Trusted Agent profile · Leatherhead
★★★★★
1,805 reviews across 2 platforms
3 North Street, Leatherhead, KT22 7AX, KT22 7AX
Part of Cubitt and West, see every office.
Cubitt & West's office in Leatherhead, at 3 North Street, is rated 4.7 out of 5 across 1,805 reviews on two platforms, including 98 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Cubitt & West Leatherhead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible agency - appalling service
Terrible agency. Very unprofessional and unreliable. I made an appointment to view a property last Saturday. This was confirmed by text and email. However when I called the office when I was 10 mins away, they kept me on hold for 5 mins before telling me there was no appointment and no one could show me the property. If they can’t even get that right why would you trust them to buy or sell your property?
5/5
TrustpilotAn absolute pleasure to deal with
An absolute pleasure to deal with, Dan in the North End office was very helpful and reassuring, the whole process of renting my flat was dealt with very quickly, no messing around and great communication throughout, would highly recommend, thanks very much.
Good Afternoon,Thank you for your kind words about our Arundel branch, and Dan in particular. We're delighted to hear that you'd recommend us to others!Many thanks, Cubitt & West Arundel Estate Agents
5/5
TrustpilotJulie was very helpful during the sale…
Julie was very helpful during the sale process and was proactive with updates. Thanks Julie!
Good afternoon Dinesh,Thank-you for your kind words about our Sales Progressor, Julie! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
1/5
TrustpilotShocking management and horrendous tenants
Shocking management of our house that was left in pristine order for the tennants that were supposedly vetted from April 2022 to January 2024. stipulations in our lease were ignored ranging from unauthorsed painting to sneaking in animals and carpets burnt with an iron. Broken pedistals, damaged floors,holes in roof and filthy state left in with mould along with an unkept garden and a damaged climbing frame, broken suitcases left in our shed. Every time i complained or brought things to their attention C&W would just reply with how they couldnt really do much to ensure the tenants upheld the agreements in the lease. They take days to reply to emails and requests to get things fixed and promise so much that they just dont deliver. Considering we have bought and sold through them since 2008 id expect some form of loyalty from them and measures taken to right the situation! They show zero regard for the personal attachment we had to our family home and we entrusted it to them based on the sales pitch they gave. Wont be letting with them again thats for sure.
5/5
GoogleFantastic agent. I'm always a little sceptical when it comes to agents but this agent were completely honest with me from day one. Managed to sell my SO flat within 4 days of being listed and recommended a fantastic solicitor who has been extremely helpful for both my sale and onwards purchase. Thanks Cubitt and West. You've been amazing. Would recommend to anyone buying/selling in leatherhead.
Dear Kelly Thanks for leaving such a great review about our team at the Leatherhead branch. It is always good to know what a tremendous job they do in helping you out. We will be sure to pass on your high recommendation and wish you all the best for the future. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
GoogleCubit and West in Leatherhead have just successfully negotiated the sale of our property in Bookham. Throughout viewings, negotiations and the legalities they have been helpful, positive, polite and professional. Individual members of staff including Emma, Marion and Manager, Andy, have always been available to offer advice and care throughout. I highly recommend this team to offer a first date service, professional care and sound, local advice for the sale of a property.PositiveProfessionalism
Dear Shiralee Many thanks for taking the time to leave your review. I was so pleased to hear how happy you have been with the service you received from our Leatherhead office. Emma, Marion and Andy really are an asset to the company; they have a wealth of knowledge, are incredibly hardworking and reading your review made their day. Your recommendation is also very much appreciated and I wish you all the best with the sale of your home. Best regards, Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotSuccessful sale
They listened to how we wanted to sell the house, set out the process clearly, kept me informed throughout, and the sale completed in line with the process and timescales that had been explained.
Good afternoon,Thank you for your lovely review. We're thrilled to hear that our team was able to clearly set out the process and keep you informed throughout your house sale. It's fantastic to know that everything was completed in line with the timescales explained. Best wishes, Cubitt & West
4/5
TrustpilotThe team have been very helpful in…
The team have been very helpful in getting things done for us in securing a house to rent. With their great interpersonal skills and communication skills,they made things easier for us.Kudos to them
Thank you for your kind review. We're delighted to hear that our team's interpersonal and communication skills made securing a rental home easier for you. Your kudos mean a lot to us, and we're here for you every step of the way.Best wishes,Cubitt & West
5/5
GoogleThank to all the Leatherhead branch team for their wonderful help in selling our house. They were very professional and so helpful guiding us through at a difficult time to sell. Always on hand to speak to me and they kept me up to date with the whole process. I can highly recommend them!
Dear Rosemary Thank you so much for leaving a great review about our Leatherhead team. We will be sure to pass your comments on to them all and good luck in your new place. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
TrustpilotA brilliant team at Cubitt and West Southsea.
I've been very impressed with the team at Cubitt and West. Finding a property has been quite fraught with everything moving so fast but Maddison, Emily and Amelia in the Southsea office have been really understanding, helpful, friendly and supportive. Now the sale is going through Julie works as a point of contact between buyer/vendor and conveyancing which is so helpful - she's been great at making things run smoothly.
Good afternoon Kate,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Julie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotThe Fantastic Southsea Sales Team
The team at the Southsea branch were fantastic throughout the sale of my property. We built up a great working relationship during the time, from Maddison Oksuz's enthusiastic and pragmatic approach to getting the property listed and arranging viewings, right through to the ever-helpful Julie Bramble as my Sales Progressor once the sale had been agreed. I would absolutely recommend talking with them if you are considering selling in the area.
Good afternoon,Thank-you for your kind words about Maddie & Julie from the Southsea office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
1/5
TrustpilotBuyers beware
Buyers beware . 19 Cardinals Drive Nytimber pagham. Property has serious defects to the roof and extension. Cubitt and West openly admitted to putting back on the market and hoped that buyers would not want a survey .
We are sorry that your survey highlighted some issues. The seller commissioned a roof report and the work required was found to be minor therefore they would not agree to the reduction you requested and you felt unable to continue with the purchase. An update to our Essential Property Information Form ensures that potential buyers are aware that a survey has flagged some concerns and that they will need to obtain their own survey.Cubitt & West
5/5
TrustpilotExcellent Service
I have rented a property through this company and have been delighted to receive such excellent customer service from Becky throughout the entire process. She has gone above and beyond to make my moving process as smooth as possible and I cannot be more thankful. On my key collection day, I had the privilege to meet Marcus who was also absolutely amazing. I am delighted to say I would 100% recommend Cubitt and West!!!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotWhat a fantastic team!
I just want to say what an absolute pleasure it has been using Cubitt and West again.When we decided to sell, we went straight to Richard because he had been so lovely with our previous sale, and we were not disappointed.He demonstrated his thourough knowledge of his clients by suggesting a buyer straight away that he knew was looking for a similar property. Everyone we know have been astonished at how quickly we were able to sell.He has always been so friendly and approachable throughout the selling process as have all the Staff at Cubitt and West. Everyone that I've had the pleasure to deal with has been very lovely and very efficient.We will definitely be recommending them to everyone we know.
5/5
TrustpilotI wanted to thank Claire Mansell for…
I wanted to thank Claire Mansell for her help and advice relating to a query on how a garage and outbuilding affect the valuation of a property
Dear NeilThank you for taking the time to leave a review of Claire from our East Grinstead office. Its great to read how she was able to advise you on your query. Kind regardsBecky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotSamara and Southsea Team
Samara and the rest of the team at the Southsea branch have been amazing. They are so friendly and welcoming. Throughout the process so far, Samara has accommodated our needs and views and has gone above and beyond to support us. Communication has been great and any questions answered quickly. We're looking forward to continuing our journey with Samara and the Southsea Team!
Good morning Amy,Thank-you for your kind words about Samara & the team from our Cubitt & West Southsea office. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotCiaran Street at Cubitt & West has been…
Ciaran Street at Cubitt & West has been absolutely amazing and gone above and beyond to get my property sorted for a new tenant, I can't thank him enough. After moving from another agent who was pretty lacklustre this has been a breath of fresh air. thank you Ciaran 😊
5/5
GoogleJo provided exceptional advice and support in the recent sale of our property in Leatherhead. Would highly recommend. Thank you once again.
Hi Sakshi, Thank you for your review! We're overjoyed to hear about your positive experience with Jo during the sale of your property in Leatherhead. Thank you for recommending us. Thanks again, Cubitt & West Leatherhead Estate Agents
5/5
TrustpilotHelpful and supportive
Whilst the purchase of the property I was buying took a long time, Cubitt and West were helpful and supportive every step of the way. Huge shout out to Julie Bramble who regularly emailed with support and updates where others involved in the purchase perhaps weren't.
5/5
GoogleI had used cubitt and west couple of months ago to find my first house. The service that I received was outstanding from Nayim in particular. He had such a nice welcoming way about him. He set me up with a couple of viewings in the area. I had just started looking at that time so wanted to see what else is out there before making my mind up. He would always call me up and see how I'm doing. I had also seen his wonderul mortgage advisor Dan which was incredibly helpful. Overall I would reccomend everyone to use Cubitt & West when looking for their property.
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West
5/5
GoogleVery good service. Great communication
Hello Harry, Thank you for your review! We're delighted to hear that you found our service and communication to be very good. Best wishes, Cubitt & West
5/5
TrustpilotCubitt and West Southsea - Julie Bramble
We have finally achieved completion after 6 months of having our offer accepted. We were first-time buyers and our mortgage offer was due to expire on the date of completion. Julie Bramble has kept us updated and shown the utmost professionalism while dealing with our case. We truly believe that without Julie we wouldn't have our dream house. Thank you!
Good morning,Thank-you for your kind words about Julie our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotI had a great experience with Cubitt&…
I had a great experience with Cubitt& west from the beginning to the end. Marcus and Olivia dealt with me and were both so kind and helpful. Highly recommend for a quick and easy move.
Morning Lousha,Thank you for your great review! We're delighted to hear that Marcus and Olivia were able to assist you so kindly and helpfully throughout your move. Your recommendation means a lot to us, and we're thrilled to have made your move quick and easy. Best wishes, Cubitt & West
5/5
TrustpilotMo and Julie have been superb in…
Mo and Julie have been superb in getting my sale over the line in a long and laborious process. Only the persistence of Julie in particular resulted in a successful sale. I thoroughly recommend her and the whole staff at Cubitt & West North End. Thank you so much.
Hi Tony,Thank you for leaving a review! It's great to hear how positive your experience with our agents, Mo and Julie, has been and how they've persisted throughout what's been a laborious process to successfully complete your sale.Best wishes,Cubitt & West.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Cubitt & West Leatherhead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
