Trusted Agent profile

Verified

Webbers Estate Agents Launceston reviews

4.4

★★★★★ Great

278 reviews across 2 platforms

10a Broad Street, Launceston PL15 8AD

Webbers Estate Agents's Launceston office at 10a Broad Street is rated 4.4 out of 5 across 278 reviews on two platforms, including 188 Google reviews rated 4.6. The 90 Trustpilot count is for the whole business. Checked 9 October 2026.

4.6 / 5

188

Reviews on Google

This office

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

About Webbers Estate Agents Launceston

Webbers Launceston, located in the heart of Launceston, Cornwall, serves as a central hub for property expertise. Our friendly and approachable team is dedicated to guiding clients through buying, selling, or renting homes in the picturesque region. Offering personalised services, we cater to the unique needs of first-time homebuyers, experienced investors, and those considering property sales. The office provides extensive property listings, featuring a diverse range of homes from charming cottages to spacious family residences, making it a one-stop destination for individuals exploring properties for sale or selling their homes in the area.

Reviews

Every review we hold for the Launceston office, from every platform, shown as written. First names only.

1/5

Trustpilot

I rang to enquire about a property…

I rang to enquire about a property that's up for rent, I was asked to complete an online form which asked for our credit scores to be uploaded. I have been unable to do this on my phone. So i rang one office for details who advised I can get a hard copy of the registration form and they will post one off. I rang another office that was actually advertising the property. All letting agents were out. I asked for a call back.. Nothing, still no form to complete. I have never been asked for credit score by any other agency in order to register. Although the property is just what we want. It makes me wary of using this letting agency, i shall not be ringing them again. if they cannot answer an email within the 24 hours they promise what else will they not do.

Julie · 17 August 2023

Agent replied · 5 October 2026

Thank you for sharing your thoughts. Although your review was left some time ago, we’re sorry to hear that your experience fell short of expectations. If you feel it would be appropriate, please get in touch with us directly we’d appreciate the chance to discuss your experience in more detail. Kind regards, The Webbers Team

5/5

Google

Thoroughly impressed with the top quality communication. Lauren was a particular credit to the team!

Charlie · 25 July 2024

Agent replied · 25 July 2026

Many thanks for taking the time to leave a five star review, Lauren is delighted. Sarah Mains

5/5

Trustpilot

First class

Customer service was first class to me by all Bude staff,helpfull,polite,always replied to my calls, John manager had to sort a tricky situation, he was excellent.

Pam · 26 October 2025

Agent replied · 11 May 2026

Thank you so much for your kind words. We’re delighted to hear that you received first-class service from our Bude team. John and the team always strive to provide friendly, professional support, even when challenges arise, so it’s wonderful to know their efforts made such a difference. We truly appreciate you taking the time to share your experience. Best wishes, The Webbers Bude Team

1/5

Trustpilot

Really unprofessional

Really unprofessional, agents are very rude, both in person and on the telephone, we rent privately with a different agent, they are selling the property we are in. If we don't agree with us turning down a viewing time, they contact the landlord who contacts our managing agent who calls us to pressure us to take the viewing. Its childish and really annoys me. I have mobility issues and it takes around 3 days to clean ready for a viewing, having explained this they still act like children.

Not · 4 July 2023

Agent replied · 5 October 2026

Thank you for leaving your feedback. Although your review was posted a little while ago, we value all feedback as it helps us to improve and ensure our clients receive the best possible support. If you feel it would be appropriate, please do get in touch with us directly so we can discuss your experience further. Kind regards, The Webbers Team

1/5

Google

I spoke to them twice to see the house they gave me an appointment but not once did anyone come to show the house or open the door? I knocked on the door many times.

Md · 25 July 2025

Agent replied · 25 July 2026

I am sorry to see that you have had cause for concern. I would be grateful if you could call 0191 2390815 to discuss this further, if you would like to. Sarah Mains

5/5

Google

Had a great sale experience through Webbers. Andrew and his Team were excellent throughout with timely feedback and guidance. Would definitely recommend

Lynn · 29 November 2025

Agent replied · 29 December 2025

Hi Lynn, Thank you very much for your lovely review and for choosing us to handle your sale. We’re really pleased to hear you had such a positive experience and that you found the feedback and guidance helpful throughout the process. Keeping our clients well-informed and supported from start to finish is really important to us, so your comments mean a great deal to the whole team. We’re also very grateful for your recommendation. Wishing you all the very best for the future. Kind regards, Andrew & all the team at Webbers Launceston

5/5

Google

Lucas from the Jesmond branch has been super helpful when renting my property out. He is always quick to reply and has made this process a lot smoother.

Ruby · 25 September 2025

Agent replied · 25 July 2026

That's great Ruby! Many thanks for your lovely review for Lucas. Sarah Mains

5/5

Google

Elliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.

Mgnnkm · 25 July 2025

Agent replied · 25 July 2026

We really appreciate your wonderful review for Elliot. So glad to read your comments, many thanks. Sarah Mains

5/5

Trustpilot

Nine months on from letting our…

Nine months on from letting our property with Webbers, very happy with all interactions with staff. Looking forward to continuing excellent results!

Mrs · 12 November 2025

Agent replied · 11 May 2026

Thank you so much for your kind words and continued trust in Webbers. We're delighted to hear that nine months on, you're still very happy with the service provided by our dedicated lettings team here in Barnstaple. At Webbers, we pride ourselves on delivering a professional, friendly and knowledgeable approach to property management. Warm regards, The Webbers Lettings Team

5/5

Google

I love the quick response whenever you send them a message or email, and we are happy for helping us get our new apartment. The customer service is beautiful. Thank you.

GIFT · 25 July 2025

Agent replied · 25 July 2026

What a lovely review. We really so appreciate it, many thanks. Sarah Mains

1/5

Google

Lived with them and had no problems until it came to moving out and they are refusing to return my deposit or even complete checks for them, would avoid!

Jordan · 25 July 2025

Agent replied · 25 July 2026

I am sorry that you have had cause to leave a one star review but we are happy to discuss this with you. Please call 0191 2390815 if you would like to do this. Sarah Mains

5/5

Google

Very professional and good communication in sales progression. Nice gift as an extra touch on getting the keys day

Lauren · 18 July 2026

5/5

Trustpilot

Sold my property with Webbers Bideford

Sold my property with Webbers Bideford. They couldn't have been more helpful and they are thoroughly professional. Highly recommended.

Russel · 16 July 2026

5/5

Google

Amazing staff, always keeping us updated on the progress of the sale and going above and beyond to provide an excellent service.

Bruno · 25 September 2025

Agent replied · 25 July 2026

Many thanks Bruno, we really do appreciate your review. Sarah Mains

5/5

Google

They done my documentation very quickly like with in 2 to 3 days and then i got the keys with in 4 days of the process started. Im really happy of their customer service and the commitment

Prasathcic · 25 February 2026

2/5

Trustpilot

Webbers Ilfracombe Very poor service…

Webbers Ilfracombe Very poor service and consistent lack of communication. Despite contacting and complaining about lack of feedback, nothing really improved. Very impersonal service all round, numerous names contact you and you never know who is dealing with your sale. Lack of communication and advice on possible changes, price, decor etc One to avoid

GR · 10 August 2024

Agent replied · 5 October 2026

Thank you for taking the time to share your feedback. Although your review was left a little while ago, we’re still very sorry to hear that your experience did not meet your expectations. Please do get in touch with our office and ask to speak with the Branch Manager, who will be happy to assist you personally. Kind regards, Webbers

5/5

Google

Very helpful and polite, keeping us informed up to date as things progressed. This is the first and only property we are likely to sell in our lifetime so it was a new experience for us. We really appreciated the way we were looked after. A great service all round.

Peter · 8 October 2024

Agent replied · 25 December 2024

Thanks Peter, this is a pleasure to read, I will ensure the whole team are made aware of. Thank you for the kind gift of honey- it was divine. Best wishes

5/5

Trustpilot

Thank you

I can’t fault Webbers, everyone we dealt with were very helpful. Thank you all.

Karen · 1 December 2025

Agent replied · 11 May 2026

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our team helpful throughout your journey. At Webbers Estate Agents, we pride ourselves on delivering exceptional customer service and expert local property knowledge across North Devon, Somerset and Cornwall. If you ever need assistance with buying, selling, letting or renting in the future, we’re here to help. Visit webbers.co.uk to explore the latest properties and discover why so many clients trust us with their move.

5/5

Google

Great service received from Keeley selling my mother's house in super quick time. Good communication with regular updates and feedback during the entire process. Would recommend!

Mark · 25 July 2025

Agent replied · 25 July 2026

Thank you for your five star review Mark, we really do appreciate it. Sarah Mains

1/5

Google

They instructed the wrong lawyers, made me use another, and that lawyer is terrible. Thank you for making things worse.

Hazal · 25 September 2025

Agent replied · 25 July 2026

So sorry to read this Hazal. Our Customer Services Department will be contacting you about this. Sarah Mains

4/5

Google

Would highly recommend Webbers to anyone needing to sell a property. Excellent communication and very professional at all times

Martin · 30 September 2025

Agent replied · 29 December 2025

Dear Mr Rule, thank you for your review. It’s been a pleasure to assist you with the sale of your property. Best wishes for the future.

5/5

Trustpilot

We sold through Webbers in Bideford and…

We sold through Webbers in Bideford and cannot fault the service. Outstanding from start to finish.

Md · 20 October 2025

Agent replied · 11 May 2026

Thank you for your wonderful review and for choosing Webbers Estate Agents in Bideford to handle your property sale. We’re delighted to hear that you found our service outstanding from start to finish and that your experience with our team was so positive. Your feedback means a great deal to everyone here. Best wishes, Jason and The Webbers Bideford Team

5/5

Google

A very positive experience with these estate agents. Impeccable customer service and a feeling that no matter who you spoke to that they all really cared on a personal level about your sale. Highly recommended

Adam · 25 March 2025

Agent replied · 15 April 2025

Dear Adam, thank you so much for your wonderful review. We all work tirelessly as a team to ensure the best possible service and we were thrilled to provide assistance and help you with your move. Best wishes from us all.

5/5

Google

We are very grateful to Leah and all other team members who have helped us with our sale. Always ready to help and answer/ resolve any queries Highly recommended company

Gwen · 23 May 2025

Agent replied · 24 March 2026

Dear Gwen, it’s been a pleasure to assist you with the move. Thank you for your kind review and we all wish you the very best. Andrew & team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Webbers Estate Agents's Google reviews Leave Webbers Estate Agents a review

Questions about Webbers Estate Agents Launceston

How many reviews does Webbers Estate Agents Launceston have?

Webbers Estate Agents's Launceston office has 278 reviews across two platforms: 188 on Google, 90 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Webbers Estate Agents Launceston's rating?

Webbers Estate Agents Launceston is rated 4.4 out of 5 across all 278 reviews, and 4.6 out of 5 on Google from 188 reviews, checked 9 October 2026.

Where is Webbers Estate Agents's Launceston office?

Webbers Estate Agents Launceston, 10a Broad Street, Launceston PL15 8AD.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.