review, we really appreciate it. We'll pass this on to Olivia and Marcus for you.Thanks again,Cubitt & West
1/5
TrustpilotFrom heroes to zeroes
A house was advertised & a house was viewed. Full asking price was made & accepted. Woo hoo we thought the house of our dreams at last! As things progressed C&W Leatherhead sent the vendors essential property information form all signed & boxes filled in including one marked NO against 'has the property been underpinned'. So solicitors started doing there expensive & extensive searches & hey presto on the local authority website it clearly shows an underpinning notice on the property, albeit on the garage. Vendors and agents all said they had no idea of this, who knows, but certainly due diligence had been sadly lacking somewhere. The property now had the stigma of underpinning on it and we were unable to find an insurer who was even prepared to give us a quote without a full structural engineer report. We walked away from the purchase and a very expensive lesson was learned.
5/5
TrustpilotFabulous Service from start to finish
Fabulous Service from start to finish. Ciaran Street our correspondent was great. Nothing was too much trouble and no question was silly. We were kept up to date with all of the process every step of the way. Helpful and would highly recommend. Thanks for all your help
Hi Karen,Thank you for leaving a review! It's fantastic to hear how fabulous the service has been from our team has been and particularly how helpful Ciaran has been.Best wishes,Cubitt & West.
5/5
TrustpilotAlia has been very supportive…
Alia has been very supportive throughout. She has been quick to deal with my enquiries and has a very personable approach.
4/5
TrustpilotExcellent Sales Progressor
Our Sales Progressor, Karen Fogarty, was incredibly helpful and diligent throughout the process of selling our house. Our sale and onward purchase was far from straight forward, but we're very thankful to Karen for all of her help with moving both along as quickly as possible. She also provided really helpful advice, making us feel valued and supported when on occasions the process became quite difficult.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Mr Marcus from Cubbit & West. We found him knowledgeable, professional, and dedicated to helping us find the property. He was always available to answer any questions we had throughout the process.
Hi Mr. Ghullam,Thank you for leaving a review! We're delighted to hear how fantastic your experience with our agent, Mr Marcus, has been and how dedicated he's been to finding you a property.Best wishes,Cubitt & West.
5/5
GoogleThe team at the Leatherhead office provided great service throughout the sale. I was impressed with their initial presentation, weekly updates, good communication, and advice.
Afternoon Bas, Thank you for your review! We're pleased to hear that you were impressed with the service provided by our Leatherhead team. It's great to know that our initial presentation, weekly updates, and communication met your expectations. Your feedback means a lot to us. Best regards, Cubitt & West
5/5
Trustpilotvery helpful and Paula was excellent…
very helpful and Paula was excellent throughout, explaining what was happening and keeping us up to date regularly
Dear AndyThank you very much for your recent review.Paula strives to give all her customers the best service throughout their buying\selling process so will be very happy to hear your comments. Kind regardsBecky JenningsOperations DirectorCubitt & West
5/5
GoogleI had the pleasure of buying a house being managed by Kieran T. I found him to be very approachable, knowledgeable and had an ability to manage my expectation throughout the whole process. Kieran paid attention to my questions and gave me an experience I would expect from a well established Estate Agent. Thank you!!
Dear Ems Thank you so much for leaving a review about Kieran. We are so pleased that you had a positive experience. We will be sure to pass on your comments to Kieran and wish you luck in your new house. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotVery happy with Cubitt & West
Very happy with Cubitt & West, a huge thank you to Becky for all her help!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotPerfect from start, to finish.
Everything was so smooth start to finish, and Jennifer our agent, was incredibly helpful with he move and always on hand via the phone and email to help us with any queries. Couldn't of had a better hand to get on our feet!
5/5
TrustpilotExcellent service from Nic in the Leatherhead office…
Nic Humphries in the Leatherhead office is one of the most courteous and thoughtful agents I have ever come across. He listened carefully to understand our needs and went out of his way to quickly find the answers to our questions which were quite detailed and complex. I would highly recommend this branch of Cubitt and West based on my experience of working with Nic.
Dear ImogenMany thanks for taking the time to leave a review of Nic from our Leatherhead office. I am delighted to hear that you found Nic courteous, thoughtful and helpful. I know that your recommendation and reading your kind words will make Nics day. kind regardsBecky Jennings, Operations DirectorCubitt & West
5/5
TrustpilotCubitt and West Southsea branch - a great team
Cubitt and West Southsea branch sold our house for us efficiently and professionally. The whole team, Maddison, Claire and Julie, all knew their jobs, knew exactly what to do in a busy environment, and they got on with it. We were kept informed all the way through and the result was a successful sale, with happy buyers and sellers. I recommend them without hesitation.
Good afternoon Jeremy,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Maddison, Claire & Julie - I will be sure to pass your comments along.Kind regards,Neil Piper, Operations Director
5/5
TrustpilotAbbie from cubitt and west has been
Abbie from cubitt and west has been. Absolutely amazing she’s done everything in her power to reassure us and make things happen on time. She’s been absolutely lovely to us and we are extremely grateful to have had the experience with her she made our experience so much less stressful.
Good morning,Thank-you for your kind words about the Portsmouth Lettings team & in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotViewing with Becky
I had a viewing with Becky at a shared house and she was outstanding! This was all quite new to me and I had hundreds of questions but she answered ever single one quite happily! She gave me all the useful information on the property all the whole being extremely happy and welcoming! I can’t thank her enough!
Good afternoon Lucy,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular, Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
4/5
TrustpilotViewing with Aden!
It was a genuine pleasure to meet with Aden at a recent viewing at one of your rental properties. I was not only impressed with the level of service and kind attention he gave me regarding the property, but also for his enthusiasm and passion for his career, prospects and future with your agency. He cared and that’s not always the case when viewing properties. I’m sure any agency would be thrilled to have Aden work with them. He’s going places!Thank you.Mark 😊
5/5
TrustpilotGreat Customer Service
I needed to sell my property quickly in order to reserve a new build. Heidi from the Ashington branch listened to what I wanted, and was totally professional and committed to delivering the service I needed. The efforts of her and her team meant that it couldn't have gone more smoothly! I am completely satisfied with their service.
Heidi is dedicated to providing her clients with the best service possible; and I am delighted to hear your experience was no exception. Thank you.
5/5
TrustpilotFantastic!
John and his team have been fantastic! Always professional, excellent communication,informative and did exactly what they said they would! Our house was marketed superbly and sold before it even went on the market !Would highly recommend Cubitt & West!
5/5
TrustpilotAmazing experience with Cubitt & West
Amazing experience with Cubitt & West. Ciaran went above and beyond since the beginning of the renting process and he was always there to answer any question I had.I rate them 10 out of 10, a happy tenant. Thank you.
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Julie Bramble during the chaotic experience of selling my home. She was professional, polite, on the ball, understanding and informative throughout. I cannot sing her praises enough. This woman deserves a promotion. Thank you, Julie, for making a stressful situation more comfortable.
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
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Tell us what you need and we'll put you in touch. Cubitt & West Leatherhead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
